SB
Sunny B.
Enterprise (> 1000 emp.)
"Stitch Empowered Our Transition from Marketing Cloud to Braze"
5/5
What do you like best about Stitch?

Their knowledge of Marketing Cloud and Braze which helped to ensure we had subject matter experts familiar wtih the differences and similarities. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

Stitch has been very efficient in ensuring we have an onboarding plan and education built into our migration but it has meant we've had less interaction with business support directly from Braze. Review collected by and hosted on G2.com.

Jennifer H.
JH
Jennifer H.
Mid-Market (51-1000 emp.)
"Migration life-line"
5/5
What do you like best about Stitch?

Their deep technical knowledge about the system, best pratices, and tips and tricks to migrating our existing campaigns really made the migration process significantly less painful. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

Scope-creep and not enough time - as with any consultant, you really have to be careful to keep tasks assigned focused on the more difficult pieces your internal teams can't handle to ensure you have the hours you need to complete projects. Review collected by and hosted on G2.com.

Tina B.
TB
Tina B.
Mid-Market (51-1000 emp.)
"Stitch for the win in our integration to Braze!"
4.5/5
What do you like best about Stitch?

The team members we worked with (shoutout to Isabel Miller, Adam Kaufman, Brendan Foerster and others!) were very responsive, helpful, and on top of their work. They also just had really positive attitudes during a project that was very tough with an extremely tight timeline. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

Timezone differences were sometimes tricky (they are in EST and we are in PST) when we had time-sensitive work to do, but they were flexible and supported us after hours when needed (though we don't like this). Also, it's strange that Braze has made it impossible to migrate to their platform without a middleman (in this case, Stitch). I worry about future, ongoing support needed for Braze being slow and impersonal since we are limited to a ticketing system for troubleshooting. Review collected by and hosted on G2.com.

Verified User in Restaurants
CR
Verified User in Restaurants
Enterprise (> 1000 emp.)
"Trusted and dependable partner"
4.5/5
What do you like best about Stitch?

In my experience, everyone I met from Stitch was responsive, professional, and dependable, and good work was being delivered. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

I can not think of anything specific that happened multiple times to recognize a pattern. Review collected by and hosted on G2.com.

Christopher W.
CW
Christopher W.
Senior Manager Retention Tech
Enterprise (> 1000 emp.)
"Stitch -- true experts of migration"
5/5
What do you like best about Stitch?

Really awesome people working at stitch. They came up with great solutions to several very complicated problems that are unique to our business and our internal tools. During the engagement they made sure to document everything they were doing which leaves us in a good place if we have questions after the migration. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

There were misses on scoping both on our side as well as Stitch's side which resulted in multiple change orders. Review collected by and hosted on G2.com.

AT
Anne T.
Mid-Market (51-1000 emp.)
"Braze Experts!"
5/5
What do you like best about Stitch?

Access to connect with the team beyond email. Quick responses and continuous conversations to get the work done. Always open to feedback and working with us to streamline processes better. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

They are always open to feedback so I can't say there is anything I dislike about the team. Review collected by and hosted on G2.com.

Connor C.
CC
Connor C.
Director - Retention Marketing
Enterprise (> 1000 emp.)
"When in doubt, Stitch it out!"
4.5/5
What do you like best about Stitch?

Stitch's expertise on the braze platform is next to none. They not only take the time to understand our problem or business objective, but they also provide and talk through multiple solutions (when possible). Stitch also integrates closely with the team which makes it feel like they are not just a consultant, but rather a team member of the company.

Stitch goes beyond the traditional consultant relationship, in my experience. They want to be part of the solution not just present a solution. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

They have so many ideas. But is that really something to dislike? I don't think it is. Review collected by and hosted on G2.com.

BB
Brigitte B.
Mid-Market (51-1000 emp.)
"Stitch is a fantastic partner"
5/5
What do you like best about Stitch?

Stitch is extremely flexible - They work as a true extension of our team and scaling up & down to meet the changing demands of our business.

They are undeniable experts in the Braze platform and have been the perfect bridge & partner between the Braze team and our internal stakeholders. They've done an amazing job of recommending new strategies and approaches using their combined knowledge of Braze best practices/new features and our business. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

Nothing to say here. They are a premium partner. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
GF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Stitch was crucial to our transition to Braze and the development of complex marketing programs."
5/5
What do you like best about Stitch?

The team was always great to work with. Every time we approached the team with a challenge or problem, they always provided a well thought out and scalable solution. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

Overall, I had a great experience partnering with Stitch. Review collected by and hosted on G2.com.

Amanda L.
AL
Amanda L.
Mid-Market (51-1000 emp.)
"Stitch is the resource you need"
5/5
What do you like best about Stitch?

They were critical in ensuring our team could hit the ground running with the new platform. They quickly learned our business and understood the complexities of our highly dynamic emails. They helped us hit a very aggressive deadline, so everyone is happy. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

While their pricing is higher, the quality of service and their technical knowledge justifies the cost. Review collected by and hosted on G2.com.