Trevor S.
TS
Trevor S.
Founder
Computer Software
Mid-Market (51-1000 emp.)
"Reliable Martech Partner Delivering Both Execution and Strategy"
5/5
What do you like best about Stitch?

Responsiveness: Whether it’s a pressing production issue or a quick question about audience segmentation, the Stitch team is always on the ball.

Friendly, collaborative approach: They feel like true partners rather than vendors, easy to work with and highly knowledgeable.

Deep expertise: From Braze technical know-how to broader martech architecture, their advice is both practical and forward-looking. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

Onboarding can take a bit of time, as they get up to speed on our internal systems, naming conventions, and existing campaign libraries. However, this is more a natural consequence of any external partner integrating with our own processes than a shortcoming of Stitch itself. Review collected by and hosted on G2.com.

Verified User in Biotechnology
PB
Verified User in Biotechnology
Enterprise (> 1000 emp.)
"Stitch review"
5/5
What do you like best about Stitch?

They have a strong, in-depth understanding of the technical side of Braze. They’re always willing to help, and they respond quickly whenever something comes up. The team is consistently friendly, supportive, and genuinely helpful. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

I have no complaints—the team has been excellent! Review collected by and hosted on G2.com.

Aidan S.
AS
Aidan S.
Mid-Market (51-1000 emp.)
"Stitch X Delta Defense Partnership"
5/5
What do you like best about Stitch?

I like their honesty and transparency when it comes to the issues they have raised. I am also appreciative of how valued our input is when we are collaborating on solutions. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

The quality of work we have been given from Stitch has been above my expectations however there are times I wish we had more allocated time with them. Given how our current contract is structured we are allocated a certain about of hours with solutions architects each week and in those hours we are getting the absolute best work from Stitch and we are incredibly happy with how our partnership has blossomed. All in all, there is nothing quality wise that I am disappointed with or think Stitch needs to improve, but I wish we had more time with them on occasion. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
PH
Verified User in Health, Wellness and Fitness
Enterprise (> 1000 emp.)
"Exceptional Support and Expertise from the Stitch Team"
5/5
What do you like best about Stitch?

The team members we work with are extremely knowledgeable, responsive, and always willing and available to answer our many questions. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

I have not run into any downsides working with Stitch. Review collected by and hosted on G2.com.

SA
Sean A.
Data analyst
Mid-Market (51-1000 emp.)
"Strategic Marketing Support That Drives Real Results"
5/5
What do you like best about Stitch?

Working with Stitch has been an outstanding experience. Their team is highly knowledgeable, responsive, and truly invested in helping us tackle our business challenges. They consistently deliver clear, actionable strategies that produce measurable results. Stitch stands out for their dedication to customer service—even making in-person visits to our headquarters to ensure alignment and support. Their deep industry expertise and fresh, innovative ideas have been especially valuable to our lean team, which lacks both bandwidth and advanced marketing experience. They've shown a strong ability to adapt to our unique in-house loyalty program and existing processes, while offering practical improvements to better integrate with platforms like Snowflake. In addition, Stitch is driving a culture of experimentation by encouraging A/B testing across our marketing efforts—an approach that’s already enhancing our ability to derive meaningful insights. I highly recommend Stitch to any organization seeking expert guidance, hands-on partnership, and reliable support. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

Nothing, they do a great job in every aspect so far. Review collected by and hosted on G2.com.

Verified User in Broadcast Media
AB
Verified User in Broadcast Media
Mid-Market (51-1000 emp.)
"Excellent Support from Stitch"
4/5
What do you like best about Stitch?

Stitch was always very responsive to our questions and provided prompt feedback with suggested solutions and strategy. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

Since we have a unique business model compared to most utilizing the Braze platform, it was sometimes a challenge to receive effective and relevant feedback on our use cases. With that said, Stitch did provide us with excellent ideas and ways to think through our strategy. Review collected by and hosted on G2.com.

Ryan M.
RM
Ryan M.
Enterprise (> 1000 emp.)
"Exceptionally Supportive and Flexible Partner"
5/5
What do you like best about Stitch?

The Stitch team goes above and beyond in their support—they're responsive, knowledgeable, and willing to adapt to our internal constraints. They genuinely care about maximizing our success and consistently bring solutions to the table that align with our goals. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

So far, our experience has been overwhelmingly positive. The only challenge has been occasional delays when coordinating across our internal teams, but Stitch has always remained patient and flexible in those situations. Review collected by and hosted on G2.com.

Troy V.
TV
Troy V.
Sr Manager, CRM Data & Solutions
Enterprise (> 1000 emp.)
"Expert Partners in Braze Strategy & Execution"
5/5
What do you like best about Stitch?

The Stitch team brings a rare combination of technical expertise and strategic marketing knowledge. Their ability to translate business goals into actionable Braze campaigns—while ensuring smooth execution—has been invaluable. They’re proactive, responsive, and always willing to go the extra mile to make sure our campaigns perform at their best. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

As with any agency partnership, there’s always a ramp-up period where they need to learn the nuances of your business. While Stitch is quick to adapt, highly complex or last-minute requests may sometimes require additional coordination. That said, they’ve consistently been flexible and solution-oriented. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
CF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Thought Partners We Love"
5/5
What do you like best about Stitch?

Great thought partners. Help move program forward. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

They can stronger from an analytical and insights standpoint Review collected by and hosted on G2.com.

SW
Stephen W.
Enterprise (> 1000 emp.)
"Great repeat engagement with Stitch"
5/5
What do you like best about Stitch?

Responsiveness, creativity, and solutioning against requirements. Review collected by and hosted on G2.com.

What do you dislike about Stitch?

No downsides to share. Team did a great job. Review collected by and hosted on G2.com.