# Best Enterprise Feedback Management Software

## How Many Enterprise Feedback Management Software Products Does G2 Track?

**Total Products under this Category:** 277

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Enterprise Feedback Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 24,900+ Authentic Reviews
- 277+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Enterprise Feedback Management Software
 ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=5494&focus%5B%5D=23848&focus%5B%5D=19895&focus%5B%5D=15310&focus%5B%5D=57328&focus%5B%5D=1500618&focus%5B%5D=55256&focus%5B%5D=73862)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Glassbox, Chattermill, AskNicely, HubSpot Service Hub, sterloCare, ServiceNow Customer Service Management, and ReputationStacker.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=glassbox&focus%5B%5D=chattermill&focus%5B%5D=asknicely&focus%5B%5D=hubspot-service-hub&focus%5B%5D=sterlo-sterlocare&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=reputationstacker&segment=enterprise)

**Sponsored**

### Canny

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=32&secure%5Bchosen_at%5D=2026-08-10T14%3A13%3A03Z&secure%5Bdisplayable_resource_id%5D=32&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=32&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=38122&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management%2Fenterprise%3Fopen_modal_url%3D%252Fproducts%252Fsterlo-sterlocare%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fenterprise-feedback-management%25252Fenterprise%2526source%253Dcategory&secure%5Btoken%5D=47e1516771095189691115eb460ae9e9b5637731fe343a5703f7f6531a56decd&secure%5Burl%5D=https%3A%2F%2Fcanny.io%2Fregister%3Futm_campaign%3Dg2-cpc-sponsored-placement%26utm_medium%3Dcpc%26utm_source%3Dg2&secure%5Burl_type%5D=free_trial)

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,970

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **Ease of Use:** 8.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.7/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.6/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator, Salesforce Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features.
- Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency.
- Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy.
- Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks.
- Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud.

##### Cons

- Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use.
- Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features.
- Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members.
- Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively.
- Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require)
- [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system)

### [Glassbox](https://www.g2.com/fr/products/glassbox/reviews)

Glassbox est une plateforme d'intelligence client et d'analyse de l'expérience numérique conçue pour aider les entreprises à comprendre, optimiser et améliorer l'expérience client et l'accessibilité numérique de leurs canaux numériques. L'une des caractéristiques remarquables de Glassbox est sa capacité à capturer en toute sécurité 100 % des sessions utilisateur sur les applications web et mobiles. Cette visibilité de bout en bout permet aux équipes d'analyser chaque étape du parcours client, de repérer efficacement les points de friction et de permettre une action en temps réel. En utilisant une intelligence artificielle avancée, Glassbox capture et analyse les données de chaque interaction en ligne, fournissant aux entreprises une vue d'ensemble du comportement et des préférences des clients. Cette richesse de données permet aux organisations d'agir rapidement, transformant les données brutes en informations exploitables qui améliorent à la fois l'expérience client et le taux de conversion. Pour les grandes entreprises mondiales dans des secteurs tels que la finance, l'assurance et la santé, Glassbox sert d'outil essentiel pour découvrir les causes profondes des défis clients. Il aide les organisations à remédier aux problèmes d'expérience client et à créer des parcours numériques inclusifs, fluides et engageants. Les insights alimentés par l'IA de la plateforme améliorent non seulement la surveillance de l'accessibilité, mais intègrent également des capacités de prévention de la fraude, donnant aux organisations l'agilité nécessaire pour répondre aux problèmes en quelques minutes et s'adapter aux besoins évolutifs de leurs clients. Glassbox a été reconnu par G2 comme un leader dans les solutions d'intelligence client et d'analyse de produits, reflétant son efficacité à fournir la clarté et la confiance dont les entreprises ont besoin. En fournissant un cadre robuste pour créer des expériences numériques conformes, accessibles et percutantes, Glassbox se distingue dans sa catégorie, offrant des points de vente uniques qui répondent aux besoins diversifiés de ses utilisateurs. Avec son accent sur la prise de décision basée sur les données et les stratégies centrées sur le client, Glassbox se positionne comme un allié crucial pour les organisations visant à prospérer dans le paysage numérique.

**Average Rating:** 4.9/5.0

**Total Reviews:** 788

#### How Do G2 Users Rate Glassbox?

- **Facilité d’utilisation:** 9.7/10 (Category avg: 9.1/10)
- **Cohérence de la conception de la marque:** 10.0/10 (Category avg: 9.0/10)
- **Collecte de commentaires:** 10.0/10 (Category avg: 9.2/10)
- **Agrégation des commentaires:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Glassbox?

- **Vendeur:** [Glassbox](https://www.g2.com/fr/sellers/glassbox)
- **Site Web de l'entreprise:** www.glassbox.com
- **Année de fondation:** 2010
- **Emplacement du siège social:** London
- **Twitter:** @GlassboxDigital  
1,803 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a86bc192b8b339fb694c9046e07217cea07a19220fc62bc7b47b81f0bc0a651&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10491772%2F&secure%5Burl_type%5D=linkedin_company_website)  
280 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Analyste numérique, Propriétaire de produit
- **Top Industries:** Services financiers, Assurances
- **Company Size:** 77% Large, 18% Medium

#### What Do G2 Reviewers Say About Glassbox?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de Glassbox, permettant un accès immédiat aux informations pour une prise de décision rapide.
- Les utilisateurs trouvent la **fonctionnalité de relecture de session** inestimable pour résoudre les problèmes des clients et améliorer l'expérience globale de manière efficace.
- Les utilisateurs apprécient les **informations immédiates** de Glassbox, permettant des interventions en temps opportun et l'identification des opportunités de revenus.
- Les utilisateurs trouvent la **visibilité des interactions avec les clients** avec Glassbox inestimable pour résoudre les problèmes et améliorer l'expérience utilisateur.
- Les utilisateurs apprécient Glassbox pour sa **compréhension exceptionnelle des clients** , permettant un dépannage efficace et une validation des informations des clients.

##### Cons

- Les utilisateurs sont frustrés par les **problèmes de session** , y compris les liens divisés, l'accès limité à l'historique et les réponses lentes aux requêtes.
- Les utilisateurs trouvent les **icônes de navigation peu intuitives** , ce qui entraîne de la confusion lors de la navigation dans l'interface Glassbox.
- Les utilisateurs signalent des **problèmes de gestion de session** tels que des temps de chargement lents et des expirations de session fréquentes qui entravent l'utilisabilité.
- Les utilisateurs trouvent que la **, nécessitant une formation supplémentaire et une meilleure documentation pour naviguer efficacement dans Glassbox.**
- Les utilisateurs souhaitent des **options de personnalisation** améliorées dans la création de rapports et de tunnels au sein de Glassbox pour une fonctionnalité accrue.

#### What Are Recent G2 Reviews of Glassbox?

**["Glassbox : Transforme les insights numériques avec des analyses puissantes et des replays de sessions fluides"](https://www.g2.com/fr/survey_responses/glassbox-review-11982027)**

**Rating:** 5.0/5.0 stars

_— ADITYA T._

[Read full review](https://www.g2.com/fr/survey_responses/glassbox-review-11982027)

**["Essentiel pour identifier les points de friction des utilisateurs"](https://www.g2.com/fr/survey_responses/glassbox-review-12699865)**

**Rating:** 4.0/5.0 stars

_— Basma K._

[Read full review](https://www.g2.com/fr/survey_responses/glassbox-review-12699865)

#### What Are G2 Users Discussing About Glassbox?

- [What is Glassbox used for?](https://www.g2.com/fr/discussions/what-is-glassbox-used-for)

### [Chattermill](https://www.g2.com/products/chattermill/reviews)

Chattermill is the AI-native customer experience intelligence (CXI) platform that unifies fragmented feedback and surfaces what to act on first. Built for the agentic era, it's used by CX, Voice of Customer (VoC), product, support, and insights teams at enterprise brands who need to turn scattered feedback into a clear next move, not another dashboard nobody opens. Chattermill connects to 100+ feedback channels, including surveys, reviews, support tickets, conversations, and social media. It translates and transcribes feedback in 100+ languages, enriches every signal with context (customer ID, channel, location), and classifies each piece of feedback with Lyra, Chattermill's proprietary AI model. Lyra combines aspect-based sentiment analysis, supervised learning, and large language models, so categorization stays consistent even at high volume. Once feedback is organized, teams get metrics tracking for NPS, CSAT, and sentiment, precision insights that point to specific issues and opportunities, AI summaries backed by real customer quotes, impact analysis that shows what's actually moving key metrics, and anomaly detection that flags spikes before they escalate. Reports and dashboards make it easy to share findings and keep every team working from the same picture. Chattermill also connects directly into AI agents through MCP and Skills, so teams can query verified customer intelligence from Claude, ChatGPT, or any MCP-compatible agent without leaving their workflow. Lyra Agent, Chattermill's natively-integrated CX agent, works in the background to surface high-impact insights on its own. Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M use Chattermill to understand their customers. Uber has 400+ users across CX, product, and operations. HelloFresh used it to launch 7 new brands built around what customers were asking for. Footasylum cut contacts per transaction by 42.8%. Chattermill is SOC 2 Type II and ISO 27001 certified, and compliant with GDPR and CCPA. G2 has recognized Chattermill as a Grid Leader and Momentum Leader in Feedback Analytics.

**Average Rating:** 4.4/5.0

**Total Reviews:** 236

#### How Do G2 Users Rate Chattermill?

- **Ease of Use:** 8.7/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.8/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Chattermill?

- **Seller:** [Chattermill](https://www.g2.com/sellers/chattermill)
- **Year Founded:** 2015
- **HQ Location:** London
- **Twitter:** @ChattermillAI  
460 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d74c2a4d9f3274c1f06539a6eb989c4d31b2029de64343d6b01930fb2b7d0fd6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9443815%2F&secure%5Burl_type%5D=linkedin_company_website)  
75 employees on LinkedIn®
- **Ownership:** Private

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Retail, Financial Services
- **Company Size:** 48% Medium, 45% Large

#### What Do G2 Reviewers Say About Chattermill?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Chattermill's **ease of use** exceptional, enabling quick access to valuable insights without extensive training.
- Users value the **real-time feedback management** of Chattermill, enhancing their ability to respond swiftly to customer reviews.
- Users value the **clarity of customer insights** from Chattermill, enabling informed decisions and improved service strategies.
- Users value the **actionable insights** generated by Chattermill, which greatly enhance service quality and decision-making.
- Users appreciate the **cleanliness and organization of reviews** in Chattermill, enhancing the analysis of customer feedback.

##### Cons

- Users find **insufficient information** in Chattermill, noting a steep learning curve and a need for better guidance.
- Users find the **interface not intuitive** , making it challenging to access insights and create dashboards efficiently.
- Users note that the **AI limitations** hinder insights and guidance, affecting the overall analytical experience.
- Users experience **inaccuracy** issues with Chattermill's AI, leading to misclassifications and unreliable insights at times.
- Users find the **complex usability** of Chattermill challenging, especially for occasional users and new adopters.

#### What Are Recent G2 Reviews of Chattermill?

**["Chattermill Turns Multilingual Customer Feedback into Actionable Product Insights"](https://www.g2.com/survey_responses/chattermill-review-12772265)**

**Rating:** 4.5/5.0 stars

_— Florent J._

[Read full review](https://www.g2.com/survey_responses/chattermill-review-12772265)

**["Intuitive Feedback Analysis with Room for Deeper Insights"](https://www.g2.com/survey_responses/chattermill-review-10437099)**

**Rating:** 4.0/5.0 stars

_— Thomas Z._

[Read full review](https://www.g2.com/survey_responses/chattermill-review-10437099)

#### What Are G2 Users Discussing About Chattermill?

- [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) - 1 comment

### [AskNicely](https://www.g2.com/fr/products/asknicely/reviews)

AskNicely est le leader reconnu dans la gestion de l'expérience client et dispose de la seule plateforme de bureau à mobile pour les entreprises axées sur les personnes. Nous apportons des retours d'expérience, des insights, du coaching et des normes de service alignées sur la marque dans la poche de votre équipe de première ligne qui est désormais équipée pour améliorer l'expérience de service que les clients reçoivent chaque jour. Retour d'expérience client Collectez automatiquement les retours d'expérience de chaque client à tout moment du parcours client sur n'importe quel canal (Email, SMS ou sur une page Web) avec nos enquêtes ludiques et rapides, qui s'affichent comme des conversations personnalisées générant des taux de réponse supérieurs à la moyenne. Automatisez les avis et les recommandations Utilisez des flux de travail automatisés pour transformer les retours d'expérience en avis positifs qui augmentent votre note en ligne et des recommandations qui deviennent de nouvelles affaires. Alternativement, augmentez la rétention des clients en automatisant les messages de suivi avec les comptes à risque ou les notifications internes qui garantissent que chaque membre de l'équipe est alerté lorsque cela est nécessaire. Coaching et reconnaissance Donnez à chaque manager les outils de retour d'expérience et de coaching dont ils ont besoin pour rendre chaque expérience client exceptionnelle. Incluant des incitations au coaching d'équipe et individuel, des informations sur l'expérience des employés, et des capacités de reporting, le tout sur des tableaux de bord personnalisés pour le bureau ou le mobile. Insights commerciaux Comprenez les écarts entre votre norme de service et ce qui est réellement livré pour voir comment chaque unité commerciale, emplacement, équipe ou employé se comporte par rapport aux autres. Sachez où passer votre temps en visualisant ce qui est ou n'est pas valorisé par les clients.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,029

#### How Do G2 Users Rate AskNicely?

- **Facilité d’utilisation:** 9.4/10 (Category avg: 9.1/10)
- **Cohérence de la conception de la marque:** 9.0/10 (Category avg: 9.0/10)
- **Collecte de commentaires:** 9.3/10 (Category avg: 9.2/10)
- **Agrégation des commentaires:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind AskNicely?

- **Vendeur:** [AskNicely](https://www.g2.com/fr/sellers/asknicely)
- **Site Web de l'entreprise:** www.asknicely.com
- **Année de fondation:** 2014
- **Emplacement du siège social:** Portland, OR
- **Twitter:** @asknicely  
2,316 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e0b9fb8c18ad9dd08f3e5cd84b9aaada7792e9657441d98b50b03170bab921df&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fask-nicely%2F&secure%5Burl_type%5D=linkedin_company_website)  
59 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Responsable du succès client, Responsable Marketing
- **Top Industries:** Logiciels informatiques, Technologie de l'information et services
- **Company Size:** 48% Medium, 43% Small

#### What Do G2 Reviewers Say About AskNicely?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** d'AskNicely, louant son interface intuitive et sa fonctionnalité simple.
- Les utilisateurs louent AskNicely pour son **excellent support client** , fournissant une assistance rapide et des solutions adaptées à leurs besoins.
- Les utilisateurs apprécient les **retours clients directs et accessibles** qui améliorent les perspectives et l'efficacité du coaching avec AskNicely.
- Les utilisateurs apprécient le **soutien exceptionnel** d'AskNicely, louant la réactivité de l'équipe et son dévouement à la satisfaction des clients.
- Les utilisateurs trouvent que la **configuration facile** d'AskNicely est simple et fluide, améliorant ainsi leur expérience globale avec la plateforme.

##### Cons

- Les utilisateurs trouvent que le **rapport difficile** dans AskNicely ralentit le processus d'accès aux analyses essentielles et aux mises à jour.
- Les utilisateurs trouvent frustrant de gérer les suppressions de contacts, soulignant les **limites de l'enquête** qui entravent une communication fluide avec les clients.
- Les utilisateurs expriment leur frustration face aux **options de personnalisation limitées** pour les flux de travail, les enquêtes et les fonctionnalités du tableau de bord dans AskNicely.
- Les utilisateurs trouvent les **processus manuels** lourds, en particulier lorsqu'ils suppriment des contacts et dépendent d'Excel pour les rapports.
- Les utilisateurs estiment qu' **une amélioration est nécessaire** dans la fonctionnalité de shout out et l'intégration de Salesforce pour une meilleure expérience.

#### What Are Recent G2 Reviews of AskNicely?

**["Un changement de jeu pour les retours clients - AskNicely obtient cinq étoiles !"](https://www.g2.com/fr/survey_responses/asknicely-review-9104823)**

**Rating:** 5.0/5.0 stars

_— Dante B._

[Read full review](https://www.g2.com/fr/survey_responses/asknicely-review-9104823)

**["Très convivial et fait le travail !"](https://www.g2.com/fr/survey_responses/asknicely-review-7865358)**

**Rating:** 5.0/5.0 stars

_— Raymond C C._

[Read full review](https://www.g2.com/fr/survey_responses/asknicely-review-7865358)

#### What Are G2 Users Discussing About AskNicely?

- [À quoi sert AskNicely ?](https://www.g2.com/fr/discussions/what-is-asknicely-used-for)

### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,822

#### How Do G2 Users Rate HubSpot Service Hub?

- **Ease of Use:** 8.6/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.7/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind HubSpot Service Hub?

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Company Website:** hubspot.com
- **Year Founded:** 2006
- **HQ Location:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Success Specialist
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 37% Medium

#### What Do G2 Reviewers Say About HubSpot Service Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly.
- Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels.
- Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency.
- Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly.
- Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly.

##### Cons

- Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly.
- Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression.
- Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity.
- Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience.
- Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling.

#### What Are Recent G2 Reviews of HubSpot Service Hub?

**["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)**

**Rating:** 4.0/5.0 stars

_— Ashish P._

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)

**["Ticket management and centralized support with automations that enhance the experience"](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)**

**Rating:** 4.5/5.0 stars

_— Lizeth M._

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)

#### What Are G2 Users Discussing About HubSpot Service Hub?

- [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote
- [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote
- [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments
- [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment
- [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments

### [sterloCare](https://www.g2.com/products/sterlo-sterlocare/reviews)

sterloCare is a comprehensive healthcare digitization platform designed to enhance patient satisfaction and ensure compliance with regulatory standards such as NABH and JCI. Developed on a no-code platform, it enables hospitals to streamline operations across all departments, improving service quality and operational efficiency. The system seamlessly integrates with existing Hospital Information Systems (HIS) and offers flexible deployment options, including cloud and on-premise solutions. Accessible via desktops, tablets, and mobile devices, sterloCare provides real-time updates and supports role-based workflows with automated escalations to ensure timely task completion. Key Features and Functionality: - Service Request Management: Utilizes QR code-based triggers to efficiently manage service requests, track complaints, and gather patient feedback, facilitating prompt responses and improved patient care. - Digital Token System: Monitors outpatient journeys, reducing wait times and enhancing the overall patient experience. - Porter Management Software: Optimizes porter services, ensuring efficient patient transport within the hospital. - Automated Workflows and Escalations: Implements role-based workflows with built-in escalations, ensuring tasks are completed promptly and efficiently. - Real-Time Notifications: Delivers instant updates via mobile and email, keeping staff informed about task statuses and approvals. - Multilingual Support: Offers a user-friendly interface with support for multiple languages, catering to diverse regional needs. - Seamless Integration: Facilitates integration with existing HIS and other software systems, promoting efficient information flow and harmonious workflows. - Customizable Dashboards and Reports: Provides interactive dashboards and detailed reports, enabling data-driven decision-making and performance monitoring across departments. Primary Value and Solutions Provided: sterloCare addresses critical challenges in healthcare management by digitizing and automating various hospital processes. It enhances operational efficiency, reduces manual workloads, and ensures compliance with accreditation standards like NABH and JCI. By improving patient engagement through efficient service request handling and feedback mechanisms, sterloCare contributes to higher patient satisfaction. Its comprehensive reporting tools and real-time monitoring capabilities empower healthcare administrators to make informed decisions, ultimately leading to better patient outcomes and streamlined hospital operations.

**Average Rating:** 4.7/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate sterloCare?

- **Ease of Use:** 9.8/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.7/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.5/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind sterloCare?

- **Seller:** [sterlo](https://www.g2.com/sellers/sterlo-a4c301d4-2da5-4501-aeb2-f54421a73486)
- **Year Founded:** 2019
- **HQ Location:** Erode, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9901b7808ed4703e16335f857a87576d4be7fd42976f9764754f9631ee6ff621&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsterlocare&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 86% Large, 14% Medium

#### What Do G2 Reviewers Say About sterloCare?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of sterloCare, allowing seamless integration and quick adaptation for all staff.
- Users appreciate the **improved patient care** offered by sterloCare, enhancing service and satisfaction through real-time feedback.
- Users value the **excellent customer support** of sterloCare, enhancing smooth operations and quick issue resolution.
- Users appreciate the **efficient communication** features of sterloCare, enhancing transparency and coordination within porter operations.
- Users value the **efficiency** of sterloCare, facilitating seamless operations and enhancing patient satisfaction across the medical center.

##### Cons

- Users report **notification issues** with delays and missed alerts, suggesting improvements for better communication flow.
- Users report **excessive notifications** can be overwhelming, and delays occur during busy times affecting user experience.
- Users experience **messaging issues** with delays in notifications and queue updates, affecting overall efficiency.
- Users experience **notification problems** , including missed alerts and delays in low network coverage areas.
- Users face **connectivity issues** in low network areas, leading to missed notifications and a need for offline functionality.

#### What Are Recent G2 Reviews of sterloCare?

**["Simple and Seamless Housekeeping Workflow"](https://www.g2.com/survey_responses/sterlocare-review-12027480)**

**Rating:** 4.5/5.0 stars

_— Vera B._

[Read full review](https://www.g2.com/survey_responses/sterlocare-review-12027480)

**["A very effective porter management system that improved our hospital operations"](https://www.g2.com/survey_responses/sterlocare-review-11988847)**

**Rating:** 5.0/5.0 stars

_— Hari H._

[Read full review](https://www.g2.com/survey_responses/sterlocare-review-11988847)

### [ServiceNow Customer Service Management](https://www.g2.com/fr/products/servicenow-customer-service-management/reviews)

La gestion du service client (CSM) de ServiceNow transforme les expériences de service client avec des flux de travail alimentés par l'IA et des agents IA qui vous aident à accélérer l'auto-service client, à augmenter la productivité des agents et à accélérer le temps de résolution. Avec CSM, votre organisation peut : - Détourner les appels et augmenter la satisfaction en permettant aux clients de trouver eux-mêmes des réponses et des actions via un chat conversationnel alimenté par l'IA. - Augmenter la capacité à traiter plus de cas, étendre les heures d'ouverture et gérer les tâches routinières avec des agents IA. - Économiser du temps aux agents avec des historiques de cas générés par l'IA, des résumés de cas et des résolutions suggérées. - S'intégrer aux meilleures solutions CCaaS pour unifier le routage, centraliser la gestion des appels et du travail, et augmenter l'efficacité des agents sur un espace de travail alimenté par l'IA. - Résoudre les problèmes rapidement et de manière cohérente en automatisant les tâches, en découvrant les goulots d'étranglement et en améliorant les processus. - Démarrer rapidement et maintenir un faible TCO avec une innovation continue sur une plateforme IA extensible. Exploitez la puissance de l'IA, des données et des flux de travail pour ravir les clients et répondre rapidement à leurs attentes, stimuler une productivité des agents sans précédent et favoriser un tout nouveau niveau de fidélité client.

**Average Rating:** 4.4/5.0

**Total Reviews:** 479

#### How Do G2 Users Rate ServiceNow Customer Service Management?

- **Facilité d’utilisation:** 8.5/10 (Category avg: 9.1/10)

#### Who Is the Company Behind ServiceNow Customer Service Management?

- **Vendeur:** [ServiceNow](https://www.g2.com/fr/sellers/servicenow)
- **Site Web de l'entreprise:** www.servicenow.com
- **Année de fondation:** 2004
- **Emplacement du siège social:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Consultant Associé, Ingénieur Logiciel Senior
- **Top Industries:** Technologie de l'information et services, Télécommunications
- **Company Size:** 45% Large, 28% Medium

#### What Do G2 Reviewers Say About ServiceNow Customer Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de ServiceNow CSM, bénéficiant d'une automatisation simplifiée et de flux de travail centralisés.
- Les utilisateurs apprécient l' **intégration transparente et l'automatisation** de ServiceNow CSM, améliorant le cycle de vie du client et la résolution des problèmes.
- Les utilisateurs louent l' **efficacité** de ServiceNow CSM, rationalisant les processus et accélérant considérablement la résolution des problèmes.
- Les utilisateurs apprécient le **flux de travail fluide** des fonctionnalités de gestion des cas de ServiceNow, améliorant l'efficacité et l'efficacité des agents.
- Les utilisateurs apprécient les **capacités d'automatisation** de ServiceNow CSM, qui améliorent considérablement la résolution des problèmes et la productivité de l'équipe.

##### Cons

- Les utilisateurs trouvent que la **, nécessitant une compréhension significative pour une mise en œuvre et une intégration efficaces.**
- Les utilisateurs trouvent la **courbe d'apprentissage abrupte** de la gestion du service client de ServiceNow difficile, nécessitant une aide qualifiée et une formation approfondie.
- Les utilisateurs estiment que la **personnalisation limitée** restreint l'adaptabilité pour le suivi des projets et la clarté du formatage des e-mails de tickets.
- Les utilisateurs trouvent la **complexité** de la gestion du service client de ServiceNow difficile, nécessitant un temps considérable pour l'installation et la compréhension.
- Les utilisateurs notent un besoin d' **améliorations de l'interface** pour améliorer l'image de marque en libre-service et la flexibilité du modèle de données dans ServiceNow.

#### What Are Recent G2 Reviews of ServiceNow Customer Service Management?

**["Facilitez la gestion des problèmes avec un système de tickets détaillé"](https://www.g2.com/fr/survey_responses/servicenow-customer-service-management-review-13023317)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/fr/survey_responses/servicenow-customer-service-management-review-13023317)

**["ServiceNow CSM : Plateforme omnicanale unifiée et alimentée par l'IA avec gestion de cas intuitive"](https://www.g2.com/fr/survey_responses/servicenow-customer-service-management-review-13047596)**

**Rating:** 4.0/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/fr/survey_responses/servicenow-customer-service-management-review-13047596)

#### What Are G2 Users Discussing About ServiceNow Customer Service Management?

- [À quoi sert la gestion du service client de ServiceNow ?](https://www.g2.com/fr/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment
- [What does ServiceNow Customer Service Management do?](https://www.g2.com/fr/discussions/what-does-servicenow-customer-service-management-do)
- [Qu'est-ce que la gestion des services ServiceNow ?](https://www.g2.com/fr/discussions/what-is-servicenow-service-management) - 1 comment
- [ServiceNow est-il un outil CRM ?](https://www.g2.com/fr/discussions/is-service-now-a-crm-tool) - 2 comments
- [Qu'est-ce que la gestion du service client de ServiceNow ?](https://www.g2.com/fr/discussions/what-is-servicenow-customer-service-management) - 1 comment

### [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews)

ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.

**Average Rating:** 4.9/5.0

**Total Reviews:** 82

#### How Do G2 Users Rate ReputationStacker?

- **Ease of Use:** 9.8/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ReputationStacker?

- **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker)
- **Year Founded:** 2016
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Marketing Director
- **Top Industries:** Consumer Services, Health, Wellness and Fitness
- **Company Size:** 51% Small, 34% Medium

#### What Do G2 Reviewers Say About ReputationStacker?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ReputationStacker to be **very easy to use** , streamlining review collection with hassle-free setup and automation.
- Users love the **ease of use** of ReputationStacker, simplifying review collection and boosting their customer ratings significantly.
- Users love the **ease of online reputation management** with ReputationStacker, enjoying seamless setup and support for their locations.
- Users value the **automation** of ReputationStacker, streamlining review requests and boosting their business's online presence effectively.
- Users find the **easy setup** of ReputationStacker efficient, allowing seamless integration and effective automated review collection.

##### Cons

- Users face **connection issues** during setup, but support helps ensure smooth operation afterward.
- Users find the filtering options useful but note it can be **difficult to learn** due to complexity and lack of documentation.
- Users find ReputationStacker to be **expensive** when exceeding text message limits, leading to higher costs than anticipated.
- Users find **filtering issues** arise when combining multiple options, leading to confusion and a need for better documentation.
- Users find the **filtering limitations** challenging, particularly when combining multiple options without adequate guidance or documentation.

#### What Are Recent G2 Reviews of ReputationStacker?

**["All Our Location Reviews in One Place—Easy Follow-Ups That Boost Ratings"](https://www.g2.com/survey_responses/reputationstacker-review-13166056)**

**Rating:** 5.0/5.0 stars

_— Raymond D._

[Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13166056)

**["New Reporting Features Make Location Performance Easy to Track"](https://www.g2.com/survey_responses/reputationstacker-review-13228484)**

**Rating:** 5.0/5.0 stars

_— Luke J._

[Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13228484)

#### What Are G2 Users Discussing About ReputationStacker?

- [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment

### [UserTesting](https://www.g2.com/products/usertesting/reviews)

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.

**Average Rating:** 4.4/5.0

**Total Reviews:** 734

#### How Do G2 Users Rate UserTesting?

- **Ease of Use:** 8.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.6/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind UserTesting?

- **Seller:** [UserTesting](https://www.g2.com/sellers/usertesting)
- **Company Website:** www.usertesting.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @usertesting  
42,832 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=73442a6f9daab3f3de2836e2f4625bacfccf35b241b94c14334b3b9d6b8521b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F564709%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,876 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** UX Researcher, Product Designer
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 41% Large, 37% Medium

#### What Do G2 Reviewers Say About UserTesting?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of UserTesting, enabling quick feedback and efficient testing processes.
- Users appreciate the **valuable insights** from UserTesting, aiding in effective understanding of consumer sentiment and feedback.
- Users appreciate the **time-saving feedback** from UserTesting, enabling swift decisions based on real user interactions.
- Users value the **helpful and responsive customer support** of UserTesting, enhancing their testing experience significantly.
- Users value the **insightful feedback features** of UserTesting, enhancing their understanding of consumer sentiment effectively.

##### Cons

- Users experience **testing difficulties** due to limited question logic, participant quality, and technical issues impacting effectiveness.
- Users note the **missing features** in UserTesting, particularly regarding text formatting and survey navigation, affecting usability.
- Users report **survey issues** including long response times, participant quality concerns, and challenges in sharing findings.
- Users criticize UserTesting for being **expensive** , especially given the inconsistent quality of participants and support issues.
- Users find that the **limited functionality** of UserTesting, including inconsistent features and analysis, hampers their overall experience.

#### What Are Recent G2 Reviews of UserTesting?

**["Quick Access to Real Users with an Intuitive Dashboard and Rich Video Insights"](https://www.g2.com/survey_responses/usertesting-review-12946786)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/usertesting-review-12946786)

**["UserTesting Makes Gathering Genuine Feedback Fast and Simple"](https://www.g2.com/survey_responses/usertesting-review-12927269)**

**Rating:** 4.5/5.0 stars

_— Sambit Kumar B._

[Read full review](https://www.g2.com/survey_responses/usertesting-review-12927269)

#### What Are G2 Users Discussing About UserTesting?

- [What is UserTesting used for?](https://www.g2.com/discussions/what-is-usertesting-used-for) - 1 comment
- [What is UserZoom used for?](https://www.g2.com/discussions/what-is-userzoom-used-for)
- [What are the three types of user testing?](https://www.g2.com/discussions/what-are-the-three-types-of-user-testing)
- [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) - 2 comments
- [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) - 1 comment, 1 upvote

### [Aha!](https://www.g2.com/products/aha/reviews)

Aha! is the world's #1 product management software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery with AI. The suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Product teams rely on our expertise, Elle (the AI assistant), and training programs via Aha! Academy to do their best work. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1.5M to people in need through Aha! Cares. Learn more at www.aha.io.

**Average Rating:** 4.4/5.0

**Total Reviews:** 357

#### How Do G2 Users Rate Aha!?

- **Ease of Use:** 7.8/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.9/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Aha!?

- **Seller:** [Aha! Labs](https://www.g2.com/sellers/aha-labs)
- **Company Website:** www.aha.io
- **Year Founded:** 2013
- **HQ Location:** Menlo Park, CA
- **Twitter:** @aha\_io  
22,142 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21dba0039c73c3692c3a476e46fe72405f563fd89a0ae0e379d569e487808225&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3110591%2F&secure%5Burl_type%5D=linkedin_company_website)  
143 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Medium, 31% Large

#### What Do G2 Reviewers Say About Aha!?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** of Aha! during implementation and trial phases, greatly enhancing their experience.
- Users appreciate the **ease of use** of Aha!, enjoying its intuitive design and seamless integration for project management.
- Users appreciate the **clear presentation of features and intuitive management** , enhancing their product development process seamlessly.
- Users value the **excellent integrations** with Azure DevOps, enhancing their workflow and overall productivity with Aha!
- Users value the **customization options** in Aha!, allowing seamless integration and adaptation to specific workflows and needs.

##### Cons

- Users face a **steep learning curve** with Aha!, as finding settings can be time-consuming and unintuitive.
- Users find Aha! offers **limited features** that are often overshadowed by more specialized tools like Asana and Miro.
- Users find Aha! lacking in **key features** , which hampers collaboration and necessitates reliance on other tools.
- Users face **difficult navigation** issues with Aha!, struggling to locate settings and understand different workspaces.
- Users find the **learning difficulty** to navigate Aha! challenging, requiring time to become familiar with its features.

#### What Are Recent G2 Reviews of Aha!?

**["Powerful Collaboration Platform with AI, Custom Workflows, and Easy Roadmapping"](https://www.g2.com/survey_responses/aha-review-12769863)**

**Rating:** 4.5/5.0 stars

_— Konjengbam M._

[Read full review](https://www.g2.com/survey_responses/aha-review-12769863)

**["Powerful feedback platform with great integrations and excellent customer support"](https://www.g2.com/survey_responses/aha-review-12876138)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/aha-review-12876138)

#### What Are G2 Users Discussing About Aha!?

- [What is Aha! used for?](https://www.g2.com/discussions/what-is-aha-used-for)
- [How do you create a roadmap in Aha?](https://www.g2.com/discussions/how-do-you-create-a-roadmap-in-aha)
- [What is AHA roadmap software?](https://www.g2.com/discussions/what-is-aha-roadmap-software) - 1 comment
- [What does AHA software do?](https://www.g2.com/discussions/what-does-aha-software-do) - 1 comment
- [What is a feature in Aha?](https://www.g2.com/discussions/what-is-a-feature-in-aha) - 2 comments

### [Planview Portfolios](https://www.g2.com/products/planview-portfolios/reviews)

Planview Portfolios is an enterprise strategic portfolio management software solution that helps PMO leaders, portfolio managers, and project teams connect organizational strategy to day-to-day work delivery across programs, resources, and investment decisions from a single platform. Formerly known as Planview Enterprise One, it sits within the strategic portfolio management and project portfolio management software categories and is built for large organizations managing complex, cross-functional initiative portfolios across multiple business units and delivery methodologies simultaneously. For practitioners, the platform provides a structured environment where incoming demand can be evaluated against available capacity, work can be planned and tracked across waterfall, agile, and hybrid approaches, and financial performance can be monitored at both the project and portfolio level. Role-based dashboards surface relevant data to each user type — from team members logging time to portfolio leaders reviewing investment performance — without requiring manual report assembly. Key features practitioners interact with regularly include: • Demand and investment management tools that allow teams to collect project and program requests, score them against business objectives, and model prioritization decisions before resources are committed • Scenario planning and what-if analysis capabilities that let portfolio managers compare alternative staffing, timing, and funding configurations to assess trade-offs and adapt plans when strategic priorities shift • Hybrid work delivery support that accommodates waterfall project schedules, agile team planning, and lean portfolio management approaches within the same governance framework — reducing the need for separate tools across delivery teams • Integrated financial tracking including budgeting, forecasting, cost actuals, and agile costing that connect planned spend to actual delivery activity across the full portfolio • Embedded AI capabilities including natural language querying, automated workflow triggers, and sentiment analysis on project status updates that surface emerging risks and reduce manual oversight effort Planview Portfolios connects to enterprise systems including SAP, Salesforce, Workday, ServiceNow, and Microsoft tools, and includes more than 200 out-of-the-box reports and visualizations.

**Average Rating:** 3.8/5.0

**Total Reviews:** 90

#### How Do G2 Users Rate Planview Portfolios?

- **Ease of Use:** 6.7/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Planview Portfolios?

- **Seller:** [Planview](https://www.g2.com/sellers/planview)
- **Company Website:** www.planview.com
- **Year Founded:** 1989
- **HQ Location:** Austin, TX
- **Twitter:** @Planview  
3,049 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8fd8cac33f64094ff047d4423641f01ce19ae0ebbf6d31fa22aa5eea21617d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7268%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,834 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 78% Large, 23% Medium

#### What Do G2 Reviewers Say About Planview Portfolios?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ability to manage projects and customize workflows** , enhancing their project management efficiency significantly.
- Users find the **project tracking features** invaluable for managing portfolios and customizing workflows easily.
- Users value the **automation capabilities** of Planview Portfolios, enhancing project management and reporting efficiency.
- Users value the **customization capabilities** in Planview Portfolios, enhancing their project management and reporting flexibility.
- Users value the **customizability** of Planview Portfolios, enhancing workflow management and reporting flexibility.

##### Cons

- Users find the **lengthy support process** frustrating, as it takes time to resolve issues through the ticket system.
- Users feel that the **missing features** in Planview Portfolios hinder flexibility and dynamic input based on user data.
- Users find the **poor design** of Planview Portfolios frustrating, particularly regarding the lack of dynamic input fields.
- Users highlight the need for a **better layout design** in Planview Portfolios to enhance user interaction and experience.
- Users feel the **UI is poorly designed** , especially needing dynamic features for better data entry and experience.

#### What Are Recent G2 Reviews of Planview Portfolios?

**["Versatile but Needs Better User Roles Management"](https://www.g2.com/survey_responses/planview-portfolios-review-12748110)**

**Rating:** 4.0/5.0 stars

_— Lynette P._

[Read full review](https://www.g2.com/survey_responses/planview-portfolios-review-12748110)

**["Planview Portfolios Transformed Our Data-Driven Enterprise Portfolio Strategy"](https://www.g2.com/survey_responses/planview-portfolios-review-12755131)**

**Rating:** 5.0/5.0 stars

_— Richard M._

[Read full review](https://www.g2.com/survey_responses/planview-portfolios-review-12755131)

#### What Are G2 Users Discussing About Planview Portfolios?

- [How much does Planview Enterprise Cost?](https://www.g2.com/discussions/how-much-does-planview-enterprise-cost)
- [What is Planview CTM?](https://www.g2.com/discussions/what-is-planview-ctm)
- [What is the purpose of Planview?](https://www.g2.com/discussions/what-is-the-purpose-of-planview)
- [What is Planview Enterprise One?](https://www.g2.com/discussions/what-is-planview-enterprise-one) - 1 comment

### [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews)

Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,074

#### How Do G2 Users Rate Heap by Contentsquare?

- **Ease of Use:** 8.1/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.7/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Heap by Contentsquare?

- **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare)
- **Year Founded:** 2012
- **HQ Location:** Paris
- **Twitter:** @Contentsquare  
6,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fbd69b63f9f068bc7214031737b0c8a00f8bbf6e088491795d42de1f1d27d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2566485%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,687 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 54% Medium, 35% Small

#### What Do G2 Reviewers Say About Heap by Contentsquare?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Heap by Contentsquare to be **incredibly easy to use** , with seamless integration and no learning curve required.
- Users love the **auto capture feature** , which saves time and provides valuable insights into user behavior effortlessly.
- Users value Heap’s **automation of event tracking** , allowing effortless insights without extensive manual setup or engineering support.
- Users appreciate the **efficiency** of Heap's automatic event tracking, saving time for product and design teams.
- Users appreciate the **intuitive UI** of Heap, enabling effortless tracking without technical skills or developer assistance.

##### Cons

- Users face **data inaccuracy** challenges with Heap, making it difficult to establish a reliable source of truth.
- Users experience **data management issues** with Heap, finding the overwhelming data difficult to analyze and interpret.
- Users experience **slow performance** , noting that processes take time and advanced reports can be complex and laggy.
- Users find **complex features** challenging, requiring time to learn and adapt, which can hinder their experience.
- Users find the **overwhelming data volume** from Heap challenging, lacking advanced filtering options for clear insights.

#### What Are Recent G2 Reviews of Heap by Contentsquare?

**["A powerful analytics tool that works with minimal setup"](https://www.g2.com/survey_responses/heap-by-contentsquare-review-12006099)**

**Rating:** 5.0/5.0 stars

_— Joanna J._

[Read full review](https://www.g2.com/survey_responses/heap-by-contentsquare-review-12006099)

**["Granular analytics tool"](https://www.g2.com/survey_responses/heap-by-contentsquare-review-6881344)**

**Rating:** 4.0/5.0 stars

_— Teerawat T._

[Read full review](https://www.g2.com/survey_responses/heap-by-contentsquare-review-6881344)

#### What Are G2 Users Discussing About Heap by Contentsquare?

- [What is Heap used for?](https://www.g2.com/discussions/what-is-heap-used-for)
- [How do you use Auryc?](https://www.g2.com/discussions/how-do-you-use-auryc)
- [How much does heap Analytics cost?](https://www.g2.com/discussions/how-much-does-heap-analytics-cost)
- [What is journey mapping?](https://www.g2.com/discussions/what-is-journey-mapping)
- [What heap means?](https://www.g2.com/discussions/what-heap-means)

### [CallidusCloud Clicktools](https://www.g2.com/products/calliduscloud-clicktools/reviews)

SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management allows business users to capture rich customer sentiment, refine centralized 360 account data, and engage customers with automated workflows to improve sales, refine service, identify new opportunities, and more... Clicktools and Salesforce seamlessly integrate, enabling organizations to automate and centralize VoC initiatives: • CAPTURE customer insight through surveys, scripts, conditional questioning, and forms. • REFINE service and CRM data with contextual customer sentiment. • ENGAGE customers with deep insights automatically to drive loyalty and improve lifetime value.

**Average Rating:** 4.3/5.0

**Total Reviews:** 65

#### How Do G2 Users Rate CallidusCloud Clicktools?

- **Ease of Use:** 8.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.6/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallidusCloud Clicktools?

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP  
297,052 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website)  
141,955 employees on LinkedIn®
- **Ownership:** NYSE:SAP

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 48% Large, 39% Medium

#### What Are Recent G2 Reviews of CallidusCloud Clicktools?

**["Technical Survey Tool for Salesforce Pros"](https://www.g2.com/survey_responses/calliduscloud-clicktools-review-4198542)**

**Rating:** 4.5/5.0 stars

_— Verified User in Management Consulting_

[Read full review](https://www.g2.com/survey_responses/calliduscloud-clicktools-review-4198542)

**["Clicktools at its best!"](https://www.g2.com/survey_responses/calliduscloud-cx-review-304666)**

**Rating:** 5.0/5.0 stars

_— Aniket D._

[Read full review](https://www.g2.com/survey_responses/calliduscloud-cx-review-304666)

#### What Are G2 Users Discussing About CallidusCloud Clicktools?

- [What is CallidusCloud Clicktools used for?](https://www.g2.com/discussions/what-is-calliduscloud-clicktools-used-for)

### [UserVoice](https://www.g2.com/products/uservoice/reviews)

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued.

**Average Rating:** 4.5/5.0

**Total Reviews:** 232

#### How Do G2 Users Rate UserVoice?

- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind UserVoice?

- **Seller:** [UserVoice](https://www.g2.com/sellers/uservoice)
- **Company Website:** uservoice.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5cfd092fb766a27f92600ec6b5f781bc139898b71af80c987a01d14f97a0e086&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F356606%2F&secure%5Burl_type%5D=linkedin_company_website)  
30 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 63% Medium, 28% Large

#### What Do G2 Reviewers Say About UserVoice?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **effective feedback management** of UserVoice, enhancing customer satisfaction and aligning business strategies.
- Users find UserVoice **extremely easy to use** , making feedback collection and prioritization simple and efficient.
- Users value UserVoice for its **powerful features** that enhance customer feedback management and improve satisfaction.
- Users praise the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and tool efficiency.
- Users value UserVoice for its **robust tools for managing customer feedback** , enhancing satisfaction and driving business growth.

##### Cons

- Users note a **lack of features** such as advanced reporting, idea traceability, and integration with development tools.
- Users find the **complex usability** of UserVoice challenging, requiring significant effort to manage and understand its features.
- Users find UserVoice's pricing to be **expensive** , especially for smaller organizations, despite the overall value it provides.
- Users find **idea duplication** problematic, as it distorts feedback and hampers effective decision-making for product development.
- Users find a **steep learning curve** for new users due to the platform's complexity and advanced features.

#### What Are Recent G2 Reviews of UserVoice?

**["Great tool for customer feedback and requests - we're just scratching the surface"](https://www.g2.com/survey_responses/uservoice-review-7776333)**

**Rating:** 4.5/5.0 stars

_— Taylor J._

[Read full review](https://www.g2.com/survey_responses/uservoice-review-7776333)

**["Great platform for unbiased Customer Feedback"](https://www.g2.com/survey_responses/uservoice-review-7779200)**

**Rating:** 4.5/5.0 stars

_— Dan T._

[Read full review](https://www.g2.com/survey_responses/uservoice-review-7779200)

#### What Are G2 Users Discussing About UserVoice?

- [What is UserVoice used for?](https://www.g2.com/discussions/what-is-uservoice-used-for)

### [Alchemer Digital](https://www.g2.com/products/alchemer-digital/reviews)

Alchemer Digital helps you capture feedback and engage customers right where their experience happens—inside your app or on your website. Instead of waiting for feedback after the fact, you can ask, listen, and act in the moment. Trigger in-app and on-site surveys, prompts, and messages based on real customer behavior. Whether someone completes a key action, hits a friction point, or shows signs of churn, Alchemer Digital lets you reach them with the right message at the right time—without disrupting their experience. Go beyond basic feedback collection. With precise targeting and real-time delivery, you can uncover what’s driving engagement, identify issues before they turn into churn, and guide customers toward better outcomes while they’re still active. And because Alchemer Digital connects with your broader systems, feedback doesn’t sit in a dashboard. It flows to the right teams, triggers follow-ups, and supports closed-loop feedback—so you can respond quickly and keep improving. Built for product, marketing, and customer teams, Alchemer Digital makes it easy to improve engagement, increase retention, and turn everyday interactions into meaningful insights. This is why many of the largest brands in the world, including, CNN, JetBlue, eBay, Safeway, and FanDuel, engage their mobile customers with Alchemer Mobile.

**Average Rating:** 4.3/5.0

**Total Reviews:** 181

#### How Do G2 Users Rate Alchemer Digital?

- **Ease of Use:** 8.6/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.4/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.8/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Alchemer Digital?

- **Seller:** [Alchemer](https://www.g2.com/sellers/alchemer)
- **HQ Location:** Louisville, CO
- **Twitter:** @AlchemerHQ  
7,024 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03a0d564cb4e0b44f2c54bc034945baaedd316436c84275f85c07fb360389148&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F712662%2F&secure%5Burl_type%5D=linkedin_company_website)  
232 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Telecommunications, Financial Services
- **Company Size:** 45% Large, 38% Medium

#### What Are Recent G2 Reviews of Alchemer Digital?

**["Feedback helps us help our members"](https://www.g2.com/survey_responses/alchemer-digital-review-5468917)**

**Rating:** 4.5/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/alchemer-digital-review-5468917)

**["Apptentive is a great tool to increase your app ratings & deliver messages & surveys to your users."](https://www.g2.com/survey_responses/alchemer-digital-review-7344060)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/alchemer-digital-review-7344060)

#### What Are G2 Users Discussing About Alchemer Digital?

- [What is Apptentive used for?](https://www.g2.com/discussions/what-is-apptentive-used-for)

- ‹ Prev‹ Prev
- 1
- [2](/categories/enterprise-feedback-management/enterprise?open_modal_url=%2Fproducts%2Fsterlo-sterlocare%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-feedback-management%252Fenterprise%26source%3Dcategory&order=g2_score&page=2#product-list)
- [Next ›Next ›](/categories/enterprise-feedback-management/enterprise?open_modal_url=%2Fproducts%2Fsterlo-sterlocare%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fenterprise-feedback-management%252Fenterprise%26source%3Dcategory&order=g2_score&page=2#product-list)

Spotlight Categories

[Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms)

[Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor)

[Influencer Marketing Platforms](https://www.g2.com/categories/influencer-marketing-platforms)

[Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)

[Attribution Software](https://www.g2.com/categories/attribution)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)

- [Contact Center Payments](/categories/contact-center-payments)
- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)

[Browse Enterprise Feedback Management Themes](/categories/enterprise-feedback-management/themes)