Faizan Ahmad Khan I.
FI
Faizan Ahmad Khan I.
Software Engineer
Mid-Market (51-1000 emp.)
"Versatile Ticketing System"
4/5
What do you like best about Helpdesk?

Automation for repeated tasks is well good

Personalization customizable templates are good Review collected by and hosted on G2.com.

What do you dislike about Helpdesk?

auto selecting of the right knowledge is not present although it gives us options to select for the suggestions. Review collected by and hosted on G2.com.

Michael W.
MW
Michael W.
Account Executive
Mid-Market (51-1000 emp.)
"Helpdesk is seamless experience for help."
5/5
What do you like best about Helpdesk?

Straightforward to use and user-friendly interface. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk?

There is not anything or any feature that I dislike. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Every categories is displayed properly so that ticket is raised properly."
5/5
What do you like best about Helpdesk?

The email for the change of status in ticket. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk?

None , i really like UI of it,it is user friendly. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Help Desk Review"
4.5/5
What do you like best about Helpdesk?

I like the Search Engine mostly more than anything Review collected by and hosted on G2.com.

What do you dislike about Helpdesk?

The most thing that I dislike is having to reset your password. Review collected by and hosted on G2.com.