The best thing about Rover StayNTouch is how simple and easy it is to use. Even if you never have worked at a hotel before you can understand the basics of the system simply by looking at it. It saves us a lot of time and effort when we´re hiring someone new Review collected by and hosted on G2.com.

The system is fairly young and some obvious things is missing.

Sometimes it feels like the helpdesk don´t want to understand the issues we got Review collected by and hosted on G2.com.

StayNTouch as a great user interface that is easy to learn and navigate and gives users what they need without overwhelming them with unnecessary information. It is also really robust with how many tools are built straight into the software. Lot's of API integrations are available. We've seen significant improvements in their technical and customer service over the past 2 years. Review collected by and hosted on G2.com.

Their reporting options could be more robust. We are able to get more robust reporting using SNT's data out of 3rd party plug ins than we are directly from the PMS. Review collected by and hosted on G2.com.

StaynTouch is easy to use and understand. You can effectively manage your hotel in all areas. The best part is that you can access your PMS from your mobile device. They also have how to do videos this is a great benefit when training new staff members on board. Review collected by and hosted on G2.com.

The reporting side can be improved. There are a few reports that cannot be downloaded on PDF file. When using Schedule Export Reports you cannot export using a PDF file it will exported using Excel format. This is one of the down sides. Review collected by and hosted on G2.com.

The functionality and ease of use is second to none. It makes training for all departments very ease and less time consuming. Overall, this is the best PMS system our staff has used. Also, Damon Jones is the man, A+ customer service from that gentleman. Review collected by and hosted on G2.com.

Sometimes the load time can be extensive, especially lately. Other than the load times for some parts of the PMS, everything else has been exceptional. Review collected by and hosted on G2.com.

StayNTouch is a simple and easy to use PMS system, it is very intuitive in regards to to how and where to complete actions and the layout is very user friendly. The reporting in the system is excellent and allows for data to be extracted into excel simply or integrated with other partners for business analytics. The implementation of the PMS was super easy and the team at StayNTouch provided great service throughout the training. In terms of customer service, the team are fantastic and queries are answered quickly, they are always willing to listen to feedback on improvements. Review collected by and hosted on G2.com.

Some more detailed functionality could certainly be improved. There could be further improvements made in terms of group functionality and reporting for groups but development has been completed and it stills works for us as it is, a few tweaks would be nice! Review collected by and hosted on G2.com.

Great Functionality, customer service, and very easy to use. StayNTouch is very user friendly. They are constantly improving the system and their reports are helpful tools. All of our associates love StayNTouch! Review collected by and hosted on G2.com.

Constant updates of features while still working to improve reporting. StayNTouch has been extremely persistent in updating their product over the past few years, and adding new features based on the feedback they receive from us and other clients. Some minor functionality and features are missing. The team is pushing the envelop to get us to rethink if they are necessary. Time will tell as we attempt alternatives. Review collected by and hosted on G2.com.

Training and support are excellent and responsive. There are many integrations that enable us to streamline our technology stack with our guest communication and event management software. Plenty of training videos for ease of user experience and learning curve. Review collected by and hosted on G2.com.

There are certain features we'd like to be able to utilize and after submitting a feature request, most are common among other properties. For example, one is being able to delete room types even after they've been assigned to previous reservations. We have the need to change our types as the market has changed. We'd like to see one quick dashboard that shows what we did in revenue last month and what's on the books for this month. This is difficult to see without multiple reports and then us manipulating them. Review collected by and hosted on G2.com.

The system is very easy to learn our team likes the modern, simple user interface. Setup and deployment were very efficient. We have the software running on iPADs at the front desk makes check-ins/outs less transactional and more interactive, which ultimately elevates the guest experience. We are able to get a digital signature at check-in and also use the upsell functionality to show images of our premium room types. Another benefit has been the ability to easily integrate with our other systems, i.e POS, CRS, Digital Key, CRM, Guest Engagement system etc. Review collected by and hosted on G2.com.

During our transition there were some minor functions that we were accustomed to in our old system but have since been able to work through. Group configuration takes a few extra steps but is manageable. Review collected by and hosted on G2.com.

Easy of use and user friendly it links in really well with our business and covers our requirements. Staff like it and it adds to our guest service. Review collected by and hosted on G2.com.

Its a bit slow and a move from more traditional PMS systems so more experienced staff need to embrace the change more than newcomers to the industry Review collected by and hosted on G2.com.

I enjoy the ease of check in and check out. this gives the teams the ability to focus on the guest interaction, rather than the PMS interaction Review collected by and hosted on G2.com.

A small issue - the reporting is lacking a bit. It is hard to drill down to specific info if you need a custom report. Review collected by and hosted on G2.com.