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Steven H.

Product Manager

Small-Business (50 or fewer emp.)

2/6/2019

"Moving from in-house billing tech to Fusebill takes the headache out of billing and reporting"

5/5

What do you like best about Stax Bill (formerly Fusebill)?

We are fully integrated via API into our Saas platform for a seamless integrate and UX Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

The staging environment is slow, but that's expected Review collected by and hosted on G2.com.

Recommendations to others considering Stax Bill (formerly Fusebill):

They have a white label portal for your clients to do self-service OR you can tap into their API to make a seamless integration like we did. Everything in our app for billing actions and subscriptions is sent and read from Fusebill via their API. Review collected by and hosted on G2.com.

What problems is Stax Bill (formerly Fusebill) solving and how is that benefiting you?

The biz-dev guys can make adjustments to plans without requiring in-house dev work. We were able to consolidate our billing structure to simplify our product plans. We are able to offer special private plans to specific customers so that we do not need to manually bill them. We migrated from our in-house solution with help from Fusebill team. Executives can run their own reports from Fusebill and not require our in-house tech team to run reporting on billing for them. Our company has become more efficient and reduced churn because we switched to Fusebill. Review collected by and hosted on G2.com.

Response from of Stax Bill

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Thank you for your feedback, Steven, Great to hear that you have been able to increase billing efficiency and reduce customer churn with Fusebill! We look forward to continuing to play a positive role in your success.

CC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

4/29/2021

"I am able to process transactions using fusebill"

3.5/5

What do you like best about Stax Bill (formerly Fusebill)?

The Fusebill interface is easy to use and view/ update company profiles. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Discover card is shown on credit card image however fusebill/ our company doesn't take discover card. Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

4/29/2021

"Good experience"

4/5

What do you like best about Stax Bill (formerly Fusebill)?

User-friendly, good UX, good functionality Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Some of the terminology is not the best for a novice user Review collected by and hosted on G2.com.

RB

Ritchie B.

Mid-Market (51-1000 emp.)

4/15/2020

"Efficiency"

5/5

What do you like best about Stax Bill (formerly Fusebill)?

Fusebill is a quick and easy platform that allows access to view all my accounts. The platform manages the accounts in a manner which are easily viewable which also allow me to plan and make changes accordingly. The layout simple yet provides me the information necessary to plan and make adjustments needed. Because of this, I am readily able to to efficiently execute my objective which increase productivity percentages. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

My only concern is when viewing different accounts, I am only able to view a broad description of the account. I until I further click on the account, I can view the accounts full summary. Review collected by and hosted on G2.com.

Recommendations to others considering Stax Bill (formerly Fusebill):

So far for me, Fusebilll has offered me everything I need to know when managing between accounts. I am able to receive great support when needed. The platform is easy to use and I can readily browse around to become familiar. Review collected by and hosted on G2.com.

What problems is Stax Bill (formerly Fusebill) solving and how is that benefiting you?

Simply, I can view the accounts which are in 'good standing', 'poor standing' or 'cancelled'; with this information, I can target in on who I need to contact to solve the issue. Review collected by and hosted on G2.com.

Response from of Stax Bill

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Hello Ritchie,

Thank you very much for your review. We are so glad to know that Fusebill helps you efficiently achieve increased productivity. I'll make sure the support team is aware of your kind words. As we continue to upgrade our software we hope to resolve any concerns including the one you mentioned. We look forward to play a continued role in your success in the coming years.

Sincerely,

Jacob Varghese

VP Marketing, Fusebill.

OM

Ofelia M.

Mid-Market (51-1000 emp.)

4/15/2020

"Working with Fusebill as a new user."

5/5

What do you like best about Stax Bill (formerly Fusebill)?

I am currently a new user with Fusebill. I feel that the layout is self explanatory. It's very easy to manage accounts and take a look at previous notes from co workers. Seeing the projection of accounts added makes me feel good about the work we are doing. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

The only downside so far is when reviewing an invoice you have to actually go into it to see that it is set up for monthly payments. Outside of the invoice it just shows the full amount. If you print from just the invoice page the customer may get confused on what they are being charged. I hope that makes sense. Review collected by and hosted on G2.com.

Recommendations to others considering Stax Bill (formerly Fusebill):

I would recommend Fusebill as it is easy to understand and a simple platform that is easy to navigate. It helps keep track of our subscription billing. I like the use of notes so everything is documented in the account. The charting helps motivate me to want to get more accounts. It's user friendly. Review collected by and hosted on G2.com.

What problems is Stax Bill (formerly Fusebill) solving and how is that benefiting you?

The benefits of Fusebill are that we can manage all recurring payments in one spot and the notes and documentation are there for any cancelled or suspended accounts. This greatly benefits any new employee to an office location be aware of any previous issues with an account. I really enjoy the chart that shows how many accounts are currently active and it helps morale whenever I see the numbers have gone up because then I know that we are doing a good job and we are on the right track. Review collected by and hosted on G2.com.

Response from of Stax Bill

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Hello Ofelia,

We are pleased to hear of your positive experiences with Fusebill as a new user. As you get ramped up, our support team is on stand by to help you with any concerns or to answer any questions. We are looking forward to working together on your continued success.

Sincerely,

Jacob Varghese

VP Marketing, Fusebill.

MH

Matt H.

Software Product Manager

Small-Business (50 or fewer emp.)

4/15/2020

"Easy to use platform"

4/5

What do you like best about Stax Bill (formerly Fusebill)?

The platform is intuitive and easy to navigate. I like the ability to configure and change the settings without needing to contact Support. It is also very helpful to have a Staging environment to log in and test things out before implementing in Production. The integration with SalesForce makes things flow pretty easily no matter if a customer came in directly through the website or first talked to our sales team. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

I wish the "Customer Portal" had some additional customizations and a better user experience. We ended up creating our own portal which is integrated through their API.

Also the reporting functionality could use some work. There is not a lot of flexibility in regards to creating your own reports. Review collected by and hosted on G2.com.

Recommendations to others considering Stax Bill (formerly Fusebill):

Pretty easy to use out of the box. Only major caution is if you expect to use their "customer portal" as it has some limitations on how you can configure it and is not the best user experience for your customers. You will likely have to build your own portal and integrate through their API, which their API documentation and capabilities are pretty solid if you do need to integrate. Review collected by and hosted on G2.com.

What problems is Stax Bill (formerly Fusebill) solving and how is that benefiting you?

We are using Fusebill to manage our subscription offerings as we are a SaaS company. It is very easy to use and does send out helpful reminders to our customers when they have a credit card on file that is going to expire or advanced notice of an upcoming subscription renewal. Review collected by and hosted on G2.com.

Response from of Stax Bill

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Hello Matt,

It is a pleasure to know that you find our platform intuitive and easily configurable. Our team is proud of the Salesforce integration and we will continue to upgrade the integration, the reporting, and customer portal to better support customers like you. Thank you very much for your review and for trusting us with your business.

Sincerely,

Jacob Varghese

VP Marketing, Fusebill.

AO

Verified User in Online Media

Mid-Market (51-1000 emp.)

1/29/2021

"Great Product for our business"

5/5

What do you like best about Stax Bill (formerly Fusebill)?

Helpful in recurring billing for our subscription business. Easy to manage changes and customize our workflows, especially with 3rd party apps Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Support could be a bit more responsive in timing for answers Review collected by and hosted on G2.com.

Response from of Stax Bill

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Love to hear of the benefits you have gained from our automated billing and subscription management platform. Thank you very much for your kind feedback.

AP

Verified User in Publishing

Small-Business (50 or fewer emp.)

12/18/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Fusebill does it, it works as expected and has a lot of great features"

5/5

What do you like best about Stax Bill (formerly Fusebill)?

We have used Fusebill for almost 3 years, it works as expected regarding handling subscriptions. Just create plan and tell the period boom! it is done Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

The dashboard seems a little old, I think they need to work on that a lot regarding design, It is a huge lift but it deserves it. Review collected by and hosted on G2.com.

Response from of Stax Bill

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Glad to hear you have been with Fusebill for all this time and enjoy the value it brings you. Thank you for your feedback on the design of the admin dashboard. Of course, we continue to work on all aspects to ensure an intuitive experience for our users. We are looking forward to continuing to grow with your business in the coming years.

SG

Scott G.

Mid-Market (51-1000 emp.)

6/17/2020

"Good for basic subscription management"

3.5/5

What do you like best about Stax Bill (formerly Fusebill)?

Ability to seamlessly integrate with a custom front-end to manage subscriptions. Email notifications and templates are helpful for reminding customers of certain action items. Integration with Avalara is nice to automate our sales tax collection and ensure we're in compliance. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

Not much flexibility in terms of financial reporting or revenue recognition. For revenue recognition, would love to be able to recognize revenue over a custom date range, as our some of our contracts are very specific and don't cleanly fall into a monthly or annual time frame.

Would love for the ability to create custom email templates based on subscription product, as well as more flexibility in the API. Because the reporting features are limited, I'm relying on the API to extract data, and would like more flexibility with endpoints.

Would like more flexibility in the Salesforce integration. Review collected by and hosted on G2.com.

Response from of Stax Bill

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Thank you for your feedback, Scott. We're glad to play a part in your success. Our upcoming releases will tackle some of the wants you have listed in your feedback. We're looking forward to working with you for a long time.

-Jacob Varghese

VP Marketing, Fusebill.

AM

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

12/18/2020

"Great source of data, runs a little slow at times."

4/5

What do you like best about Stax Bill (formerly Fusebill)?

The data it provides is very extensive, and is very easy to perform different actions that you want to do. Review collected by and hosted on G2.com.

What do you dislike about Stax Bill (formerly Fusebill)?

The two things I dislike about fusebill include a hitch when registering for a plan, and sometimes when the site runs a little slow all together. When registering, if you don't put in the patients information fast enough it makes you restart. Review collected by and hosted on G2.com.

Response from of Stax Bill

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Thank you for your feedback! We hope the recent upgrades are helping with some of the speed issues you face. We continue to work on enhancing the performance and look forward to playing a part in your ongoing success.