--- title: Startly Reviews meta_title: 'Startly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Startly works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 6 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Startly Reviews **Vendor:** Startly Labs **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 3.9/5.0 **Total Reviews:** 6 ## About Startly Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, help desk, ticketing, change and asset management, invoicing and billing. ## Startly Pros & Cons **What users like:** - Users appreciate the **ease of use** of Startly, enabling efficient project management and streamlined processes. (3 reviews) - Users value the **easy-to-use AI integration** of Startly, which effectively streamlines candidate selection from numerous resumes. (1 reviews) - Users highlight the **automation capabilities** of Startly, making candidate selection efficient and user-friendly. (1 reviews) - Users value the **real-time budget management** of Startly, facilitating seamless cost estimation for ongoing and new projects. (1 reviews) - Users praise the **excellent customer support** of Startly, enhancing their experience with the tool effectively. (1 reviews) - Efficiency (1 reviews) - Users love the **all-in-one service management** of Startly, streamlining project and expense tracking effortlessly. (1 reviews) - Management (1 reviews) - Monitoring (1 reviews) - Users appreciate Startly for its **advanced project management capabilities** , streamlining service delivery and real-time information access. (1 reviews) **What users dislike:** - Users note the **inefficient UI** and slowness of the Startly app, indicating room for improvement. (1 reviews) - Users find the pricing of Startly to be **higher compared to other tools** , making it less appealing for some. (1 reviews) - Users find the **pricing higher** compared to other tools, which can be a drawback for many. (1 reviews) - Users find the **slow performance** of Startly's app frustrating, affecting the overall user experience. (1 reviews) ## Startly Reviews ### 1. Project management on point. **Rating:** 4.0/5.0 stars **Reviewed by:** Ram K. | Blockchain Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Startly?** Startly gives the project management on another level. Managing of on-going projects,new projects their cost estimation,startly gives all this information on real-time basis. **What do you dislike about Startly?** Most probably no dislike as per me and my project manager till now. Of any i will update the flow here. **Recommendations to others considering Startly:** Use startly **What problems is Startly solving and how is that benefiting you?** Startly solves the problem of project management assigning project to team as well as client can see the progress on real-time basis and many more advantages. ### 2. Great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Startly?** All my problems solved at one place. All details one needs about a project in one place **What do you dislike about Startly?** The pricing could be more dynamic to suit smaller organizations **What problems is Startly solving and how is that benefiting you?** Keeping all project related information at one place ## Startly Discussions - [What is Startly used for?](https://www.g2.com/discussions/what-is-startly-used-for) - [View Startly pricing details and edition comparison](https://www.g2.com/products/startly/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A11%3A10+-0500&secure%5Bsession_id%5D=327d89d5-71a4-458d-99bd-a2d55096d494&secure%5Btoken%5D=8007dbab69200c1b43952746e47b72d8eafd8cad0246f53c1ca4110508a9bab2&format=llm_user) ## Startly Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Corporate Card - Credit Card Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Planning** - Resource Definiton - Capacity - Scheduling - Real-Time Data **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations - Online Booking - Credit Card Management - Booking Management - User Management - Restriction Management - Reservations Management - Reimbursement Management - Vendor Management - Travel Management - Promotions Management - Workflow Management - Receipt Management - Supplier Management - Compliance Management - Policy Management - Invoice Management - Real-Time Notifications - Third-Party Integrations - Timesheet Management - Invoice Management - Reimbursement Management - Real-Time Notifications **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Optimization** - Performance - Forecasting - Corrections **Bug Monitoring** - Analytics - Bug History - Data Retention **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Additional Functionality** - Calendar Management - Shop Floor Management - Performance Management - Real-Time Monitoring - KPI Monitoring - Availability Management - Third-Party Integration - Drag & Drop - Project Management - Activity Dashboard - Recommendations - Collaboration Tools - Equipment Management - Task Management - Gantt/Timeline View - Progress Tracking - Alerts/Notifications - "What If" Scenarios - AI Copilot - For Manufacturers - Real-Time Reporting - Mobile Access - Cost Management - Scenario Planning - Historical Database - Inventory Control - Reporting/Analytics - Generative AI - Time Tracking - Resource Management - Predictive Analytics - Resource Allocation & Planning - Projections - Prioritization - Search/Filter - Timesheet Management - Workflow Management - Skills Tracking - Utilization Reporting - Approval Process Control - Access Controls/Permissions - Third-Party Integrations - Reporting & Statistics - Customizable Reports - Commenting/Notes - API - Project Planning - Assignment Management - Customizable Fields - Multiple Projects - Time & Expense Tracking - Resource Request - Data Import/Export - Reporting/Project Tracking - Capacity Management - Real-Time Notifications - Real-Time Updates - Project Templates - Document Management - Workflow Automation **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Assignment Management - Prioritization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - API - Audit Trail - Drag & Drop - Projections - Charting - Ticket Management - Monitoring - Status Tracking - Progress Tracking - Workflow Management - Project Time Tracking - Issue Tracking - Configurable Workflow - Collaboration Tools - Agile Methodologies - Customizable Fields - Backlog Management - Real-Time Updates - Single Sign On - Generative AI - Task Scheduling - Activity Tracking - Activity Dashboard - Task Management - Project Management - Project Planning - Feedback Management - Code Repository Integration - Reporting & Statistics - Email Management - Knowledge Base Management - Multiple Projects - Tagging - AI Copilot - File Management - Issue Management - Task Planning - Data Visualization - Bug/Issue Capture - Bug Tracking - Alerts/Notifications - Commenting/Notes - @mentions - Third-Party Integrations - Customizable Templates - Task Progress Tracking - Real-Time Notifications - Access Controls/Permissions **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition - Biometric Recognition - Optical Character Recognition **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Additional Functionality** - Audit Trail - Secure Data Storage - AI Copilot - Approval Process Control - Data Import/Export - Duplicate Detection - Expense Claims - Budgeting/Forecasting - Customizable Fields - Spend Control - Customizable Templates - Access Controls/Permissions - Reporting & Statistics - Automated Receipt Matching - Mobile Receipt Upload - Billable & Non-Billable Hours - Financial Analysis - Categorization/Grouping - Single Sign On - Activity Dashboard **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates - Expense Tracking - Real-Time Updates **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow - Generative AI **Administration** - PCI Regulation Compliant **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management - Timesheet Management - Payroll Management - Employee Management - Invoice Management - Calendar Management - Workflow Management - Task Management - Mobile Access - Mobile Access - Workflow Management - Compliance Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline - Accounting Integration - QuickBooks Integration - Real-Time Reporting - Third-Party Integrations - Payroll Integration - Accounting Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Startly Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,825 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (777 reviews)