The designed functionality is great. I moved from ShipStation to StarShip becuase of the live rates in the checkout option. Review collected by and hosted on G2.com.

Unfortunately, the printing of labels is unreliable and I often have issues I didn't have with ShipStation, or printing directly ex eParcel, or printing ex Sendle direct. I suspect they're releasing new features that breaks existing functionality, then have to patch the software after it goes live. Review collected by and hosted on G2.com.

It is very simple to use with its intuitive interfaces. The Shopify integration is fairly reliable and only rarely do I need to manually trigger an import to bring in missing orders. The workflow functionality for verifying products to pack prior to printing labels is very useful. It gives you the ability to create plain shipping labels for postage items that require stamps. The print client installed on the shipping desktop is reliable and doesn't crash as often compared to some other shipping applications. Review collected by and hosted on G2.com.

Inability to see product images on packing slips and order fulfilment screens. Apparently this was going to be released sometime around December 2023 but it is July 2024 and it still hasn't been released. Packing slip custom design interface is very painful to use. When changing the parcel size you need to click refresh to load the applicable prices. Review collected by and hosted on G2.com.

We use Starshipit daily and find the app integrates seemlessly with Shopify.

Find the ease of entering all relevant data for individual parcels quite simple. Then all specific shipping options are presented immediately in one place.

I have had to access customer support a couple of times with questions around implementation, or changes within our business and they have been quick to respond to all questions and provide additional training or support where required. Review collected by and hosted on G2.com.

It would be very helpful to have an easier way to connect customer location and charge shipping according to weight and postcode. This may be a shopify issue though. Review collected by and hosted on G2.com.

Starshipit is great for shipping all of my orders for my ecom store. It is simple and easy to use, the set up and integration was straightforward. Customer service is always 10/10 whenever I need help. It has saved me a lot of time! Review collected by and hosted on G2.com.

There is a slight delay between fulfilling orders in Starshipit and Shopify. Review collected by and hosted on G2.com.

We have used Starshipit for many years now to assist in processing our shipping labels. It is easy to use and saves us countless amounts of time and effort in generating out shipping labels. Review collected by and hosted on G2.com.

We run a lot of pre-order campaigns (with our products shipping out up to 6 months after the order). The 'archive' area only stores the labels for a few months; which means we have to manually search and restore each label when we want to process our shipments. This is a time consuming effort. Review collected by and hosted on G2.com.

The integration of our ecommerce store and the setup of our multiple shipping carriers was made very simple with the out of the box solutions.

We use starshipit across 3 brands and 100,000+ orders yearly. Review collected by and hosted on G2.com.

Often getting in touch with customer support in a timely banner can be difficult as issues arise and need to be resolved quickly but support can take days. Review collected by and hosted on G2.com.

The support is fantastic, wiht fast follow up for any technical issues that arise.

The portal is easy to use and intuitive. Review collected by and hosted on G2.com.

Sometimes settings revert to the default, which can be a little annoying. Easily fixable though Review collected by and hosted on G2.com.

Customer service is amazing, always available whenever there were issues and getting through the transition and the set up process was made far easier with quality support. We were hesitant about the admin requried to change our courier and software but it was only a couple of hours to completely transfer everything over. The fact that we could bulk print orders and verify bulk addresses were the number one benefit for us sacving alot of time. Review collected by and hosted on G2.com.

Getting the correct address verification and integration with Aramex. I think there needs to be a thorough integration and troubleshooting process to ensure the correct addresses are being entered on shopify and are verified correctly onto starshipit and through to Aramex. Incorrectly verified addresses for orders cost time, money and customer service and getting this right from the very start would have removed alot of the cost of changing over. Review collected by and hosted on G2.com.

Honestly the helpful start up call sold me. I had signed up to star ship it once prior and didn't get the same start up service. The service I got made me realise how easy it was to use. I needed it done FAST after our Black Friday Sale blew up bigger than expected. I was on a call the next day and set up that same day! I felt confident to use the platform which made the most difference.

The platform is also AMAZING, straight forward and easy to use. The customer support we have had has been incredible. Review collected by and hosted on G2.com.

I haven't figured out how to add our wholesale website (we have two) I also haven't made the time to look into it yet. Review collected by and hosted on G2.com.

Seamless integration with our ecommerce platform and shipping carriers. Very intuitive for various shipping scenarios that I encounter. Support team are always responsive. Review collected by and hosted on G2.com.

You can only set 1 default sender's address - meaning if your pick-up address is different for some reason, you need to manually change it. When printing labels of different sizes (for example, domestic and international labels), you need to manually send to different printers - not a huge deal but would be convenient if it could automatically send to print to pre-selected printers.

When printing the packing summary, would be nice to be able to order it by a particular feature like SKU or Size as it is currently random (our inventory is ordered by size so it does make picking a bit of a pain). Review collected by and hosted on G2.com.