JN

Jeffrey N.

Warehouse Shipping

Small-Business (50 or fewer emp.)

11/21/2019

"My StarShip Review"

5/5

What do you like best about StarShip?

The thing I like best about StarShip is the quick scan that allows me to scan any order without having to type in any type of information cutting down a lot of time for me when it comes to shipping out packages during are busy season. We are also able to easily save customers shipping account numbers into StarShip which is very helpful when it comes to pulling up their orders. Review collected by and hosted on G2.com.

What do you dislike about StarShip?

There was some issues with ShipShip and Eterm reading each other but it was easily fixed so I really cant say anything bad about it. There was a little bit of a learning curve but after that everything started to run very smooth. We spent a lot of time the first week calling customer service asking questions and they were very friendly and very helpful each time so it worked out great. Review collected by and hosted on G2.com.

Recommendations to others considering StarShip:

Give it time it may seem like a lot to learn but it really isn't. I can see that it was set up with the intentions on serving the customers the best way it can. Review collected by and hosted on G2.com.

What problems is StarShip solving and how is that benefiting you?

My efficiency and accuracy have when up. Are customers are getting their orders a lot faster due to the fact that I'm able to get things out quicker. Tracking packages and looking into the shipment history has been very easy and having the options to go back a few months and get any tracking number or any other information has been very helpful. Review collected by and hosted on G2.com.

ER

Verified User in Retail

Mid-Market (51-1000 emp.)

9/6/2019

"Robust tool for higher volume shipping"

4/5

What do you like best about StarShip?

I like the ability to integrate directly with our ERP (Sage 100). This makes order import into StarShip a breeze that really increases efficiency. I like having all of our shipping providers rates in one place with the ability to rate shop and validate addresses for the best delivery experience possible. Review collected by and hosted on G2.com.

What do you dislike about StarShip?

While there is integration with Amazon, I would like to see better use of the BuyShipping API offered through Amazon. This would be especially helpful for SFP shippers that are mandated to purchase shipping through Amazon. I also think that support is a bit lacking. It seems they attempt to help but do not really try to understand the issues you are trying to solve prior to offering solutions which can lead to a lot of wasted time. Review collected by and hosted on G2.com.

What problems is StarShip solving and how is that benefiting you?

We were trying to better streamline our shipping operations. Prior using different systems for UPS, USPS, LTL, etc... and StarShip allowed us to consolidate this into one platform with the ability to import orders directly without the need for additional add-ons. We were also able to solve the issue of shipment feedback into our ERP and eCommerce systems using StarShip. Review collected by and hosted on G2.com.

JL

Jason L.

Replenishment Analyst

Small-Business (50 or fewer emp.)

9/30/2019

"Starship w/Acctivate"

3/5

What do you like best about StarShip?

I do like how they were able to integrate their software with Acctivate to process the orders for shipping. Most of our customers pay for their own shipping so we don't utilize the software to find the cheapest rates. Review collected by and hosted on G2.com.

What do you dislike about StarShip?

It is slow, also if an error occurs you have to hit the ok/next button to continue. Review collected by and hosted on G2.com.

UC

Verified User in Construction

Mid-Market (51-1000 emp.)

10/5/2019

"Enhance shipping capabilities"

5/5

What do you like best about StarShip?

In a simple scan, it integrates everything from our order processing system with ease. Review collected by and hosted on G2.com.

What do you dislike about StarShip?

Not always user friendly and has a slight learning curve Review collected by and hosted on G2.com.

AC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

3/30/2019

"Fairly seamless for high output operation"

4/5

What do you like best about StarShip?

Easy to link shipping accounts and great for 3rd party shipping solutions. When customers each have their own shipping requirements and preferred carrier, it is nice to be able to use a single program while going through your orders. Review collected by and hosted on G2.com.

What do you dislike about StarShip?

Advanced setup can be tedious. Terminology used in the shipping screens can differ from terminology needed to setup advanced shipping rules, and search options. Review collected by and hosted on G2.com.

Recommendations to others considering StarShip:

Works best when used as a module in other warehousing or sales software Review collected by and hosted on G2.com.

What problems is StarShip solving and how is that benefiting you?

We have customers which have very specific and different needs, and starship is able to implement these advanced features, such as placing specific order information in label fields, and making sure freight charges or baked in handling fees are only passed to specific customers. Review collected by and hosted on G2.com.