Efficiency, communications are easy, memberships easy to manage, speed of making web updates is amazing. Review collected by and hosted on G2.com.

Can be difficult to work in the templates when formatting text for communication release or web updates. Also, there are some limitations with variable fields that can be difficult to get around if at all. Review collected by and hosted on G2.com.

being able to update things on the fly and doing it myself Review collected by and hosted on G2.com.

Not at all intuitivee...always spend way too much time trying to figure out how to accomplish something Review collected by and hosted on G2.com.

I use Star Chapter for multiple associations of different sizes. I consistently recommend Star Chapter to other association executive directors and administrators as the most comprehensive and affordable association management system available. Tech support and ongoing training are also outstanding. Review collected by and hosted on G2.com.

I would like to have added functionality such as scheduling email distributions for customized messages and by date and time. I have suggested these improvements to the system, but they have not been added yet. Review collected by and hosted on G2.com.

This new system now enables us to email groups of our members efficiently and track the open/bounce stats. Our members are getting more familiar with registering and renewing online so that system is increasingly efficient. Review collected by and hosted on G2.com.

The inability to filter lists easily by group/member type;

the inability to remove an order from the system (the system generates countless duplicate invoices which result in the inaccurate appearance of balances due);

The inability to search by name when registering a colleague - you must select the name from a dropdown of 800 names;

the member directory does NOT work for us - the Member COMPANY should be searchable, rather than the individual member. The best way for a consumer to search is by zip code but the results remove the company name, making the search results unusable.

the lack of an API. Due to above difficulties with the member directory, we will need to develop our own member directory and link it to SC somehow. An API would make this much more efficient. Review collected by and hosted on G2.com.

Easy user interface, configurable, great support and ticketing system, lots of available online guides and tutorials, affordable for our small association (industry user group), easy email content creator, badge printing great, lots of great initial templates to use or edit as desired for pages, forms and badges, easy to create new forms and add to website. Review collected by and hosted on G2.com.

Sales said yes to all of our detailed requirements, but we found after implementation there were some major gaps. While they agree to add them as enhancement requests, there's no way to know if they'll ever be done. There is no option to pay for a customization. In these areas, processes are still mostly manual. Needs better company/member management with a member admin who can maintain it's own members and register self and other members of that company. More ticket type options (print/email an actual ticket not just a confirmation), force profile updates at meeting registration, better file management system for internal file management. Review collected by and hosted on G2.com.

Nice looking templates and quick to add events. Review collected by and hosted on G2.com.

When you have a change to your events, you have a report that has a million collumns instead of having them combined into one collumn. Also, all my members have designations after their name and a special character always appears, which I have to remove one by one when printing badges. This is time consuming. I would also like an event app integrated into the system one day. Lastly, the email system is not very easy to use and is not template friendly like Constant Contact or Mail Chimp. Therefore, we still use Constant Contact to have great looking emails. Review collected by and hosted on G2.com.

It's an intuitive and user-friendly admin process and we can have multiple admins so it works well for a group or board whose officers change annually. Review collected by and hosted on G2.com.

Nothing. The smaller company size has meant better customer relations for us. Review collected by and hosted on G2.com.

Easy to use and very user-friendly. Customer Service is excellent. Review collected by and hosted on G2.com.

Thank you for asking! #1) Not able to list a member with two designations, have to account for them as two separate members. #2) Also, one other thing - would be nice if when scheduling out event emails for the future - you have the ability to choose specific days "from a calendar" instead of a number of days prior to the event. It's a bit ambiguous for not knowing if you are counting the event day as day 1 or day 0 "from" the event. Having a drop-down calendar option for choosing the date/days would be nice. Review collected by and hosted on G2.com.

I really like the ability to make all changes, to automatically send emails and to work with member data in one place. Review collected by and hosted on G2.com.

The limited ability to be creative with newsletters or announcements. Review collected by and hosted on G2.com.

This software cuts down on some of the daunting tasks of being a chapter leader all of the behind the scene. It allows the leaders to focus on growing the membership and providing professional quality education to their members. Review collected by and hosted on G2.com.

The email verification that members have to go thru when they are loaded into the database. the email is nondescript and members tend to ignore it. Review collected by and hosted on G2.com.