AN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

1/29/2019

"StarChapter used for our association chapter member management - update"

3.5/5

What do you like best about StarChapter?

Access to information in one location. Being able to manage member data and communication. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

Not intuitive. Difficult to navigate and know where to find data. StarChapter recently had a Russian-hacked data breach and we were informed by US Secret Service that our membership information was available on the dark web before we heard anything from StarChapter. To date: I have still not received any messages from StarChapter about the breach and what precautions are being put in place for this to not happen again. Review collected by and hosted on G2.com.

AE

Verified User in Education Management

Small-Business (50 or fewer emp.)

2/11/2019

"Great product, Great Staff! and most of all GREAT SUPPORT!"

5/5

What do you like best about StarChapter?

I like the fact that the person in charge of setting up our instance was aware of what our business goals and would communicate in-team to all changes that were being made. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

There were no dislikes, their software did what I needed too. Review collected by and hosted on G2.com.

AI

Verified User in Information Services

Small-Business (50 or fewer emp.)

1/22/2019

"Why I would recommend"

4/5

What do you like best about StarChapter?

I like how easy the website is to use. The tutorials on the website help with any question you have. When setting up our site, the staff was extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

Sometimes it is a little challenging to find the exact report you are looking for. Review collected by and hosted on G2.com.

JH

Joseph H.

Office Manager

Civil Engineering

Small-Business (50 or fewer emp.)

1/29/2019

"StarChapter"

3/5

What do you like best about StarChapter?

The front page and the user's experience is nice. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

The back end of the site is a little difficult to navigate sometimes. items in multiple places Review collected by and hosted on G2.com.

Recommendations to others considering StarChapter:

Looks pretty, but lacks some functionality for multi-day events Review collected by and hosted on G2.com.

What problems is StarChapter solving and how is that benefiting you?

We came from Wild Apricot, and had gotten used to the functionality of their system. We are not trying to get used to the new system. Review collected by and hosted on G2.com.

PF

Pearl F.

Executive Director

Civic & Social Organization

Small-Business (50 or fewer emp.)

5/15/2018

"Star Chapter can't be beat for your association's needs"

5/5

What do you like best about StarChapter?

Star Chapter offers the most comprehensive and affordable association management software system available today for organizations of all sizes. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

There are a few features Star Chapter has not implemented yet that would make it even better, such as the ability to draft customized email messages and set them up on a distribution schedule by specific dates and times. Collecting event RSVP's via email, with a "Yes" or "No" option is another feature that would be extremely helpful. Review collected by and hosted on G2.com.

Recommendations to others considering StarChapter:

If you are struggling and need to find one system that does it all for you, your board and your members at large - look no more! Star Chapter does it all at an affordable price, no contracts and the best customer service and tech support available. Review collected by and hosted on G2.com.

What problems is StarChapter solving and how is that benefiting you?

The biggest problem we were able to solve with Star Chapter was eliminating the need for separate systems to manage member data, events, payments and communications with, which were not compatible, expensive and required separate data entry in each system. Review collected by and hosted on G2.com.

UE

Verified User in Events Services

Small-Business (50 or fewer emp.)

1/22/2019

"Great platform"

4/5

What do you like best about StarChapter?

I love the new backend platform of Star Chapter. They've made it increasingly easy to manage events and communications. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

I wish the editing of the actual website was a bit more intuitive. Review collected by and hosted on G2.com.

RT

RaeAnn T.

Association Executive

Real Estate

Small-Business (50 or fewer emp.)

1/24/2019

"Star Chapter"

5/5

What do you like best about StarChapter?

Everything - meetings, website, e-mail communication, newsletters,etc! Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

Be great if the newsletters could be in a more appealing format - have columns, etc. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

1/22/2019

"StarChapter Review"

4.5/5

What do you like best about StarChapter?

Ease of keeping my website up to date. I like that I can change the content whenever I want Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

Tech support can take a little bit longer than I would like. Review collected by and hosted on G2.com.

DL

David L.

Support Center Manager

Information Technology and Services

Small-Business (50 or fewer emp.)

1/23/2019

"Easy to use solution"

4.5/5

What do you like best about StarChapter?

The ease of administration. Our old solution took too much time and effort to update and manage Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

As with all solutions, it could be cheaper Review collected by and hosted on G2.com.

LB

Logan B.

Small-Business (50 or fewer emp.)

3/27/2018

"Most User Friendly Association Website"

5/5

What do you like best about StarChapter?

I love the support! The support team is open to feedback, work hard to answer your questions and implement user improvements. Review collected by and hosted on G2.com.

What do you dislike about StarChapter?

The current WYSIWYG is small and a little challenging to work inside of, but that is a small minus. The new interface is updating this issue. Review collected by and hosted on G2.com.

Recommendations to others considering StarChapter:

This is a fully integrated platform you can...

- send emails to people that attended an event or a few events

- set up promo codes for events and limit the number of times it is used or who can use it

- set up groups to allow access to web pages, email directly or display on a content page

- sell items such as promotional merchandise, classified ads and sponsorships

- set up surveys for members or nonmembers to complete and get reporting data right out of the system

- set up free or paid meetings for 1 to 5000

- post event photos

- manage forms for speaker submissions or anything you need a special form for!

You can do everything you need to do in one place. No more emails over here, membership over there, meetings in a third system. You can have your membership processed right away so someone can sign up for an event that day and also automatically get a welcome email upon completion of the transaction. It is easy to use and all of our staff works on it. We have groups that have 100 members and groups that have 4000+ members and they can all use the system. We have 20 of our clients on the platform and recommend to all. Review collected by and hosted on G2.com.

What problems is StarChapter solving and how is that benefiting you?

It is our membership database, registration system, handles job postings, email manager, survey manager, photo gallery, blog, newsletter manager and general website for the organization.

Overall it has the ease of having everything in one place. That has made it much easier to do our job. Review collected by and hosted on G2.com.