StarChapter Reviews & Product Details


What is StarChapter?

Board volunteers of local association chapters save time and money with StarChapter! The software combines emails, event registration, membership, website design, and payment processing all in one place. A StarChapter Support Advisor will set up your service with you, coordinate the project for you, and train users even when the board transitions. Customers get access to 24/7 online technical support and unlimited industry and training resources.

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StarChapter Profile Details

StarChapter Profile Details

Related Links
Q&A
Languages Supported
English
Vendor
StarChapter
Company Website
Year Founded
2008
HQ Location
Owings Mills, MD
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
19
Twitter
@starchapter
Twitter Followers
899
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Companies Using StarChapter

Dallas Chapter APA
NAWBO
Apics PRSJ
Phoenix Nace
ASHRAE Houston
AAF Tucson
San Francisco SGMP
PMI CRB
Va.Transit Assoc
ARMA Detroit
SGV Consortium
AAF Cincinnati

StarChapter Reviews

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1-45 of 45 total StarChapter reviews
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Sr. Investigator / Compliance Analyst
Financial Services
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Excellent customer service and solutions for our chapter!"

What do you like best?

StarChapter has provided great solutions to organize our non-profit chapter. We hold monthly meetings and collect money for these lunch meetings. StarChapter organizes our chapter member and non-member lists, helps us communicate when and where our meetings will be held, and helps us collect money for the meetings. The best thing about StarChapter though is their customer service. When I wondered if we could create Continuing Professional Education certificates through the website, they answered me with a solution. Now I can send the certificates to everyone who attended a meeting with a few clicks. We are very pleased with how StarChapter has organized us!

What do you dislike?

I can't think of much that I dislike about StarChapter. When they did a redesign, I had to relearn where everything was at and it sometimes feels less intuitive to me. However, change is always hard.

Recommendations to others considering the product:

When you begin with StarChapter, know what you want. At the beginning when they set you up, the consultant works very fast and knows the system. Watch them work for you and learn!

What problems are you solving with the product? What benefits have you realized?

Having member lists at our fingertips and being able to send out mass emails with ease. StarChapter collects money for our meetings and provides us with a summary of who is attending and how much we have collected for our meeting.

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Executive Director
Civic & Social Organization
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Verified Current User
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"Star Chapter can't be beat for your association's needs"

What do you like best?

Star Chapter offers the most comprehensive and affordable association management software system available today for organizations of all sizes.

What do you dislike?

There are a few features Star Chapter has not implemented yet that would make it even better, such as the ability to draft customized email messages and set them up on a distribution schedule by specific dates and times. Collecting event RSVP's via email, with a "Yes" or "No" option is another feature that would be extremely helpful.

Recommendations to others considering the product:

If you are struggling and need to find one system that does it all for you, your board and your members at large - look no more! Star Chapter does it all at an affordable price, no contracts and the best customer service and tech support available.

What problems are you solving with the product? What benefits have you realized?

The biggest problem we were able to solve with Star Chapter was eliminating the need for separate systems to manage member data, events, payments and communications with, which were not compatible, expensive and required separate data entry in each system.

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Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Most User Friendly Association Website"

What do you like best?

I love the support! The support team is open to feedback, work hard to answer your questions and implement user improvements.

What do you dislike?

The current WYSIWYG is small and a little challenging to work inside of, but that is a small minus. The new interface is updating this issue.

Recommendations to others considering the product:

This is a fully integrated platform you can...

- send emails to people that attended an event or a few events

- set up promo codes for events and limit the number of times it is used or who can use it

- set up groups to allow access to web pages, email directly or display on a content page

- sell items such as promotional merchandise, classified ads and sponsorships

- set up surveys for members or nonmembers to complete and get reporting data right out of the system

- set up free or paid meetings for 1 to 5000

- post event photos

- manage forms for speaker submissions or anything you need a special form for!

You can do everything you need to do in one place. No more emails over here, membership over there, meetings in a third system. You can have your membership processed right away so someone can sign up for an event that day and also automatically get a welcome email upon completion of the transaction. It is easy to use and all of our staff works on it. We have groups that have 100 members and groups that have 4000+ members and they can all use the system. We have 20 of our clients on the platform and recommend to all.

What problems are you solving with the product? What benefits have you realized?

It is our membership database, registration system, handles job postings, email manager, survey manager, photo gallery, blog, newsletter manager and general website for the organization.

Overall it has the ease of having everything in one place. That has made it much easier to do our job.

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A
Small-Business
(2-10 employees)
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"StarChapter is a STAR!"

What do you like best?

The website does so much. It is so nice the website automatically puts a guest on the non-member database. This was very useful in generating new members. Last year, the chapter created a membership record with a 20% increase. I don't underestimate the meetings and benefits the chapter offers, however, having a professional website certainly helped.

What do you dislike?

The learning curve. Some updates need to be double and triple checked to make sure all the steps are complete. Also would love to be able to create badges that include both members and non-members alphabetically. I end up either downloading, sorting, then creating through Excel or creating all badges and then manually alphabetizing i.e. time consuming.

Recommendations to others considering the product:

YES! Highly recommend.

What problems are you solving with the product? What benefits have you realized?

Some the benefits I find especially useful are Instant receipts with one click, registration history, reusable templates and venues, member and non-member databases.

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Payroll Coordinator/Administrative Assistant
Insurance
Mid-Market
(51-200 employees)
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"Pros and Cons"

What do you like best?

Easy to see in a snapshot what our revenue collection is looking like.

What do you dislike?

It is not easy to navigate in the area of creating meetings/events.

Recommendations to others considering the product:

I do like the end product of StarChapter. It's even fairly easy to use from a user standpoint. It's the administrator functions relating to the initial set up of our meetings each year that are extremely difficult. That part of the system is not intuitive whatsoever; very difficult to navigate.

What problems are you solving with the product? What benefits have you realized?

I'm part of a group of volunteers who plan an annual payroll conference associated with the American Payroll Association. Our website is held within StarChapter. Our web address is mwpayrollconf.org. Our attendee database is housed within StarChapter. We are able to send blasts to all who are interested in attending our conference; we're able to track all payments, revenue and such as well as send invoices to those who have not yet paid.

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President/Immediate Past President/Web manager
Mid-Market
(51-200 employees)
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Verified Current User
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"Starchapter for multiple organizations "

What do you like best?

Star Chapter works well for our member meetings invites and our newsletters. It does a great job at sending to our members on schedule.

What do you dislike?

I use Starchapter for several organizations, and I find it to be a bit clunky on the back end. For example for me to update the gallery on the site, I have to go to two different places and multiple steps to get them uploaded.

What problems are you solving with the product? What benefits have you realized?

We need to be able to keep our members informed on a timely matter. The email system works well with keeping current and past members/guests all in one place.

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VP of Communication
Design
Mid-Market
(51-200 employees)
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Verified Current User
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"All in one place"

What do you like best?

I like that any of the chapter officers can access membership lists, emails, income, receipts should someone be ill or away on vacation.

What do you dislike?

I find many of the functions cumbersome - esp newsletters. There needs to be a specific training on how to make them look professional for those of us that are volunteers and this is not a job skill we have.

Recommendations to others considering the product:

Take advantage of all the training prior to starting to use the product

What problems are you solving with the product? What benefits have you realized?

We use it for a non-profit organization. It allows multiple people to work specific tasks from afar.

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A
Small-Business
(2-10 employees)
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"Pluses and Minuses with Star Chapter"

What do you like best?

This new system now enables us to email groups of our members efficiently and track the open/bounce stats. Our members are getting more familiar with registering and renewing online so that system is increasingly efficient.

What do you dislike?

The inability to filter lists easily by group/member type;

the inability to remove an order from the system (the system generates countless duplicate invoices which result in the inaccurate appearance of balances due);

The inability to search by name when registering a colleague - you must select the name from a dropdown of 800 names;

the member directory does NOT work for us - the Member COMPANY should be searchable, rather than the individual member. The best way for a consumer to search is by zip code but the results remove the company name, making the search results unusable.

the lack of an API. Due to above difficulties with the member directory, we will need to develop our own member directory and link it to SC somehow. An API would make this much more efficient.

Recommendations to others considering the product:

Evaluate whether the member directory and accounting features are what you need.

What problems are you solving with the product? What benefits have you realized?

Registration, renewal, membership retention seem to be improved with the new system.

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Small-Business
(2-10 employees)
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"Pretty easy to use, but doesn't quite meet our needs"

What do you like best?

Easy user interface, configurable, great support and ticketing system, lots of available online guides and tutorials, affordable for our small association (industry user group), easy email content creator, badge printing great, lots of great initial templates to use or edit as desired for pages, forms and badges, easy to create new forms and add to website.

What do you dislike?

Sales said yes to all of our detailed requirements, but we found after implementation there were some major gaps. While they agree to add them as enhancement requests, there's no way to know if they'll ever be done. There is no option to pay for a customization. In these areas, processes are still mostly manual. Needs better company/member management with a member admin who can maintain it's own members and register self and other members of that company. More ticket type options (print/email an actual ticket not just a confirmation), force profile updates at meeting registration, better file management system for internal file management.

Recommendations to others considering the product:

Do a proof of concept before fully committing. Consider a customizable product to fill gaps.

What problems are you solving with the product? What benefits have you realized?

Automation of our association activities around member/non-member contact info, new member join, annual renewals, meeting registration, payment activities, email marketing, website hosting.

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Small-Business
(2-10 employees)
Validated Reviewer
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"Easy to use, affordable and reliable."

What do you like best?

Nice looking templates and quick to add events.

What do you dislike?

When you have a change to your events, you have a report that has a million collumns instead of having them combined into one collumn. Also, all my members have designations after their name and a special character always appears, which I have to remove one by one when printing badges. This is time consuming. I would also like an event app integrated into the system one day. Lastly, the email system is not very easy to use and is not template friendly like Constant Contact or Mail Chimp. Therefore, we still use Constant Contact to have great looking emails.

Recommendations to others considering the product:

add event app

better looking email templates

What problems are you solving with the product? What benefits have you realized?

Seeing who attends what and when, or not. More members renew because if they are not in the system, they cant register as a member- saving us money double checking the reg list and getting members to renew on their own more frequently. Also, board members can access anytime anywhere- maybe one day they will do this too (for now it is just nice to know they can.)

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Small-Business
(2-10 employees)
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"Star Chapter Superfam"

What do you like best?

I use Star Chapter for multiple associations of different sizes. I consistently recommend Star Chapter to other association executive directors and administrators as the most comprehensive and affordable association management system available. Tech support and ongoing training are also outstanding.

What do you dislike?

I would like to have added functionality such as scheduling email distributions for customized messages and by date and time. I have suggested these improvements to the system, but they have not been added yet.

Recommendations to others considering the product:

If you are looking for a system that offers all the tools you need to effectively and affordably support your association's members and board of directors, look no further. Star Chapter has everything in one complete package and can help you transition in no time!

What problems are you solving with the product? What benefits have you realized?

.Star Chapter's system provides great combined solutions for association management of membership, events, and communications in one complete package for each of my groups.

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AP
Small-Business
(11-50 employees)
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"easy to use system and very user-friendly"

What do you like best?

Easy to use and very user-friendly. Customer Service is excellent.

What do you dislike?

Thank you for asking! #1) Not able to list a member with two designations, have to account for them as two separate members. #2) Also, one other thing - would be nice if when scheduling out event emails for the future - you have the ability to choose specific days "from a calendar" instead of a number of days prior to the event. It's a bit ambiguous for not knowing if you are counting the event day as day 1 or day 0 "from" the event. Having a drop-down calendar option for choosing the date/days would be nice.

Recommendations to others considering the product:

Ease of use and customer service is very helpful.

What problems are you solving with the product? What benefits have you realized?

Solving the issue of people NOT being included on event distribution emails. Easy to figure out who opens emails and who doesn't.

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AN
Small-Business
(2-10 employees)
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"Great affordable non-profit web software"

What do you like best?

I think the ease of use and that I can quickly teach a new volunteer how to make updates. This is an all in one product for non-profits from managing membership to coordinating events. It has multi functional platform that allows the user to everything in one place - newsletters, blogs, sponsor management, etc.

What do you dislike?

Setting up registration can be a bit challenging, it would be great if it had the ability to build sessions into a registration. As for the membership management piece, it makes things a bit tricky when folks let there memberships lapse and they are moved into the "former member" category none of their membership history is saved, such as their join date. The newsletters are a bit clunky for an online format, when sending through an email they are extremely long and most folks are not taking the time to scroll through them. The restriction of admins make things difficult for volunteer based organizations as you need to upgrade your plan to accommodate this even though your membership may not be at the level that is needed.

Recommendations to others considering the product:

If you are a small business or a non-profit organization looking for a web platform that can accommodate all your needs, then Star Chapter is defiantly for you. My client choose this option as it saved them money on paying for the additional services their old platform was not providing, mass email, newsletters, blogs, forums, etc. Make the move.

What problems are you solving with the product? What benefits have you realized?

Membership management, registration, news, etc. all in one place. This is truly a one-stop shop that is affordable. There are many web platforms out there, however too many of them charge a crazy amount of money or need constant updates to function properly, this is an affordable option based on your membership base and allows for small businesses to have a professional web platform without the price tag.

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Senior Resource Center Volunteer Manager
Non-Profit Organization Management
Small-Business
(11-50 employees)
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Verified Current User
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"AFP Chapter President recommends StarChapter"

What do you like best?

It's an intuitive and user-friendly admin process and we can have multiple admins so it works well for a group or board whose officers change annually.

What do you dislike?

Nothing. The smaller company size has meant better customer relations for us.

Recommendations to others considering the product:

Determine what you need and your budget. Research your options, host a StarChapter preview with your decision makers, talk to the StarChapter marketing rep and see if StarChapter fits your criteria.

What problems are you solving with the product? What benefits have you realized?

We've been able to streamline our process by having one vendor for website, event registration and online invoicing. We used to have three.

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Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Good program with a few challenges"

What do you like best?

I really like the ability to make all changes, to automatically send emails and to work with member data in one place.

What do you dislike?

The limited ability to be creative with newsletters or announcements.

Recommendations to others considering the product:

Really understand what you want done prior to set-up. Once set-up starts with the Star Chapter team it is pretty faced paced until launch time , and then you are basically on your own!

What problems are you solving with the product? What benefits have you realized?

Having all records in one place that can be accessed by other leaders and not just staff, is really helpful. I see smoother transitions when staffing and leaders change.

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Project Manager
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"StarChapter"

What do you like best?

I love the user interface and how easy it is for me to update content on the website. The administrator dashboard feature is very informative and very useful.

What do you dislike?

Nothing. StarChapter is a breath of fresh air compared to the last platform I worked with.

Recommendations to others considering the product:

Watch the training videos they provide.

What problems are you solving with the product? What benefits have you realized?

We use StarChapter for our chapter's website and have seen improvements in sending out email and providing fresh content on the website.

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Director Of Member and Chapter Services
Non-Profit Organization Management
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Verified Current User
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"Star Chapter has made my Job so much easier!"

What do you like best?

This software cuts down on some of the daunting tasks of being a chapter leader all of the behind the scene. It allows the leaders to focus on growing the membership and providing professional quality education to their members.

What do you dislike?

The email verification that members have to go thru when they are loaded into the database. the email is nondescript and members tend to ignore it.

What problems are you solving with the product? What benefits have you realized?

StarChapter has worked with our IT department to get a daily upload of new members, this cuts out the step of the administrator having to upload the list.

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Mid-Market
(51-200 employees)
Validated Reviewer
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"Good value - always room for improvement"

What do you like best?

I like that there is a modern clean cut look to the sites. Most of it is intuitive and easy to use.

What do you dislike?

There seems to be an all or one approach to access for admins. This is difficult to manage considering the various “hats” many volunteers wear. Also making groups appears to be a little cumbersome especially if you are adding people to groups who aren’t already part of your organization. Makes it difficult to market your organization.

Recommendations to others considering the product:

I think they are more modern than many other affiliate management systems and are on the right track.

What problems are you solving with the product? What benefits have you realized?

Streamlined emails to Members. Easy to find calendar events on our webpage. More content control on adding pictures. Streamlined registrations.

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Secretary
Hospital & Health Care
Enterprise
(1001-5000 employees)
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"Excellent customer service"

What do you like best?

We are beyond pleased with the customer service we receive from Star Chapter. They always respond quickly to our questions and needs.

What do you dislike?

We do have some issues when we update our member roster that bios have been erased in the past and replaced with the member type description. We are working to correct this.

We would also like to see greater capabilities with the Event Management piece. We are an organization that has to send out certificates after our events and would like to be able to use Star Chapter to do that.

What problems are you solving with the product? What benefits have you realized?

Improved membership management. Our website has a much cleaner look and is less cumbersome to manage on the back end.

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Vice President/Escrow Officer/Manager
Real Estate
Small-Business
(11-50 employees)
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"Star Chapter helped us get organized with our membership and allow us to focus on their needs."

What do you like best?

I love the membership management and the simplicity of setting up meetings and the ability for people to register and pay for our events. This was a game changer!

What do you dislike?

I wish changing website content was more user friendly.

What problems are you solving with the product? What benefits have you realized?

We now have a way to better track our membership and follow up with them when their membership is expiring and also give them the ability to auto renew.

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Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Star Chapter has helped us grow our organization"

What do you like best?

I like that star chapter helps us to be able to offer a lot of options for our patrons

What do you dislike?

like every computer program it has minor flaws

Recommendations to others considering the product:

I am glad that we switched to Star chapter it was a great choice to help improve and grow our organization

What problems are you solving with the product? What benefits have you realized?

The registration process is very efficient and with star chapter it has helped significantly

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Small-Business
(2-10 employees)
Validated Reviewer
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"Registration Process"

What do you like best?

I like the look of the website. Very clean. I like everything about the website EXCEPT THE REGISTRATION PROCESS.

What do you dislike?

I strongly dislike the registration process. 1) the emails that we receive when someone registers if very unclear. You only have the one person's name, no company name, no additional guests that are registered, no payment information. 2) you don't receive email when someone registers that is prepaid. This causes you to miss registrations. 3) I don't see where I can print the registration list from the site. This entire process is terrible.

What problems are you solving with the product? What benefits have you realized?

great directory for members and vendors

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Small-Business
(11-50 employees)
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"Great product, Great Staff! and most of all GREAT SUPPORT!"

What do you like best?

I like the fact that the person in charge of setting up our instance was aware of what our business goals and would communicate in-team to all changes that were being made.

What do you dislike?

There were no dislikes, their software did what I needed too.

Recommendations to others considering the product:

Know what you are looking for and don't be afraid to ask questions.

What problems are you solving with the product? What benefits have you realized?

We needed an online portal and a database management system that was simple yet robust. We got what we asked for.

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Small-Business
(2-10 employees)
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"Why I would recommend"

What do you like best?

I like how easy the website is to use. The tutorials on the website help with any question you have. When setting up our site, the staff was extremely helpful.

What do you dislike?

Sometimes it is a little challenging to find the exact report you are looking for.

What problems are you solving with the product? What benefits have you realized?

It allows us to track attendees to the meetings. It allows us to maintain a history of meeting invitations. We also have the ability to send mass emails to our lists.

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Controller
Retail
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"My experience with StarChapter"

What do you like best?

StarChapter made converting the website for the Wichita Chapter of AFWA easy.

What do you dislike?

I have not come up against anything that I truly dislike. Mostly training issues.

What problems are you solving with the product? What benefits have you realized?

The chapter is better able to reach its members on a regular basis.

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Office Manager
Civil Engineering
Small-Business
(2-10 employees)
Validated Reviewer
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"StarChapter"

What do you like best?

The front page and the user's experience is nice.

What do you dislike?

The back end of the site is a little difficult to navigate sometimes. items in multiple places

Recommendations to others considering the product:

Looks pretty, but lacks some functionality for multi-day events

What problems are you solving with the product? What benefits have you realized?

We came from Wild Apricot, and had gotten used to the functionality of their system. We are not trying to get used to the new system.

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Small-Business
(2-10 employees)
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"Tremendous Support"

What do you like best?

The support from StarChapter -- User Guides and videos and phone help.

What do you dislike?

some trouble with hard-coded form titles

Recommendations to others considering the product:

Be sure to allow significant time for training if you have never worked with a back-end of website before. The support is fantastic, but you need to put in the time too.

What problems are you solving with the product? What benefits have you realized?

Combining all our membership, payments, communications, and meetings into one location instead of using separately Excel, EventBrite, Constant Contact, member web platform, and PayPal.

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Mid-Market
(501-1000 employees)
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"Great software and usability"

What do you like best?

We love the accessibility of the website and how easily and quickly things can be updated and changed. The responsive and adaptive modules that update automatically are great. The meetings are great and provide great reporting

What do you dislike?

I wish the meetings functions would offer more in terms of copying tickets, providing more convenient options for setting up and monitoring breakouts and specific selections within an event.

What problems are you solving with the product? What benefits have you realized?

integrated payment platform. Easy website design and management

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Small-Business
(2-10 employees)
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"StarChapter Admin User"

What do you like best?

CRSMCA likes the simplicity of the to formatting the website content as well as the ease of formatting the registration forms for events.

What do you dislike?

CRSMCA dislikes the lack of reporting options and the limitation and lack of ease to navigate int eh reporting options.

What problems are you solving with the product? What benefits have you realized?

CRSMCA is able now able to provide a website and online registration with one application tool. The biggest benefit at this time is capturing real-time payments for registrations.

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Business Development Go-to-Market Leader
Accounting
Enterprise
(10,001+ employees)
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"StarChapter handles all association communications wonderfully"

What do you like best?

All my communications for the chapter (web, email, surveys, etc) is in one place.

What do you dislike?

Only that I don't know everything it can do yet!

What problems are you solving with the product? What benefits have you realized?

Chapter administration and communication for a non-profit professional association.

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A
Small-Business
(2-10 employees)
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"Good but has some basic flaws"

What do you like best?

I like that it is specific to managing associations. Relatively easy to update content. Need follow up training for ADmin users after getting some experience with the site

What do you dislike?

Awful website design. Very dated.

Awful email deliverability. Majority end up in spam filters.

Recommendations to others considering the product:

Dated design and poor email deliverability. THe admin portal is extensive but the lay out makes it hard to use.

What problems are you solving with the product? What benefits have you realized?

Collecting dues is easier. Better reporting and tracking

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Mid-Market
(201-500 employees)
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"StarChapter used for our association chapter member management - update"

What do you like best?

Access to information in one location. Being able to manage member data and communication.

What do you dislike?

Not intuitive. Difficult to navigate and know where to find data. StarChapter recently had a Russian-hacked data breach and we were informed by US Secret Service that our membership information was available on the dark web before we heard anything from StarChapter. To date: I have still not received any messages from StarChapter about the breach and what precautions are being put in place for this to not happen again.

What problems are you solving with the product? What benefits have you realized?

Managing member data and communications.

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UH
Small-Business
(2-10 employees)
Validated Reviewer
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"Great platform"

What do you like best?

I love the new backend platform of Star Chapter. They've made it increasingly easy to manage events and communications.

What do you dislike?

I wish the editing of the actual website was a bit more intuitive.

What problems are you solving with the product? What benefits have you realized?

Star Chapter allowed us to integrate our website management and communication platform, which has been incredibly useful over the past few years.

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Small-Business
(11-50 employees)
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"CMSA NC1"

What do you like best?

How meetings are set up in the system. Member information is automatically uploaded to our chapter's database.

What do you dislike?

Emails/Notifications are not consistently being sent out to participants. Participants have issues with registering for meetings. If an individual is no longer a member of CMSA, their email address/information falls off from the chapter's contact list (instead of individuals moving from member to non-member status)

What problems are you solving with the product? What benefits have you realized?

None. None at this time