--- title: Star Telecom CX Reviews meta\_title: 'Star Telecom CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Star Telecom CX works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 3 scale: '5' date\_modified: '2025-03-10' parent\_category: name: Business Services url: https://www.g2.com/categories/business-services --- # Star Telecom CX Reviews & Provider Details We create CX champions by consulting with contact centers and offering tailored solutions to optimize for CX (Customer Experiences) and EX (Employee Experiences). Whether you are moving your contact center to the cloud, replacing cloud platforms, changing cloud providers, upgrading your telecom, or looking to leverage AI (Artificial Intelligence), we are your go-to partner that offers all CX solutions which are served alongside the best support in the industry. On top of your Genesys Cloud CX solution, ensure crystal clear voice calls every time while minimizing your total cost of ownership with our SIP trunking services for North American contact centers. Star Telecom’s toll-free, local inbound and long-distance prices can save you money on your monthly bills - in some cases 35-65%. Plus, with our network’s higher reliability and more effective troubleshooting services, you’ll avoid the operations costs associated with outages and quality issues. Star Telecom’s network has an industry-leading track record of 100% uptime. Our service design includes numerous features to ensure resiliency, such as 6X carrier redundancy, geo-redundancy, DRP routing and multi-carrier local number services. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll-Free, STIR/SHAKEN, SMS). Core to our service is collaboration and transparent troubleshooting with each client and 3rd party vendors which is “above and beyond” typical carrier support. Caring for our clients is at the heart of everything we do. Our 100% CSAT Score, 98% Client Retention Rate and 92 Net Promoter Score stem from our top-tier service and expertise. We offer our solutions holistically or standalone depending on the contact center's needs. If you're looking for a migration, cloud planning, AI guidance, or to improve the resiliency of your telecom, get in touch. * * * Seller [Star Telecom](https://www.g2.com/sellers/star-telecom) Discussions [Star Telecom CX Community](https://www.g2.com/products/star-telecom-cx/discuss) Languages Supported English, French, Spanish Services Offered Cloud Contact Center, SIP Trunking / Telecom, AI for CX, PCI Compliance , e911 Compliance Locations Serviced Canada, United States Overview by Wisam Abou-Diab Show More ## Top-Rated Alternatives [ ![Martal Group](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martal Group") Martal Group 4.6/5(135) ](https://www.g2.com/products/martal-group/reviews) [ ![Accenture](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Accenture") Accenture 4.2/5(107) ](https://www.g2.com/products/accenture/reviews) [ ![Amplix](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amplix") Amplix 4.6/5(89) ](https://www.g2.com/products/amplix/reviews) [ View All Alternatives ](https://www.g2.com/products/star-telecom-cx/competitors/alternatives) ![Verified User in Translation and Localization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Translation and Localization") PT Verified User in Translation and Localization Mid-Market (51-1000 emp.) 6/14/2024 "Dependable Service Run by Wonderful People" 4.5/5 What do you like best about Star Telecom CX? The way they are able to scale with our needs. Review collected by and hosted on G2.com. What do you dislike about Star Telecom CX? I have not found anything to dislike of Star Telecom CX. Review collected by and hosted on G2.com. Recommendations to others considering Star Telecom CX: Star Telecom CX has been excellent in finding solutions specific to our organizations needs. Review collected by and hosted on G2.com. What problems is Star Telecom CX solving and how is that benefiting you? Working with Star Telecom CX has been really great. We are a small business and they have been very helpful in making sure we are getting the service we needs at a fair price. I highly recomend them. The people I have dealt with from their organization have been really friendly, competent and accessible. Review collected by and hosted on G2.com. Show More 2/5/2025 Validated ReviewerSource: Organic ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") PU Verified User in Utilities Small-Business (50 or fewer emp.) 1/23/2025 "Excellent Support" 5/5 What do you like best about Star Telecom CX? The best part has been their ability to support us after Genesys deployment instead of just during implementation. Review collected by and hosted on G2.com. What do you dislike about Star Telecom CX? There has been quite a bit of turn over in the account manager position for us. Review collected by and hosted on G2.com. Recommendations to others considering Star Telecom CX: Have confidence working with them for your deployments and support. They helped streamline the process and simplified a large scale project for us. Review collected by and hosted on G2.com. What problems is Star Telecom CX solving and how is that benefiting you? They have resolved many issues for us while deploying our new Genesys phone system. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JP Jen P. Director, Programs and Club Operations Non-Profit Organization Management Enterprise (\> 1000 emp.) 5/29/2024 "Star Telecom - Asbolute STARS!" 5/5 What do you like best about Star Telecom CX? The Star Telecom team we worked with were absolute rockstars. They were so responsive, knowledgeable, and willing to go above and beyond. Review collected by and hosted on G2.com. What do you dislike about Star Telecom CX? I honestly can't think of anything. We had excellent support from everyone we worked with, from the implementation and project crew to the training folks to leadership and more. Review collected by and hosted on G2.com. What problems is Star Telecom CX solving and how is that benefiting you? Star Telecom helped us implement the Genesys Cloud Outbound Dialer and continue to support us through configurations and enhancements and support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ### There are not enough reviews of Star Telecom CX for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Martal Group Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_96eb17aa1552e1642e0eeb76b73f41dd/martal-group.jpeg "Martal Group Logo") Martal Group 4.6 (135) Martal is your on demand sales partner in North America, servicing B2B tech companies in US and Canada, generating them qualified leads, providing support staff and services right through to signed contracts. 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