# Star Telecom CX Reviews **Vendor:** Star Telecom **Category:** [Contact Center Consulting Providers](https://www.g2.com/categories/contact-center-consulting) **Average Rating:** 4.8/5.0 **Total Reviews:** 3 ## About Star Telecom CX We create CX champions by consulting with contact centers and offering tailored solutions to optimize for CX (Customer Experiences) and EX (Employee Experiences). Whether you are moving your contact center to the cloud, replacing cloud platforms, changing cloud providers, upgrading your telecom, or looking to leverage AI (Artificial Intelligence), we are your go-to partner that offers all CX solutions which are served alongside the best support in the industry. On top of your Genesys Cloud CX solution, ensure crystal clear voice calls every time while minimizing your total cost of ownership with our SIP trunking services for North American contact centers. Star Telecom’s toll-free, local inbound and long-distance prices can save you money on your monthly bills - in some cases 35-65%. Plus, with our network’s higher reliability and more effective troubleshooting services, you’ll avoid the operations costs associated with outages and quality issues. Star Telecom’s network has an industry-leading track record of 100% uptime. Our service design includes numerous features to ensure resiliency, such as 6X carrier redundancy, geo-redundancy, DRP routing and multi-carrier local number services. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll-Free, STIR/SHAKEN, SMS). Core to our service is collaboration and transparent troubleshooting with each client and 3rd party vendors which is “above and beyond” typical carrier support. Caring for our clients is at the heart of everything we do. Our 100% CSAT Score, 98% Client Retention Rate and 92 Net Promoter Score stem from our top-tier service and expertise. We offer our solutions holistically or standalone depending on the contact center's needs. If you're looking for a migration, cloud planning, AI guidance, or to improve the resiliency of your telecom, get in touch. ## Star Telecom CX Reviews ### 1. Dependable Service Run by Wonderful People **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Star Telecom CX?** The way they are able to scale with our needs. **What do you dislike about Star Telecom CX?** I have not found anything to dislike of Star Telecom CX. **Recommendations to others considering Star Telecom CX:** Star Telecom CX has been excellent in finding solutions specific to our organizations needs. **What problems is Star Telecom CX solving and how is that benefiting you?** Working with Star Telecom CX has been really great. We are a small business and they have been very helpful in making sure we are getting the service we needs at a fair price. I highly recomend them. The people I have dealt with from their organization have been really friendly, competent and accessible. ### 2. Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Star Telecom CX?** The best part has been their ability to support us after Genesys deployment instead of just during implementation. **What do you dislike about Star Telecom CX?** There has been quite a bit of turn over in the account manager position for us. **Recommendations to others considering Star Telecom CX:** Have confidence working with them for your deployments and support. They helped streamline the process and simplified a large scale project for us. **What problems is Star Telecom CX solving and how is that benefiting you?** They have resolved many issues for us while deploying our new Genesys phone system. ### 3. Star Telecom - Asbolute STARS! **Rating:** 5.0/5.0 stars **Reviewed by:** Jen P. | Director, Programs and Club Operations, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Star Telecom CX?** The Star Telecom team we worked with were absolute rockstars. They were so responsive, knowledgeable, and willing to go above and beyond. **What do you dislike about Star Telecom CX?** I honestly can't think of anything. We had excellent support from everyone we worked with, from the implementation and project crew to the training folks to leadership and more. **What problems is Star Telecom CX solving and how is that benefiting you?** Star Telecom helped us implement the Genesys Cloud Outbound Dialer and continue to support us through configurations and enhancements and support. - [View Star Telecom CX pricing details and edition comparison](https://www.g2.com/products/star-telecom-cx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+03%3A25%3A53+-0500&secure%5Bsession_id%5D=24e9aecc-b7cf-4ac6-82b8-8acbf7eb53a3&secure%5Btoken%5D=8dc95e73ddecb2d6f031185637b1464a050e3bb05d06a93ac45bfd8987dac3ab&format=llm_user) ## Star Telecom CX Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Star Telecom CX Alternatives - [Martal Group](https://www.g2.com/products/martal-group/reviews) - 4.6/5.0 (134 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) - 4.2/5.0 (107 reviews) - [Amplix](https://www.g2.com/products/amplix/reviews) - 4.6/5.0 (90 reviews)