The Stampli user interface, configurability, and available options and integrations make it a really great AP product. The workflows are intuitive, and the features we needed are readily available without significant customization. The payments module is slick and convenient. The number of available features and customizations is adequate without being too overwhelming. Customer support is decent, although it can take longer than we'd like to respond or at least to provide an actual answer to the question at issue. The trainer we had (Samantha) was very friendly and nice, and we think she did a good job picking the best options for how to set us up on their platform - we are multi-entity and cross multiple industries, too. The QuickBooks Desktop integration works well, but it does freeze up fairly often and needs to be manually restarted. This is not difficult to do, just something to note. My favorite feature is the way hyperlinks back to the original paperwork and the audit trail are added to the memo in QuickBooks Desktop, making it possible to quickly and efficiently find the original paperwork and all the notes about it. This feature has proven to be worth so much more than expected! Thank you, Stampli! Review collected by and hosted on G2.com.
The WEX credit card that they partner with is really bad. We have found WEX to flag WAY too many transactions as fraud, even after being explicitly told that they are authorized charges. We are also not a fan of WEX's 2-week statement period which cannot be customized or changed. Finally, I do not like that WEX issues separate statements and makes separate payments for virtual cards and physical cards - a seemingly needless distinction that makes statement reconciliation more challenging than it should be. We are still using this card program because it is the only card program that is integrated with the Stampli platform. But we would gladly switch if another corporate card program was added.
Also, the mobile app for submitting expense receipts is flaky, especially in poor phone service areas. It often hangs up on receipt upload and it is hard to get it do anything else when it does. Review collected by and hosted on G2.com.
