Stack Overflow Internal Reviews & Product Details

It is the first place to go to for answers to 'how do I' or 'how does this work' kind of questions which, as a development team, we ask a lot. As questions arise we strive to record them, so that Stack Overflow for Teams can answer the question next time it comes around. It's nicely easy to signup new users. Review collected by and hosted on G2.com.

Some knowledge doesn't have the question-answer form, instead it might be a document or image of some sort and it usually requires a link to some external content.

It's not always easy to encourage others to record and share their knowledge Review collected by and hosted on G2.com.

StackOverflow for Teams has proven to be an invaluable tool for sharing information and supporting colleagues. Its seamless implementation of triggers and event-based actions enhances our workflow. After using it for over a year, it has become my go-to resource for accessing business information without the hassle of multiple logins making it super easy to use. Review collected by and hosted on G2.com.

I have no dislikes about StackOverflow for Teams. Review collected by and hosted on G2.com.

- We can find in Stack Overflow not only an FAQ written by one team (who might not necessarily know all the questions from the field), but actual question written by anyone corresponding to an actual need encountered on the field.

Each time there's a question and an answer logged there, it has high chances to help again any other person who would encounter it.

- There are several mechanisms to easily identifiy relevant content, such as the search bar (of course) and the tags to see all questions related to a topic.

- Additionnally, it's easy to refer to a question and its answer by just sending a hyperlink to a colleague who needs it. Review collected by and hosted on G2.com.

It needs a fair amount of enablement and moderation to make sure to keep our knowledge base clean and maintenable over time. Indeed, writing questions / asking for help is actually a skill, and it's necessary to help the users improve that skill so Stack Overflow's optimisation can be well optimized. Review collected by and hosted on G2.com.

The main benefits I see are:

- familiarity with StackOverflow - everybody knows what it is and how to use it,

- knowledge is not lost in Slack - and the Slack-SOfT integration also helps. Also, the same things are not repeatedly rediscovered, as they're documented,

- compared to static pages of documentation (e.g. Confluence) - the nuggets of knowledge are much more piece-meal, and it's easier to keep them up-to-date (through swarming and reminders about the Content Health review),

- Articles serve the purpose of longer pieces of documentation quite well.

Also, the initial implementation was pretty painless - as always, the biggest challenge was to make the organizational change happen, so the content starts to appear there, and engineers ask questions and search for answers in SOfT first. Review collected by and hosted on G2.com.

The main problem I see is that we didn't really find a way to make SOfT work well for how-to guides, or more structured knowledge - you can have articles, collections, communities and tags, but it all is not really the same.

The biggest problem is finding something you don't know about that even exists. When you have a starting point for the whole documentation, you learn the concepts you need to be aware of. With the question/answer approach, it's not really possible because you don't know that you need to even ask about something or search for a specific question. Review collected by and hosted on G2.com.

What I like best about Stack Overflow for Teams is how effortlessly it helps me find the information I'm looking for. The search functionality, combined with the robust tagging and categorization options, makes locating relevant answers and documentation a breeze. This feature alone has saved me so much time and increased my productivity significantly.

Additionally, the platform encourages a collaborative environment where asking questions and sharing answers is straightforward and engaging, making knowledge sharing within our team seamless and efficient. Review collected by and hosted on G2.com.

One thing I dislike about Stack Overflow for Teams is that using AI features requires an additional payment. It would be great if AI capabilities were included within our current package. Having AI support as part of the standard offering would make the platform even more valuable and accessible for everyone on the team. Review collected by and hosted on G2.com.

I usually find that the answers for the questions are correct, as they are answered by competent people Review collected by and hosted on G2.com.

I dislike the search, it is really hard to find similar question. You'll need to be exact with the wording for it to find similar questions. Review collected by and hosted on G2.com.

It provides a centralized space for sharing knowledge, reducing repeated questions and improving team efficiency. Review collected by and hosted on G2.com.

The search functionality could be more intuitive, and sometimes older answers remain visible despite being outdated. Review collected by and hosted on G2.com.

I like how it's a centralized location where everyone can share the knowledge they have collected over the years to help co-workers resolve issues that they are encountering. Review collected by and hosted on G2.com.

The overall layout and navigation could be more streamlined and even have issues classified and grouped together. Review collected by and hosted on G2.com.

Proper suggestions and upvotes.

Verified answers are always the best Review collected by and hosted on G2.com.

Sometimes too many answers distracts us. It is more meaningful if unrelated answers are removed based on downvotes or some logic. Review collected by and hosted on G2.com.

Great for collaboration, internal knowledge base Review collected by and hosted on G2.com.

Sometimes questions can remain unanswered and "dead". We don't have good governance over this internally but I'm not sure if this is also something SO Teams could help us solve. Review collected by and hosted on G2.com.