Stack Overflow Internal Reviews & Product Details

1. We can have a single source of truth for questions

2. The Slack integration for easily seeing activity

3. The onboarding partners were super helpful

4. The tag management system is great - I can subscribe to the tags I am interested in

5. Voting is sweet - allows us to look at valid answers Review collected by and hosted on G2.com.

1. There is no ingestion process - so all content needs to be added from scratch. With all the LLM these days, there should be a place to take the Slack content from our relevant Slack channels and at least have semi structured Q&A that we can start from in StackOverflow.

2. The SME concept is good, but it was not a great fit for us

3. Too much gamification for a work platform IMHO with the bronze, silver, gold medals, etc. Review collected by and hosted on G2.com.

I think it shines in its ability to centralize knowledge within an organization. The platform allows easy access to a vast repository of information, ensuring that team members can find answers to their questions quickly without having to search through various channels. The familiar interface, similar to the public Stack Overflow, makes onboarding seamless for developers. I particularly appreciate the tagging and search functionalities, which streamline finding relevant information and ensure that knowledge is well-organized and accessible to everyone. The ability to collaborate and share insights in real time within a private, secure environment also fosters a culture of continuous learning and improvement. Review collected by and hosted on G2.com.

Its pricing model can be a bit steep for smaller teams or startups. The cost may not be justifiable for organizations that are not fully utilizing all its capabilities. Additionally, the platform's reliance on user-generated content means that its value depends heavily on team members' participation. If engagement is low, the knowledge base can quickly become stagnant, leading to outdated or incomplete information. Having more tools to encourage and track team participation would be beneficial, ensuring that the knowledge base remains dynamic and up-to-date. Review collected by and hosted on G2.com.

The way you can just write a question and someone an answer but the entire team can check this question and response any time. Also someone else queue contribute at anytime Review collected by and hosted on G2.com.

Hard to filter some topics, some tags and categories don't filter some topics Review collected by and hosted on G2.com.

It's very easy to ask a question to your colleagues or share your own knowlege Q&A. It has centralized our documentation so that I can take any question I have to our Stack Overflow and either find the answer, or know that it hasn't been documented. The markdown support allows for easy and pleasing formatting of questions and answers. Review collected by and hosted on G2.com.

It can be hard to find the article you're looking for by search, which lowers your overall confidence in the system. It seems like you need to have at least a few words from the title in your search for it to match, and similar terms yield no results. Tags don't really seem to effect the search much and if you update the title to include a new term, the search won't update to reflect that term until a while later, more than a few mintues. Review collected by and hosted on G2.com.

Stack Overflow for teams serves as a great repository of knowledge for our teams. As well as asking questions for others to answer, we often write and answer questions ourselves in order to preserve a process or piece of information for future use by ourselves or others within the team. Review collected by and hosted on G2.com.

No major downsides for us, everything we need is catered for. Review collected by and hosted on G2.com.

All the capabilities that make Stack Overflow great are available, is easy to use, the upvote or downvote features, the contributing badges, the tagging system ... but the teams version enables to curate the content and limit the responses to only relevant and really useful answers. Review collected by and hosted on G2.com.

Teams need information organized in specific ways (hierarchies and other) and also the ability to control the access to certain info relevant to some groups only. Nevertheless, this is not a major issue compared with all the benefits of using it. Review collected by and hosted on G2.com.

The fact I can use this exactly how I would use stack overflow is perfect for our organisation, it's easy to search through and find exactly what I need relevant to our organisation. Review collected by and hosted on G2.com.

Remembering to move the questions over to stack overflow and the login process can be a bit long winded Review collected by and hosted on G2.com.

Easy to user and refer back to issues that are raised internally Review collected by and hosted on G2.com.

not very easy to find the relevant content unless they've been tagged appropriately Review collected by and hosted on G2.com.

The Q&A format is the best in class to create a searchable knowledge base for the entire team. From development to support and operations, all will benefit from the format and all, in a very n atural way, will construct a knowledge base that, on the long run, will save you tons of time. Review collected by and hosted on G2.com.

There's no downsides of using the product that I'm aware of. Review collected by and hosted on G2.com.

It's a clear and easy-to-use option that allows teams to collaborate by storing and updating knowledge in a centralized location. I use SOfT fairly regularly, and it works great. I like that it has a familiar interface (similar to public Stack Exchange sites), while still being great for collaboration with a team. Storing information in Stack Overflow for Teams (instead of scattered in multiple locations) has been a major benefit of it. Review collected by and hosted on G2.com.

A few features aren't easy for individuals to use, and it would be nice if administrators could give users access to them, rather than the user having to earn the privilege or the admin having to do it (some voting, assigning Subject Matter Experts). Review collected by and hosted on G2.com.