What do you like best about Stable?
I've tried several of Stable's competitors (Earthclass Mail/LegalZoom, iPostal 1, Anytime Mailbox, Clevver), and the combination of features & price makes Stable the best choice for me.
I own several small businesses (as well as manage things for several elderly family members). So, we have many recipients between my husband, my business partner, the businesses, and multiple family members for whom we receive mail. Many other services charge extra recipients, even if they only receive a few pieces of mail a year; I found Stable's pricing model to be more cost-effective for this scenario. They were also the easiest to implement of all the services I've used.
I've had occasion to contact support several times, and they've always responded promptly and been quite helpful. They also seem very receptive to receiving enhancement requests.
The scans have been very accurate so far.
They have quite a few address locations available, and in the few months I've been with them, they've added several more.
Overall, while some things could be improved (and to be fair, I'm incredibly particular), I'd recommend Stable. Review collected by and hosted on G2.com.
What do you dislike about Stable?
My primary dissatisfaction with Stable is its user interface. While it's very clean and modern looking, it seems less friendly to me than the Earthclass Mail/Legal Zoom UI. Mail is shown as "tiles" in the inbox versus more of an email inbox sort of view. At the very least, there should be a way to toggle to this sort of view. Also, there's no way to multi-select items and then choose the action you'd like to take with them (e.g., forward, shred, download, etc.), which is the most intuitive flow based on applications most people use daily. You can accomplish the same thing in their interface, but you first have to select the action and then select the items. It's contrary to how most other sites and apps work (especially email). Also, some things take extra clicks, e.g., when you're viewing a piece of mail, you can't click an arrow to move to the next unread message or the following message in the inbox. Rather, you need to click back and be sure to remember the location of what you just viewed among the tiles, as you'll need to select the next item manually.
Another item I was surprised about, as I don't recall it being mentioned in onboarding (although I may have missed it), is that while they have many address locations, the mail is all forwarded to their San Francisco offices before it's scanned. Since my address is in Boston, there may be additional delays before seeing the mail. For comparison, Earthclass/LegalZoom operates all its facilities, and scanning is done locally. Hopefully, as Stable grows, they'll add more geographically diverse scanning facilities to expedite things.
While I may sound very critical, none of these items are dealbreakers, and Stable is the right choice for my use case. I encourage anyone looking for a similar service to check them out. Yes, I find the interface somewhat frustrating, but we do not receive a large enough volume of email for where it takes an appreciable amount of time. Review collected by and hosted on G2.com.
