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UC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

3/18/2019

"Be cautious before you order"

0/5

What do you like best about SSD Nodes?

The price is attractive, performance seems okay. Review collected by and hosted on G2.com.

What do you dislike about SSD Nodes?

Customer service and refund policy are the worst in the business. Review collected by and hosted on G2.com.

What problems is SSD Nodes solving and how is that benefiting you?

Stay away from this service. It is not user-friendly, especially if you are a newbie. On the third day of the trial, I received a complaint saying I abused the VM, which might have been compromised. I am a newbie, and the only thing I installed was the ISPConfig panel (because I am not capable of figuring out what is going on, and they don't have any backup or snapshot function). I have to reinstall and configure everything again.

Moreover, my concern is if I do some production deployment on their VM, I could be in trouble due to their lack of backup functionality and support. I decided to cancel the service and move to Digital Ocean, but the ugly truth is that their "14-day money-back guarantee" is just a slogan, not a commitment. They throw a 10-page TOS at you, saying you are not qualified for a refund, according to a Technical Support Representative.

They trapped me when I didn't even know what happened. Make sure you are a server expert before getting into it (but I guess you will still find it difficult to avoid "abuse" from their TOS) or stay away from them. Review collected by and hosted on G2.com.

Response from Customer Success Lead of SSD Nodes

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Dear Sir,

We're sincerely sorry for the delay in responding to your previous message. We are currently in the final stages of restructuring our Quality Assurance department, and we're committed to responding to your messages in a more timely manner going forward.

We're deeply sorry to hear that you faced such unsatisfactory service, but we can assure you that we went a long way and we fixed all the issues you mentioned, like the backup problem, and the money-back guarantee.

We can assure you that you will get a totally new experience if you give us the chance to communicate with you.

But since we are unable to see your email address, can we please ask you to drop us an email at 'support@ssdnodes.com', and just mention in the subject: "G2 Review - Att: Customer Success Lead", to make sure we fix your issue and make you forget any bad experiences you had in the past.

Once again, we apologize for any inconvenience you may have experienced and we hope that we can earn back your trust in the future.

Best regards,

Customer Success Lead, SSD Nodes

AI

Verified User in Internet

Small-Business (50 or fewer emp.)

1/23/2019

"Great value for speed oriented servers"

4/5

What do you like best about SSD Nodes?

I like the value SSDNodes has for the money, especially when prepaying for 3 years. Let's face it, their hardware is top notch and prices ridiculously low. Their blog posts are of high quality and worth reading though they are not updating as often anymore. Review collected by and hosted on G2.com.

What do you dislike about SSD Nodes?

Lack of additional IPv4 or IPv6 addresses

Slow response on support tickets, especially when their network is down. Support would be their main drawback

Unreliable Network status page. Review collected by and hosted on G2.com.

Recommendations to others considering SSD Nodes:

For the most part, the service has been stable for the past 6 months. However, multiple hiccups since the beggining of the year, I would advise against using SSDNodes for business critical solutions Review collected by and hosted on G2.com.

What problems is SSD Nodes solving and how is that benefiting you?

Hosting a few clients sites and docker apps for myself. Review collected by and hosted on G2.com.

EA

Erik A.

Merchandising Specialist

Retail

Small-Business (50 or fewer emp.)

11/9/2018

"Great stability and communication"

5/5

What do you like best about SSD Nodes?

Support is always quick to reply to any questions I have. The packages are priced out annually and offer some pretty great savings when compared to other providers. Routine maintenance is always performed with advanced notice and is hardly noticeable. Review collected by and hosted on G2.com.

What do you dislike about SSD Nodes?

I'd really like the option to run Ubuntu 18.04 but it hasn't been validated yet. I'm currently using Debian 9 which works out fine but I'm currently in the process of transitioning to Ubuntu 18.04 across all my services. Review collected by and hosted on G2.com.

EE

Evaristus E.

University Lecturer

Higher Education

Small-Business (50 or fewer emp.)

11/10/2018

"Best Solution even for Beginners"

5/5

What do you like best about SSD Nodes?

SSD NODES is very simple and gives you the best resources for the best prices, especially if you are on a budget. The customer service is quick and friendly. The knowledge forum are very timely and quick on target. This was my first VPS experience. I was quite impressed with their assistance and support. Review collected by and hosted on G2.com.

What do you dislike about SSD Nodes?

I like everything about their VPS services. The only issue that I have asked them to reconsider in the offer is backup systems. Review collected by and hosted on G2.com.

Recommendations to others considering SSD Nodes:

Yes, I will recommend this to any and everyone. The technicians are very hands-on and are willing to assist you get started and provide all the information that you require. Review collected by and hosted on G2.com.

What problems is SSD Nodes solving and how is that benefiting you?

I wanted to put all our websites, emails and elearning platforms online in a VPS that has the best resources and the best uptime 99.999%. I wanted technical assistance from technicians who understood my struggles and are willing to assist. Review collected by and hosted on G2.com.

CM

Curtis M.

CEO

Telecommunications

Small-Business (50 or fewer emp.)

11/8/2018

"Affordable Virtual Servers"

5/5

What do you like best about SSD Nodes?

SSD Nodes offers a very high quality hosting product at a low cost if you're able to pay in advance. Their servers are solid, experience next to no downtime, and are powerful. Their support is helpful and friendly, and the owner is very personable. Review collected by and hosted on G2.com.

What do you dislike about SSD Nodes?

There are very few things I dislike about SSD Nodes. Some of their acceptable use policies can be a little stringent, such as the zero tolerance policy on media transcoding, but their servers are rock solid and stable. Review collected by and hosted on G2.com.

AA

Ashish A.

System Administrator and App Developer

Small-Business (50 or fewer emp.)

11/9/2018

"Economic, Stable and Outstanding support."

5/5

What do you like best about SSD Nodes?

More than the financial aspect(which was perfect for my budget), I like how excellent the support is. Im about to complete my first year with SSD nodes and in my Experience, the support has been excellent so far. Review collected by and hosted on G2.com.

What do you dislike about SSD Nodes?

Non so far. The support has been excellent and it fits right on my budget. Perhaps the tutorials SSD nodes provides can increase in number. Review collected by and hosted on G2.com.

MB

Marian B.

IT Manager

Small-Business (50 or fewer emp.)

11/6/2018

"Great service at affordable prices"

5/5

What do you like best about SSD Nodes?

It has a great value for the price paid. Competitive quality in regards to availability and versatility. Review collected by and hosted on G2.com.

What do you dislike about SSD Nodes?

There is nothing I really dislike. I would love though to see more options for self management (live console to the server for instance) Review collected by and hosted on G2.com.

MN

Michael J N.

Owner

Information Technology and Services

Small-Business (50 or fewer emp.)

11/6/2018

"Most affordable and reliable VPS hosting"

5/5

What do you like best about SSD Nodes?

Price! 4 cores and 8gb under 5 bucks! Black friday deals are always good. Perfect VPS host for personal cloud hosting. Review collected by and hosted on G2.com.

What do you dislike about SSD Nodes?

Limited management interface does not allow to perform all functions, like renaming a server so it requires contacting support. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/6/2018

"SSDNode Awesome Service"

5/5

What do you like best about SSD Nodes?

I like how responsive SSDNode is when I have a question or problem. They are easy to work with. Review collected by and hosted on G2.com.

What do you dislike about SSD Nodes?

Nothing! They are great. I have been very happy. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

11/6/2018

"I joined for the price, but stayed for the service"

5/5

What do you like best about SSD Nodes?

Support is responsive, friendly and helpful. The service is rock solid - not so much as a blip since I joined in Feb 2017.Even better, they are constantly improving their offerings. Review collected by and hosted on G2.com.

What do you dislike about SSD Nodes?

They haven't implemented magical admin fairies to handle migrating my apps to my larger VPS yet. Review collected by and hosted on G2.com.