Roshan S.
RS
Roshan S.
Software Engineer
Banking
Mid-Market (51-1000 emp.)
"Revolutionizing Business Management Process"
5/5
What do you like best about SS&C Blue Prism Intelligent Automation Platform?

Expert of Robotic process automation.

Impowered with Deep learning.

scale the operation quickely.

variation of all type service facility related to RPA

Automatic customer support facility for clients 24*7 .

single view of opertaion under one platform where you can manage automation and business management.

Ease of use with Blue Prism user friendly interface. Review collected by and hosted on G2.com.

What do you dislike about SS&C Blue Prism Intelligent Automation Platform?

Integration Complexity.

Mastering the platforms full capability will take time. Review collected by and hosted on G2.com.

Rakshit R.
RR
Rakshit R.
Back End Developer
Enterprise (> 1000 emp.)
"A very good tool for all your automation activities"
5/5
What do you like best about SS&C Blue Prism Intelligent Automation Platform?

The different modules and ease of access to the users. without even the knowledge of coding users can perform automation activities like sending automated mails, deriving data from websites etc. Review collected by and hosted on G2.com.

What do you dislike about SS&C Blue Prism Intelligent Automation Platform?

Does not work on certain appliactions without robot automation, there is no forum for discussing questions or solving issues. Review collected by and hosted on G2.com.

Rabbani S.
RS
Rabbani S.
IT Analyst
Enterprise (> 1000 emp.)
"Best RPA Bot Creation Platform!"
5/5
What do you like best about SS&C Blue Prism Intelligent Automation Platform?

Unlike IBM Watsonx, this platform is easy to operate and easy to create RPA bots without needing any prior experience.

I was able to create an RPA bot and integrated it with our Microsoft Teams application.

Our new bot using SS&C Blue Prism can create tickets in Service Now, Close them and unlock accounts.

Blue Prism team has a seamless support through their Customer Support contact us option and they respond quickly.

Most of our employees use the Bot through Teams daily for like unlocking accounts, requesting IT support...etc Review collected by and hosted on G2.com.

What do you dislike about SS&C Blue Prism Intelligent Automation Platform?

Sometimes the RPA stops responding, takes times to recover and we have to check the Bot integration again to fix it. Review collected by and hosted on G2.com.

Response from Charlotte Kennett of SS&C Blue Prism Intelligent...

Hi Rabbani,

Thank you so much for taking the time to leave a review of your experience. Love the examples you've shared with Teams and ServiceNow!

If you'd be willing to share a bit more detail with your peers, we've recently launched a community-sourced use-case library that could definitely benefit from your expertise. I've shared the link below.

Regarding the responding issues you have been facing, I am sure you have logged potential support tickets to explore this, but we would always recommend being on one of the latest versions of the software to ensure you can enjoy the best performance possible.

We look forward to witnessing your continued growth in RPA!

Kind regards,

Charlotte Kennett, Sr. Director, Global Customer Experience

See how SS&C Blue Prism Intelligent... improved
Subham K.
SK
Subham K.
Process Excellence Analyst
Small-Business (50 or fewer emp.)
"Amazing Intelligent Automation Platform"
4/5
What do you like best about SS&C Blue Prism Intelligent Automation Platform?

SS&C Blue Prism Intelligent Automation Platform is easy to use, it can be draged and dropped to build really powerfull automation, implemenation is super quick, it use interface is good, very robust as compared to others in the market, and a fun Robotics process automation tool. The in genral cuptomer portal is also helpful in case of any issue. Review collected by and hosted on G2.com.

What do you dislike about SS&C Blue Prism Intelligent Automation Platform?

The forum like others Robotics process automation vendors is not that powerful, it could be improved. Also the intergations with other applications can be impoved. The AI feautures too lag a lot. Review collected by and hosted on G2.com.

SS
Siddharth S.
Small-Business (50 or fewer emp.)
"Effortless Automation: Navigating the Cloud with Ease."
4.5/5
What do you like best about SS&C Blue Prism Intelligent Automation Platform?

This is an amazing paltform for all kind of business automation demands. Being a developer this platform is something I always desire. The whole model is cloud based and very easy to implement and navigate.

The best part is creating workflows which really save me a good lot of time. There are tons of integration options available to make automation more robust. Overall I am very impressed by overall usage and quality of the platform. Review collected by and hosted on G2.com.

What do you dislike about SS&C Blue Prism Intelligent Automation Platform?

The platform is pretty much well endowed with all the feature I need or use. There are still some small problems I have faced like some features are pretty tricky to implement. The workaround or docs are not enough sometimes.

There is also lack of some pretty popular languages in certain sections sections like python in Surface automation. Overall with more improved customer support they can improve further. Review collected by and hosted on G2.com.

Raziya S.
RS
Raziya S.
Gen AI Engineer
Food & Beverages
Enterprise (> 1000 emp.)
"RPA Bot by SS&C B;ue Prism Intelligent Automation platform"
5/5
What do you like best about SS&C Blue Prism Intelligent Automation Platform?

Firstly, this RPA bot can be integrated in to the applications we use such as ServiceNow, Teams...etc

It is very easy to use, similar to Gemini and other RPA platforms.

And it can also be incorporated with coding types such as C#,python,VBNET...etc

In our case we used it with python so that we could automate it for tasks like ticket coding, auto typing, creating and submitting tickets.

In out thorough testing, we understood that this has potential and can be used in sectors like Banking, Insurance and Health care.

This can also translate the audio to text for people who have a hearing aid.

I used and tested this Bot in ADP, shame that it is not available in our current Organization. Review collected by and hosted on G2.com.

What do you dislike about SS&C Blue Prism Intelligent Automation Platform?

Could be implemented more in to all the applications considering large MNC's are now adapting this technology.

Should keep the costs low and keep the customer support as well as the sales team ready.

It is such a shame that I could not use it in the current Organization.

I use to use this daily and now I have to switch to another RPA bots. Review collected by and hosted on G2.com.

Response from Charlotte Kennett of SS&C Blue Prism Intelligent...

Hi Raziya,

Thank you so much for taking the time to leave such a detailed experience of using our platform, and really really love the use-cases you have shared.

If you are so willing, we have recently launched our user-led use-case library, and would love to get more detail on that use-case you are describing to support the hearing impaired. I've shared a link below with how you can get involved.

We look forward to witnessing more of your successes.

Kind regards,

Charlotte Kennett, Sr. Director, Global Customer Experience

See how SS&C Blue Prism Intelligent... improved
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"AV and Blue Prism"
4/5
What do you like best about SS&C Blue Prism Intelligent Automation Platform?

We have trialed the Blue Prisim intelligent automation platform as an audio video intergrator, due to covid and supply chain issues, it has allowed us to use its accounting automation to verify products on account and avaliable quanities through price to allow our sales team to piviot in any number of tie sensative situations. Review collected by and hosted on G2.com.

What do you dislike about SS&C Blue Prism Intelligent Automation Platform?

only issue we had in our trial was if the software would intergrate with the Q360 better to allow it to automate more of the tedious aspects of accounting through the software Review collected by and hosted on G2.com.

Jessica A.
JA
Jessica A.
Automation Consultant
Enterprise (> 1000 emp.)
"Solution Architect specialized in RPA, ML and Intelligent Automate"
3.5/5
What do you like best about SS&C Blue Prism Intelligent Automation Platform?

It provides robust fuctionality in a drag and drop, low code/ no-code environment to automate processes using RPA. Review collected by and hosted on G2.com.

What do you dislike about SS&C Blue Prism Intelligent Automation Platform?

The platform makes it dificult to create custom solutions and fuctionalities, plus it is a huge cost on infrastructure and licensing. Review collected by and hosted on G2.com.

Akarsh L.
AL
Akarsh L.
Cyber Security Consultant
Enterprise (> 1000 emp.)
"Boost Your Automation Journey: My Experience with SS&C Blue Prism"
4.5/5
What do you like best about SS&C Blue Prism Intelligent Automation Platform?

What i like about SS&C is that the implementation and integration gets cozy as the cost is reduced due to which people use it more frequently with better customer support reach. Review collected by and hosted on G2.com.

What do you dislike about SS&C Blue Prism Intelligent Automation Platform?

The only thing that needs to be modified is the user interface which is outdated and less visually appealing making it a turn-off for few users within a team. Review collected by and hosted on G2.com.

MO
Michael O.
Small-Business (50 or fewer emp.)
"Automation made simple"
4.5/5
What do you like best about SS&C Blue Prism Intelligent Automation Platform?

Graphical view of how the process is laid out through flowcharts make it simple to understand the steps involved and how a process works. Review collected by and hosted on G2.com.

What do you dislike about SS&C Blue Prism Intelligent Automation Platform?

Scheduling, although basic schedules are simple, more advanced scheduling strategies with large numbers of processes and machines can be difficult to implement. Review collected by and hosted on G2.com.