AM

Anuj M.

Small-Business (50 or fewer emp.)

5/23/2023

"Great POS System"

4.5/5

What do you like best about Squirrel POS?

Affordability & Good customer service... Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

An outage during peak hours is sometimes not what a business would like. Review collected by and hosted on G2.com.

ER

Verified User in Restaurants

Mid-Market (51-1000 emp.)

5/29/2023

"reliable, very few downtimes."

4.5/5

What do you like best about Squirrel POS?

reliability is the best part of squirrel. rarely goes down Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

i think the fact that squirrel iq is not in real time renders it behind competitors apps. polling every 15 minutes and reporting in real time is the std. Review collected by and hosted on G2.com.

AH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

5/25/2023

"Best product I have worked with"

5/5

What do you like best about Squirrel POS?

How familiar everyone is with Squirrel in the industry. Makes it easy to train. Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

Lots of times, I have had to come in the middle of the night to resolve glitches. Review collected by and hosted on G2.com.

TC

tom c.

Asst Food & Beverage manager Administration

Mid-Market (51-1000 emp.)

5/19/2022

"Awesome service"

5/5

What do you like best about Squirrel POS?

The system is very easy to use especially for programming multiple departments. It is super easy to build a menu tree and with our 10 outlets that was a time saver Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

sometimes not enough online agents on the support website but call-in support is great. maybe have longer hours for online support as with our outlets starting at 7am and some going until midnight we need all hours support Review collected by and hosted on G2.com.

Recommendations to others considering Squirrel POS:

choose what suits you in terms of support and ease of use/setup. you may find it cheaper but that is not the best reason to buy a product Review collected by and hosted on G2.com.

What problems is Squirrel POS solving and how is that benefiting you?

in the beginning just the regular setup problems, sometimes I need printer setup or terminal freeze fixes. for the most part, if we add terminals or printers to outlets the support team is always quick to resolve issues Review collected by and hosted on G2.com.

DM

Dan M.

Restaurant owner

Small-Business (50 or fewer emp.)

5/27/2022

"SQUIRREL REVIEW"

3.5/5

What do you like best about Squirrel POS?

I HAVE BEEN USING SQUIRREL FOR YEARS NOW AND AM VERY COMFORTABLE WITH THE BOH SOFTWARE. I DO WISH THEY WOULD MAKE HANDHELDS MORE CONVIENENT. Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

NOT HAVING A DECENT HANDHELD DEVICE THAT IS ALL IN ONE. CUSTOMER SERVICE HAS BEEN SLOW SINCE THE PANDEMIC STARTED. Review collected by and hosted on G2.com.

Recommendations to others considering Squirrel POS:

Squirrel is a stable POS. Once organized works well. Needs to move quicker in being compatible with handheld capabilities. Review collected by and hosted on G2.com.

What problems is Squirrel POS solving and how is that benefiting you?

THEY ARE WORKING ON UTILIZING HANDHELD DEVICES, BUT NOT IMPLEMENTING A FULL SCREEN DEVICE THAT DOES IT ALL. Review collected by and hosted on G2.com.

LN

Linda N.

Assistant General Manager/Human Resources

Mid-Market (51-1000 emp.)

5/26/2022

"Very user friendly, top notch support"

5/5

What do you like best about Squirrel POS?

Very user friendly, easy to program and train staff Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

I like working with the Squirrel program, no dislikes, we have issues with interfaces occasionally, but easily resolved. Review collected by and hosted on G2.com.

Recommendations to others considering Squirrel POS:

I highly recommend this system. I have worked with a few different POS and this is definitely the easiest to use and program. Review collected by and hosted on G2.com.

What problems is Squirrel POS solving and how is that benefiting you?

We like the function that enables us to determine sales on a time interval. it has helped us determine opening and staffing needs and hours Review collected by and hosted on G2.com.

AF

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

5/24/2022

"implemenation for Server upgrade"

4/5

What do you like best about Squirrel POS?

Preparation ahead of data and actual PC swap was very smooth. The prep team pulls the date ahead of time and the PC swap team shows up and performs the exchange without issues. Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

the process of setting up the implementation date with our team. The communication between sales and implementation is lucking. wish the process was a faster time Review collected by and hosted on G2.com.

Recommendations to others considering Squirrel POS:

Ease of Menu set up. Review collected by and hosted on G2.com.

What problems is Squirrel POS solving and how is that benefiting you?

Sever was slow due to a hardware issue. It's running faster now, I think we benefit from this upgrade by cutting down on wait time while performing admin work by our managers. Review collected by and hosted on G2.com.

AR

Verified User in Restaurants

Mid-Market (51-1000 emp.)

5/19/2022

"Squirrel POS Review, Restaurant User"

4.5/5

What do you like best about Squirrel POS?

not sure this one applies to me. it seems to want me to keep filling in more details Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

Would like easier DIY custom reporting abilities. Review collected by and hosted on G2.com.

FE

Frank E.

owner

Small-Business (50 or fewer emp.)

5/19/2022

"20+ years of great service"

5/5

What do you like best about Squirrel POS?

I like the support the best. They are on top of it! Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

It's hard to dislike all the continuous upgrade possibilities but I'm stuck in my ways and can't keep up. Review collected by and hosted on G2.com.

NA

Noah A.

Systems Support Analyst

Mid-Market (51-1000 emp.)

5/19/2022

"Great for our purposes"

5/5

What do you like best about Squirrel POS?

Easy of use and versatility. We've deployed it at two of our operations and have successfully used it for years Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

I suppose I'm not a huge fan of the network requirements Review collected by and hosted on G2.com.