mathew s.
MS
mathew s.
accounts clerk
Mid-Market (51-1000 emp.)
"Works for us"
5/5
What do you like best about Squaretalk?

That we can customize reports, dashboards, and workflows without an IT team. The call quality is excellent, and the platform is very stable. We’ve rarely experienced any dropped calls or service outages. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

I’d appreciate 56more self-service features. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk
Edit edit

Hello Mathew,

Thank you for sharing your experience with Squaretalk!

We’re delighted to hear that our platform’s customizable reports, dashboards, and workflows, along with its excellent call quality and stability, are supporting your team’s operations. It’s great to know Squaretalk meets your needs for handling high call volumes reliably.

We truly value your feedback, as it helps us continue improving and adding more features to better support your business!

See how Squaretalk improved
Cecile R.
CR
Cecile R.
Account Manager
Small-Business (50 or fewer emp.)
"Very good solution overall. Not too complicated and user-friendly"
4.5/5
What do you like best about Squaretalk?

Squaretalk has a great out of the box solution, perfect for our call center. Maintaining contact with our clients is greatly important, and Squaretalk has provided the perfect solution. The Matrix software has not only doubled our agent's calling speed but has also significantly increased our lead conversion rates on monthly basis. The ability for clients to call us back on the same numbers adds immense value, and the rarity of finding a solution that seamlessly accepts inbound calls from our target region sets Squaretalk apart. Therefore, putting the numbers on our website was possible. I hihly recommend it to businesses in search of a reliable and efficient communication solution. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

All good on my side. Great solution really. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk
Edit edit

Hello Cecile,

Thank you for sharing your experience with Squaretalk!

We’re delighted to hear that the platform has helped improve your team’s efficiency, boost lead conversions, and simplify client communication. It’s wonderful to know it’s been such a great fit for your call center operations.

Your feedback means a lot to us and motivates us to keep delivering reliable and effective solutions!

See how Squaretalk improved
Tom L.
TL
Tom L.
Consultant en investissement immobilier
Mid-Market (51-1000 emp.)
"A comprehensive solution"
5/5
What do you like best about Squaretalk?

Squaretalk has signigicantly enhanced our agents' efficiency to handle more calls in less time. We improved our client engagement and satisfaction rates for both inbound and outbound calls. The tech team and our account managers are great and ensure we always habve the suppport we need Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

One minor drawback is that the initial training period for new users can be somewhat lengthy. It's manageable, though, with Squaretalk's detailed documentation and a responsive support team. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk
Edit edit

Hello Tom,

Thank you for taking the time to share your experience with Squaretalk!

We’re delighted to hear that the platform has helped your team handle calls more efficiently, enhance client engagement, and maintain high satisfaction rates. It’s also great to know our support and account management teams have been there to assist whenever needed.

Your feedback is truly appreciated and encourages us to keep improving and supporting your continued growth.

Thank you for being part of the Squaretalk community!

See how Squaretalk improved
Vikash M.
VM
Vikash M.
Chief Marketing Manager
Small-Business (50 or fewer emp.)
"Highly Efficient and User-Friendly"
5/5
What do you like best about Squaretalk?

The intuitive interface and detailed analytics tools make it easy to manage customer interactions and track KPIs. The dashboard is customizable, which allows us to focus on specific performance indicators. Additionally, the drag-and-drop integration helps us connect all relevant business tools we use and simplifies workflow automation. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Adding more language options would make it easier for the agents that don’t have great English. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk
Edit edit

Hello Vikash,

We really appreciate you taking the time to share your experience with Squaretalk.

It’s great to hear that you find the platform efficient, intuitive, and easy to use. We’re glad that the customizable dashboard, analytics tools, and workflow integrations are helping you manage customer interactions and performance tracking more effectively.

Your feedback is very valuable to us and helps shape future updates as we continue improving accessibility and enhancing the user experience for all teams.

Thank you for your trust in Squaretalk — we’re happy to have you with us!

See how Squaretalk improved
HM
Harold M.
Project Manager
Mid-Market (51-1000 emp.)
"Streamlined Call Management"
5/5
What do you like best about Squaretalk?

Squaretalk provides one of the most intuitive call routing systems I've ever used. It takes all the technical workload off my plate so I can dedicate my time completely to serving customers without disruptions or lag. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Given the flawless quality so far, I have very few negative points. As my company grows, we may need more advanced customizations but Squaretalk already provides great base features. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk
Edit edit

Hello Harold,

Thank you for sharing your experience with Squaretalk!

We’re thrilled to hear that our intuitive call routing and reliable performance have made such a difference in your daily operations. It’s great to know the platform helps you focus on your customers without worrying about technical issues or disruptions.

Your feedback is truly appreciated — it’s insights like yours that inspire us to continue improving and adding even more flexibility as our users’ needs evolve.

Thank you for trusting Squaretalk to power your communications!

See how Squaretalk improved
Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"User-Friendly Interface and Great Support"
4.5/5
What do you like best about Squaretalk?

The interface is easy to use and I can quickly locate anything I need as an admin. The Spam Checker is also very helpful, so we don’t have to change numbers as often. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

I haven’t found a significant flaw. Our account manager and the support team have resolved any issues so far. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk
Edit edit

Hello there,

Thank you for sharing your experience with Squaretalk!

We’re so glad to hear that you find the interface easy to navigate and that tools like the Spam Checker are helping your team work more efficiently. It’s great to know the AI dialer and voicemail detection features are making your outreach more productive and focused on real conversations.

We truly appreciate your kind words about our support team — they’ll be thrilled to know their efforts make a difference. Your feedback motivates us to continue improving and providing the best experience possible!

See how Squaretalk improved
Charlotte L.
CL
Charlotte L.
Customer Success Specialist
Small-Business (50 or fewer emp.)
"Amazing quality of calls and customer service"
5/5
What do you like best about Squaretalk?

We've been using Squaretalk for 10 months, and I'm very impressed with the high quality of the calls. The sound is clear and there is no static. We've never had a call drop and all system downtime has been scheduled outside of business hours. The system went down once but they fixed it quickly and did not affect our work much. Their customer support is great at addressing any problems. They have an extensive knowledge base and it really helped that we had a dedicated onboarding manager to lead us through the initial setup. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Nothing so far for the moment. Maybe it needs sometime to understand the interface. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk
Edit edit

Hello Charlotte,

Thank you for sharing your experience with Squaretalk!

We’re so pleased to hear that the platform’s call quality, reliability, and customer support have met your expectations. It’s great to know that our onboarding process and knowledge base helped make the setup smooth and efficient.

Your feedback truly motivates us to continue providing high-quality, dependable communication solutions and outstanding support.

We’re grateful for your partnership and confidence in Squaretalk!

See how Squaretalk improved
GARATE RIOS G.
GG
GARATE RIOS G.
Graduation
Small-Business (50 or fewer emp.)
"Changed the sales workflow"
5/5
What do you like best about Squaretalk?

Squaretalk is a great platform for our in-house sales team. The predictive dialer is very useful and the many settings help us make more targeted campaigns. This and the intelligent lead targeting have significantly improved our overall talk time and close rates. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

I don't have any major issues....................... Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk
Edit edit

Hello Garate Rios,

Thank you for sharing your experience with Squaretalk!

We’re thrilled to hear that the platform has helped your sales team streamline workflows, reduce manual dialing, and improve both talk time and close rates. It’s great to know that features like the predictive dialer and compliance tools have made your operations more efficient and reliable.

We truly appreciate your thoughtful feedback — your success is what drives us to keep enhancing the platform.

Thank you for your trust and for being part of the Squaretalk community!

See how Squaretalk improved
CG
Citlalli G.
General Manager
Financial Services
Small-Business (50 or fewer emp.)
"Turbocharging Sales Productivity"
5/5
What do you like best about Squaretalk?

The automated dialer has increased our outbound calling capacity greatly, letting us contact way more prospects. The detailed analytics also provide actionable insights to refine our sales techniques for better results. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The reporting dashboard could be more real-time. Occasional minor lags mean we don't get the most up-to-date metrics sometimes. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk
Edit edit

Hello Citlalli,

Thank you for sharing your experience with Squaretalk — we truly appreciate it.

It’s fantastic to hear that the automated dialer and data-driven insights have helped your team boost productivity and reach more prospects efficiently. We’re glad the platform is supporting smoother engagement and helping you refine your sales process for stronger results.

We value your input and are always working to make features like reporting and analytics even more responsive and powerful. Your success is what drives us to keep innovating.

Thanks for choosing Squaretalk as your sales enablement partner!

See how Squaretalk improved
Todd V.
TV
Todd V.
Business Manager
Small-Business (50 or fewer emp.)
"Great for IT Support"
5/5
What do you like best about Squaretalk?

The cloud-based platform eliminates the need for significant upfront investments in hardware and software. Security is crucial for our IT support services and we appreciate Squaretalk’s data encryption, role-based access control and compliance with industry local and international standards. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

They use mainly email to communicate planned system downtime, which is not always the best channel for us. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk
Edit edit

Hello Todd,

Thank you for taking the time to share your experience with Squaretalk!

We’re delighted to hear that our cloud-based platform and security features have helped your IT support team operate efficiently and confidently. It’s great to know that capabilities like data encryption, access controls, and compliance with industry standards contribute to your success.

We truly appreciate your feedback — it helps us continue improving and delivering the best possible experience for our users.

Thank you for being part of the Squaretalk community!

See how Squaretalk improved