IM
Ioannis M.
IT Support Officer
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"User-Friendly Platform with Outstanding Support"
5/5
What do you like best about Squaretalk?

Squaretalk is extremely user-friendly, and the support team responds quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The software could benefit from additional customization options, as it currently feels somewhat limited in that regard. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Ioannis,

Thank you so much for sharing your experience with Squaretalk!

We’re really glad to hear that you find the platform user-friendly and that our support team has been able to assist you quickly and efficiently. It means a lot to us to know that Squaretalk is helping you with your dialing needs.

We also appreciate your feedback regarding customization options — insights like yours help guide our improvements, and we’re continuously working to expand flexibility across the platform.

If you ever need anything or have suggestions on how we can make Squaretalk even better for you, we’re always here to help. Thank you again for being with us!

See how Squaretalk improved
MJ
Mariane J.
Manager
Mid-Market (51-1000 emp.)
"Empowers Remote Work with Seamless Collaboration"
5/5
What do you like best about Squaretalk?

The cloud-based platform enables us to work remotely. Our team can work effectively from any place without any issues with communication. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Nothing specials all are working find and satisfactory experience. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Mariane,

Thank you for sharing your feedback. We are glad to hear that Squaretalk’s cloud-based platform is enabling your team to work remotely while staying fully connected and productive. It is great to know that you are benefiting from a flexible working environment without any impact on communication or operational performance.

We appreciate your trust in Squaretalk!

See how Squaretalk improved
KS
Kanika S.
Project Manager
Information Services
Mid-Market (51-1000 emp.)
"Best AI integration and hassle free services"
4/5
What do you like best about Squaretalk?

The AI voice agents work exceptionally well for our player retention campaigns. The system automatically calls with personalized bonuses, promotions, and challenges, maximizing our efficiency and re-engagement rates. The compliance features are crucial for the iGaming industry, which was a significant reason why we chose to work with Squaretalk. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The initial setup of compliance rules required some fine-tuning, but we got the hang of it. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Kanika,

It’s wonderful to hear about your positive experience with Squaretalk — thank you for sharing it with us!

We’re glad that our AI-powered tools and automation capabilities have made such a meaningful impact on your player retention campaigns. Knowing that the platform helps your team engage customers effectively while staying fully compliant means a lot to us.

We also appreciate your note about the initial setup of compliance rules — we’re glad the process soon became smooth, and we’ll keep refining it to ensure an even better experience for all users.

Your success and satisfaction are what drive us to keep innovating and refining our services. We’re grateful for your trust and look forward to continuing to support your growth and success!

See how Squaretalk improved
PD
Puja D.
Mid-Market (51-1000 emp.)
"Powerful User Experience!"
5/5
What do you like best about Squaretalk?

They have the best quality services that manage all our VOice processing work with an auto dialer, and their SMS marketing gives the best results always. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

No, I don't have any major issues. Sometimes need assistance to integrate our other tasks, and their team always responds quickly. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

Hello Puja,

Thank you for sharing such a positive review!

We’re glad to hear that Squaretalk is helping you manage your voice processing with an autodialer and that our VoIP, CCI, and AI Voice Assistants are reducing your workload while making it easier to track and monitor every call with a clear dashboard experience.

We also appreciate your note regarding integrations — happy to hear that when assistance is needed, our team is able to support you quickly.

If you ever have questions, feedback, or need a hand with anything, don’t hesitate to reach out — we’re here for you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved
BK
Bessie K.
Mid-Market (51-1000 emp.)
"Hassle-Free Infrastructure"
5/5
What do you like best about Squaretalk?

I love how many filtering options you have when scheduling reports. I can tailor each report to the specific use case, which helps when I present updates to the different stakehoolders. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Not a big deal, but the scheduled email visuals could use some work. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

Hello Bessie,

Thank you for taking the time to leave such a thoughtful review!

We’re glad to hear that Squaretalk is helping you with customizable reporting and campaign reviews, and that the ability to tailor reports is making it easier to present clear insights to stakeholders and drive better decisions.

It’s also great to know that Squaretalk has helped your team replace manual spreadsheets with accurate, real-time data — saving time, sharpening focus, and reducing wasted calls during off-peak hours.

Regarding your note about scheduled email visuals - thank you for calling that out. While it’s not a major issue for you, it's still valuable feedback, and we’ll do our best to improve the experience in that area going forward.

If you ever have questions, feedback, or need a hand with anything, don’t hesitate to reach out - we’re here for you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved
FD
Frida D.
Account Manager
Civic & Social Organization
Mid-Market (51-1000 emp.)
"Best call tracking and monitoring system"
4/5
What do you like best about Squaretalk?

The ability to monitor live agent activity has made my job much more efficient. I have KPIs like agent availability, how many calls they’ve taken, their average talk time, and their pause time, all in one view. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Agent score cards would make coaching even more impactful. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Frida,

Thank you so much for sharing your experience with Squaretalk!

We’re thrilled to hear that our call tracking and monitoring features have made your work more efficient and transparent. It’s wonderful to know that real-time insights such as agent availability, call activity, and performance metrics have helped you manage your team more effectively and support better time management and professionalism.

We also appreciate your feedback about agent scorecards — our team will certainly review how we can enhance this feature to make coaching even more impactful for managers like you.

Your feedback truly motivates us to keep improving and empowering teams with the tools they need to perform at their best.

Thanks for being part of the Squaretalk community!

See how Squaretalk improved
Manikandan V.
MV
Manikandan V.
Co-Founder & CMO
Small-Business (50 or fewer emp.)
"Thanks for your CRM Integration and Real-Time Support"
4.5/5
What do you like best about Squaretalk?

The system seamlessly connects with our Customer Relationship Management system. The process of transferring call results into our Salesforce pipeline impressed me because it was straightforward. The advantage of working with a personal account manager who knows our sales cycle patterns is truly significant. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Agent performance analytics alongside the click-to-call feature enable us to provide better coaching to our team members and reduce their work time. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Manikandan,

Thank you for sharing your experience with Squaretalk!

We’re delighted to hear that the seamless CRM integration, Salesforce pipeline updates, and the support from your dedicated account manager have positively impacted your workflow. It’s great to know that features like click-to-call and agent performance analytics are helping your team work more efficiently and improve follow-up interactions.

We truly value your feedback, as it helps us continue enhancing our platform to better support your business!

See how Squaretalk improved
RS
Rohit S.
Team Lead
Marketing and Advertising
Mid-Market (51-1000 emp.)
"Streamlined Our Real Estate Operations"
5/5
What do you like best about Squaretalk?

I love how Squaretalk seamlessly integrates with our CRM system. This gives us access to client details when they call and automatic note logging, which ensures we provide personalized service and optimize our agents’ time. The option to share contacts has been very useful for including team members in ongoing campaigns. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Nothing really. When occasional issues occur, they are quickly resolved by the support team or our account manager. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

Hello Rohit,

Thank you for taking the time to leave such a positive review!

We’re glad to hear that Squaretalk’s CRM integration, automatic note logging, contact sharing, and intelligent routing are helping your team deliver more personalized service, work more efficiently, and move deals faster - especially in a fast-paced real estate environment.

It’s also great to know that when small issues do appear, our support team and account managers are able to resolve them quickly so you can stay focused on your work.

If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved
RM
Rahul M.
Mid-Market (51-1000 emp.)
"Best For Contact Management"
4/5
What do you like best about Squaretalk?

Insurance authorizations require follow-ups with both providers and insurers. Squaretalk’s contact management allows us to create detailed profiles and assign them to teams for specific claim types. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The system logs you out a little faster than I’d like when idle. The notes and status updates have cut down on internal back-and-forth. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Rahul,

Thank you so much for sharing your experience with Squaretalk!

We’re very happy to hear that our contact management features are helping your team organize workflows efficiently and support faster, more accurate claim resolutions. It’s great to know the platform gives your agents and supervisors the visibility and structure they need to stay productive and aligned.

We appreciate your note about the idle timeout — our team is actively reviewing ways to improve this process internally to ensure a smoother, more convenient experience for you and your team.

Your positive feedback means a lot to us and inspires us to keep improving and delivering even greater value to your operations.

Thanks for choosing Squaretalk!

See how Squaretalk improved
SS
Sukesh S.
Manager
Medical Practice
Mid-Market (51-1000 emp.)
"Support was ready to help 24/7"
5/5
What do you like best about Squaretalk?

It has been a game-changer that has been affordable, as well as a configurable platform from Squaretalk. Their services and integrations comes with full root access which has given me exactly what I want. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Squaretalk services for a very long time as never had any major issues with their server and even if there were some minor issues their support was ready to help 24/7. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

Hello Sukesh,

Thank you for taking the time to leave such a positive review!

We’re happy to hear that Squaretalk has been a game-changer for you — especially in terms of affordability, configurability, and the ability to work with full access and integrations in the way you need.

We also appreciate your feedback about stability and support - it’s great to know that even when minor issues appeared, our team was there to help around the clock and that this has made managing your setup easier and more efficient.

If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you.

Thanks again for choosing Squaretalk

See how Squaretalk improved