Alejandro P.
AP
Alejandro P.
Consultor comercial Jr.
Small-Business (50 or fewer emp.)
"Clean APIs and Reliable Performance"
5/5
What do you like best about Squaretalk?

The API integration is clean and well-documented. Performance is solid; no noticeable latency issues, even with concurrent users. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

My only gripe is that the UI could be a bit more customizable for power users, but overall, SquareTalk is a reliable, scalable solution for teams that value automation and seamless communication. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

Hello Alejandro,

Thank you for sharing such a positive and detailed review!

We’re glad to hear that Squaretalk’s clean API integration and reliable performance are helping you automate workflows, centralize communication, and connect processes directly to your internal systems — improving both efficiency and visibility for your team.

Thank you as well for the feedback regarding UI customization. We appreciate you pointing it out, and we’re happy to share that our new Squaretalk Cloud Contact Center Platform includes significant UI improvements and enhanced flexibility for power users, based on feedback just like yours.

If you ever have questions, suggestions, or need support, we’re always here to help.

Thanks again for choosing Squaretalk!

See how Squaretalk improved
JT
Jeromy T.
Mid-Market (51-1000 emp.)
"Top-Tier Security and Compliance with Hassle-Free Integrations"
5/5
What do you like best about Squaretalk?

The platform offers the highest security for sensitive customer and company information. Adherence to various laws and compliance regulations brings a sense of safety to the management and customers. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

We like Squaretalk, because of their number of integrations always gives better work experience and hassle free environment.. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Jeromy T.,

Thank you for your valuable feedback. We are pleased to hear that Squaretalk’s security and compliance standards help protect sensitive information, providing peace of mind for both your team and your customers. It is also great to know that our integrations contribute to a smooth and efficient working experience.

We truly appreciate your trust in Squaretalk and are glad we can support your compliance goals while helping you stay focused on performance and growth!

See how Squaretalk improved
MM
Mahima M.
Small-Business (50 or fewer emp.)
"Adaptable, Reliable APIs Power Our Custom Workflows"
5/5
What do you like best about Squaretalk?

The APIs enabled us to develop workflows that suit our specific needs. Automations and integrations are very adaptable and trustworthy. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Nothing major to mention here, because all the experience with Squaretalk was decent and nice. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Mahima M.,

Thank you for sharing your feedback. We are pleased to hear that Squaretalk’s APIs and integration capabilities have supported your custom workflows and enabled you to build automations that match your operational needs. It is great to know the platform has been reliable, adaptable, and easy to implement for your team.

We truly appreciate your trust in Squaretalk and are glad our solutions are helping improve efficiency and simplify daily processes.

See how Squaretalk improved
ML
Mariah L.
Debt Collections Operations Manager
Mid-Market (51-1000 emp.)
"Real-Time Monitoring and Insights Boost Team Performance"
5/5
What do you like best about Squaretalk?

The real-time agent status monitoring helps me ensure adequate coverage during peak calling hours. The call recordings help me maintain consistent collection approaches across the team. I can easily see which calling strategies are most effective for different account types. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Not much, all technical problems are quickly resolved, and our account manager is very responsive. Not have any issue at all that interrupt our work. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Mariah,

Thank you so much for sharing your experience with Squaretalk!

We’re delighted to hear that our real-time agent monitoring and call recording features help you ensure strong coverage, consistency, and compliance across your team. It’s wonderful to know that Squaretalk has improved your RPC rate and eliminated compliance issues through better oversight.

We also appreciate your kind words about our responsive support and account manager—your satisfaction means a lot to us. Feedback like yours motivates us to keep improving and supporting businesses like yours every day!

Thanks again for choosing Squaretalk!

See how Squaretalk improved
MG
Mehek G.
Mid-Market (51-1000 emp.)
"Seamless Integration and Powerful Automation Features"
5/5
What do you like best about Squaretalk?

The best part of their services is their integration that gives reliable and hassle free services to manage all voice dailer. Their automate system have many features that gives very effective solutions. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

All the services we got from Squaretalk are purely managed and supportive for our business and clients that gives wonderful solution to automate voice process work. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Mehek G.,

Thank you for sharing your wonderful feedback.

We are delighted to hear that our seamless integrations, automation features, and reliable voice management tools are supporting your operations so effectively. It is great to know that the platform’s ease of setup, consistent performance, and around-the-clock support help you maintain smooth, uninterrupted workflows.

We appreciate your trust in Squaretalk and are glad our platform continues to contribute positively to your team’s success!

See how Squaretalk improved
Rusiru E.
RE
Rusiru E.
Executive Monitoring Services
Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
"Good, Useful Software"
4.5/5
What do you like best about Squaretalk?

The HIPAA compliance was one of the main reasons we went with Squaretalk. We also appreciate that the integration with our CRM allows us to provide more personalized service at scale, significantly cut wait times, and improve patient satisfaction. Having the AI agent book appointments and send SMS confirmations has significantly reduced the no-shows. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

It took some tweaking to fully customize the campaign, but we’re very satisfied with the results. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

Hello Rusiru,

Thank you for taking the time to share such a positive review!

We’re happy to hear that Squaretalk’s HIPAA compliance, CRM integration, and AI appointment handling are helping you deliver more personalized care, reduce wait times and no-shows, and improve overall patient satisfaction while lowering operational load.

Thank you as well for mentioning the initial tweaking needed during campaign customization - we appreciate the feedback and are glad to hear that the results have been worth it in the end.

If you ever have questions, feedback, or need assistance, our team is always here to support you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved
AN
Anuraj N.
Mid-Market (51-1000 emp.)
"Quick Deployment, Customizable Workflows, and Responsive Support"
5/5
What do you like best about Squaretalk?

It is a cloud-based platform that was deployed quickly and has highly customizable workflows. It provides us with the freedom to implement processes specific to our business activities. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Nothing, all problems have been quickly resolved by the support team or our account manager. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Anuraj N.,

Thank you for your great feedback. We are pleased to hear that the Squaretalk Platform was deployed quickly and that the platform’s customizable workflows support the way your team operates. It is also wonderful to know our support team and your account manager have been responsive and helpful whenever needed.

We truly appreciate your trust in Squaretalk and are glad we can help your team stay focused on efficiency and business growth.

See how Squaretalk improved
PM
Prachi M.
Manager
Mid-Market (51-1000 emp.)
"Effortless CRM Integration and Real-Time Deal Management"
5/5
What do you like best about Squaretalk?

With Squaretalk, it is easy to integrate our CRM and other business tools. Our agents are now

able to see deal progress in real time, manage all contacts from one interface, and tailor offers. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Nothing major, but I like their customer support team. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Prachi M.,

Thank you for your valuable feedback.

We are pleased to hear that Squaretalk’s CRM integration and unified interface are helping your team track deal progress in real time, manage contacts more efficiently, and tailor offers with confidence. It is also great to know that consolidating calls and WhatsApp Business communication has improved collaboration and ensured no customer follow-ups are missed.

We truly appreciate your kind words about our support team and are glad Squaretalk is helping you focus on growth and customer satisfaction.

See how Squaretalk improved
MK
Mantasha K.
Mid-Market (51-1000 emp.)
"Effortless Automated Reporting Keeps Teams Aligned"
5/5
What do you like best about Squaretalk?

I can schedule reports to be automatically sent to department heads, with relevant data like call types, answer rates, average handle time, and contact rates. That keeps everyone aligned without me having to chase updates. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

There’s no conditional logic for scheduled reports (e.g., “send only if drops below X”), which would be useful. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

Hello Mantasha,

Thank you so much for your kind words! We’re delighted to hear that our automated reporting tools help your team stay aligned, save time, and maintain clear visibility across campaigns.

Your suggestion about adding conditional logic for scheduled reports is a really good idea. We’ll look into it in detail and will definitely consider it for future updates.

Thanks again for sharing your experience with Squaretalk! We truly appreciate your feedback and support.

– The Squaretalk Team

See how Squaretalk improved
GP
Gauri P.
Mid-Market (51-1000 emp.)
"Best Call Tracking & Monitoring Platform"
5/5
What do you like best about Squaretalk?

The call recording features help me review difficult student conversations for training purposes and use them for real-life examples. The clean interface makes it easy to spot performance trends and make immediate corrections. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

There are no alerts for sudden performance drops.

All other experience was mine very good and reliable with Squaretalk. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

Hello Gauri,

Thank you for your positive review!

We’re happy to hear that Squaretalk helps you with call recordings for training and performance tracking, and that it has improved coaching quality and student retention — that’s great to hear.

Thank you also for mentioning the lack of alerts. We agree that early warnings are valuable, and we’re glad to share that in our new Squaretalk Cloud Contact Center Platform, we already offer alerts for call duration, agent idle time, and status changes to help you react faster.

If you ever have questions or need assistance, we’re here for you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved