--- title: Squaretalk Reviews meta_title: 'Squaretalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 137 reviews by the users' company size, role or industry to find out how Squaretalk works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 137 scale: '5' date_modified: '2026-07-30' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Squaretalk Reviews **Vendor:** Squaretalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.8/5.0 **Total Reviews:** 137 ## About Squaretalk Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty. ## Squaretalk Pros & Cons **What users like:** - Users value the **ease of use** of Squaretalk, enhancing workflow and simplifying management tasks seamlessly. (21 reviews) - Users value the **automation capabilities** of Squaretalk, enhancing efficiency in call support and marketing strategies. (15 reviews) - Users value the **efficiency** of Squaretalk, benefiting from real-time monitoring and tools that enhance operational effectiveness. (15 reviews) - Users find Squaretalk to be a **highly reliable solution** for automating call support and SMS marketing efficiently. (15 reviews) - Users appreciate the **ease of use and feature-rich platform** of Squaretalk, enhancing productivity and integration effortlessly. (13 reviews) - Helpful (13 reviews) - Integrations (12 reviews) - Users appreciate the **excellent call quality** of Squaretalk, enhancing communication and productivity during candidate interactions. (11 reviews) - Easy Integration (11 reviews) - Easy Integrations (10 reviews) **What users dislike:** - Users find the **difficult setup** of Squaretalk challenging, particularly with complex workflows and overwhelming features. (4 reviews) - Users highlight the **limited features** of Squaretalk, wishing for improvements in integrations and advanced functionalities. (4 reviews) - Users find that **complex features** of Squaretalk can be overwhelming and not very intuitive for new users. (3 reviews) - Users find the **complexity of advanced settings** in Squaretalk challenging, particularly for new users and in high-traffic times. (3 reviews) - Users face **connection issues** during peak hours, which can disrupt their experience despite reliable support. (3 reviews) - Users experience **connection delays** during peak times, impacting workflow and overall efficiency with Squaretalk. (3 reviews) - Users face **integration issues** , including slow customer support and challenges with third-party app connections and workflows. (3 reviews) - Lack of Intuitiveness (3 reviews) - Users find the **missing features** in Squaretalk, such as conditional logic and integration options, limiting their experience. (3 reviews) - Setup Difficulty (3 reviews) ## Squaretalk Reviews ### 1. Efficient Call Management and Rapid Resolution with Squaretalk **Rating:** 5.0/5.0 stars **Reviewed by:** Waskarani Z. | Small Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2025 **What do you like best about Squaretalk?** The system provides all necessary tools including call recording features together with barge-in capabilities and real-time dashboards and coaching functions. Our account manager provides excellent support and optimized our first call scripts. **What do you dislike about Squaretalk?** Agent status updates in the dashboard occasionally experience a slight delay of several seconds. **What problems is Squaretalk solving and how is that benefiting you?** The company received numerous delivery inquiry emails in the past. These calls experience response times below 15 seconds while the IVR system routes them to appropriate departments before quick resolution takes place. The system directly enhances customer satisfaction while decreasing the number of repeat contacts. **Official Response from Olivia Panayotova:** > Hello Waskarani, Thank you for sharing your experience with Squaretalk! We’re thrilled to hear that the platform’s call recording, barge-in features, real-time dashboards, and coaching tools have been valuable to your team. It’s also great to know your account manager’s support has made a difference! We appreciate your valuable feedback — it’s always helpful in guiding our continuous improvements. We’re glad to see how Squaretalk is helping you boost response times, route calls efficiently, and enhance customer satisfaction! Thank you once again for your trust and partnership! ### 2. Optimestic & Easy-To-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nick K. | Head of CX, Individual & Family Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Squaretalk?** I like how intuitive and easy to navigate the interface is, which makes onboarding new agents much faster. The workflow builder allows us to customize call flows and automate certain tasks, saving us hours of manual work. **What do you dislike about Squaretalk?** I haven't experienced anything major to dislike so far. All are good and support team always reply very quick with resolution. **What problems is Squaretalk solving and how is that benefiting you?** By streamlining workflows and enabling task automation, Squaretalk has significantly improved our productivity. The reduced manual work allows us to focus more on strategic initiatives and have more in-depth customer interactions. As a result, customer satisfaction and retention rates have increased noticeably over the past few months. **Official Response from Anya Neykova:** > Hello Nick, Thanks for the great review! We’re really happy that Squaretalk is working well for you and supporting your needs. If there’s ever anything we can do to make your experience even better, just let us know. We appreciate having you with us! ### 3. Having a Great Work Experience with Sqauretalk **Rating:** 5.0/5.0 stars **Reviewed by:** Adam T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Squaretalk?** We need a solution where we can automate our call support and SMS marketing and here Squaretalk gives very effective and reliable solution to us. **What do you dislike about Squaretalk?** I have a nothing bad with their application system. **What problems is Squaretalk solving and how is that benefiting you?** In conclusion they have best and reliable solution with affordable pricing range. **Official Response from Anya Neykova:** > Hello Adam, Thank you so much for sharing your experience with Squaretalk! We’re really happy to hear that our platform has been helpful for automating your outreach and support. It means a lot to us that you are sharing your positive experience with the system. Feedback like yours keeps us motivated to keep improving and supporting businesses like yours. If you ever need anything or have ideas about how we can make Squaretalk even better for you, we’re always here to help. Thanks again for being with us! Best Regards, ### 4. Number of Features **Rating:** 5.0/5.0 stars **Reviewed by:** Murli M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Squaretalk?** I am very satisfied with the services it feels very good to use the service.The price is also very reasonable as compared to others present in market. **What do you dislike about Squaretalk?** I dont have any issues since they are having multiple features which are very useful and it makes me satisfied so I am unable to identify anything that can be disliked. **What problems is Squaretalk solving and how is that benefiting you?** My overall expience is very good specially with the srvics like Contact center workforece,Auto Dialer which is very helpful.The other services like Contact cemter,SMS Marketing,Communication platform are also very useful and satisfying. **Official Response from Anya Neykova:** > Hello Murli, Thank you for taking the time to leave such a positive review! We’re happy to hear that you are satisfied with Squaretalk - both in terms of service quality and pricing, and that features like the contact center workforce tools and the auto dialer are helping you manage your operations effectively. It’s great to know that you haven’t encountered any issues and that the platform meets your expectations across the features you rely on. If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you. Thanks again for choosing Squaretalk! ### 5. Number of features **Rating:** 5.0/5.0 stars **Reviewed by:** Brenden J. | Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Squaretalk?** They are giving varities of features and user support infrastructure that gives reliable and affordable services to manage our callings nd auto dialer to perform daily office need. **What do you dislike about Squaretalk?** Nothing have to mention in this section as a satisfied Squaretalk user. **What problems is Squaretalk solving and how is that benefiting you?** Problem we have to connect always with client and having same issue but their auto dailer and AI features make work more easy to use and their functionalities gives hassle free services. **Official Response from Anya Neykova:** > Hello Brenden, Thanks for the great review! We’re really happy that Squaretalk is working well for you and supporting your needs. If there’s ever anything we can do to make your experience even better, just let us know. We appreciate having you with us! ### 6. Scales Operations Easily & Cost Saving Services **Rating:** 5.0/5.0 stars **Reviewed by:** Abhay S. | Data Analyst, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Squaretalk?** I appreciate how Squaretalk makes it straightforward to add more agents and expand service capacity. The predictive dialer allows our team to engage with more leads without expanding the headcount. **What do you dislike about Squaretalk?** No major drawbacks so far. The platform has met our expectations and full fill all requirements and gives best customer support to us. **What problems is Squaretalk solving and how is that benefiting you?** By optimizing workflows and integrating essential third-party tools, Squaretalk enables us to manage unexpected rise in inquiry volume without proportional cost increases or backend struggles. This streamlining has been great for productivity and our bottom line. **Official Response from Anya Neykova:** > Hello Abhay, Thank you for taking the time to leave such a positive review! We’re glad to hear that Squaretalk has made it easy for you to scale agent capacity and that the predictive dialer is helping your team reach more leads without adding extra headcount. It’s great to know the platform meets your requirements and that our support team has provided a strong experience. We’re also happy that workflow optimization and integrations are helping you handle higher inquiry volume efficiently and protect your bottom line. If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you. Thanks again for choosing Squaretalk! ### 7. All are good and Satisfactory **Rating:** 4.0/5.0 stars **Reviewed by:** Garvil T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Squaretalk?** Their services are good and satisfactory, where we easily integrate our office server with their platform for automatic dialer. **What do you dislike about Squaretalk?** Some time we have an issue related technical queries but their team help us and solve the problem. **What problems is Squaretalk solving and how is that benefiting you?** Squaretalk have best services for Auto Dialer and SMS marketing and also they are offering number of features that fulfil our requirements without any issues. **Official Response from Olivia Panayotova:** > Hello Garvil, Thank you for taking the time to share your experience with Squaretalk! We’re so pleased to hear that our services and platform are meeting your needs and supporting your business effectively. It’s great to know that integration has been seamless and that our support team has been there to assist you whenever needed. We also appreciate your note about occasional technical queries — we’re glad our team has been able to respond quickly and resolve any issues to keep your operations running smoothly. Your positive feedback is truly appreciated and motivates us to keep providing reliable solutions and excellent service to our customers. We truly value your trust and partnership with Squaretalk! ### 8. Squaretalk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Squaretalk?** Squaretalk is a cloud-based and reliable. I like its advanced AI-powered features, such as AI voice agents. The mobile app is a plus, too. **What do you dislike about Squaretalk?** The limited third-party app integrations were a con for me. Experienced some connection delays during peak hours or complex workflows, missing features like dark mode, and a complex cancellation process for some users. **What problems is Squaretalk solving and how is that benefiting you?** Communicate effectively with various departments and coworkers. **Official Response from Anya Neykova:** > Hello there, Thank you for taking the time to leave your review! We’re glad to hear that you find Squaretalk reliable, appreciate the AI-powered features like AI Voice Agents, and value the convenience of the mobile app. Thank you as well for pointing out the areas where we can improve. We understand the concerns around third-party integrations, connection delays, and missing features. We’re happy to share that in our new Squaretalk Cloud Contact Center Platform, we have significantly expanded integrations and also introduced a dark theme based on user feedback. We will also continue reviewing connection performance and the cancellation flow to make the experience smoother for all users. We’re always open to additional suggestions and will keep working to improve and evolve the platform. If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you. Thanks again for choosing Squaretalk! ### 9. Efficient, Secure, and Scalable **Rating:** 5.0/5.0 stars **Reviewed by:** Jinay P. | Analyst, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2025 **What do you like best about Squaretalk?** Squaretalk’s security features, access control, and accessibility make it a great choice for our growing remote business. **What do you dislike about Squaretalk?** No significant issues, our account manager and the support team have been very helpful with any technical problems we’ve had so far. **What problems is Squaretalk solving and how is that benefiting you?** Squaretalk has solved our scalability concerns, ensuring that we can easily expand our operations while maintaining secure, efficient communication. Agents log from different locations and have no latency or downtime, which we greatly appreciate. **Official Response from Anya Neykova:** > Hello Jinay, Thank you for sharing such a positive review! We’re happy to hear that Squaretalk’s security features, access controls, and remote-friendly accessibility are supporting your growing business and enabling your team to work securely from different locations without latency or downtime. It’s also great to know that our account manager and support team have been able to assist whenever needed and that the platform has helped you scale operations with confidence. If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you. Thanks again for choosing Squaretalk! ### 10. Powerful Solution For Cloud Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Mantasha K. | Team Lead, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Squaretalk?** They have number of features that gives verities of integration and hassle free services. 1. Ease to operate 2. Reliable & Scalable 3. Hassle free 4. Supportive team members **What do you dislike about Squaretalk?** All are good and affordable so i don't have any dislike about Squaretalk. **What problems is Squaretalk solving and how is that benefiting you?** Best communication platform where we can perform SMS marketing, Auto Dialer and many others business solution at one place without any additional costing. **Official Response from Anya Neykova:** > Hello Mantasha, Thank you for taking the time to share such a positive review! We’re glad to hear that Squaretalk’s wide range of features, easy operation, scalability, and smooth integrations are giving you a hassle-free experience, and that our team’s support has been helpful along the way. It’s also great to know that you find the platform affordable and that you currently have no dislikes - feedback like this motivates us to keep delivering at the same level. If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you. Thanks again for choosing Squaretalk! ### 11. Outstanding! Services **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Squaretalk?** Wonderful experience that gives number of integration to fulfil our official dailer need and also help us to manage SMS Marketing. **What do you dislike about Squaretalk?** No, I don't have any issues with their services. All supports are also gives satisfyig experience. **What problems is Squaretalk solving and how is that benefiting you?** My experiene with Squaretalk was really great and I am enjoying their services without any hassle. Overall, all the services that i used are really useful for our business. **Official Response from Anya Neykova:** > Hello Kiran, Thank you for taking the time to leave such a positive review! We’re glad to hear that Squaretalk provides the integrations and dialing capabilities you need, and that the overall experience has been smooth and helpful for your business operations. It’s great to know you haven’t encountered any issues and that our support team has been able to provide a satisfying experience whenever needed. If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you. Thanks again for choosing Squaretalk! ### 12. Seamless Integrations for Improved Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Brajesh M. | Full-stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Squaretalk?** Squaretalk’s native integrations automatically sync customer data across tools so we always have up-to-date information in one unified interface. This saves us so much manual work and reduces mistakes from re-entering data. **What do you dislike about Squaretalk?** More setup documentation for advanced custom workflows would be useful. **What problems is Squaretalk solving and how is that benefiting you?** Squaretalk eliminates the hassle of constantly updating customer details across multiple platforms while providing a reliable phone system. With everything seamlessly connected, we can track interactions properly, keep organized records, and automate follow-ups. Our workflows are smoother and more efficient. **Official Response from Olivia Panayotova:** > Hello Brajesh, Thank you so much for sharing your experience with Squaretalk! We’re delighted to hear that our native integrations and unified interface have helped streamline your workflows, reduce manual tasks, and keep customer data perfectly aligned across tools. It’s great to know the platform is making your processes more organized and efficient. We appreciate your suggestion regarding additional documentation for advanced workflows — feedback like yours helps us keep improving and better support our users. Thank you for being part of the Squaretalk community! ### 13. Managing the call dailer and automate calling system **Rating:** 5.0/5.0 stars **Reviewed by:** Manshi P. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Squaretalk?** Surely their features integrate multiple services that provide full satisfactory experience. **What do you dislike about Squaretalk?** have feel some glitches but their support fix that on immediate appeal. **What problems is Squaretalk solving and how is that benefiting you?** Superb! experience that fulfil our expectation that require for calling and managing SMS marketing. With their positive experience i am referring their business with m friend and other colleges. **Official Response from Anya Neykova:** > Hello Manshi, Thank you for sharing your positive review! We’re glad to hear that Squaretalk’s integrated features are giving you a smooth and satisfactory experience for your calling and communication needs, and we truly appreciate you recommending us to others - that means a lot. Thank you also for noting the occasional glitches. We’re happy to hear that our support team resolved them quickly, and we will continue working to ensure the platform runs as smoothly as possible. If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you. Thanks again for choosing Squaretalk! ### 14. Scalable & Reliable platform **Rating:** 5.0/5.0 stars **Reviewed by:** Shrish K. | Research Analyst, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Squaretalk?** Squaretalk is highly scalable, which is perfect for our growing business. They recently added new features and we especially love the contact management. It’s helped us keep pace with our expanding lead lists without hassle. **What do you dislike about Squaretalk?** I haven’t experienced any serious issues yet. The platform has been very reliable. **What problems is Squaretalk solving and how is that benefiting you?** It allows our team to make a high volume of calls without compromising on service quality or efficiency. **Official Response from Olivia Panayotova:** > Hello, Thank you for sharing your experience with Squaretalk! We’re thrilled to hear that the platform’s scalability and contact management features have supported your business growth and made it easier to manage your expanding lead lists. It’s also great to know the platform has been reliable for your team. We truly value your feedback, as it helps us continue improving and ensuring Squaretalk remains a trusted solution as your business grows! ### 15. Setup is a very simple process. **Rating:** 5.0/5.0 stars **Reviewed by:** Saleha G. | Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Squaretalk?** The system was ready to use almost right away and the guided onboarding process made it very easy to start using squaretalk **What do you dislike about Squaretalk?** Were quite satisfied no significant dislikes to mention. **What problems is Squaretalk solving and how is that benefiting you?** We can handle customer calls without having to pay a lot for IT workers or tools. It solves easy questions on its own and makes sure that important calls get to the right person quickly. **Official Response from Anya Neykova:** > Hello Saleha, Thank you for taking the time to leave such a positive review! We’re glad to hear that Squaretalk was quick to set up and that the guided onboarding made it easy to get started right away. It’s also great to know the platform helps you handle customer calls efficiently without the need for additional IT resources, and that it routes important calls correctly while taking care of simpler inquiries on its own. We appreciate your feedback and are happy to hear there are no significant dislikes so far. If you ever have questions, feedback, or need assistance, don’t hesitate to reach out- we’re here for you. Thanks again for choosing Squaretalk! ### 16. Finding Top Talent **Rating:** 5.0/5.0 stars **Reviewed by:** Wilson R. | Talent Acquisition Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Squaretalk?** The call quality is excellent and it makes a good first impression, but we can connect with the candidates quickly. Recording calls (with consent, of course) is so easy and useful for sharing with hiring managers and ensuring we're all on the same page. **What do you dislike about Squaretalk?** Any problems we had, we had help with fast. **What problems is Squaretalk solving and how is that benefiting you?** We're able to move candidates faster through the screening process, decreasing our time to hire while reducing the chance we miss out on top talent to competing offers. **Official Response from Olivia Panayotova:** > Hello Wilson, Thanks for the great review! We’re really happy that Squaretalk is working well for you and supporting your needs. If there’s ever anything we can do to make your experience even better, just let us know. We appreciate having you with us! ### 17. Ease to Setup :: Squaretalk **Rating:** 5.0/5.0 stars **Reviewed by:** Lera T. | Business System Analyst, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Squaretalk?** Very user friendly infrastructure to manage our SMS marketing and other tele communication with clients and stakeholders. **What do you dislike about Squaretalk?** I don't have any issue with their services. **What problems is Squaretalk solving and how is that benefiting you?** They have all infrastructure to manage all call centre related works and setup all SMS marketing with effective results. **Official Response from Anya Neykova:** > Hello Lera, Thank you for taking the time to leave such a positive review! We’re glad to hear that you find Squaretalk’s infrastructure user-friendly and effective for managing your communication with clients and stakeholders, and that it supports your call center operations reliably. It’s great to know that you haven’t experienced any issues with the service - feedback like this motivates our team to keep delivering at the same level. If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you. Thanks again for choosing Squaretalk! ### 18. Instant Help When Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Betty S. | Human Resources Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2025 **What do you like best about Squaretalk?** If I am handling a customer and have a problem I can easily call a more experienced team member. I can get the guidance and even have them take over the call if required. **What do you dislike about Squaretalk?** Nothing special comes to mind, everything works without flaws. **What problems is Squaretalk solving and how is that benefiting you?** Better and faster customer service, recruitment and training for newer staff members **Official Response from Olivia Panayotova:** > Hello Betty, Thank you so much for sharing your experience with Squaretalk! We’re really glad to hear that the platform makes it easy to connect with team members and get support in real time. It’s great to know that this helps you deliver faster and better customer service while supporting training and collaboration within the team. Your feedback truly inspires us to keep improving and innovating. If you ever have suggestions or ideas on how we can make the platform even better, we’re always here to listen and support! Thanks again for being with us! ### 19. System That Integrates **Rating:** 5.0/5.0 stars **Reviewed by:** Christian W. | Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2025 **What do you like best about Squaretalk?** It's easy to find someone and get them on the line quickly. The presence indicators (showing if someone is available, busy, etc.) are a huge help. **What do you dislike about Squaretalk?** I haven't found anything I dislike yet. It was worth it **What problems is Squaretalk solving and how is that benefiting you?** It had made communication internal so much faster and efficient. Everyone can participate even if they're working remotely. **Official Response from Olivia Panayotova:** > Hello Christian, Thank you for sharing your experience with Squaretalk! We’re so pleased to hear that our platform’s ease of communication and presence indicators have made it simple to connect with colleagues quickly. It’s great to know that Squaretalk is helping your team stay efficient and connected, even while working remotely. Your positive feedback truly motivates us to keep enhancing the platform and delivering the best possible experience. If you ever have suggestions or ideas for improvement, we’re always here to listen and support! Thank you again for being with us! ### 20. Easy to Onboard New Team Members **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa L. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Squaretalk?** It's simple to add new team members to the system and get them up to speed on project communication quickly. **What do you dislike about Squaretalk?** The initial setup took a little bit of time, but the support team was helpful. **What problems is Squaretalk solving and how is that benefiting you?** Reduces the onboarding time for new team members and gets them contributing to projects faster. **Official Response from Olivia Panayotova:** > Hello Melissa, Thank you so much for sharing your experience with Squaretalk! We’re delighted to hear that our platform has made it easy to bring new team members on board quickly and keep communication flowing smoothly. It’s great to know that Squaretalk helps speed up onboarding and supports your team’s productivity from the start. We also appreciate your note about the setup process — we’re glad our support team could assist you along the way. Feedback like yours motivates us to keep improving and delivering an even better experience. Thanks for being part of the Squaretalk community! ### 21. Great For International Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Dipika M. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Squaretalk?** After using the software for over 2 years, I’m still amazed at how frequently Squaretalk rolls out new features and updates. They even implemented one of our feature requests which streamlined our workforce management. **What do you dislike about Squaretalk?** Nothing significant, it’s been a smooth journey so far. **What problems is Squaretalk solving and how is that benefiting you?** We use Squaretalk to call leads in EMEA and are very satisfied with the voice quality, route stability, and price per minute. It makes establishing and maintaining a local presence easy and cost-effective for us. **Official Response from Olivia Panayotova:** > Hello Dipika, Thank you so much for sharing your experience with Squaretalk! We’re truly happy to hear that you’ve had such a smooth journey with our platform over the past two years. It’s wonderful to know that the regular feature updates and the implementation of your own request have brought real value to your team. We’re also glad the platform helps you maintain a strong and cost-effective local presence. It means a lot to us that you’re sharing your positive experience with the platform. Feedback like yours keeps us motivated to keep improving and supporting businesses like yours. If you ever need anything or have more ideas on how we can make Squaretalk even better for you, we’re always here to help! ### 22. Powerful Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Hidayat R. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Squaretalk?** The seamless integration with our existing CRM and other tools. It doubles productivity and improves data accuracy. We’ve significantly redued manual data entry errors thanks to the real-time synchronization. The integrations allow to have a unified view of all customer interactions and better analyze the information we collect. **What do you dislike about Squaretalk?** The lack of dark mode option can strain the eyes during extended use. Adding a dark mode would improve comfort for those who work long on the platform at night. **What problems is Squaretalk solving and how is that benefiting you?** Integrating all relevant tools and communication channels provides a comprehensive view of customer interactions and improves service quality. With all data conneced, it’s easier to identify trends and optimize our engagement. As a result, there was a noticeable increase in customer loyalty. **Official Response from Olivia Panayotova:** > Hello Hidayat, Thank you for sharing your detailed experience with Squaretalk! We’re delighted to hear that our integrations have helped your team boost productivity, enhance data accuracy, and gain a unified view of customer interactions. It’s great to know that real-time synchronization is making your processes smoother and improving overall service quality. We also appreciate your suggestion regarding dark mode — we’re happy to share that this feature is already available for one of our products, and we’re working on bringing it to the rest of our platform soon. Your feedback helps us continue refining the experience for all users. Thank you for your trust and support — we’re thrilled to be part of your success! ### 23. Easy to See Who's Doing What **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas P. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Squaretalk?** With no tech limiters, the platform is very easy to expand, increasing the number of users/teams/locations **What do you dislike about Squaretalk?** Haven't found anything to complain about yet. **What problems is Squaretalk solving and how is that benefiting you?** I can manage my team much more effectively even with remote workers. It's easier to provide support and feedback. **Official Response from Olivia Panayotova:** > Hello Thomas, Thank you for taking the time to share your experience with Squaretalk! We’re so glad to hear that the platform’s scalability and ease of expansion make it simple to grow your teams and manage operations across different locations. It’s wonderful to know that Squaretalk is helping you stay connected and support your team effectively, even in a remote work environment. We truly value your feedback — it inspires us to keep improving and delivering even more value to our users. Thanks for choosing Squaretalk! ### 24. Right Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda C. | Senior Technical Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Squaretalk?** The ease of integrating with our existing tools (CRM, helpdesk, etc.) was a major selling point for us. Squaretalk fits seamlessly into our workflow, without requiring us to change our entire system. The admin dashboard is very clear. I can add users, change settings, and manage everything quickly. **What do you dislike about Squaretalk?** I haven't encountered any significant issues. **What problems is Squaretalk solving and how is that benefiting you?** It's connected our communication channels and simplified our procedures saving time and lowering mistakes. **Official Response from Anya Neykova:** > Hello Miranda, Thank you for sharing your positive review! We’re glad to hear that Squaretalk integrated smoothly with your CRM and helpdesk tools and that it fits into your workflow without requiring changes to your existing system. It’s also great to know that the admin dashboard makes user and settings management quick and straightforward. We’re happy that connecting your communication channels has helped simplify your procedures, reduce errors, and save valuable time. If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you. Thanks again for choosing Squaretalk! ### 25. Support When I Need It **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin G. | Lead Generation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Squaretalk?** The support is great and knowledgeable. The documentation is also good which helps me troubleshoot issues myself. And the ease of Integration with our lead software is great. **What do you dislike about Squaretalk?** Nothing major to mention. It's a top performing platform. **What problems is Squaretalk solving and how is that benefiting you?** Having all features in one place reduced our communication expenses and made communication simpler for the whole organization. The team easily handles and solves trouble right away. **Official Response from Olivia Panayotova:** > Hello Marvin, Thank you so much for sharing your experience with Squaretalk! We’re thrilled to hear that our support team, documentation, and seamless integrations have been helpful in simplifying your operations. It’s great to know that having everything in one place has reduced your communication costs and made collaboration easier across your organization. Your positive feedback means a lot to us and encourages us to keep improving and delivering the best possible experience. Thank you for being part of the Squaretalk community! ### 26. Better than our previous one! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan O. | Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Squaretalk?** I like how well it integrates with Pipedrive. We can make and review calls without leaving the CRM which improves efficiency a lot for us. **What do you dislike about Squaretalk?** I don't think there's anything serious I didn't like **What problems is Squaretalk solving and how is that benefiting you?** We switched to Squaretalk because we needed a service that linked into our CRM, recorded calls, had better call management and was easier to scale. We now route calls to the right agents based on customer data and specific rules, which has led to a noticeable improvement in customer satisfaction. **Official Response from Olivia Panayotova:** > Hello Ryan, Thank you so much for sharing your experience with Squaretalk! We’re really happy to hear that our platform has helped streamline your team’s work and improve efficiency. It’s great to know that Squaretalk supports your scaling and call management needs while contributing to higher customer satisfaction! It means a lot to us that you’re sharing your positive experience with the system. Feedback like yours keeps us motivated to keep improving and supporting businesses like yours. If you ever need anything or have ideas about how we can make Squaretalk even better for you, we’re always here to help. Thank you again for being with us! ### 27. Seamless Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Leandro F. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Squaretalk?** Squaretalk interface is very easy to use and has a wide variety of communication tools in one app. Real time analytics enables us to gain valudeble insights necessary to improve our call center operations. **What do you dislike about Squaretalk?** So far I haven't experienced anything major to dislike. The system has been running smoothly without issues. **What problems is Squaretalk solving and how is that benefiting you?** we can efficiently manage high call volumes and optimize customer interactions. **Official Response from Olivia Panayotova:** > Hello Leanrdo, Thank you for taking the time to share your experience with Squaretalk! We’re delighted to hear that the platform’s intuitive interface, versatile communication tools, and real-time analytics have been valuable in enhancing your call center operations. It’s great to know that Squaretalk is helping your team handle high call volumes effectively while improving customer interactions. Your feedback truly means a lot to us and inspires us to keep innovating and delivering even better solutions. Should you ever have ideas or suggestions, we’re always happy to listen and support. Thank you once again for your trust in us! ### 28. Great Connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Ashenafi G. | Business Development and Partnership Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2024 **What do you like best about Squaretalk?** It has many advantages such as cost-effectiveness, good onboarding, an easy-to-use interface, high scalability, native integration with Pipedrive, and great call quality and connectivity. The dashboard provides all the necessary information, call history, and custom reports. **What do you dislike about Squaretalk?** We are waiting for the omnichannel, hope to see it soon **What problems is Squaretalk solving and how is that benefiting you?** We provide customer services in seven regions and now have equally clear audio and stable connections in each one. Squaretalk also gives us centralized management, so we can see how each agent is doing, even with most of them working remotely. **Official Response from Olivia Panayotova:** > Hello Ashenafi, Thank you for taking the time to share your experience with Squaretalk! We’re delighted to hear that you value the platform’s ease of use, strong connectivity, scalability, and detailed reporting features. It’s great to know that Squaretalk helps your team stay connected across multiple regions with clear audio and reliable performance. We’re also happy to share that our omnichannel solution is now a reality, designed to make customer communication even more seamless and efficient. Your feedback means a lot to us and continues to inspire our team to keep improving and innovating! ### 29. All in One Contact Center Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Don D. | Director Information Technology Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Squaretalk?** I like Squaretalk's quick deployment and intuitive interface. Both agents and supervisors can easily master the software, maximizing adoption. Top notch call connectivity and compliance with telecom regulations provide good reliability **What do you dislike about Squaretalk?** Honestly, I have no major gripes so far. It fulfills our core communication requirements seamlessly. **What problems is Squaretalk solving and how is that benefiting you?** Squaretalk offers a unified solution including essential functionality like IVR, call routing and omnichannel queues. **Official Response from Olivia Panayotova:** > Hello Don, Thank you so much for sharing your experience with Squaretalk! We’re really happy to hear that our platform’s quick deployment, intuitive interface, and reliability have made a positive impact on your team. It’s great to know that Squaretalk’s unified communication tools are helping streamline your operations and meet your core needs seamlessly. It means a lot to us that you’re sharing your positive experience with the platform. Feedback like yours keeps us motivated to keep improving and supporting businesses like yours. If you ever need anything or have ideas about how we can make Squaretalk even better for you, we’re always here to help. Thank you again for being with us! ### 30. Advanced call management and unlimited recordings **Rating:** 5.0/5.0 stars **Reviewed by:** ZACHARY W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Squaretalk?** We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has to resolve customer issues as fast as possible and move on to the next client. Queues and callbacks have been helpful in this as well. **What do you dislike about Squaretalk?** Because our CRM is considered a niche one, we had to wait a bit and pay for custom integration. They did a great job and everything works without a hitch but still, it would’ve been nice to have it from the get-go. **What problems is Squaretalk solving and how is that benefiting you?** Squaretalk is a big improvement from our previous software provider - we had lots of problems with recording quality and limits that made performance reviews and onboarding very difficult. It was also a hassle to keep records on third-party servers for compliance reasons. Now we have great call quality, advanced call management and unlimited recordings. **Official Response from Olivia Panayotova:** > Hello Zachary, Thank you for taking the time to share your thoughts about Squaretalk. It’s great to hear that our platform has helped your team manage and route calls more efficiently while keeping customer interactions organized within your CRM. We’re also pleased that features like queues, callbacks, and high-quality recordings have improved your workflow, performance tracking, and compliance efforts. Your feedback means a lot to us and helps us continue developing solutions that make everyday operations smoother and more effective. We’re grateful to have you as part of the Squaretalk community! ### 31. Works for us **Rating:** 5.0/5.0 stars **Reviewed by:** mathew s. | accounts clerk, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Squaretalk?** That we can customize reports, dashboards, and workflows without an IT team. The call quality is excellent, and the platform is very stable. We’ve rarely experienced any dropped calls or service outages. **What do you dislike about Squaretalk?** I’d appreciate 56more self-service features. **What problems is Squaretalk solving and how is that benefiting you?** We needed a reliable platform with a wide range of features to support our large call volume and SquareTalk provided it. **Official Response from Olivia Panayotova:** > Hello Mathew, Thank you for sharing your experience with Squaretalk! We’re delighted to hear that our platform’s customizable reports, dashboards, and workflows, along with its excellent call quality and stability, are supporting your team’s operations. It’s great to know Squaretalk meets your needs for handling high call volumes reliably. We truly value your feedback, as it helps us continue improving and adding more features to better support your business! ### 32. Very good solution overall. Not too complicated and user-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Cecile R. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Squaretalk?** Squaretalk has a great out of the box solution, perfect for our call center. Maintaining contact with our clients is greatly important, and Squaretalk has provided the perfect solution. The Matrix software has not only doubled our agent's calling speed but has also significantly increased our lead conversion rates on monthly basis. The ability for clients to call us back on the same numbers adds immense value, and the rarity of finding a solution that seamlessly accepts inbound calls from our target region sets Squaretalk apart. Therefore, putting the numbers on our website was possible. I hihly recommend it to businesses in search of a reliable and efficient communication solution. **What do you dislike about Squaretalk?** All good on my side. Great solution really. **What problems is Squaretalk solving and how is that benefiting you?** It is efficient for our call center needs, doubling our calling speed and boosting our lead conversion rates. **Official Response from Olivia Panayotova:** > Hello Cecile, Thank you for sharing your experience with Squaretalk! We’re delighted to hear that the platform has helped improve your team’s efficiency, boost lead conversions, and simplify client communication. It’s wonderful to know it’s been such a great fit for your call center operations. Your feedback means a lot to us and motivates us to keep delivering reliable and effective solutions! ### 33. A comprehensive solution **Rating:** 5.0/5.0 stars **Reviewed by:** Tom L. | Consultant en investissement immobilier , Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Squaretalk?** Squaretalk has signigicantly enhanced our agents' efficiency to handle more calls in less time. We improved our client engagement and satisfaction rates for both inbound and outbound calls. The tech team and our account managers are great and ensure we always habve the suppport we need **What do you dislike about Squaretalk?** One minor drawback is that the initial training period for new users can be somewhat lengthy. It's manageable, though, with Squaretalk's detailed documentation and a responsive support team. **What problems is Squaretalk solving and how is that benefiting you?** As our business grows, the platform's ability to accomodate our expanding requirements and team has been a significant advantage. This has been crucial for our ability to meet the increasing client demands and maintain our competitive edge **Official Response from Olivia Panayotova:** > Hello Tom, Thank you for taking the time to share your experience with Squaretalk! We’re delighted to hear that the platform has helped your team handle calls more efficiently, enhance client engagement, and maintain high satisfaction rates. It’s also great to know our support and account management teams have been there to assist whenever needed. Your feedback is truly appreciated and encourages us to keep improving and supporting your continued growth. Thank you for being part of the Squaretalk community! ### 34. Highly Efficient and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Vikash M. | Chief Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Squaretalk?** The intuitive interface and detailed analytics tools make it easy to manage customer interactions and track KPIs. The dashboard is customizable, which allows us to focus on specific performance indicators. Additionally, the drag-and-drop integration helps us connect all relevant business tools we use and simplifies workflow automation. **What do you dislike about Squaretalk?** Adding more language options would make it easier for the agents that don’t have great English. **What problems is Squaretalk solving and how is that benefiting you?** Communicating with the customers and reporting to our managers **Official Response from Olivia Panayotova:** > Hello Vikash, We really appreciate you taking the time to share your experience with Squaretalk. It’s great to hear that you find the platform efficient, intuitive, and easy to use. We’re glad that the customizable dashboard, analytics tools, and workflow integrations are helping you manage customer interactions and performance tracking more effectively. Your feedback is very valuable to us and helps shape future updates as we continue improving accessibility and enhancing the user experience for all teams. Thank you for your trust in Squaretalk — we’re happy to have you with us! ### 35. Streamlined Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Harold M. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Squaretalk?** Squaretalk provides one of the most intuitive call routing systems I've ever used. It takes all the technical workload off my plate so I can dedicate my time completely to serving customers without disruptions or lag. **What do you dislike about Squaretalk?** Given the flawless quality so far, I have very few negative points. As my company grows, we may need more advanced customizations but Squaretalk already provides great base features. **What problems is Squaretalk solving and how is that benefiting you?** Handling call traffic used to involve juggling manual transfers, losing calls to overflow, and dealing with poor audio quality. Since getting Squaretalk, these issues have been solved. **Official Response from Olivia Panayotova:** > Hello Harold, Thank you for sharing your experience with Squaretalk! We’re thrilled to hear that our intuitive call routing and reliable performance have made such a difference in your daily operations. It’s great to know the platform helps you focus on your customers without worrying about technical issues or disruptions. Your feedback is truly appreciated — it’s insights like yours that inspire us to continue improving and adding even more flexibility as our users’ needs evolve. Thank you for trusting Squaretalk to power your communications! ### 36. User-Friendly Interface and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Squaretalk?** The interface is easy to use and I can quickly locate anything I need as an admin. The Spam Checker is also very helpful, so we don’t have to change numbers as often. **What do you dislike about Squaretalk?** I haven’t found a significant flaw. Our account manager and the support team have resolved any issues so far. **What problems is Squaretalk solving and how is that benefiting you?** We use Squaretalk to reach a large number of leads. The settings help segment them and fine-tune campaigns, while the AI dialer and voicemail detection ensure agents spend time on actual calls instead of just listening to the dial tone. **Official Response from Olivia Panayotova:** > Hello there, Thank you for sharing your experience with Squaretalk! We’re so glad to hear that you find the interface easy to navigate and that tools like the Spam Checker are helping your team work more efficiently. It’s great to know the AI dialer and voicemail detection features are making your outreach more productive and focused on real conversations. We truly appreciate your kind words about our support team — they’ll be thrilled to know their efforts make a difference. Your feedback motivates us to continue improving and providing the best experience possible! ### 37. Amazing quality of calls and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte L. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Squaretalk?** We've been using Squaretalk for 10 months, and I'm very impressed with the high quality of the calls. The sound is clear and there is no static. We've never had a call drop and all system downtime has been scheduled outside of business hours. The system went down once but they fixed it quickly and did not affect our work much. Their customer support is great at addressing any problems. They have an extensive knowledge base and it really helped that we had a dedicated onboarding manager to lead us through the initial setup. **What do you dislike about Squaretalk?** Nothing so far for the moment. Maybe it needs sometime to understand the interface. **What problems is Squaretalk solving and how is that benefiting you?** The software solves the problem of proving high-quality and reliable voice communications for the company. **Official Response from Olivia Panayotova:** > Hello Charlotte, Thank you for sharing your experience with Squaretalk! We’re so pleased to hear that the platform’s call quality, reliability, and customer support have met your expectations. It’s great to know that our onboarding process and knowledge base helped make the setup smooth and efficient. Your feedback truly motivates us to continue providing high-quality, dependable communication solutions and outstanding support. We’re grateful for your partnership and confidence in Squaretalk! ### 38. Changed the sales workflow **Rating:** 5.0/5.0 stars **Reviewed by:** GARATE RIOS G. | Graduation, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Squaretalk?** Squaretalk is a great platform for our in-house sales team. The predictive dialer is very useful and the many settings help us make more targeted campaigns. This and the intelligent lead targeting have significantly improved our overall talk time and close rates. **What do you dislike about Squaretalk?** I don't have any major issues....................... **What problems is Squaretalk solving and how is that benefiting you?** It helped us move from making manual phone calls to handling everything on a platform. This eliminated a lot of dialing errors and doubled our talk time. The compliance features have also proven important - one of our numbers was incorrectly tagged as spam but we had all the necessary documentation and recordings to show we were compliant so we managed to fight the label. **Official Response from Olivia Panayotova:** > Hello Garate Rios, Thank you for sharing your experience with Squaretalk! We’re thrilled to hear that the platform has helped your sales team streamline workflows, reduce manual dialing, and improve both talk time and close rates. It’s great to know that features like the predictive dialer and compliance tools have made your operations more efficient and reliable. We truly appreciate your thoughtful feedback — your success is what drives us to keep enhancing the platform. Thank you for your trust and for being part of the Squaretalk community! ### 39. Turbocharging Sales Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Citlalli G. | General Manager, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Squaretalk?** The automated dialer has increased our outbound calling capacity greatly, letting us contact way more prospects. The detailed analytics also provide actionable insights to refine our sales techniques for better results. **What do you dislike about Squaretalk?** The reporting dashboard could be more real-time. Occasional minor lags mean we don't get the most up-to-date metrics sometimes. **What problems is Squaretalk solving and how is that benefiting you?** Lack of calling efficiency and integrated CRM data were slowing down our sales cycle. With Squaretalk, we seamlessly engage prospects across channels using caller ID and unified databases. **Official Response from Olivia Panayotova:** > Hello Citlalli, Thank you for sharing your experience with Squaretalk — we truly appreciate it. It’s fantastic to hear that the automated dialer and data-driven insights have helped your team boost productivity and reach more prospects efficiently. We’re glad the platform is supporting smoother engagement and helping you refine your sales process for stronger results. We value your input and are always working to make features like reporting and analytics even more responsive and powerful. Your success is what drives us to keep innovating. Thanks for choosing Squaretalk as your sales enablement partner! ### 40. Great for IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** Todd V. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Squaretalk?** The cloud-based platform eliminates the need for significant upfront investments in hardware and software. Security is crucial for our IT support services and we appreciate Squaretalk’s data encryption, role-based access control and compliance with industry local and international standards. **What do you dislike about Squaretalk?** They use mainly email to communicate planned system downtime, which is not always the best channel for us. **What problems is Squaretalk solving and how is that benefiting you?** The software is great for providing tech support. We can easily adjust to the changing call volumes and support needs, making sure we can always handle peak times without issues. The Freshworks integration helps us provide personalized troubleshooting, increase first-time resolutions and keep detailed records of all customer interactions. **Official Response from Olivia Panayotova:** > Hello Todd, Thank you for taking the time to share your experience with Squaretalk! We’re delighted to hear that our cloud-based platform and security features have helped your IT support team operate efficiently and confidently. It’s great to know that capabilities like data encryption, access controls, and compliance with industry standards contribute to your success. We truly appreciate your feedback — it helps us continue improving and delivering the best possible experience for our users. Thank you for being part of the Squaretalk community! ### 41. Matrix review - autodialer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2024 **What do you like best about Squaretalk?** The dialer is doing a great job. We can call more than one lead at the same time and it is an advantage compared to our previous system. It offers a lot of options for us to prioritize leads and recycle them. It is a perfect tool to increase the productivity of the team and help us reach our sales goals as a company. From their responsive support team to our dedicated account manager, we've felt supported every step of the way. **What do you dislike about Squaretalk?** But here's the thing: campaign management can be a bit of a learning curve. It took us some time to really get the hang of it. However, I have to give credit where it's due – the Squaretalk team has been incredibly helpful throughout the process. **What problems is Squaretalk solving and how is that benefiting you?** The autodialer allows the team to call multiple leads simultaneously, which is a significant productivity boost compared to their previous system. This enables the sales team to contact more leads in less time. **Official Response from Olivia Panayotova:** > Hello there, It’s great to hear your thoughts about Squaretalk and how our autodialer has helped your team increase productivity and reach more leads in less time. We’re delighted that the platform’s lead prioritization and recycling options are supporting your sales goals and that our support team and account manager have provided the assistance you needed along the way. We value your feedback and are always working to make features like campaign management even more intuitive. Thank you for your trust and for growing with Squaretalk! ### 42. Solid and reliable solution **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy G. | Customer Onboarding Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Squaretalk?** It is a very stable solution. We like how simple to set-up is and the integration capabilities were easy to implement with our internal CRM. Overall, we believe the system is doing its job and we have not encoutered any major bugs or insufficiencies. We are very happy of how stable the connectivity is and the call quality. **What do you dislike about Squaretalk?** It would be great if I could switch between different Axioms faster. However, I was informed that the Sqaretalk team is working on it. **What problems is Squaretalk solving and how is that benefiting you?** It helps us to connect the calls to our CRM system **Official Response from Olivia Panayotova:** > Hello Jeremy, Thank you for taking the time to share your experience with Squaretalk! We’re delighted to hear that you find our product stable, easy to set up, and seamlessly integrated with your internal CRM. It’s wonderful to know that the connectivity and call quality have met your expectations and supported your daily operations. We also appreciate your feedback about improving navigation — our team is actively working on enhancing this experience. Thank you for your trust and for being part of the Squaretalk community! ### 43. Transformative Communication Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sergey J. | ADMIN, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Squaretalk?** Its ability to be integrated into our tech stack effortlessly is a game-changer. Additionally, the clarity and quality of calls are pretty good. **What do you dislike about Squaretalk?** We have a multilingual team, and some of our representatives aren't fluent in English. It would be immensely helpful if Squaretalk could offer interface translations or language options to cater to a broader range of users. Right now, the interface being available only in English poses a slight challenge for them. **What problems is Squaretalk solving and how is that benefiting you?** Squaretalk bridges the gap in managing our distributed team setup. It's allowed for better collaboration, quicker call transfers and better queue management, and has overall streamlined our contact center operations. **Official Response from Olivia Panayotova:** > Hello Sergey, Thank you for sharing your experience with Squaretalk! We’re thrilled to hear that the platform’s easy integration, call quality, and collaboration tools have helped streamline your team’s communication and operations. It’s great to know that Squaretalk continues to make managing distributed teams more efficient and effective. We’re also happy to share that our platform interface is now available in multiple languages, making it easier for multilingual teams to navigate and collaborate seamlessly. Your feedback means a lot to us and inspires us to keep improving! ### 44. Top-notch Contact Center Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Agata K. | Administator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Squaretalk?** I use Matrix, their autodialer, and the system is making my sales team much more efficient. We have a very low waiting time, and I can easily manage the dial level to reduce dropped calls. **What do you dislike about Squaretalk?** Would love to see some more AI on the sales scripts so that it prompts our team on what to say not just show a normal sales script. **What problems is Squaretalk solving and how is that benefiting you?** It's ironed out all the communication bottlenecks we had. Client interactions are now more organized and timely. Plus, with real-time data access, we're always a step ahead. **Official Response from Olivia Panayotova:** > Hello Agata, We’re glad to hear that Squaretalk’s autodialer and real-time data access have improved your team’s efficiency and streamlined client communication. It’s great to know the platform is helping you stay organized and ahead in your daily operations. We appreciate your suggestion about adding more AI-driven features — our team is already working on ways to make the experience even more intuitive and dynamic. Thank you for your trust and for being part of the Squaretalk community! ### 45. My Favorite Call Center Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel M. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Squaretalk?** The fact that I can connect with any client without any glitches and access call logs easily. The UI is very user-friendly, making daily operations smooth. **What do you dislike about Squaretalk?** Although the interface is intuitive, I would love to see more tooltips. These can assist new users or those unfamiliar with certain features, ensuring smoother navigation and a more intuitive experience. **What problems is Squaretalk solving and how is that benefiting you?** Apart from ensuring efficient communication, Squaretalk has significantly reduced the time our team spends on manual call logging and CRM updates. It's truly transformed the way we communicate and collaborate. **Official Response from Olivia Panayotova:** > Hello Manuel, We’re so pleased to hear that Squaretalk has become an essential part of your daily operations. It’s great to know that the platform’s reliability, user-friendly interface, and call management features are helping your team communicate more efficiently and save valuable time. We also appreciate your suggestion about adding more tooltips — thoughtful feedback like yours helps us continue refining the user experience. Thank you for your continued trust and for choosing Squaretalk! ### 46. A Perfect Fusion of Power And Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Squaretalk?** The powerful features masked by a simple interface. It's not every day you find a platform that offers such a combination. It's been revolutionary for our daily operations. **What do you dislike about Squaretalk?** Getting onboarded with all the features can be a tad bit challenging for non-tech-savvy users. But the incredible support from Squaretalk's team more than makes up for it. **What problems is Squaretalk solving and how is that benefiting you?** From maintaining a clear line of communication with clients to ensuring our internal teams are always in sync, Squaretalk does it all. It's reduced miscommunications and made collaborations more fruitful. **Official Response from Olivia Panayotova:** > Hello there, It’s great to hear how Squaretalk has positively impacted your daily operations! We’re delighted that the platform’s powerful features and simple interface are making communication and collaboration smoother across your teams. We’re also glad our support team has made onboarding easier and ensured you get the most out of the platform. Your feedback motivates us to keep improving and delivering even more value! ### 47. Intelligent solution for call management **Rating:** 5.0/5.0 stars **Reviewed by:** Vadim R. | Sculptor Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Squaretalk?** Squaretalk boasts an intuitive interface that simplifies setting up and managing customer interactions. The platform offers flexible customization options, advanced analytics and reporting, and seamless integration with Salesforce and other essential business tools. **What do you dislike about Squaretalk?** The sheer number of features available on Squaretalk can be overwhelming for some users, particularly those new to call center platforms. However, once familiar with the platform, navigating it becomes much more manageable. **What problems is Squaretalk solving and how is that benefiting you?** Squaretalk helps to be twice as effective in everyday business operations, where communications with clients take up more than 50% of the whole workload. The solution simplifies call management by providing advanced analytics and reporting. **Official Response from Noam Dorokhov:** > Thanks for sharing your thoughts on Squaretalk, Vadim! It's awesome to hear that our platform has made your daily business operations more efficient and had such a positive impact on your call management and workload. We know that the variety of features can be a bit overwhelming at first, but we're always working on improving our interface, onboarding process, and providing guidance. Your feedback is incredibly helpful for making our platform even better. If you have any suggestions or need help with any features, just give us a shout! ### 48. Always Available for asst & Facilitate **Rating:** 5.0/5.0 stars **Reviewed by:** Arif H. | Officer E&I, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Squaretalk?** Squaretalk is a solid solution of taking in modern age to facilitate with local numbers. easy for use and much batter feature rather then other apps. best way of communication in short time. **What do you dislike about Squaretalk?** Hope so there is nothing to this app for dislike ,every feature is a unique Quality, I would sugges to keep improving this magical app towards People's easy usage. **What problems is Squaretalk solving and how is that benefiting you?** In my Entire Experience in global business I had use many Calling provider but it was a bad experience, because we can't record our calls through landlines & Cells phone but after using Squaretalk everything is fine now, by using this software call tracking is much easier. **Official Response from Olivia Panayotova:** > Hello Arif, Thank you for taking the time to leave such a positive review! We’re glad to hear that Squaretalk is helping you communicate efficiently, manage calls with ease, and improve call tracking and quality. It’s wonderful to know that our platform, designed to provide reliable and modern communication, is meeting your business needs. It’s always great to know we’re contributing to our clients’ success. If you ever have questions, feedback, or need a hand with anything, don’t hesitate to reach out — we’re here for you. Thanks again for choosing Squaretalk! ### 49. One of the best companies I had the chance to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Squaretalk?** The best company that had the opportunity to work with. The support team responds fast and fixes all issues that we face. **What do you dislike about Squaretalk?** Nothing to add here. Only good things about the company up until now. **What problems is Squaretalk solving and how is that benefiting you?** The Squaretalk support team helps with all kinds of technical problems. Be it a connection issue or a call issue **Official Response from Noam Dorokhov:** > Thank you so much for taking the time to share your experience with Squaretalk! We're stoked to hear that we're among the best companies you've worked with! Your feedback means a lot to us and helps us keep improving our work. We're particularly delighted to know that our support team has been able to respond quickly and effectively to any issues you've encountered. Our team works diligently to resolve all technical problems swiftly, allowing you to focus on your core business activities without disruptions. ### 50. You should try SquareTalk which provides excellent unlimited Integrations and ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Çağla K. | Software engineer and Biomedical engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Squaretalk?** The surprising thing about Squaretalk is that it conveys such a complex template to its users in an easy and understandable way. It offers VIP service even in small businesses in order to monitor the workflow and establish healthy communication within the team. **What do you dislike about Squaretalk?** During the usage phase, problems that may be experienced together with support with small trainings are prevented. I can say that there is nothing I don't like about Squaretalk. **What problems is Squaretalk solving and how is that benefiting you?** It is a very open pIt is a very open platform for developers and personal development. It meets expectations. Axiom is a full-featured cloud PBX. I find it very successful for our data to use Axiomi.latform for developers and self-development. It meets expectations. **Official Response from Olivia Panayotova:** > Thanks for the great review! We’re really happy that Squaretalk is working well for you and supporting your needs. If there’s ever anything we can do to make your experience even better, just let us know. We appreciate having you with us! ## Squaretalk Discussions - [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for) - [What kind of routes are used by square talk?](https://www.g2.com/discussions/what-kind-of-routes-are-used-by-square-talk) - 1 upvote - [What is your opinion on the tool?](https://www.g2.com/discussions/what-is-your-opinion-on-the-tool) - 1 upvote - [View Squaretalk pricing details and edition comparison](https://www.g2.com/products/squaretalk/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+12%3A31%3A09+-0500&secure%5Bsession_id%5D=f4fbdec7-5d36-4a67-8e26-e39e809c647a&secure%5Btoken%5D=29b36985719e47d6151bd1d556c3bd5266b25e4cb96281201494c1cdea3eb9ca&format=llm_user) ## Squaretalk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Fireberry](https://www.g2.com/products/fireberry/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshworks](https://www.g2.com/products/freshworks/reviews) - [LeadSquared Sales CRM](https://www.g2.com/products/leadsquared-sales-crm/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [Panda Trading Systems](https://www.g2.com/products/panda-trading-systems/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Power BI Solutions](https://www.g2.com/products/power-bi-solutions/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Sedric](https://www.g2.com/products/sedric/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Squaretalk Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Mobile SMS - Email **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Workforce Management** - Agent Availability - Skills Management **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Support** - Documentation - Professional Support **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Security and privacy - AI Voice Assistants** - Encrypted communication **Access** - Software Pairing - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Squaretalk Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,601 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,471 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)