Sarah A.
SA
Sarah A.
Owner
Small-Business (50 or fewer emp.)
"Square Simplifies Payments and Streamlines Daily Operations"
5/5
What do you like best about Square Point of Sale?

I like that simplifies how my business takes payments and runs daily operations Review collected by and hosted on G2.com.

What do you dislike about Square Point of Sale?

The downside of Square point to sale is that it has higher transaction fees Review collected by and hosted on G2.com.

Verified User in Photography
UP
Verified User in Photography
Small-Business (50 or fewer emp.)
"Hassle-Free Setup with Room for Improvement"
5/5
What do you like best about Square Point of Sale?

I appreciate that Square Point of Sale has solved the issue of not being able to take payment in person, making my business appear more professional. The setup was extremely easy, taking no time at all with just typical name information and bank account routing, I was all set to go and could use it the same day. Review collected by and hosted on G2.com.

What do you dislike about Square Point of Sale?

The one thing that I don't like, of course, is always the percentage fee. Being too high. Possibly getting a better device and lowering the percentage fee. Review collected by and hosted on G2.com.

Michelle G.
MG
Michelle G.
Finance Manager
Small-Business (50 or fewer emp.)
"The all in one perfect POS platform"
5/5
What do you like best about Square Point of Sale?

The most helpful way I use Square is for invoicing customers. Payments and billing are all in one place, which makes it much easier to manage. Review collected by and hosted on G2.com.

What do you dislike about Square Point of Sale?

The least helpful part is that I sometimes have to switch from one platform to the next, although that might just be me. Review collected by and hosted on G2.com.

Aliona K.
AK
Aliona K.
"Perfect for Small Markets, Easy and Effective"
5/5
What do you like best about Square Point of Sale?

I like how easy Square Point of Sale is to use. It's super easy to set up and not a problem at all, which is really encouraging for people like me to start something new without having to set up huge account stuff. It's also great because when people forget their cash, they can simply pay with a card, making it all so easy. Review collected by and hosted on G2.com.

What do you dislike about Square Point of Sale?

I think the fee that Square charges is a little bit too high, in my opinion. Review collected by and hosted on G2.com.

Jonathan G.
JG
Jonathan G.
"Frustrating Account Issues with Lackluster Support"
0.5/5
What do you like best about Square Point of Sale?

Nothing Review collected by and hosted on G2.com.

What do you dislike about Square Point of Sale?

Square shut down my account on my very first transaction without notice, explanation, or dispute, and then held the customer’s $1,000 payment for over 90 days. They refused to release the funds to me, refused to refund the payer so they could pay me another way, and then missed their own stated release date by telling me on the phone that I’d need to wait “another 2 days.” Support reads from a script and cannot explain anything about the account closure or hold. This experience delayed payment for completed work and created unnecessary financial issues. If you’re a small business that depends on timely cash flow, be cautious using Square for invoicing. Review collected by and hosted on G2.com.

Deborah G.
DG
Deborah G.
Admin
Small-Business (50 or fewer emp.)
"Fast, Reliable, and Cost-Effective Point of Sale Solution"
5/5
What do you like best about Square Point of Sale?

Square Point of Sale provides a fast and reliable point of sale solution right at your fingertips. The software enables my clients to avoid feeling burdened by costs, as it offers a quick, efficient, and secure way to handle daily business transactions. Review collected by and hosted on G2.com.

What do you dislike about Square Point of Sale?

Square Point of Sale does not provide much protection for merchants when it comes to transactions. If a dishonest customer chooses to dispute a transaction with their bank, even after I have properly authorized the sale and provided the merchandise, they can still receive a refund without returning the items. This leaves merchants vulnerable and unprotected in these situations. Review collected by and hosted on G2.com.

Joshua L.
JL
Joshua L.
Owner
"Effortlessly Handles Payments but Needs Faster Fund Access"
4/5
What do you like best about Square Point of Sale?

I really appreciate the ease of use when collecting payments with Square Point of Sale. I like that I don't need to use different vendors, and all my transactions are kept together in one place. I also find it beneficial that saving customer contact information and delivering receipts is easy. Plus, it works smoothly with any payment method. The initial setup was very easy, which is a big plus for me. Review collected by and hosted on G2.com.

What do you dislike about Square Point of Sale?

Fund availability after transactions could be faster. I would like more bookkeeping perks or more bookkeeping features. Review collected by and hosted on G2.com.

Spencer C.
SC
Spencer C.
Founder
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Easy, Contactless Payments for Selling Items"
4.5/5
What do you like best about Square Point of Sale?

It is great for collecting payment when selling items. Very easy to use and offers contactless payment. Review collected by and hosted on G2.com.

What do you dislike about Square Point of Sale?

If the person doesn't have the ability to swipe the card, then you have to manually enter the numbers. Square charges a higher rate if card numbers are manually entered. Review collected by and hosted on G2.com.

Mantasha A.
MA
Mantasha A.
Marketing Head
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Square Invoices: Essential for Streamlined Billing, Needs Pricing Adjustment"
4.5/5
What do you like best about Square Point of Sale?

I am really impressed with the intuitive and straightforward setup process for Square Invoices. It was quite basic, and I did not face any issues in setting it up. This seamless setup experience allowed me to get started quickly without any hurdles, which is a huge plus for me. I'm also really enjoying the recurring series feature that Square Invoices offers. It stands out as a very beneficial tool for my needs at the moment, allowing me to efficiently manage and automate my billing processes. Additionally, Square Invoices has significantly eased the process of generating and handling invoices that were previously cumbersome due to the need to use different platforms. This streamlining of tasks has made a noticeable difference in my workflow, enhancing my overall productivity. Review collected by and hosted on G2.com.

What do you dislike about Square Point of Sale?

I find the pricing of Square Invoices to be somewhat high, which is a potential issue for me. Additionally, I would appreciate having the feature to e-sign invoices as it would streamline the process further. Review collected by and hosted on G2.com.

Caitlyn W.
CW
Caitlyn W.
Project Director
Small-Business (50 or fewer emp.)
"Effortless Payment Solutions for Our HVAC Business"
5/5
What do you like best about Square Point of Sale?

I appreciate Square Point of Sale for its ability to handle large transactions efficiently, which is crucial for our HVAC business where transactions often exceed $2,000. It effectively addresses the issue of clients not having cash on hand by offering diverse payment options, including credit and debit card processing, as well as financing options that allow clients to pay over time. This flexibility not only helps our clients afford the services they need but also facilitates closing deals on-site, enhancing our business efficiency. Additionally, I find the straightforward setup process and the helpful guidance through frequently asked questions particularly beneficial. Square's minimal swipe charges are commendable, ensuring cost-effectiveness for both the client and our business. The intuitive navigation within Square Point of Sale makes our continued use and integration simple, while its positive impact on sealing deals and managing payments has been significant, prompting me to rate it a 10 out of 10. It has played a vital role in our business growth, and I'm not quite sure what we would do without it. Review collected by and hosted on G2.com.

What do you dislike about Square Point of Sale?

I am concerned about the upfront charges associated with utilizing credit cards through Square Point of Sale. While these might not be officially termed as interest rates, the costs can add up given that we already pay for Square as an application to use. I believe these charges could be lower to make the service more cost-effective for businesses. Review collected by and hosted on G2.com.