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Squadcast Reviews
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Write a ReviewSandro F
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Squadcast was amaziling easy to integrate in our existing procedures and systems, having it operating from day one. Review collected by and hosted on G2.com.
What do you dislike?
I wouldn't say "dislike", I think there are many possible enhancements to do as in any product, but out of the box each feature was useful for us. The UI/UX for managing schedules for our squads could be improved as an example of this.
The absence of a method on its API for creating an incident makes the product less integrable. Review collected by and hosted on G2.com.
Kourosh T
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Schedulers is great, it gives various tools to setup a Oncall, Maintenance, ... planning.
in the other Hand Squadcast provides form for SLA and Postmortems, Integration of alerts with Slack, Github, Circle CI.
Also, Escalation is what's I really like about Squadcast! It covers Push Notifications, SMS, and Calling as you scheduled on schedulers.
For measuring KPIs on Dashboard it gives s MTTA and MTTR which shown average time of Alerts Acknowledgments and Alerts Resolving.
One thing they saw on their Software support beforehand is Feature request form! It's so relevant and helpful.
Creating teams (squads) is kind of cool too, it is fast and easy to setup your team and give a try. Review collected by and hosted on G2.com.
What do you dislike?
Schedulers ! Although it's great but lack of integration with google Calendar and Apps like Slack feels so much.
Calls, there were some cases that no one rang on the team after an Escalation of Alerts to the team level!
I think status page feature needs to change to a more useful feature and Dashboard could be more better and informative. Review collected by and hosted on G2.com.
EH
Executive Sponsor in Higher Education
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Squadcast combines incident response and status page features into a package that is great value. Squadcast has 90% of the features you need which is great for small teams such as ours. The free tier is very generous. They have a public roadmap where it is clear they are committed to regularly updating the product and adding new features. Review collected by and hosted on G2.com.
What do you dislike?
Some features that are present in competing products aren't yet implemented. For example, there isn't a way to schedule upcoming maintenance. I'd like more ability to customise the status page and present app metrics on it. I'd like closer integration with Slack. I'd like to suggest a runbook when an incident has been triggered.
The UI is sometimes a little buggy or confusing. For example, the calendar view displays our rosters in a way that looks like there are missing weeks. The UI for editing a status page is not clear. Review collected by and hosted on G2.com.
José Victor A
Desenvolvedor Back-end
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
- Its very easy to change witch team are responsible for with services with it's service abstraction
- The status page feature helped us to improve our avaliablity report to our clients without any aditional development required
- Each time that I needed some kind of support, I received a good attendance Review collected by and hosted on G2.com.
What do you dislike?
- There is some notifications that cannot be disabled yet, like "Reminder: Your upcoming on-call shift for..." email. Review collected by and hosted on G2.com.
Alejandro R
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
The way I can organize working teams and corresponding shifts, integrating smoothly with existing tools as JIRA. For us important to keep round robin dynamics and shifts due to our 24/7 support on every timezone worlwide. Squadcast has helped us to organize this specific topic and provide us a visual tool to use a calendar so every colleague can see when/time it is assign to the next shift. Review collected by and hosted on G2.com.
What do you dislike?
As for now a pretty smooth tool, nothing I dislike. Review collected by and hosted on G2.com.
Hayden W
Customer Support Team Lead
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
The pricing for the product cannot be beaten. Review collected by and hosted on G2.com.
What do you dislike?
The platform needs a lot of tweaks to bring it to the level of competitors like OpsGenie and PagerDuty.
Escalation policies are not intuitive and to be frank, I am not even sure if my employees are receiving them. In an ever-growing remote workforce, knowing my team has been pinged is critical.
The on-call scheduling is tedious, at best.
The on-call display is not dynamic, I must sign out and back in across Chrome/Safari/Firefox in order for it to update.
I cannot transition or re-assign tickets via Slack, which OpsGenie and PagerDuty can both do with ease.
The product has the potential to be fantastic, however, at this stage, it isn't worth the time. Review collected by and hosted on G2.com.
Godrej W
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Ease of interaction and simplicity. Basic plan with free 10 users. Review collected by and hosted on G2.com.
What do you dislike?
Some options like managing on-call on calendar and link to the various sources in alerts were little confusing first to get started with. Review collected by and hosted on G2.com.
AP
Administrator in Primary/Secondary Education
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
- Squadcast is simple and easy to use
- The alerts reliable
- Easy to define team, escalation
- Customer service helpful and responsive when there is an issue Review collected by and hosted on G2.com.
What do you dislike?
- Need some steps to define rolling schedule Review collected by and hosted on G2.com.
Emanuel B
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Duraiselvan M
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Nikhil A
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Christopher C
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Dave L
CTO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
It's way cheaper than the competitors, include all the features you really need, support is ultra responsive and the platform keep evolving. When they say that a feature will come, it will, and fast ! Review collected by and hosted on G2.com.
What do you dislike?
The mobile app is not the best but does the trick. PSTN fall back does the trick in case the app is not working and I'm confident that they will fix/improve the app in the future/ Review collected by and hosted on G2.com.
Roberto B
Founder & CTO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Andrew H
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Since I started working with Squadcast, they have remained consistent in their customer-centric approach. They have implemented many of our features requests which are critical to our fast-paced industry of ever-evolving technology and growing requirements. The ability to have a discussion with the product owner and team behind the product is powerful. I'm happy to continue our partnership with them. Review collected by and hosted on G2.com.
What do you dislike?
It needs a Terraform module so we can automatically deploy services Review collected by and hosted on G2.com.
AF
Administrator in Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
UE
User in E-Learning
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Ernesto F
Analista Devops
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
UI
User in Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Easy insights around issue acknowledgement and resolution timings and other stats.
Also great api support Review collected by and hosted on G2.com.
What do you dislike?
An option to ingest logs along with alerts and a way issues are better identified and mapped to existing recurring issues. Review collected by and hosted on G2.com.
AF
Administrator in Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
The time in that the squad is notified, the integration with gcp and others services type is accesible and the notification system is great for all users Communication and error detection have a realtime notification for solve all errors presented in the applications thats we management and help us to improve the time for get a solution detected the bugs or downtime service Review collected by and hosted on G2.com.
What do you dislike?
Maybe the interface is confused in some scenarists Review collected by and hosted on G2.com.
Shrey G
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Liran Z
Co-Founder @ lili
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Very easy to integrate with practically every product we use for monitoring Review collected by and hosted on G2.com.
What do you dislike?
Phone call is not coming from the same phone all the time, so difficult to make it call when phone is on silent mode Review collected by and hosted on G2.com.
AI
Administrator in Insurance
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Hands down it will have to be the service, changes to the platform to work with our needs in a timely fashion is something we are not use to and really enjoy that customized flexibility. Review collected by and hosted on G2.com.
What do you dislike?
Ability suppress all notifications during a large maintenance or outage. Review collected by and hosted on G2.com.
arturo c
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Utsav B
Senior Software Engineer
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
Squadcast is not just an incident management tool. The best part that I like is the incident discussion history can be used as a knowledge base for the organization. Review collected by and hosted on G2.com.
What do you dislike?
As of now nothing, the product seems to be very mature. Review collected by and hosted on G2.com.
