--- title: SolarWinds IT Incident Response (Squadcast) Reviews meta_title: 'SolarWinds IT Incident Response (Squadcast) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 310 reviews by the users' company size, role or industry to find out how SolarWinds IT Incident Response (Squadcast) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 310 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds IT Incident Response (Squadcast) Reviews **Vendor:** SolarWinds Worldwide LLC **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 310 ## About SolarWinds IT Incident Response (Squadcast) SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement. ## SolarWinds IT Incident Response (Squadcast) Pros & Cons **What users like:** - Users value the **real-time alerting and scheduling** features of Squadcast, enhancing their incident management experience. (50 reviews) - Users appreciate the **simple and user-friendly interface** of SolarWinds IT Incident Response, making it easy to set up and use. (47 reviews) - Users find Squadcast's **intuitive navigation and robust automation** streamline incident management and improve team efficiency. (29 reviews) - Users value the **wide range of integrations** in SolarWinds IT Incident Response, enhancing centralized incident management across tools. (27 reviews) - Users value the **feature-richness** of SolarWinds IT Incident Response, particularly its real-time alerts and reporting capabilities. (22 reviews) - On-Call Services (20 reviews) - Users appreciate the **efficiency** of Squadcast, enabling streamlined incident management and quick setup for their teams. (19 reviews) - Alerting System (18 reviews) - Users praise the **responsive customer support** from Squadcast, facilitating seamless setup and immediate assistance when needed. (18 reviews) - Users find the **easy integrations** of SolarWinds IT Incident Response convenient, streamlining setup and customization. (15 reviews) **What users dislike:** - Users face **notification issues** with Squadcast, including alert flooding and difficulties in managing notifications effectively. (28 reviews) - Users struggle with **alert overload** in Squadcast if configurations are not set up properly, leading to fatigue. (20 reviews) - Users find the **missing features** frustrating, with inadequate alerting options and subpar filter functionality affecting usability. (11 reviews) - Users report **feature issues** with complex UI and difficulty in performing batch actions for incidents in Squadcast. (9 reviews) - Users face **scheduling issues** that complicate management tasks and hinder overall user experience with the app. (9 reviews) - Users face challenges with **call issues** , including lack of round robin alerts and difficulties in acknowledging calls. (8 reviews) - Users feel the **limited features** in the free plan restrict functionality, potentially hindering user loyalty and upgrades. (7 reviews) - Technical Issues (7 reviews) - UX Improvement (7 reviews) - Bugs (6 reviews) ## SolarWinds IT Incident Response (Squadcast) Reviews ### 1. Squadcast is a really helpful product for alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Rachit G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast is a beneficial product for alerts, and it helps in letting us know real-time updates for any critical outage during our off shifts, and we are better equipped to handle the alerts efficiently. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I have not seen any downsides in using the squadcast so far. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We are immediately able to see whenever there is a major service outage in the location and we are able to quickly get into a call and resolve the issue if something bad happens in the buliding. **Official Response from Chitra Bisht:** > Thank you for sharing your positive experience with Squadcast! We're delighted to hear that our real-time alert system is helping you efficiently manage critical outages. ### 2. One of the best tool to track incidents and helps in the oncall **Rating:** 4.5/5.0 stars **Reviewed by:** Vishesh K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** the tool provide a great way to track the tickets, incidents etc and the way it gets easily integrated with other tools such as datadog is really healpful . Overall SquadCast helps get the timely alerts and helps in the oncall **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing much, would love to use the API;s if its available so that it can be easily integrated with Applications. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squad cast helps in trracking of the incidents, alerting for severity issues and integration wil datadog and sentry is very beneficial **Official Response from Sanjog Sandhu:** > Hello there! We're happy to inform you that we have a comprehensive API documentation available for your reference: https://apidocs.squadcast.com/ ### 3. Great solution. Helps us a lot. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander T. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Calls and text messages are delivered! Team management is transparent. Really enhoy that solution has free plan to test it. Got payed plan for the whole team. Like managed escalation matrix. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Voice calls do not work with all telecoms. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Alerts wakes my team up at any time. We get push notifications, text messages and calls when something happens. ### 4. Really good experience for issue reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Gisele K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The ability to send different types of notifications, and the integrations that can be done with it, such as slack integrations which allow you to interact with the application. the different types of incidents are a really great feature. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** It's really complete application, Not much negative things to say. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It lets you follow the alerts letting you know what's the progress and possible resolution for them, allowing to track with tickets whatever comes up in it. It improves the incident management. **Official Response from Sanjog Sandhu:** > Thanks for sharing your positive experience with Squadcast! We're thrilled to hear you experience with us :) ### 5. Great Product for Businesses Who Need an On-Call Scheduler **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The reporting of incidents where those on call are directly notified through multiple modes of communication and the ability to indefinitely schedule members for shifts, is very nice. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The navigation pane can be frustrating to use as on a desktop, the icons arent always obvious, so it would be nice if the navigation pane was wider with a description next to them instead of a tooltip. Rescheduling for individual shifts is not very intuitive for the organization, so it does not get used, unfortunately. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast is making on-call managment and application incident reporting more streamlines for those on call during incidents. ### 6. Efficient and Reliable platform for incident management **Rating:** 4.0/5.0 stars **Reviewed by:** AKSHAY J. | Lead Devops, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It is an efficient tool for incident management with good escalation policies in place. Also reduces most of the manual efforts for the same. It comes with its analytics which is very efficient and helpful during the analysis of root cause over a period **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The Squadcast provides a user-friendly interface, but it can be challenging for non-tech / new people to use for the first time. (Still, the demo or guidance is required) The cost of the Squadcast is on the higher side as compared to other tools in the market **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It helps us to create detailed reports for RCA and incident management with real-time alerting on calls, messages and email Also integrates with many tools, which makes it flexible too. We have implemented it with Slack for better notifications **Official Response from Sanjog Sandhu:** > Hello there! Your feedback is greatly appreciated. At Squadcast, we've designed our platform to cater to the needs of all internal teams. However, we're continuously striving to enhance user experience and ensure our platform is even more user-friendly. ### 7. Simple and Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek R. | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** API is very easy to use and implement. Customer support is very quick and responsive. It was very easy to integrate this with ELK. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Sometimes while acknowledging one alert, another one comes. There should be some time gap in calling so that it is easier to acknowledge. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** All the service and metric alerts for the VMs. ### 8. Full featured product, excellent interface, responsive product team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Interface is very user friendly. It's easy to create custom rules, views, etc. Documentation is very well done and complete. I have found that the product is flexible enough that it is able to meet every scenerio I need from it. The zero cost tier of the platform is very generious to test the product. There are advanced features for things like creating teams, call outs, escalation points. The playbook feature is still pretty basic (basically checklists) but is being improved (and is still helpful in it's current forms) The product team is SUPER responsive. They reach out (roughly) quarterly and offer to meet with you to ensure you are happy with the product and address any complaints of features requets you have have. They are not at all pushy on these calls, and have given me some great ideas on how I can better use the product. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I really don't have any dislikes. Any issues that I have experienced were addressed with my converstations with the product team. I do wish I could customize email notifications a bit more - so that they are easier to read. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We use Squadcast as part of cybersecurity toolset. It is used as an alert/incident tracking/management tool to receive information from our various data sources. (Given the security related aspects, I won't be too detailed in my review, but I will say the flexibility of Squadcast, combined with excellent documentation, has had it very easy to integrate our systems) **Official Response from Sanjog Sandhu:** > Thank you, we're grateful for your review! Your insights contribute significantly to our continuous improvement. ### 9. Very intuitive UI! **Rating:** 5.0/5.0 stars **Reviewed by:** Saqib S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast makes it easy to set up alerts for any appliance/application. As a new user the onboarding was smooth and quick enough to get started. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I have not yet found anything I dislike about Squadcast. It just works. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We were receiving too many alerts from multiple different systems. Squadcast has simplied this, creating one point of reference for most/all alerts. **Official Response from Chitra Bisht:** > We're thrilled to hear that you found Squadcast's alert setup easy and the onboarding process smooth! We're committed to providing a seamless experience for all our users. ### 10. Staying Ahead with Service Alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast excels at notifying about critical service issues that demand immediate attention. It seamlessly integrates with other monitoring systems, such as Azure Insights and Datadog. We mainly use these two, and setting up notification rules has been hassle-free. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** A notable drawback is the repeated alerts for the same issue during investigation, which can be quite frustrating. Although there are manual options to suppress these alerts, an automatic feature to recognize and mute repetitive alerts for the same active issue would be highly beneficial, especially to avoid the disruptive alert sounds. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast provides immediate insights into errors, eliminating the need to constantly monitor incoming logs. This real-time visibility is a significant advantage in our operations. ### 11. Squadcast helps us improve the customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Santiago Agustín F. | Chief Information Security Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The product consistently perform as expected without frequent breakdowns or errors and offer good value for the price **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The GUI, its soo complicate vs the competition. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It helps us resolve tickets when what we classify as an incident is occurring. It involves escalating and provisioning our systems for its tracking. **Official Response from Chitra Bisht:** > Thanks for your positive feedback. We'll definitely take your input into consideration about GUI as we continue to improve our product. If you have any specific suggestions or areas you'd like us to focus on, please let us know here: https://www.squadcast.com/support-ticket-form ### 12. My Review of Squadcase **Rating:** 3.5/5.0 stars **Reviewed by:** Michael C. | Director of DevOps, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast offers may features, is highly customizable and easy to use. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The user interface can be a little overwhelming at first. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast helps us to easily customize our incident notification levels and our on-call scheduling. ### 13. Saviour of my downtimes. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** When any alerts occur it informed through various integrations along with phone calls and SMS. It helped me check into those alert when I am not in front of the computer. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** There is not as such thing that I disliked. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We have some services running. If any disputes happen to those services we get alerted through Squadcast. If Squadcast is not there it is very hard for us to debug those issues. We need to wait for the customers' response for those bugs. **Official Response from Chitra Bisht:** > Thanks for your positive feedback. We are glad to hear that Squadcast's alerting system and integrations have been helpful, even when you're away from your computer! If you ever have any feedback or suggestions, we're all ears. ### 14. Efficient and very useful Platform for incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It is a very reliable platform with well-received notifications, audio quality for call alerts is much better and clearer to understand. Gives detailed incident reports for analysis, which is very useful for RCA. Escalation Policies can be well defined **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** While SquadCast aims to provide a user-friendly interface, a learning curve can still be involved, especially for non-tech or new users. Some users may find it initially challenging to set up and navigate through the platform **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It provides high-quality audio during call alerts with better escalations in place. Also, it integrates with multiple monitoring and alerting tools like Slack etc. The analysis and incident reports are beneficial during the creation of RCA and fundamental analysis over a specific period. **Official Response from Sanjog Sandhu:** > Thank you for your feedback, Akshay! We're happy to hear that our platform is helping you, please feel free to reach out to us if you have any requests or feedback at support@squadcast.com :) ### 15. Overall good experience & reliable service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** * being able to set multiple policies in case of incidents. * easy to integrate with multiple services like SMS, slack, etc. * it is easy to get started. * Haven't had a chance to interact with customer service till now. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** * Less feature rich * some of the feature are behind paywall. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It solves the incident management and alerting parts for us. We get quick alerts in case of any issues with our services helping us in minimizing impact on business. ### 16. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Manan D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Its UI is so simple to manage and interact. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The suppression rules and other automations can be improved more to easily see what will be the output of the suppression. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** escalation policies for different teams. ### 17. Very good to use and will recommend my friends **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit B. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Very good rather than pager duty, will suggest to all my friends and other company friends and ui is best, get alerts very fast and reliable **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** It get call for all members all at once, it should have a round robin, should improve this **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Need to solve the issue of getting call to every member of my team as sometimes get frusted, and it should get fast response **Official Response from Chitra Bisht:** > Hello! Thank you so much for your input and feedback! We wanted to take a moment to let you know that Squadcast offers Escalation Policies with Round Robin Escalations, which could be just what you need to address your specific use case. https://support.squadcast.com/escalation-policies/create-and-manage-escalation-policies" ### 18. Good alerts launcher **Rating:** 3.5/5.0 stars **Reviewed by:** G D. | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Good solution to get alerts from a webserver connected to scientific devices. Especially helpful as a platform to send SMS when an alert is emitted **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Complex to use and administratie for our simple needs **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Allow sending of sms without specific hardware ### 19. Squadcast Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast is great for scheduling on-call engineers especially for different teams. It also can easily integrate with other systems so you can get an automated call or message when something is going wrong. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The only downside that I've had recently is the switch from the old scheduling to new scheduling. Here, our calendars got out of sync and we had to reset the order of engineers on-call schedules. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It's an easy scheduler for on-call as well as alerting us when something is going wrong in our system. **Official Response from Chitra Bisht:** > Hello there, We hope the sync is working fine now, you can refer to our documentation for clarity or reach out to our support for further assistance (support@squadcast.com) We value your input! ### 20. This is the best platform yet **Rating:** 4.5/5.0 stars **Reviewed by:** Raghav S. | Backend engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Reliably report production issues to on-call team. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I dont dislike anything about squadcast! Everything works great!! **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** In case of any production issue it notifies the team that something is wrong and we must have alook. Allows to keep track of all issues **Official Response from Chitra Bisht:** > Thank you for your glowing review! We're thrilled to hear that Squadcast is the best platform for reliably reporting production issues and that everything works great for you. Your satisfaction is our top priority. If you ever need assistance or have any suggestions, feel free to reach out. Thanks again! ### 21. The product is really good **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The timely pings help me get on to the issues as soon as possible **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing much as of now. Can't think of anything which can be disliked **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It's solving the alerting issues for us and we are benefitting a lot from it. **Official Response from Chitra Bisht:** > Glad to hear you find Squadcast really good! The timely pings are indeed helpful. Thanks for your positive feedback! ### 22. Squadcase a great app **Rating:** 4.5/5.0 stars **Reviewed by:** Shlok P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** All the insights are easily available in the app, from sentry to aws. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The UI is sometimes bit confusing. And google SSO is not present. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** All prod incidents are acknowledged using squadcast. It lists all the incidents at a single place. **Official Response from Chitra Bisht:** > Thanks for your positive feedback. We're glad you find Squadcast to be a great app. We have Google SSO in Squadcast. You can check out our support page for more information. Keep enjoying Squadcast. Thanks again. ### 23. Good product at great price **Rating:** 4.0/5.0 stars **Reviewed by:** Alok S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast has almost all the features you would need in an alerting product. It has been very reliable for us with no missed alerts over 2 yearss of operations. Best thing is , you get all this at a very good pricing compared to its competitors. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Grouping and suppressing alerts is a bit involved. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We use squadcast to manage our on-call operations. We have found it to be a reliable tool with no downtime and good support. **Official Response from Chitra Bisht:** > Thank you for your feedback! We're glad to hear that Squadcast has been reliable for you with no missed alerts over two years of operations. We're committed to providing excellent features for greater profitability. If you need anything else, feel free to reach out! ### 24. Solid incident management tool with great support **Rating:** 4.0/5.0 stars **Reviewed by:** Gal K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** - Easy integrations - Amazing customer support - Attentive to customer needs and feature requests - Easy to implement **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** - Jira integration is very lean, not allowing multiple issue statuses - New calendar is complex to manage multiple teams - In general, not the best tool to manage multiple teams on call - Status page is lacking in features **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast is our main incident management tool, we integrated out monitoring systems to send alerts to it and from there to our on-call representatives **Official Response from Chitra Bisht:** > Thank you for your positive review. You can explore our documentation on the bidirectional sync between JIRA & Squadcast. We have also added some new settings in our Status page feature. ( https://support.squadcast.com/) You can write to us a detailed account of your challenges here: https://www.squadcast.com/support-ticket-form. We'd get in touch to understand and assist you better. Thanks again :) ### 25. Best Schedules, noisy alerts. **Rating:** 3.0/5.0 stars **Reviewed by:** Andres B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Flexible Schedules, as an international team this is really important to us. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** There are no alert severity levels, and all alerts no suppressed makes my phone ring, it would be nice to have different severities that react differently. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Data Observability Alerting on a Distributed Team **Official Response from Sanjog Sandhu:** > Hi! Thank you for your feedback! We suggest exploring our Tagging and Routing rules feature, where you can assign severity levels to Incidents. You can also utilize suppression rules for better incident management. For even more precise noise reduction, our documentation offers various features. For further inquiries, contact us at support@squadcast.com or engage with our community: https://community.squadcast.com/view/home Link to documentation: https://support.squadcast.com/ ### 26. Overall Experience is good with squadcast services **Rating:** 4.5/5.0 stars **Reviewed by:** Harshit P. | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It has good features, like it has round robbin fashion alert system which many alert services are lagging, which is very useful in case of my organization **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Sometimes duplicate alerts are coming, but I am not sure if that is configuration miss from our side or from squadcast side **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Providing alerts if any services are down then we can take action immediately **Official Response from Sanjog Sandhu:** > Hello there! We understand the challenges you've encountered while configuring deduplications. If this issue persists, please don't hesitate to reach out to our dedicated support team at support@squadcast.com or post your query on our community portal: https://community.squadcast.com/view/home" ### 27. Good At a Niche **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Maritime | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** I think Squadcast very solidly offers what it says on the box. It fulfills my needs solidly and without too many bells and whistles but gives a ton of flexibility. It's a big step up from using slack or email. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I think the defaults could be better and I do wish there was a cleaner way to handle specific notifications as higher priority via phone but I'm not sure that's technically feasible. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We use it for on call alerting. ### 28. Squadcast is innovating the on call space **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** I like that squadcast is changing up the game in the on-call space by providing customization around alert supression/deduplication as well as automation around specific alert sources such as cloudwatch infra alarms . I understand that squadcast is a start up and early on, but they combat that by being very responsive on the support side of things. Communication is key in the startup realm! **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Some UI things seem complex/unclean, such as the different views for schedules. The week view is a little too cluttered to read, but the month view is my favorite. It would be nice to be able to change your default view on the schedules. I'd also prefer to see the final rotation as the default since that's what is most important when taking a look at the schedule. One other thing I'd point out is performing "mass actions" is not the most intuitive. For example, if I have 20 incidents that I know are all the same thing and I want to acknowledge or resolve them all, I have to change the incident filter in order to do so. It would also be nice to have a feature where I can group incidents into one. If I can just say "These 20 incidents are really just one incident". **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast is currently providing automaton around our scheduling and communication through the on call process. Eventually, we will also tie the status page into things and have more of a robust customer support flow coming through squadcast as well. **Official Response from Sanjog Sandhu:** > Thank you for your feedback. It's encouraging to hear that our features are aiding your team. For any further feedback, feel free to reach out to our support team at support@squadcast.com! ### 29. Simple, Good and Seamless **Rating:** 4.5/5.0 stars **Reviewed by:** Tamilmani P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It is simple and ease to access without any difficulties. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing to mention about. Change the logo **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Acknowleging alerts and used to create tickets using webhooks. Helping to sort out the alerts. ### 30. Consistency for On-Call **Rating:** 4.5/5.0 stars **Reviewed by:** Curtis N. | Director Network Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the right process is kicked off for the alert. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use cases were this re-tagging would be beneficial. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Before using a product like Squadcast our on call experience was not consistent. Each of member of our oncall team addressed alerts differently. Squadcast allows us to collaborate on alerts as a team and decide how the alerts will be addressed while on-call. **Official Response from Chitra Bisht:** > Thank you for your feedback. It's encouraging to hear that our features are aiding your team. We've taken into account your comments regarding alert tagging and are actively working towards improving it. For more details about your usage of automation rules, feel free to reach out to our support team. ### 31. Incident Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** We switched to Squadcast from Pagerduty. We found that the interface was similar and intuitive, and had all of the necessary functionality. It was a pretty seamless transition, even or our various integrations with Slack and Jira. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The on-call calendar view can be confusing, especially when there are overrides or exporting the calendar view. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Keeping a rotating schedule of on call engineers, so someone is always available and notified of any incident. **Official Response from Sanjog Sandhu:** > Hello! Thank you for your valuable feedback. We truly appreciate your insights and have recorded your comments! ### 32. good for IT companies. **Rating:** 4.5/5.0 stars **Reviewed by:** Kunal J. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast helps teams organize and track incidents, allowing them to prioritize and assign tasks to the appropriate team members. This helps streamline the incident resolution process. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Alerting tools often come with a price tag, and the cost may vary depending on the features and usage. It's essential to evaluate the pricing structure and determine if the tool's benefits justify the investment. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Alerting tools aim to provide accurate notifications when incidents occur. However, false positives (notifications for non-issues) or false negatives (failure to detect real issues) can occur. These inaccuracies can potentially lead to alert fatigue or missed incidents, impacting the effectiveness of the tool. ### 33. Squadcast for business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast helps teams organize and track incidents, allowing them to prioritize and assign tasks to the appropriate team members. This helps streamline the incident resolution process. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** you may encounter limitations in customizing and tailoring the tool to your specific needs. This may include customization of notification channels, incident workflows, or other aspects that are critical to your organization's processes. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Notification and alerting: Squadcast can send notifications and alerts to team members through various channels (such as email, SMS, or mobile apps) when an incident occurs. This ensures that the relevant individuals are promptly informed about issues that require their attention. Escalation policies: Squadcast enables teams to define escalation policies to ensure that if an incident is not acknowledged or resolved within a specific time frame, it is escalated to the next level of support or management. This helps prevent incidents from going unnoticed or unaddressed. **Official Response from Sanjog Sandhu:** > We appreciate your thoughtful feedback! We acknowledge your observations and are proactively addressing them. Should you have any more questions or require further assistance, please reach out to our support team at support@squadcast.com! ### 34. Was easy to transition and has been a nice change of pace from what we used previously **Rating:** 4.0/5.0 stars **Reviewed by:** Nate E. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Easy to use for the most part, I can customize the alert notification tones **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Alert details could be easier to read. More customization would be nice. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It assists in handling after hours calls and alerts **Official Response from Chitra Bisht:** > Thank you for sharing a positive review. For alert details customization we recommend you to use color coding to visually distinguish different types of alerts (e.g., high priority - red, medium priority - yellow, low priority - blue). We'd love to hear your specific need for alert customization, you can write to us in detail at support@squadcast.com. ### 35. A very good IMT (Incident Management Tool) **Rating:** 4.5/5.0 stars **Reviewed by:** Rajesh V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Easy schedule creation, quick integration and best support. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Two way extensions sometimes create a loop of triggers. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** The problem of managing the 24x7 incident management within the SLAs. ### 36. My go-to for critical incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** For me, the interface is very intuitive; it's easy to find what needs to be done for open incidents. It's also really easy to create services and integrate alert sources and other tools into Squadcast. The mobile app is really good, too; I depend on it. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** There can be a little bit of a learning curve on modifying existing alert sources for a service. I'm used to it now, but that's one area where the UI could use some improvement. I'd also like a little more variety in configuring private status pages. Most of the people who need to see status pages are internal users but they're not Squadcast users. So if I need a private status page, I'd probably use another tool for that. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast lets me reduce some of the noise from our various monitoring toolsets, so that I can look in one place for alarms that need action taken on them. The alerting features built into a lot of monitoring tools fall short for me, and Squadcast helps me make sure that I'm seeing critical alerts in a single place. **Official Response from Sanjog Sandhu:** > Hello, Thank you for reaching out with your valuable comments and feedback. In regards to your inquiry about utilizing private Status Pages, would you be interested in incorporating these private Status Page viewers as Stakeholders within Squadcast? This would grant them exclusive access to the status pages, addressing your specific use-case. For any further questions or feedback, please don't hesitate to contact us at support@squadcast.com! ### 37. Good features and pricing compared to competitors **Rating:** 4.0/5.0 stars **Reviewed by:** Shibashish S. | VP, Projects, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The squadcast support team is good; they hand hold to onboard/migrate and also support proactively post that. The Squadcast product is feature-rich, I especially like their reporting. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Pricing can be better for bulk users. On the product, some more granular reporting is required like how many alerts got escalated, etc. Also need a feature to group similar alerts for better analysis. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Alerts sent via email, slack or sms are likely to be less visible compared to voice calls. Squadcast enables voice calls for alerts. Squadcast allows escalations to be set so that incident alerts are attended to and SLAs are not breached. **Official Response from Chitra Bisht:** > We're delighted to hear that you value our support and feature-rich product! Check out the Incidents Dashboard and Analytics Dashboard - Total Incidents, MTTA and MTTR Incidents - with drilled down Incident Analytics. You might explore our latest features, including Auto Pause Transient Alerts and Intelligent Alert Grouping, for streamlined Incident Management experience. ### 38. Easy to implementation and integration. **Rating:** 5.0/5.0 stars **Reviewed by:** amar t. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Easy to implementation and integration, Helped team to understand fast . **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Email and phone alerts frequency, Even post acknowolegement recieving calls. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** solving our critial servers down with prompting alerts. **Official Response from Sanjog Sandhu:** > Thank you for your review! If you are still encountering the issue of receiving calls post acknowledgment, please don't hesitate to contact our team at support@squadcast.com for assistance! ### 39. Great tool, integrates well into Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** I like all the intergrations aviliable. One that we use the most is Slack **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Adding users to groups can be a bit confusing with the current UI. The UI/UX could use a rework. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It let's us know when one of our application services is down. ### 40. Great product to organize a difficult task **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The design is really cool and the alerting feature is well made, also organizing the schedule is nice. Also the integration with Sentry worked well. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Initially we struggle a little bit to change shifts when we were oncall, I think now it with the scehdules v2 is better. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It solved the alerting problem and the on call shift management. **Official Response from Chitra Bisht:** > Thank you for your feedback! We appreciate your patience with the initial challenges in changing shifts and are happy to hear Schedules v2 has improved your experience. If you have any other suggestions or need assistance, feel free to reach out. Thanks again! ### 41. Good experience **Rating:** 3.5/5.0 stars **Reviewed by:** Thrinadh K. | SRE, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Able to configure routes based on priority, clean schedules. Great that we modified the way we can update the incidents in the new status page. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Unable to group the alerts. Squadcast unable to respect the inhibit rules firing from alertmanager **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Currently we are using only for getting pages. **Official Response from Chitra Bisht:** > Your cooperation is greatly appreciated, and we look forward to resolving this matter for you. Thank you for choosing Squadcast! ### 42. Get Notified Instantly with squadcast **Rating:** 5.0/5.0 stars **Reviewed by:** Pranav C. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The best tool I have used till now for alerting, which notifies you instantly by calls when any critical event occurs. I found this best to use for alerting. Compared to pagerDuty this is way better to use. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Sometimes at the initial level of use, it may take time to understand the UI, other than this, as a user, i don't find any dislikes. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** As a User, it effectively solves the problem by alerting on call when a critical event occurs. We have so many servers for monitoring which are being monitored and alerted by squadcast very easily. **Official Response from Chitra Bisht:** > Thank you for the fantastic review! We're thrilled to hear Squadcast has become your go-to tool for critical incident alerting. ### 43. A helpful reminder tool **Rating:** 4.0/5.0 stars **Reviewed by:** Muhamed K. | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** squad cast on call services helping us to filter important things among 1000 mails. Easy to undersatnd thins from UI. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Lots of false alerts unwanted alerts need to filter out to reduce continuous calls. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Tickets distribution and resource health monitoring . By these action user can save lot of time and work will equally distributes among team members. **Official Response from Chitra Bisht:** > Thank you for your feedback! We're glad Squadcast helps filter important alerts and has an easy-to-understand UI. We suggest you leverage smart tagging and routing (https://support.squadcast.com/services/event-tagging) (https://support.squadcast.com/services/alert-deduplication-rules), global event rulesets (https://support.squadcast.com/global-event-rulesets/global-event-rulesets), fine tune alert threshold, intelligent alert routing (https://support.squadcast.com/services/intelligent-alert-grouping-iag), etc. Furthermore, our support team is happy to assist via https://www.squadcast.com/support-ticket-form or live chat in the app. ### 44. Does what it is supposed to do **Rating:** 4.0/5.0 stars **Reviewed by:** Miguel C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Does what it is supposed to do Allows the right people to get notified **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing really, but it would be nice to have templates for frequent responses **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Solving emergencies **Official Response from Chitra Bisht:** > Thanks for your positive feedback! Can you could you please provide more specific details or examples for the frequent response template you'd like to have? Feel free to write to us here: https://www.squadcast.com/support-ticket-form ### 45. It was great experience using squad cast. **Rating:** 4.5/5.0 stars **Reviewed by:** Krupa kiran B. | Network & Security Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** I like the Incident alert systems, on-call shifts, and SLO. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** It does work well unless they have some maintenance issues. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** when a client raises a query, it will generate a ticket on squad cast alert and I will acknowledge the alert and respond to the client. ### 46. it's not super intuitive to use without a ton of onboarding **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** it's cheaper than pagerduty, and it can get the job done **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The UI is not intuitive. I just want to know if I am on call RIGHT NOW, when I'm on call next, and make it easy to swap on calls with teammates. You shouldn't need to do a 45 minute onboarding to figure this out. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** managing and scheduling on call rotations, escalating issues **Official Response from Chitra Bisht:** > Hey, thank you for taking out time to share your review. You can click on Schedules from the left side navigation sidebar to view the ongoing and upcoming schedules along with shift length and details of members on the shift. The platform provides multiple views of your on-call calendar - monthly, weekly, daily and list formats. You can refer our documentation. ### 47. Good for alerting **Rating:** 5.0/5.0 stars **Reviewed by:** pratik c. | System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Alerting is best with this tool. You get directly notified when any critical event related to your application occurs. Best tool i have used till now. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The level of customization options in Squadcast, such as configuring alerts and notifications, may be limited for some users who prefer more flexibility and granularity in their configurations. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast provides a reliable and robust alerting system that ensures timely notifications for incidents. It allows you to configure multiple notification channels, such as SMS, email, phone calls, and push notifications, to ensure that the right people are alerted promptly. **Official Response from Chitra Bisht:** > Thanks for your positive review. Thank you for your feedback. We're constantly working to expand customization options! Here's a blog that might help: https://www.squadcast.com/blog/tips-to-never-miss-an-incident-notification-with-squadcast-escalations-policies Also feel free to share specific suggestions with our team. https://www.squadcast.com/support-ticket-form ### 48. Squadcast is a great tool for Incident managment and Alerting **Rating:** 4.0/5.0 stars **Reviewed by:** Nikhil T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast has integration with multiple alert sources. The alert source list contains almost all the tools available which are used in Cloud Engineering. Also, the integration with those alert sources is too easy to configure. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Till now we dint find any issues with Squadcast which we are not happy about. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We wanted an alerting tool which incident management. Squadcast solves our problem of alerting with incident management functionally. Right, we have a single tool for managing our alerts and incidents. It also helps us to manage runbooks which helps us to solve any incidents quickly. **Official Response from Chitra Bisht:** > Thrilled to hear you appreciate Squadcast's seamless integration with various alert sources in Cloud Engineering. Your positive feedback is valued. Thank you. ### 49. Moderate user **Rating:** 4.0/5.0 stars **Reviewed by:** prudhvi k. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** flexibility and organization of tiles and spaces **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** re-try mechanisam enforcing will reduc the user **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** makes calls and informs engineer ### 50. Good experience as on-call engineer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** As an on-call engineer I used Squadcast for incident response. I enjoyed the easy setup on my own devices and easy integration with monitoring tools. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The app feels a bit out of date. It is also hard to swap schedules with other engineers **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Better response to P1/P2 events ## SolarWinds IT Incident Response (Squadcast) Discussions - [Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) - 1 comment, 1 upvote - [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) - 1 comment - [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) - 2 comments - [View SolarWinds IT Incident Response (Squadcast) pricing details and edition comparison](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+15%3A06%3A39+-0500&secure%5Bsession_id%5D=95c97e83-1a0f-4cf5-97b5-c33bad3427d6&secure%5Btoken%5D=b2883493d5fac629e995bcef9071b6d027a14c9aa90f2beffeee8067c14e3cdb&format=llm_user) ## SolarWinds IT Incident Response (Squadcast) Features **Administration** - Reports & Analytics **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Service Desk** - Incident Reports - Process Workflow **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Functionality** - Alerting - Automation **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation ## Top SolarWinds IT Incident Response (Squadcast) Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (949 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (54 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (766 reviews)