--- title: SolarWinds IT Incident Response (Squadcast) Reviews meta_title: 'SolarWinds IT Incident Response (Squadcast) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 310 reviews by the users' company size, role or industry to find out how SolarWinds IT Incident Response (Squadcast) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 310 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SolarWinds IT Incident Response (Squadcast) Reviews **Vendor:** SolarWinds Worldwide LLC **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 310 ## About SolarWinds IT Incident Response (Squadcast) SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement. ## SolarWinds IT Incident Response (Squadcast) Pros & Cons **What users like:** - Users value the **real-time alerting and scheduling** features of Squadcast, enhancing their incident management experience. (50 reviews) - Users appreciate the **simple and user-friendly interface** of SolarWinds IT Incident Response, making it easy to set up and use. (47 reviews) - Users find Squadcast's **intuitive navigation and robust automation** streamline incident management and improve team efficiency. (29 reviews) - Users value the **wide range of integrations** in SolarWinds IT Incident Response, enhancing centralized incident management across tools. (27 reviews) - Users value the **feature-richness** of SolarWinds IT Incident Response, particularly its real-time alerts and reporting capabilities. (22 reviews) - On-Call Services (20 reviews) - Users appreciate the **efficiency** of Squadcast, enabling streamlined incident management and quick setup for their teams. (19 reviews) - Alerting System (18 reviews) - Users praise the **responsive customer support** from Squadcast, facilitating seamless setup and immediate assistance when needed. (18 reviews) - Users find the **easy integrations** of SolarWinds IT Incident Response convenient, streamlining setup and customization. (15 reviews) **What users dislike:** - Users face **notification issues** with Squadcast, including alert flooding and difficulties in managing notifications effectively. (28 reviews) - Users struggle with **alert overload** in Squadcast if configurations are not set up properly, leading to fatigue. (20 reviews) - Users find the **missing features** frustrating, with inadequate alerting options and subpar filter functionality affecting usability. (11 reviews) - Users report **feature issues** with complex UI and difficulty in performing batch actions for incidents in Squadcast. (9 reviews) - Users face **scheduling issues** that complicate management tasks and hinder overall user experience with the app. (9 reviews) - Users face challenges with **call issues** , including lack of round robin alerts and difficulties in acknowledging calls. (8 reviews) - Users feel the **limited features** in the free plan restrict functionality, potentially hindering user loyalty and upgrades. (7 reviews) - Technical Issues (7 reviews) - UX Improvement (7 reviews) - Bugs (6 reviews) ## SolarWinds IT Incident Response (Squadcast) Reviews ### 1. Great On-Call Toll **Rating:** 5.0/5.0 stars **Reviewed by:** Sarthak K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The ability to integrate with our bug reporting pipeline and notifying the on-call **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** With linear we have to individually resolve the issues. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Helps us be on top of our game while we are on-call. ### 2. Using squadcast for alerts and incidents **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh J. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** On time alerts whenever there is an incident **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Some of the time calls get missed for alerts **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** On time calls and alerts for incidents ### 3. Great software when you need it most **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Alerting works perfect. Sadly had to wake up a few times because of it, but in the end it was extremely hepful. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Schedules could be improved. Its not always clear when my shift is. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** On call rotations on the team ### 4. Easy to integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Easy integration and easy to use the product **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Yet to explore more to dislike something **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Easy alerts to the contacts **Official Response from Sanjog Sandhu:** > Thanks for the review! We're delighted that Squadcast is ticking the right boxes for you ### 5. Great UI with flexible filters **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Level of filtering and tags along with alerts through mail, message and phone. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Some changes can still be made to UI w.r.t. the open incidents by providing a different tab for it. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Getting alerted for any failures happening ### 6. Need lot of improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Piyush M. | engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Escalation Policy is amazing.It wont let alert miss. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** UI is not too good needs lot of improvement like the alert not visible **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Problems in app ### 7. Good Monitoring and Alerting Application **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** the configuration and quick setup. Also it has many features. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing as such but I think need to check UI. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It helping us to get the notification if application has any issue. **Official Response from Chitra Bisht:** > Thanks for your review! Happy to hear you find Squadcast easy to set up with its features. Could you provide more details about which part of the UI you think needs checking? We'd love to improve based on your feedback. ### 8. Works great for our needs! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast is easier to use than other platforms I've tried. It gets the job done and I spend less time in this tool than I have in other tools I've used. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Can't really think of anything that I dislike. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Incident management **Official Response from Sanjog Sandhu:** > Hello! We're delighted to hear that Squadcast is meeting all your expectations! Thank you for your positive comments :) ### 9. The user-friendly interface makes it a breeze to set up and customize alerts. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** In any Issues in applications will get the notications nd calls. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** In Sqadcast there is nothing to say about dislike. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** What ever the issue will get noified quickly and it is helping to solve the issues/incidents. **Official Response from Chitra Bisht:** > Thanks for your feedback! It's always a plus when a tool works seamlessly. And we're happy to hear you have no dislikes! Cheers ### 10. Most reliable tool to report and respond incident **Rating:** 4.5/5.0 stars **Reviewed by:** Dhavan M. | Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** I like the way Squadcast provides flexibility to integrate software monitoring tools. It is very quick when it comes to respond incident which help IT team to respond and resolve problem with servers **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Sometimes squadcasd keep sending alerts for the incidents which are already acknowledged and work in progress **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast is solving problem of incident management by providing alert on time which make customers happy. Squadcast is the best tool to manage on call process for the organization **Official Response from Chitra Bisht:** > We understand that receiving unnecessary notifications can hinder your workflow and impact your team's efficiency. Here's what you can do to troubleshoot: start by reviewing your configuration and analyze the alert history. You might also check our documentation for detailed understanding of our alerting and don't hesitate to reach out to their support team for personalized assistance here: https://www.squadcast.com/support-ticket-form ### 11. Good incident management tool with the best price **Rating:** 3.5/5.0 stars **Reviewed by:** Abhishek G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It has all features that other incident management system has but with much more economical pricing Also, the technical support is something I like the most. I have worked with other competitors, but the kind of support I received here is mind-blowing Analytics is also very brief and something significant for anyone. Compared to its competitors, its insight has more brief and useful **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The mobile app of broadcast need to revamp. Acknowledge all option is not present in the mobile app downloading analytics report also needs to be improved webform need to have authentication **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It's for our incident management system, which alerts on-call people in case of any incident. It also helps us create RCA, have runbook handy and finally with analytics ### 12. User interface is impressive, Some times filters are not working properly at user level **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** User interface and escalation is impressive, **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Filter options are not working as expected some time filter will give wrong results. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Currently we are using squadcast for instance monitoring in real time with infrastructure. **Official Response from Sanjog Sandhu:** > Thank you for your feedback. We're glad our features are assisting your team. As filters are integral to various aspects across our platform, we would love to dig a bit deeper into your experience to understand exactly which filters may not be performing up to your expectations. Could you please provide more specific details to our Support team at support@squadcast.com? Your insights are critical to improving our platform and serving you better. ### 13. Good about receiving the call alerts on time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Escalation policies are good and we can modify them very easily. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Squadcast homescreen menu was not much ease and can access all features. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** To get when our server goes down a high alert **Official Response from Chitra Bisht:** > Thank you for your feedback! We're glad you find our call alerts timely and appreciate the ease of modifying escalation policies. Could you please provide more details about your requirements for the homescreen menu? Our support team is happy to assist via this support ticket form or live chat in the app. ### 14. New customer- Good experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Our business has jut started using Squadcast, and it's been good so far. Intuitive to navigate for new users. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing yet. I look forward to using going forward. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It helps us keep our users updated on software issues in real time. Users can be alerted exactly when an issue occurs and when it is reolved. It also allows us to send out an explanation after the fact. **Official Response from Chitra Bisht:** > Thank you for your feedback! We're delighted to hear your positive experience as a new customer and that you find Squadcast intuitive to navigate. We're glad it helps you keep your users updated in real time. If you ever have any questions or need assistance, we're here to help. Thanks again for sharing! ### 15. The Squadcast call alert is helping us to incidents on servers **Rating:** 5.0/5.0 stars **Reviewed by:** Tapas D. | Devops Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The most helpful thing is we are getting alerts immediately on the server is down or any incident. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing to dislike about the squadcasr product. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** All production servers are down. ### 16. Immediately alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Alerts through mail, text and calls within only scheduled time **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Will have to check deeper to say negatives. I'm good for now. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** I could immediately go to the cause. **Official Response from Chitra Bisht:** > Thank you for your feedback! We're glad you appreciate the timely alerts via mail, text, and calls. It's great to hear everything is good so far. If you ever have any concerns or suggestions, we're here to help. Thanks again! ### 17. Squadcast Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed Ali S. | Sr.DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** On-Call & Incident Response,Service Catalog,Status page and its very quick and accurate on time really healpful for production usage and incident monitoring in IT **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing as per now , till now the sqaudcast is working great **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Sqaudcast is a platform that has been purpose built to address these challenges. Our integrated platform unites on-call alerting, incident management, and SRE workflows in one offering, automating human tasks efficiently. **Official Response from Sanjog Sandhu:** > Thanks for the review! We're delighted that Squadcast is ticking the right boxes for you :) ### 18. Reliable, feature rich **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Consistent performance fulfils the expected use cases without any issues. Reliability of the product. Provides a lot of features such as suppression and deduplication **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Could provide a better view of schedules. It has become better with the new version but I really liked the pager duty schedules which I used in the past. Granular controls or better RBAC support for each feature would be helpful **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We are using squadcast mainly for incident management and alerting tool. It has support for multiple alert sources and we have integrated a lot of them. Also, it's reliable and so far haven't faced issues such as lag or dropping of alerts **Official Response from Sanjog Sandhu:** > Thank you for the review! We appreciate your feedback and the time you've taken to share your thoughts. Your feedback is valuable in helping us improve. ### 19. Very Helpful tool **Rating:** 4.0/5.0 stars **Reviewed by:** David T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** I really like how easy it was to setup, and use. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The issue I did have with Squadcast is how it does notifications. I would dismiss the alert and assign the incident to myself and it would continue to notify me. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast has helped us get visibility to an issue that we were having. The AC in our DC was turning off every night; we noticed thanks to Squadcast, that someone had changed the schedule. **Official Response from Chitra Bisht:** > Thank you for the positive feedback on Squadcast's ease of setup. Regarding notifications, we appreciate your input. To better assist you, could you specify the feature related to "dismiss alerts"? Also, please note that incidents must be in the "Acknowledged" state to stop notifications. If the issue persists, share details for a prompt resolution. We value your input and are here to enhance your Squadcast experience. Contact our support team for further assistance. ### 20. Simplified Alert Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The UI to the web interface and app are easy to use and simple. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Not many things I dislike. Sometimes refreshing the feed on the app doesn't work and I have to quit / re-open the app. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Having alerts come from hundreds of different places is hard to manage via email or other methods. Consolidating all these alerts into a system like Squadcast has saved hours of time. **Official Response from Sanjog Sandhu:** > Hello! Thank you for your valuable feedback. We truly appreciate your insights and have recorded your comments! ### 21. Easier, less expensive and better for small teams **Rating:** 4.0/5.0 stars **Reviewed by:** Wendy J. | Chief Product Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Our team was previous using a large solution for our startup and it was too many features, too much setup to make it work easily. With Squadcast, we were able to get setup in a day and get all the alerts and workflows we needed for incident management. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** While Squadcast works well for our small team now, I'm hoping that it will continue to scale with us as we grow so we don't need to go back to the large provider! **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Incident management -- from alerts, severity level, and escalation workflows, to integrations with our current toolstack. All of this is made even simpler with our non-tech team members being able to submit clear tickets through Squadcast off hours. **Official Response from Chitra Bisht:** > Thank you for your review! We're pleased to hear that Squadcast is meeting your team's needs. It's worth noting that Squadcast is designed to scale effectively, and we've successfully supported the growth of various organizations, including enterprise customers. If you ever have specific scalability requirements or suggestions, please don't hesitate to reach out. Your trust in Squadcast is greatly appreciated, and we're here to support your team's growth journey! ### 22. Sqadcast for Alert Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed Ali S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** I have integrated squadcast for alerting and monitoring all the machines in production environments too found this really helpful and easy to integrate and implement. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing Its easy to setup and integrate as per the documentation. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Quick alerts and Notifications for the issues and very much accurate and precise. Helped us to take quick actions based on the incidents with proper reporting from squadcast **Official Response from Sanjog Sandhu:** > Thanks for the review. We're delighted that Squadcast is ticking the right boxes for you :) We're always here for any guidance you need, so do check out our documentation and for any queries or feedback, please write to us at support@squadcast.com! ### 23. Solid Incident Notifier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Being able to define schedules and escalation policies on their free tier. Very easy to get started with the product to get a decent evaluation period before needing to pay. They also have some interesting features behind the paywall which I'm looking forward to using once we have the need to start paying. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The iOS app doesn't seem to automatically refresh incidents page when you open it. Even if you click on an incident notification it seems to just open the app to where it last was, which could be a previous incident which has since been resolved. Misleading at worst and tedious at best. We also do not get notified when approaching or hitting the limit of included sms and call notifications. A warning would be nice as the in app notifications are easy to miss. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Getting real-time notifications of incidents and escalating them when not acknowledged. ### 24. good **Rating:** 3.5/5.0 stars **Reviewed by:** Bhuvanesh M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** best about the squadcast i would tell is the features **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** dislike is one thing i have noticed is few alertsgetting late to trigger **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** no issues ### 25. Easy to use and built robustly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Team collaboration and history of previous alerts to look back on. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Deduped should be based on a specific value, like ID, vs just taking the name of the alert. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** incident management ### 26. Squadcast Review **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast website UI, integration with alerting apps and alerting via phone **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** whenever an alert triggers for a particular client then the everyone working for that client gets the calls, there should be some restriction at individual level **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We are able to send all the critical alerts of all our clients to a single channel just by intergrating squadcast or by adding an url **Official Response from Chitra Bisht:** > We're always looking for ways to improve, and your feedback is valuable. For your concern you can create custom roles within your client team, assigning notification permissions based on each individual's responsibilities. you can also designate On-Call engineer based on severity, time of day, and availability, reducing unnecessary notifications. You can write to us here for better assistance https://www.squadcast.com/support-ticket-form ### 27. New Squadcast user **Rating:** 4.0/5.0 stars **Reviewed by:** Tom H. | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Configuration is very easy and straightforward. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** It's working well for us. Nothing to complain about at this point. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It has been easy to setup schedules with backup responders to cover misses. **Official Response from Chitra Bisht:** > We're thrilled to hear that you find our configuration process easy and straightforward! Thank you for sharing your experience. ### 28. Excellent service for alerting on infrastructure outages **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavesh P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Best about squadcast is its alerting features and ability to define escalation matrix. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Sometime the alerts and send to multiple people at once even after having a proper escalation matrix define. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We are able to receive calls for our infrastructer outage, based on the defined escalation matrix, it helps us to be notified and hence results in resolving critical issues at the earliest. **Official Response from Sanjog Sandhu:** > We appreciate your feedback and the time you've taken to share your thoughts. In terms of the feedback you've mentioned, could I kindly ask you to connect with us at support@squadcast.com? The team would be delighted to arrange a call where we can work together to address and resolve these matters for you! ### 29. The user-friendly interface makes it a simple to set up and customize alerts. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** In any Issues in applications will get the notications and calls. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** continious notification for single alert **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** helps to identify the applicatioin down time quickly **Official Response from Chitra Bisht:** > Thanks for the your positive review! We hear you about continuous notifications. To avoid them, we recommend you to customize notification preferences in the app itself. Check out these resources: https://support.squadcast.com/manage-users/notification-rules. This lets you control what alerts you see and how often. We recommend setting them to avoid notification overload! You can also check this blog: https://www.squadcast.com/blog/tips-to-never-miss-an-incident-notification-with-squadcast-escalations-policies Furthermore, our support team is happy to assist via https://www.squadcast.com/support-ticket-form or live chat in the app. Thanks! ### 30. Great solution for on-call teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** I like the notification system the most! **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Can't see full name of "Assigned to" on homepage. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We are using it for on-call rotations for team of IT professionals. ### 31. Review on the way **Rating:** 5.0/5.0 stars **Reviewed by:** Abhidarshanam A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** get notification and message together on mobile **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** nothing to say as i like the way i pick up the ticket **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** notification comes late **Official Response from Chitra Bisht:** > Thanks for sharing your positive review. It's great to hear you like the notifications and ticket handling. ### 32. Great product for incident management **Rating:** 4.0/5.0 stars **Reviewed by:** Yash G. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Alerts, apps for all platforms,good UI and features **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Pricing should be less for smaller teams **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Production server monitoring for alerts ### 33. Squadcast helped us to streamline and automate our incident response processes. **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin B. | DevOps Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast helped us to streamline and automate our incident response processes. incidents are detected, assigned, and resolved quickly and efficiently. It provides a centralized platform for managing incidents. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Squadcast is a commercial product and it is costly **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast helped us providing resoultion on the incident quickly. We were using opensource monitoring system where we dont get proper alerting solution. **Official Response from Chitra Bisht:** > Thank you for sharing your feedback! We're glad Squadcast empowered your team to streamline incident response! We offer flexible pricing plans to best suit various needs. ### 34. Good tool **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The software is easy to use and the UI is good. The integration with slack is great also. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Deduplication of incident aren't easy to setup Testing is not possible, so test incident are included in production incident statistics... **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We handle incident better. ### 35. WattIQ alert escalation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Customizable user groups and parameters for text and email alerts **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing I have found so far that I dislike **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Lab equipment monitoring and alerting **Official Response from Chitra Bisht:** > Hey there, We're thrilled you're enjoying Squadcast! Feel free to reach out if you have any questions. ### 36. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Sandip K. | Senior Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** I recently start using Squadcast, For me it seems very natural and easy to use. I am a new user and will explore more and update the review. like the slack integration very good. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Not much dislike it for now, integration with Datadog is very intuitive for me. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We are using it for alerting purposes. on-call management. priority the alerts. **Official Response from Chitra Bisht:** > Thank you for your feedback. Thrilled to hear you find Squadcast natural and easy to use. If you ever have more thoughts, we're all ears! ### 37. Squadcast has been a game changer in terms of streamlining incident management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Ease of handling alerts. Deduplication feature greatly helps reduce the noise of alerts. Collaboration with the rest of the team on discussions pertaining to the incident. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** UI needs improvement. Incident related email notifications can be improved. It would be really nice if the unread notes and postmortems can be alerted from the Squadcast UI itself instead of relying on emails. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast has been instrumental in helping us reduce the noise of alerts we had been getting mainly with the deduplication feature it provides. It greatly reduced the overhead of going over every single alert for us. ### 38. Using Squadcast for our on-call **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Notofying and resolving through the app is easy. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** It needs lot of tuning. The app misses lot of features. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** On-call and notification problem. **Official Response from Sanjog Sandhu:** > Thank you for your review! We're excited to announce that we've completely overhauled our Mobile App. We invite you to explore these enhancements in our documentation. We're eager to hear your thoughts on how we can continue to improve the Mobile App further! Please do write us at support@squadcast.com. https://support.squadcast.com/mobile-app/using-the-mobile-app" ### 39. Squidcast for Incident Response **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh P. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It is best tool for incident response. Its instance response notification system which gives immediate notification. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Not communicating with all systems. For example not taking responses from Armor. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We do not want single minute of down time for our web application. By any means our web application goes down , we get immediate notifications via email, call and SMS and we take require action. **Official Response from Chitra Bisht:** > Hi Rakesh, thank you for your feedback. I hope you would like to receive alerts from Armor. We would love to partner with you and build the integration for you. ### 40. I used it my past and current **Rating:** 4.5/5.0 stars **Reviewed by:** Gopal R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Easy to use It is rock solid. When "Make it SUPER easy, and make sure it works. I don't have to be clicking a button and thinking, It works as expected, they've still kept it simple. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing found to dislike so far in my experience. It works as expected, features are built only requires. We pretty much use all features in our company and work. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It alerts users when incidents happen, users coming and finding issues and fixing quickly that help our customers make happy and always had turned around time is so quick. **Official Response from Sanjog Sandhu:** > Thanks for the review! We're delighted that Squadcast is ticking the right boxes for you :) ### 41. Squadcast is very helpful for notifications and alerting **Rating:** 4.5/5.0 stars **Reviewed by:** Omkar P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Helpfull for get notified on time about critical alert and get call for notification **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** All team mates got call at same time which should be changed and set it by priority so first priority person can get call **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It is helping to get a critical alerts with every notification system **Official Response from Sanjog Sandhu:** > Hi! Thank you for your comment. Please note that users will receive calls based on the Escalation Policy setup. If you need to notify multiple individuals of the same incident, you can create multiple rules with specified time intervals between them. This ensures that calls are made sequentially. Additionally, you can leverage the round-robin feature if a role contains multiple people. Please go through our documentation for any further concerns and reach out to support@squadcast.com if you have any questions! ### 42. Would certainly recommend to my freinds **Rating:** 4.5/5.0 stars **Reviewed by:** Vijay S. | Senior Administrative Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It is very helpful, easy to access and very user friendly in use. Would recommend this to my colleagues and friends. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Its user interface & easy to navigate features. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Its real time alert helping in resolving the issues, that is what benefiting the most. **Official Response from Chitra Bisht:** > Glad to hear you find Squadcast helpful and user-friendly! Thanks for recommending us to your colleagues and friends! ### 43. Definitely good but needs improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Harshit S. | Sr. Software Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The ability to handle alerts over phone call is the best one for me, also with the clarity of issue occured **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The mobile app experience is not as good as it can be. Tye call alerts are sometimes blank calls with no notification. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** we instantly get to know if anything is in alert state, thus achieveing the sla we provide ### 44. My experience and feedback on squadcast **Rating:** 4.5/5.0 stars **Reviewed by:** Vinod S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** it is good software as Service. It gives many more features in less amount if we compare it with pager duty. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The Metrics dashboard should be improved. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It notifies us on call whenever critical alerts come from our monitoring tools. We have integration from Prometheus Alertmanager to Squadcast. **Official Response from Sanjog Sandhu:** > Thank you for taking the time to share your feedback with us! Would you mind providing us with more detailed feedback about your experience with the Metric dashboard? Sending your insights to support@squadcast.com, it will allow us to better understand your needs and refine our efforts accordingly. We appreciate your help in making our platform even better for you! ### 45. This is the best tool which i have ever used. Highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It is user-friendly and give the proper information about the incident. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing so far. I have used it and seems good for our requirement **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It helps us to solve the problems if the URL is down. it triggers an alert and we get a notification over the phone **Official Response from Sanjog Sandhu:** > It's encouraging to hear that Squadcast is ticking the right boxes for you :) ### 46. Squadcast is a great alerting tool but lacks some features that other alerting tools have. **Rating:** 2.5/5.0 stars **Reviewed by:** Michael N. | Cloud Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Easy of use and setup when running first time config. You can view it via app or mobile device and that makes it also convenient. Smooth transition from Email to phone to text message. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Unable to acknowledge over a phone or text message. No repeat function if missed call or timer is up for the current on-call staff member. Lack of Group alerting when needed for emergency purposes. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast is currently solving our day-to-day alerting for our IT Infrastructure. We have become more aware of what is going on now with the squad cast, which has increased our ability to reply to the customer or take care of the situation. **Official Response from Sai Prasaanth:** > Thanks for the feedback, Mike! Appreciate you taking the time out to share your thoughts. Your feedback has been shared with our team. On a positive note, we have picked up a few of these improvements suggested. I will keep you updated via email as and when these become available. If there is anything else we can do for you or if you find yourself in need of assistance, please don’t hesitate to let us know. ### 47. Exquisite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The convenient dashboard layout made everything seem easy to access in one place. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Not having a dark mode for the UI is a slight disappoint. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Alerting individuals on the team **Official Response from Sanjog Sandhu:** > We're grateful for your review! Your insightful feedback means a lot to us :) Regarding the dark mode in the UI, we'll definitely prioritize implementing it based on customer requests. If you have any other comments or suggestions, please don't hesitate to reach out to us at support@squadcast.com! ### 48. So convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Accurate and detailed alerts make pinpointing the issue easy **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Sometimes difficult to disable the variety of alerts received **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast allows our IT and Client Services teams to receive automated alerts about our Clients' site issues around the clock so that we can address them quickly **Official Response from Chitra Bisht:** > Hey thank you for sharing your positive review. It means a lot to us. To resolve the issue of difficulty in disabling alerts in Squadcast, we recommend you to review existing rules that trigger specific alerts. Consider if any rules are generating unnecessary alerts that can be disabled. You can use suppression rules to prevent alerts from being triggered altogether if they meet certain criteria. For example, you might create a rule to suppress low-priority alerts during specific times (e.g., weekends or off-hours). Additionally we have released a few noise reduction features like, Snooze Incidents, Auto Pause Transient Alerts, Delayed Notifications, etc. You can check them out in our documentation. Let us know if that helped you! https://support.squadcast.com/ ### 49. squadcast-review **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal S. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast is low cost alerting tool with good quality gui and handy features. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** When alerting is coming to all team members at same time. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast is alerting tool and makes it easy to use and it is low cost. **Official Response from Sanjog Sandhu:** > Thank you for your review! Configuring the Escalation Policy accurately and implementing round-robin distribution within each escalation policy rule for multiple individuals can help you solve your use-case. Please refer to the documentation here: https://support.squadcast.com/escalation-policies/create-and-manage-escalation-policies ### 50. Awesome service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Consistent alerts delivery. We never missed a production anamoly alert through squadcast. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Sometimes (though rarely) the alerts would be delayed. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Production anamoly alerting **Official Response from Chitra Bisht:** > We hope this issue has been resolved - if not you can write to support or post on our community portal: https://community.squadcast.com/view/home ## SolarWinds IT Incident Response (Squadcast) Discussions - [Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) - 1 comment, 1 upvote - [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) - 1 comment - [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) - 2 comments - [View SolarWinds IT Incident Response (Squadcast) pricing details and edition comparison](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+08%3A07%3A37+-0500&secure%5Bsession_id%5D=9c3a7f5c-3d08-45fa-8a55-a00704f9c1d4&secure%5Btoken%5D=33a92b39af55297f23df496d593c4674bd47d6df4beba9b2deb1b2cfd0cd86e4&format=llm_user) ## SolarWinds IT Incident Response (Squadcast) Features **Administration** - Reports & Analytics **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Service Desk** - Incident Reports - Process Workflow **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Functionality** - Alerting - Automation **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation ## Top SolarWinds IT Incident Response (Squadcast) Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (946 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (54 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (769 reviews)