--- title: SolarWinds IT Incident Response (Squadcast) Reviews meta\_title: 'SolarWinds IT Incident Response (Squadcast) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 310 reviews by the users' company size, role or industry to find out how SolarWinds IT Incident Response (Squadcast) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 310 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### SolarWinds IT Incident Response (Squadcast) Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **real-time alerting and scheduling** features of Squadcast, enhancing their incident management experience. [(50 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1124133&qs=pros-and-cons#reviews) Users appreciate the **simple and user-friendly interface** of SolarWinds IT Incident Response, making it easy to set up and use. [(47 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1122628&qs=pros-and-cons#reviews) Users find Squadcast's **intuitive navigation and robust automation** streamline incident management and improve team efficiency. [(29 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1123351&qs=pros-and-cons#reviews) Users value the **wide range of integrations** in SolarWinds IT Incident Response, enhancing centralized incident management across tools. [(27 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1124530&qs=pros-and-cons#reviews) Users value the **feature-richness** of SolarWinds IT Incident Response, particularly its real-time alerts and reporting capabilities. [(22 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1124628&qs=pros-and-cons#reviews) Users face **notification issues** with Squadcast, including alert flooding and difficulties in managing notifications effectively. [(28 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502481&qs=pros-and-cons#reviews) Users struggle with **alert overload** in Squadcast if configurations are not set up properly, leading to fatigue. [(20 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502733&qs=pros-and-cons#reviews) Users find the **missing features** frustrating, with inadequate alerting options and subpar filter functionality affecting usability. [(11 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502607&qs=pros-and-cons#reviews) Users report **feature issues** with complex UI and difficulty in performing batch actions for incidents in Squadcast. [(9 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502478&qs=pros-and-cons#reviews) Users face **scheduling issues** that complicate management tasks and hinder overall user experience with the app. [(9 mentions)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1122921&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SolarWinds IT Incident Response (Squadcast) ##### 1. Alert Management Users value the **real-time alerting and scheduling** features of Squadcast, enhancing their incident management experience. [ See 50 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1124133&qs=pros-and-cons#reviews) See Related User Reviews ![Curtis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis N.") CN Curtis N. Mid-Market (51-1000 emp.) 4.5/5 "Consistency for On-Call" What do you like about SolarWinds IT Incident Response (Squadcast)? It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the ri ![Prasad H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prasad H.") PH Prasad H. Mid-Market (51-1000 emp.) 3.5/5 "Usefull" What do you like about SolarWinds IT Incident Response (Squadcast)? 1) SLO tracker: as an SRE its is important to track SLO which will help to track down activity 2)on call schedule: no need to search in roster we wil ##### 2. Ease of Use Users appreciate the **simple and user-friendly interface** of SolarWinds IT Incident Response, making it easy to set up and use. [ See 47 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1122628&qs=pros-and-cons#reviews) See Related User Reviews ![Chinthaka J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chinthaka J.") CJ Chinthaka J. Mid-Market (51-1000 emp.) 4.0/5 "Effortless Implementation and Feature-Rich Integration" What do you like about SolarWinds IT Incident Response (Squadcast)? easy to implement and use. Has mutiple features and easy to integrate. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Simplicity in incident management" What do you like about SolarWinds IT Incident Response (Squadcast)? the UI is simple and easy to use, cater all functionalities needed from basic until advance ##### 3. Incident Management Users find Squadcast's **intuitive navigation and robust automation** streamline incident management and improve team efficiency. [ See 29 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1123351&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 4.0/5 "A Robust SRE Solution for Proactive Reliability Management and Incident Handling" What do you like about SolarWinds IT Incident Response (Squadcast)? Squadcast excels in facilitating efficient incident response and resolution, ensuring that system issues are promptly addressed and minimized. Its int ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 5.0/5 "A Reliable Partner in Incident Management" What do you like about SolarWinds IT Incident Response (Squadcast)? I've been using SquadCast for incident management, and I must say it has significantly enhanced our team's efficiency and response time. This platform ##### 4. Integrations Users value the **wide range of integrations** in SolarWinds IT Incident Response, enhancing centralized incident management across tools. [ See 27 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1124530&qs=pros-and-cons#reviews) See Related User Reviews ![Manan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manan M.") MM Manan M. Mid-Market (51-1000 emp.) 5.0/5 "Powerful On-Call Scheduling, Smart Alert Routing, and Seamless Monitoring Integrations" What do you like about SolarWinds IT Incident Response (Squadcast)? On-call scheduling/rotations Alert routing intelligence Incident response workflows Integrations with monitoring tools ![Curtis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis N.") CN Curtis N. Mid-Market (51-1000 emp.) 4.5/5 "Consistency for On-Call" What do you like about SolarWinds IT Incident Response (Squadcast)? It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the ri ##### 5. Features Users value the **feature-richness** of SolarWinds IT Incident Response, particularly its real-time alerts and reporting capabilities. [ See 22 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1124628&qs=pros-and-cons#reviews) See Related User Reviews ![Chinthaka J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chinthaka J.") CJ Chinthaka J. Mid-Market (51-1000 emp.) 4.0/5 "Effortless Implementation and Feature-Rich Integration" What do you like about SolarWinds IT Incident Response (Squadcast)? easy to implement and use. Has mutiple features and easy to integrate. ![Curtis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis N.") CN Curtis N. Mid-Market (51-1000 emp.) 4.5/5 "Consistency for On-Call" What do you like about SolarWinds IT Incident Response (Squadcast)? It allows us to bring in alerts from multiple sources and place them in a single view. Once there we have many options available to ensure that the ri ### 5 Cons or Disadvantages of SolarWinds IT Incident Response (Squadcast) ##### 1. Notification Issues Users face **notification issues** with Squadcast, including alert flooding and difficulties in managing notifications effectively. [ See 28 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502481&qs=pros-and-cons#reviews) See Related User Reviews ![Curtis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis N.") CN Curtis N. Mid-Market (51-1000 emp.) 4.5/5 "Consistency for On-Call" What do you dislike about SolarWinds IT Incident Response (Squadcast)? When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use ![Pelin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pelin C.") PC Pelin C. Mid-Market (51-1000 emp.) 3.5/5 "Good with one Problem" What do you dislike about SolarWinds IT Incident Response (Squadcast)? We use Sentry for logging and Squadcast for paging. Currently, we are not able to mark the issue as resolved on Sentry once we've done it for Squadcas ##### 2. Alert Overload Users struggle with **alert overload** in Squadcast if configurations are not set up properly, leading to fatigue. [ See 20 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502733&qs=pros-and-cons#reviews) See Related User Reviews ![Curtis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis N.") CN Curtis N. Mid-Market (51-1000 emp.) 4.5/5 "Consistency for On-Call" What do you dislike about SolarWinds IT Incident Response (Squadcast)? When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use ![Desiree B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Desiree B.") DB Desiree B. Small-Business (50 or fewer emp.) 5.0/5 "On Call Rotations Have Never Been Smoother" What do you dislike about SolarWinds IT Incident Response (Squadcast)? There are some limitations I've experienced with having the alerts properly identify our clients, although this may be a limitation of how we've confi ##### 3. Missing Features Users find the **missing features** frustrating, with inadequate alerting options and subpar filter functionality affecting usability. [ See 11 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502607&qs=pros-and-cons#reviews) See Related User Reviews ![Curtis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis N.") CN Curtis N. Mid-Market (51-1000 emp.) 4.5/5 "Consistency for On-Call" What do you dislike about SolarWinds IT Incident Response (Squadcast)? When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use ![Shibashish S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shibashish S.") SS Shibashish S. Small-Business (50 or fewer emp.) 4.0/5 "Good features and pricing compared to competitors" What do you dislike about SolarWinds IT Incident Response (Squadcast)? Pricing can be better for bulk users. On the product, some more granular reporting is required like how many alerts got escalated, etc. Also need a fe ##### 4. Feature Issues Users report **feature issues** with complex UI and difficulty in performing batch actions for incidents in Squadcast. [ See 9 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=2502478&qs=pros-and-cons#reviews) See Related User Reviews ![Curtis N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Curtis N.") CN Curtis N. Mid-Market (51-1000 emp.) 4.5/5 "Consistency for On-Call" What do you dislike about SolarWinds IT Incident Response (Squadcast)? When an alert comes in and is combined with an existing alert there is no way for the new alert to update the tags on the existing alert. We have use ![Pelin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pelin C.") PC Pelin C. Mid-Market (51-1000 emp.) 3.5/5 "Good with one Problem" What do you dislike about SolarWinds IT Incident Response (Squadcast)? We use Sentry for logging and Squadcast for paging. Currently, we are not able to mark the issue as resolved on Sentry once we've done it for Squadcas ##### 5. Scheduling Issues Users face **scheduling issues** that complicate management tasks and hinder overall user experience with the app. [ See 9 mentions ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?filters%5Bsentiment_snippet%5D=1122921&qs=pros-and-cons#reviews) See Related User Reviews GJ gregory j. Enterprise (\> 1000 emp.) 3.5/5 "Solid system, user interface a bit confusing but constantly improving and accepting customer input" What do you dislike about SolarWinds IT Incident Response (Squadcast)? It still just seems counter-intuitive on the portal, the app has definitely been improved though. Almost flawless on the mobile app at this point. But ![Josh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh G.") JG Josh G. Small-Business (50 or fewer emp.) 4.5/5 "Much cheaper than Pagerduty, some rough edges" What do you dislike about SolarWinds IT Incident Response (Squadcast)? We've had a couple times where alerts didn't come through. Support helped us out though. Some of the views aren't readily apparent, like the new calen ## Top-Rated Alternatives [ ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters") xMatters 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/competitors/alternatives) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/19/2023 "Great solution for managing on-call rotations" 4.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? It simply works. Allows us to simply create relativly complex rotation scheagules and easily view who is on call right now. Support is very helpful and quick to respond. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? no major complaints concerning the software. All complaints were delt with by their support. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Get from service not working to IT specialist getting a alert to check it out. Review collected by and hosted on G2.com. Show More Response from Sanjog Sandhu of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8113173/official_response/edit) Thanks for the review! We're delighted that Squadcast is ticking the right boxes for you. 8/22/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shadab K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shadab K.") SK Shadab K. Small-Business (50 or fewer emp.) 6/12/2023 "It is good applications." 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? It is good for incident notification. It is very fast to notify me of incidents whenever my infrastructure resources are overutilized or any critical incidents are triggered via my monitoring tool. The best part is that it is very simple to integrate with any monitoring tools like Prometheus, Zabbix, and Icinga to constantly notify me of any critical issues in the infrastructure. I always recommended Squadcast to my friends and team because they instantly got prompted for any series of issues in infrastructure. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? I don't think there is any dislike point in this application. I like these apps and recommend them to other IT sectors to use for Monitoring their infra and applications. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Whenever my applications went down or any issue was raised in my Infra, I got notified by Squadcast, and it helped me to resolve and figure out the problem early. It makes me a professional IT engineer. Review collected by and hosted on G2.com. Show More Response from Sanjog Sandhu of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8204419/official_response/edit) Thank you for your review :) We're delighted to learn that Squadcast is meeting your needs and expectations! 11/23/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Yash V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yash V.") YV Yash V. Mid-Market (51-1000 emp.) 11/9/2023 "Its a batmobile, but needs you to be batman." 3.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? It calls me when my code is going sideways. The on-call scheduling is a lifesaver too, ensuring that the right people are always ready to swoop in and save the day. Third are the integrations, that allow frequent access of alerts and related data. Since its not practical to open any app repeatedly, quick & easy integrations like slack and email are really helpful. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? As for dislikes, I'd say the learning curve can be a bit steep for newcomers. It's like getting the keys to the Batmobile without the manual, or rather a very big manual. But once you get the hang of it, the power is undeniable. We have a POC from the team attached to our slack channel who's always eager to support our queries and is proactive in resolving them, but I believe the UI could be polished to make it more intuitive, and stop those queries altogether. The platform a number of features, which is great, but might be a bit overwhelming for beginners. I'd love a wizard that can be played anytime as a walkthrough of the platform. We majorly use the slack integration to get all alters in our channels. Like linear, if the slack threads could be sync'd with an incident, it'd be a holy blessing. Imaging clicking on an issue and seeing all conversations that have happened related to it. A massive productivity boost, especially for daily users and devops teams. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Squadcast solves the chaos that comes with incident management. It's a streamlined solution that ensures everyone on the team is on the same page when it comes to tackling issues. The on-call scheduling feature is a blessing, making sure the right people are always ready for action. No more fumbling around to figure out who's on duty. Integrations ensure there's no communication gap, get everything in your mailbox and slack. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8848191/official_response/edit) Thank you for the fantastic review! We're thrilled to hear Squadcast is your Batmobile for incident management, even if it requires a bit of Batman-level skill to master. If you ever need backup, our support team is just a click away. Thanks again, and keep being the hero your code needs! 🦇 Current UserValidated ReviewerSource: Organic GJ gregory j. Enterprise (\> 1000 emp.) 10/31/2023 "Solid system, user interface a bit confusing but constantly improving and accepting customer input" 3.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? My favorite part is the automatic escalation for incident response, and all of the customization that comes along with it (delay time, extra notifications, notification type, etc.) - great frequency of use and ease of integration here. Also, I can't skip out on mentioning my second favorite part about Squadcast - the customer support. I've been on a call or two when their company is releasing updates and wanted to chat and answer customer questions. As far as their updates and improvements that they release, it REALLY feels like they listen to customer complaints, recommedations and wishes. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? It still just seems counter-intuitive on the portal, the app has definitely been improved though. Almost flawless on the mobile app at this point. But getting anything management-related done is odd feeling, such as trying to adjust the scheduling for different teams. This would reduce the ease of use. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Squadcast helped solve our issue of needing proper non-business hour escalation. Proper on-call rotation setup with the proper fallback escalation should a response not be given, and all of this setup across multiple different teams (which would all require different escalation configurations). Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8789153/official_response/edit) Thank you for using Squadcast and dropping a positive feedback. For managing schedules for different teams we recommend you to check our documentation once, https://support.squadcast.com/schedules/schedules-legacy/create-and-manage-on-call-schedules-and-rotations. If you still have doubts and need our help, write to us here: support@squadcast.com and our team will reach out to you. Thanks again. :) Current UserValidated ReviewerSource: Organic ![Scott Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott Q.") SQ Scott Q. VP & CTO Small-Business (50 or fewer emp.) 11/2/2023 "Squadcast is a good tool for critical alerting" 5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Flexible alerting. Able to manage a dynamic set of users who might be on call for urgent events. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Until you install theh Squadcast app and manage all your alerts through that the phone interface can be a bit frustrating to navigate. Failure to manage the alerts will cause Squadcast to hound you (not a bad thing if no one is paying attention). However, once you have the app it is mindless ot properly manage the alert stream and silence it once the alert has been properly acknowledged. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? We have a pool of people comprising an upstream vendor's technical staff and our own. Each side has folks responsible for alerts depending on the time and day. This seamlessly manages that and is relentless in making sure someone knows that an extremely critical event is going once an approved person acknowledges what is going on, it quits chasing the others. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8797654/official_response/edit) Hello! Thank you for providing your feedback. Could you please specify which aspects of the Mobile App interface you feel could be enhanced? Feel free to share your detailed feedback with us at support@squadcast.com. We are eager to understand your views better! 5/31/2024 Current UserValidated ReviewerSource: Organic ![Meet V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meet V.") MV Meet V. Mid-Market (51-1000 emp.) 11/9/2023 "Minimize downtime, maximize efficiency and ensure smooth operations." 4.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? I like the integration it provodies with different third party monitoring tools. With the ease of Webhook, you can use it anywhere in your system to send an alarm notification. It has nice and cleaner UI. It also calls you back in case if you have not read the alert notification which is big plus. Implementation is easy enough, it won't take more of it, since it is Cloud managed. Customer support is good with slack channel integration. Greate frequency of use, We use this tool for every sort of production alert which can help us minimize the downtime or avoid it. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Sometimes I find it overwhelming to understand what all features means and where to find it. Other than that, I did not find any issues with it. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Easy of incident management with different third party monitoring tools and actively minimize the downtime. Review collected by and hosted on G2.com. Show More Response from Chitra Bisht of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8844410/official_response/edit) Hey there, Thanks for the great review! We're thrilled you're enjoying Squadcast's integrations and proactive features. We have a pretty detailed documentation that you might go through at pace: https://support.squadcast.com/ Feel free to join our community for any feature insights or questions: Squadcast Community [https://community.squadcast.com/view/signin]. You can reach out to us at support@squadcast.com for connecting with our experts. Thanks again! Current UserValidated ReviewerSource: Organic ![Josh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh G.") JG Josh G. Chief Technology Officer Small-Business (50 or fewer emp.) 5/18/2023 "Much cheaper than Pagerduty, some rough edges" 4.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? The price is very reasonable for a small team. The app is pretty straightforward with a simple and clean UI. The alerting seems to work pretty well. The new schedules are much easier to understand. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? We've had a couple times where alerts didn't come through. Support helped us out though. Some of the views aren't readily apparent, like the new calendar doesn't default to showing the overrides right the same way I'd expect from Pagerduty. The setup could use some work to guide you how to get everything running. I also miss the multiple levels of alerts that were easy to set up in Pagerduty (like "these alerts ring phones, these alerts can wait until the morning"). Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Making sure our service is always running and that we know who to look to when something goes down. It's very nice for setting up an on call schedule and rotation. Review collected by and hosted on G2.com. Show More Response from Sanjog Sandhu of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8107656/official_response/edit) Hi Josh, Thanks for your comments; we are always glad to hear our customers' experiences with the product! For your first use-case, we're working on a feature for Schedules that will display a final schedule layer, including overrides and all shifts. We'll keep you updated on its progress. Regarding your second feedback, we've just rolled out Delayed notifications, which should address your concerns. Please refer to our documentation for more details. [See how SolarWinds IT Incident... improved](https://support.squadcast.com/services/delayed-notifications) 10/27/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Akshat G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshat G.") AG Akshat G. Mid-Market (51-1000 emp.) 11/8/2023 "It helps to act quickly" 4/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? The alerts that we can configure and the escalation policy, the on call calendar. Very well intergrate with alert manager. The mobile app allows team members to receive and respond to alerts on the go, ensuring that incidents are addressed promptly. Squadcast provides incident analytics and reporting, which can help you identify trends, areas for improvement, and the overall performance of your incident response process. Squadcast supports automation through runbooks and alert rules. Runbooks help document and automate response procedures, while alert rules allow you to customize how and when alerts are triggered. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? If not properly configured, Squadcast can potentially flood your team with alerts, leading to alert fatigue. It's important to set up alert rules and thresholds carefully to avoid this. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? The succes rate, exception count increase alerts. It helps to act reactively. Review collected by and hosted on G2.com. Show More Response from Sanjog Sandhu of SolarWinds IT Incident... [Editedit](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-8107650/official_response/edit) Thank you for your review! We're pleased to hear that Squadcast is meeting your team's needs. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Vivek P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vivek P.") VP Vivek P. Site reliability engineering Mid-Market (51-1000 emp.) 12/20/2022 "Squadcast Review" 4.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? I've been using the squad cast for the last year, and the best part is that you can easily integrate this with other monitoring tools. If you are on the shift, it will send you the reminder and alert notifications, So if you are busy with other tasks, you will receive the call for your alert and take action accordingly. Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? Recently squadcast introduced a new schedule where we can creates the schedule as per the roster, but, we can not give shift time as per our need, if we can select time as per our need that can be easier, and also if we can directly upload the roster in CSV format. Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? As a part of Devops SRE team, we have to monitor the infra and running services actively, Which is not possible to see the monitor screen all the time, And using the squadcast, which give alert notification, sms, and call if you did not acknowledge the alert. You can set the escalation policy for critical alerts, which is the best part. Review collected by and hosted on G2.com. Show More 9/21/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Hemant K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hemant K.") HK Hemant K. site reliability engineer Mid-Market (51-1000 emp.) 1/10/2022 "Squadcast Tool Review" 4.5/5 What do you like best about SolarWinds IT Incident Response (Squadcast)? Their escalation policies structure ,Single to manage all service alerts Review collected by and hosted on G2.com. What do you dislike about SolarWinds IT Incident Response (Squadcast)? we are not able to attach screenshots in alerts notes Review collected by and hosted on G2.com. What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you? Service based alerts , By using squadcast we are able so solve the alerts with in short span of time Review collected by and hosted on G2.com. 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