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Squadcast

Squadcast Alternatives & Competitors

(47)4.5 out of 5

Looking for alternatives to Squadcast? Tons of people want Incident Management Software to help with ticket assignment and standardization. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Incident Management Software that reviewers voted best overall compared to Squadcast. Based on reviewer data you can see how Squadcast stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. PagerDuty, Freshservice, Jira Service Management, and SolarWinds Service Desk are the most popular alternatives and competitors to Squadcast.

Top Alternatives to Squadcast

  • PagerDuty
  • Freshservice
  • Jira Service Management
  • SolarWinds Service Desk
  • Zendesk Support Suite

Top 20 Alternatives & Competitors to Squadcast

    #1
    #1
  1. PagerDuty

    (572)4.5 out of 5

    PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

    Categories in common with Squadcast:
  2. PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

    Categories in common with Squadcast:

    AF
    Timely alerting and flexible scheduling. We used to maintain Alerts, On-Call Schedules which are business-critical in different products. This application critically helps our products to improve...Read more

    Reviewers say compared to Squadcast, PagerDuty is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #2
    #2
  3. Freshservice

    (838)4.6 out of 5
    Optimized for quick response

    Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Squadcast:
  4. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Squadcast:

    AI
    Extensive customization options and robust API allows a high degree of adaptability to your needs.

    Reviewers say compared to Squadcast, Freshservice is:

    Slower to reach roi
    More expensive
    More usable
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Squadcast:
  6. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Squadcast:

    AG
    I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation Easy use for end user since its interface...Read more

    Reviewers say compared to Squadcast, Jira Service Management is:

    Slower to reach roi
    More expensive
    #4
    #4
  7. SolarWinds Service Desk

    (635)4.4 out of 5
    Optimized for quick response

    SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Squadcast:
  8. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Squadcast:

    Christian D.
    CD
    Real-time, User Friendly. The social media vibe using the comment section and notification for communication makes it a lot easier to communicate and document the case.

    Reviewers say compared to Squadcast, SolarWinds Service Desk is:

    Slower to reach roi
    More expensive
    More usable
    #5
    #5
  9. Zendesk Support Suite

    (2,277)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Squadcast:
  10. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Squadcast:

    Alex P.
    AP
    I like that it has a lot of settings we can configure and also that it has text/calling integrated- most zendesk comps tell you to just use a different software.

    Reviewers say compared to Squadcast, Zendesk Support Suite is:

    Slower to reach roi
    More expensive
    #6
    #6
  11. Microsoft System Center

    (525)4.1 out of 5

    Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with Squadcast:
  12. Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with Squadcast:

    Kevin R.
    KR
    Integration with our environment because we mainly use Microsoft OS across the board

    Reviewers say compared to Squadcast, Microsoft System Center is:

    Slower to reach roi
    More expensive
    #7
    #7
  13. Dynatrace

    (973)4.5 out of 5
    Optimized for quick response

    Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

    Categories in common with Squadcast:
  14. Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

    Categories in common with Squadcast:

    AB
    The ease of use even for a beginner, the great capability of monitoring almost every technology in the market with a few clicks, the very useful APIs available for third party integration

    Reviewers say compared to Squadcast, Dynatrace is:

    Slower to reach roi
    More expensive
    #8
    #8
  15. SysAid

    (412)4.5 out of 5
    Optimized for quick response

    SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Squadcast:
  16. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Squadcast:

    Charis D.
    CD
    This tool is helping me a lot in automating the key process by which I have got rid of the repetitive tasks. SysAid’s built-in asset management tools provide me an option to better secure my...Read more

    Reviewers say compared to Squadcast, SysAid is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #9
    #9
  17. xMatters

    (256)4.4 out of 5
    Optimized for quick response

    xMatters is an intelligent communications platform that connects insights from any system to the people that matter.

    Categories in common with Squadcast:
  18. xMatters is an intelligent communications platform that connects insights from any system to the people that matter.

    Categories in common with Squadcast:

    UF
    ease of sending application alerts and opening technical bridge calls

    Reviewers say compared to Squadcast, xMatters is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #10
    #10
  19. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Squadcast:
  20. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Squadcast:

    AI
    I like that the Spiceworks Help Desk is super easy to use and fairly easy to implement and roll out to users. It has a reasonable amount of features at a good price ($0).
    #11
    #11
  21. BMC Helix ITSM

    (255)3.6 out of 5

    BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with Squadcast:
  22. BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with Squadcast:

    Alessandro D.
    AD
    Remedy allows to give support to customers on a large scale giving access to an immense quantity of information to help manage every kind of issues. For an ISP is the ideal solution.

    Reviewers say compared to Squadcast, BMC Helix ITSM is:

    Slower to reach roi
    More expensive
    #12
    #12
  23. Datadog

    (213)4.2 out of 5

    Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

    Categories in common with Squadcast:
  24. Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

    Categories in common with Squadcast:

    AC
    We are using the dashboards for databases monitoring and some cloud integration. It's easy to set up, alerting is also easy to set up.

    Reviewers say compared to Squadcast, Datadog is:

    Slower to reach roi
    More expensive
    #13
    #13
  25. ServiceNow IT Service Management

    (158)4.2 out of 5

    ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with Squadcast:
  26. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with Squadcast:

    UL
    Its a ll in one system, has the ability to check previous support tickets, log new ones, pass to colleagues, its a one stop tool for any IT firm to have in place to keep a track of the work load

    Reviewers say compared to Squadcast, ServiceNow IT Service Management is:

    Slower to reach roi
    More expensive
    #14
    #14
  27. ManageEngine ServiceDesk Plus

    (162)4.2 out of 5
    Optimized for quick response

    Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with Squadcast:
  28. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with Squadcast:

    CS
    I like that this product is free for up to 10 users, and very easy to customise. I am able to set my own SLAs and add additional custom fields to my support requests to allow for better...Read more

    Reviewers say compared to Squadcast, ManageEngine ServiceDesk Plus is:

    Slower to reach roi
    More expensive
    #15
    #15
  29. Ivanti Service Manager

    (172)3.9 out of 5

    Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with Squadcast:
  30. Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with Squadcast:

    AT
    The level of customization and integration available. Really easy to leverage on industry standards framework and also add your own requirements.

    Reviewers say compared to Squadcast, Ivanti Service Manager is:

    Slower to reach roi
    More expensive
    #16
    #16
  31. NinjaRMM

    (165)4.8 out of 5
    Optimized for quick response

    NinjaRMM is a powerful cloud-based IT management tool designed to save technician's time and minimize downtime.

    Categories in common with Squadcast:
  32. NinjaRMM is a powerful cloud-based IT management tool designed to save technician's time and minimize downtime.

    Categories in common with Squadcast:

    UU
    It is a software that today, you can determine that is quite advanced, thanks to the performance and functionality offered by this system, I love NinjaRMM because we can access to use a prudent...Read more

    Reviewers say compared to Squadcast, NinjaRMM is:

    More expensive
    More usable
    Better at meeting requirements
    #17
    #17
  33. Splunk On-Call

    (45)4.6 out of 5
    Optimized for quick response

    Splunk On-Call is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one. VictorOps is making on-call suck less by tackling the entire incident lifecycle and sticking with your team through resolution.

    Categories in common with Squadcast:
  34. Splunk On-Call is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one. VictorOps is making on-call suck less by tackling the entire incident lifecycle and sticking with your team through resolution.

    Categories in common with Squadcast:

    BA
    Both the web and mobile app are fantastic that allow for full control whether you are on a computer, mobile app, or Slack.

    Reviewers say compared to Squadcast, Splunk On-Call is:

    More expensive
    Easier to do business with
    Better at meeting requirements
    #18
    #18
  35. OnPage

    (106)4.4 out of 5

    OnPage critical alert and incident management system enables rapid resolution of critical IT, healthcare or IoT incidents through efficient communication.

    Categories in common with Squadcast:
  36. OnPage critical alert and incident management system enables rapid resolution of critical IT, healthcare or IoT incidents through efficient communication.

    Categories in common with Squadcast:

    EK
    I need a paging app that can wake me up at night when I am on-call. It needs to have settings that allow it to keep sounding the pager alarm until I acknowledge the page and this app does it...Read more

    Reviewers say compared to Squadcast, OnPage is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #19
    #19
  37. Cherwell ITSM

    (150)4.1 out of 5

    Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with Squadcast:
  38. Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with Squadcast:

    DM
    Cherwell's platform is very easy to configure. One of the best things we like about Cherwell are the Business Objects and how we can easily re-purpose them for other business areas

    Reviewers say compared to Squadcast, Cherwell ITSM is:

    Slower to reach roi
    More expensive
    #20
    #20
  39. Autotask PSA

    (139)3.7 out of 5

    Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with Squadcast:
  40. Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with Squadcast:

    Rich B.
    RB
    It is cheap...and easy to use. I have used many other CRM's in the past. SalesForce, ZoHo, Etc. Autotask is by far THE WORST! BUT its Cheap.

    Reviewers say compared to Squadcast, Autotask PSA is:

    Slower to reach roi
    More expensive