# Best ServiceNow Marketplace Apps *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* The ServiceNow Store apps category includes a diverse range of applications designed to extend the functionality of the ServiceNow platform. These apps cater to various industries and business needs, offering solutions that enhance compliance, streamline IT operations, improve customer service, and optimize asset management. By integrating seamlessly with ServiceNow, these applications provide specialized features such as automated regulatory updates, network security change management, system health monitoring, and privileged access control. They enable organizations to address specific challenges, improve operational efficiency, and ensure compliance with industry standards. To qualify for inclusion in the ServiceNow Store Apps category, a product must: - Have features and use cases that do not fit into existing marketplace apps categories - Integrate seamlessly with the ServiceNow platform to enhance its core functionalities ## How Many ServiceNow Marketplace Apps Products Does G2 Track? **Total Products under this Category:** 418 ### Category Stats (Jul 2026) - **Average Rating**: 4.32/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: ServiceChannel (+1.43%) - Among all products in this category, ServiceChannel recorded the largest rating increase compared to last month *Last updated: July 04, 2026* ## How Does G2 Rank ServiceNow Marketplace Apps Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 19,800+ Authentic Reviews - 418+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which ServiceNow Marketplace Apps Is Best for Your Use Case? - **Highest User Satisfaction:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### ManageEngine ADManager Plus ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. The solution provides comprehensive identity risk assessment and proactive management of your organization's risk exposure by highlighting potential security vulnerabilities and visualizing attack paths to privileged entities. This enables IT teams to prioritize remediation efforts and strengthen their security posture before threats can be exploited. Use over 200 reports to gain valuable insights into identities and their access rights, and leverage customizable dashboards and scheduled report generation for continuous monitoring. The platform supports compliance frameworks including the GDPR and HIPAA through automated audit trails and detailed access reviews. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. Built-in templates streamline common tasks while multi-stage approval workflows ensure proper oversight of critical changes. ADManager Plus' Android and iOS applications help with on-the-go AD and Microsoft Entra ID management, enabling administrators to respond quickly to urgent requests. 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[TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,904 **How Do G2 Users Rate TeamViewer?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.1/10 (Category avg: 8.7/10) - **Value:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (428 reviews) - Remote Control (343 reviews) - Easy Access (278 reviews) - Remote Work (277 reviews) **Cons:** - Connection Issues (180 reviews) - Connectivity Issues (146 reviews) - Expensive (138 reviews) - Slow Performance (135 reviews) - Remote Access Issues (119 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of TeamViewer, quickly connecting with clients and scheduling meetings effortlessly. - Users appreciate the **ease of use** of TeamViewer, valuing its reliable connections and intuitive interface for remote access. - Users value the **ease of use** of TeamViewer, enjoying reliable access for seamless remote support and control. - Users highlight the **easy access** of TeamViewer, enabling seamless remote control and support across devices. - Users value the **seamless remote access** provided by TeamViewer, enabling efficient collaboration and problem-solving from anywhere. **Cons:** - Users experience **connection issues** with TeamViewer, particularly during slow or unstable internet conditions, impacting performance. - Users experience **connectivity issues** with TeamViewer due to performance drops on slow connections and account requirement hassles. - Users find TeamViewer's pricing to be **expensive** , especially for commercial use compared to other options available. - Users experience **slow performance** during weak internet connections, affecting usability and loading times despite updates. - Users frequently experience **remote access issues** with TeamViewer, including connection failures and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **"[Wonderful product, very flexible, use over many platforms](https://www.g2.com/survey_responses/teamviewer-review-4314442)"** **Rating:** 5.0/5.0 stars *— Danny B.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-4314442) --- **"[TeamViewer: One Click Away from Easy Remote Support](https://www.g2.com/survey_responses/teamviewer-review-12714214)"** **Rating:** 5.0/5.0 stars *— Ebini M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-12714214) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 2. [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews) Azure Pipelines is a cloud-based service within Microsoft's Azure DevOps suite that automates the processes of building, testing, and deploying software. It integrates continuous integration (CI) and continuous delivery (CD) to streamline software development workflows and ensure faster, more reliable code delivery. Azure Pipelines supports multiple programming languages and environments, allowing development teams to automate the entire software lifecycle. Whether developing for web, desktop, or mobile applications, Azure Pipelines ensures consistent code quality and faster delivery cycles by automating code integration, testing, and deployment processes. Key Features and Functionality: - Language and Platform Agnostic: Supports a wide range of programming languages, including Python, Java, .NET, Ruby, and JavaScript, as well as popular frameworks. - Cross-Platform Support: Operates seamlessly across Windows, macOS, and Linux environments, making it suitable for diverse development projects. - Parallel Jobs: Enables running multiple builds or tests simultaneously, reducing time-to-market. - Customizable Workflows: Allows defining pipelines as code using YAML files, providing complete control over the CI/CD process. - Integration with Development Tools: Integrates with popular development tools like GitHub, Bitbucket, and Docker, streamlining workflows for developers. Primary Value and User Solutions: Azure Pipelines enhances development efficiency by automating repetitive tasks such as building and testing code, saving time, and reducing human error. Continuous integration ensures that new code is tested and integrated promptly, while continuous delivery accelerates deployments to production. Its scalability supports projects of all sizes, from small teams to large-scale enterprises, and can handle thousands of builds daily. By providing a reliable and efficient CI/CD solution, Azure Pipelines helps development teams deliver high-quality software faster and more consistently. **Average Rating:** 4.3/5.0 **Total Reviews:** 361 **How Do G2 Users Rate Azure Pipelines?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Ease of Setup:** 8.3/10 (Category avg: 8.7/10) - **Value:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Azure Pipelines?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 39% Enterprise, 34% Mid-Market #### What Are Azure Pipelines's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Integrations (16 reviews) - Deployment (15 reviews) - Automation (14 reviews) - Features (11 reviews) **Cons:** - Complexity (13 reviews) - Learning Curve (12 reviews) - Confusing Interface (7 reviews) - Difficult Navigation (5 reviews) - Expensive (5 reviews) ### What Do G2 Reviewers Say About Azure Pipelines? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Azure Pipelines, benefiting from its simple setup and extensive documentation. - Users value the **strong integration capabilities** of Azure Pipelines, enhancing CI/CD workflows and collaboration across platforms. - Users value the **powerful automation and flexible scalability** of Azure Pipelines, enhancing their CI/CD processes significantly. - Users value the **powerful automation** of Azure Pipelines, streamlining CI/CD workflows across multiple platforms effortlessly. - Users appreciate the **comprehensive features** of Azure Pipelines, enabling efficient planning, development, and delivery of software. **Cons:** - Users find **configuring Azure Pipelines complex** , especially with YAML files and a non-intuitive user interface, hindering their experience. - Users find the **steep learning curve** of Azure Pipelines challenging, making it hard for beginners to grasp concepts. - Users find the **interface confusing** , complicating the configuration and troubleshooting process in Azure Pipelines. - Users find **difficult navigation** in Azure Pipelines, struggling with a cluttered interface and complex YAML configuration. - Users find Azure Pipelines **expensive** , especially with large teams or projects, impacting cost-effectiveness significantly. #### What Are Recent G2 Reviews of Azure Pipelines? **"[Eases Data Migration with Interactive UI](https://www.g2.com/survey_responses/azure-pipelines-review-12809318)"** **Rating:** 4.5/5.0 stars *— Nilesh Y.* [Read full review](https://www.g2.com/survey_responses/azure-pipelines-review-12809318) --- **"[Scalable CI/CD for both Side Projects and Enterprise-Grade Microservices](https://www.g2.com/survey_responses/azure-pipelines-review-12362565)"** **Rating:** 4.5/5.0 stars *— Daniel J.* [Read full review](https://www.g2.com/survey_responses/azure-pipelines-review-12362565) --- #### What Are G2 Users Discussing About Azure Pipelines? - [What is run pipeline in Azure DevOps?](https://www.g2.com/discussions/what-is-run-pipeline-in-azure-devops) - [Is Team Foundation Server part of Visual Studio?](https://www.g2.com/discussions/visual-studio-team-services-is-team-foundation-server-part-of-visual-studio) - [What can I do with Azure DevOps pipelines?](https://www.g2.com/discussions/what-can-i-do-with-azure-devops-pipelines) - [How do I connect to Visual Studio Team Services?](https://www.g2.com/discussions/how-do-i-connect-to-visual-studio-team-services) - [What are azure pipelines used for?](https://www.g2.com/discussions/what-are-azure-pipelines-used-for) ### 3. [xMatters](https://www.g2.com/products/xmatters/reviews) xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. **Average Rating:** 4.5/5.0 **Total Reviews:** 771 **How Do G2 Users Rate xMatters?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.4/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind xMatters?** - **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge) - **Company Website:** https://www.everbridge.com - **Year Founded:** 2002 - **HQ Location:** Vienna, VA - **Twitter:** @Everbridge (4,786 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33883 (1,609 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Incident Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 58% Enterprise, 27% Mid-Market #### What Are xMatters's Pros and Cons? **Pros:** - Alerting System (62 reviews) - Ease of Use (54 reviews) - Alert Management (50 reviews) - Automation (43 reviews) - Notifications (40 reviews) **Cons:** - Complexity (26 reviews) - Learning Curve (22 reviews) - Alert Issues (17 reviews) - Complex Setup (16 reviews) - Difficult Setup (16 reviews) ### What Do G2 Reviewers Say About xMatters? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable and fast incident notifications** , significantly improving communication and response during critical situations. - Users appreciate the **ease of use** of xMatters, benefiting from streamlined workflows and centralized information access. - Users value the **consistency of communication** in xMatters, enhancing incident management and response efficiency significantly. - Users commend the **powerful automation** features of xMatters for streamlining incident management and enhancing efficiency. - Users find **xMatters' notification system** essential for timely alerts, boosting efficiency and responsiveness in critical situations. **Cons:** - Users find the **complexity of the administrative interface** difficult, especially with the steep learning curve and setup time. - Users find the **steep learning curve** with xMatters challenging, especially for complex setups and workflows. - Users find the **alert issues** with xMatters frustrating, particularly regarding misdirected alerts and delayed mobile notifications. - Users find the **complex setup** challenging, requiring significant time investment to navigate the administrative interface effectively. - Users find the **difficult setup** of notification workflows to be time-consuming and prone to errors, impacting efficiency. #### What Are Recent G2 Reviews of xMatters? **"[X-Matters Makes 2 AM Escalations Effortless with Reliable Multi-Channel Alerts](https://www.g2.com/survey_responses/xmatters-review-12974416)"** **Rating:** 5.0/5.0 stars *— Alexander P.* [Read full review](https://www.g2.com/survey_responses/xmatters-review-12974416) --- **"[No-Code Flow Designer and Reliable Multi-Channel Escalations](https://www.g2.com/survey_responses/xmatters-review-12874202)"** **Rating:** 5.0/5.0 stars *— Zuhaib I.* [Read full review](https://www.g2.com/survey_responses/xmatters-review-12874202) --- #### What Are G2 Users Discussing About xMatters? - [What is xMatters used for?](https://www.g2.com/discussions/what-is-xmatters-used-for) - 1 comment ### 4. [Dynatrace](https://www.g2.com/products/dynatrace/reviews) Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,231 **How Do G2 Users Rate Dynatrace?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.5/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.7/10) - **Value:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Dynatrace?** - **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace) - **Year Founded:** 2005 - **HQ Location:** Boston, MA - **Twitter:** @Dynatrace (18,668 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/125999/ (6,060 employees on LinkedIn®) - **Ownership:** NYSE: DT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 69% Enterprise, 23% Mid-Market #### What Are Dynatrace's Pros and Cons? **Pros:** - Ease of Use (112 reviews) - Insights (69 reviews) - Monitoring (63 reviews) - Debugging (62 reviews) - Features (62 reviews) **Cons:** - Learning Curve (56 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Learning Difficulty (36 reviews) - Expensive (33 reviews) ### What Do G2 Reviewers Say About Dynatrace? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Dynatrace, making application instrumentation effortless and efficient. - Users value the **ease of installation and flexibility** of Dynatrace, enhancing executive-level data visualization effortlessly. - Users value the **comprehensive monitoring capabilities** of Dynatrace, enhancing their ability to quickly identify and resolve issues. - Users value the **effective debugging capabilities** of Dynatrace, facilitating root cause analysis and problem prevention. - Users love the **deep insights and analytics** Dynatrace offers, enhancing monitoring and root cause analysis significantly. **Cons:** - Users find the **steep learning curve** of Dynatrace overwhelming, as mastering its features takes considerable effort and time. - Users find that **missing features** in Dynatrace, like OTel support and insufficient event details, hinder effective analysis. - Users find the **complexity** of Dynatrace overwhelming, with a steep learning curve and high costs for smaller teams. - Users find the **learning difficulty** challenging due to overwhelming information and inconsistencies in functionality. - Users find Dynatrace to be **expensive** , making experimentation and learning cost-prohibitive, limiting its accessibility for smaller companies. #### What Are Recent G2 Reviews of Dynatrace? **"[Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring](https://www.g2.com/survey_responses/dynatrace-review-12645823)"** **Rating:** 4.5/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12645823) --- **"[Fully Automated Root-Cause Analysis with Lightning-Fast Performance](https://www.g2.com/survey_responses/dynatrace-review-12592533)"** **Rating:** 4.5/5.0 stars *— Chirag A.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12592533) --- #### What Are G2 Users Discussing About Dynatrace? - [What is Dynatrace used for?](https://www.g2.com/discussions/what-is-dynatrace-used-for) - 3 comments - [How do you use Rookout?](https://www.g2.com/discussions/how-do-you-use-rookout) - [What is the use of Rookout?](https://www.g2.com/discussions/what-is-the-use-of-rookout) - [What is offline debugging?](https://www.g2.com/discussions/what-is-offline-debugging) - [What does Rookout do?](https://www.g2.com/discussions/what-does-rookout-do) - 2 comments ### 5. [AWS Managed Services (AMS) Integration App](https://www.g2.com/products/aws-managed-services-ams-integration-app/reviews) The AWS Managed Services (AMS) Integration App is designed to seamlessly connect AWS Managed Services with the ServiceNow platform, enhancing operational efficiency and visibility. Key Features and Functionality: - Automated Incident Management: Automatically create and manage incidents in ServiceNow based on alerts from AWS Managed Services, ensuring prompt response to issues. - Change Management Synchronization: Integrate change management processes between AWS and ServiceNow, facilitating smooth and documented changes across both platforms. - Asset and Configuration Management: Maintain up-to-date records of AWS resources within ServiceNow's Configuration Management Database (CMDB), providing a comprehensive view of your IT assets. - Compliance and Governance: Monitor and enforce compliance policies by leveraging ServiceNow's governance capabilities in conjunction with AWS Managed Services. Primary Value and User Benefits: By integrating AWS Managed Services with ServiceNow, organizations can achieve a unified operational environment that enhances visibility, streamlines workflows, and improves incident and change management processes. This integration reduces manual efforts, minimizes errors, and ensures compliance, ultimately leading to more efficient and effective IT operations. **Average Rating:** 4.4/5.0 **Total Reviews:** 131 **How Do G2 Users Rate AWS Managed Services (AMS) Integration App?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.7/10) - **Value:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind AWS Managed Services (AMS) Integration App?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Who Uses This:** Consultant - **Top Industries:** Information Technology and Services, Accounting - **Company Size:** 48% Small-Business, 33% Mid-Market #### What Are AWS Managed Services (AMS) Integration App's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Easy Integrations (31 reviews) - Automation (27 reviews) - Customer Support (20 reviews) - Solutions (19 reviews) **Cons:** - Complexity (29 reviews) - Expensive (24 reviews) - Lack of Customization (15 reviews) - Pricing Issues (13 reviews) - Integration Issues (11 reviews) ### What Do G2 Reviewers Say About AWS Managed Services (AMS) Integration App? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of setup and integration** of AWS Managed Services Integration App makes management effortless and efficient. - Users appreciate the **easy integrations** of AWS Managed Services Integration App, simplifying connections to various tools and platforms. - Users value the **automation capabilities** of the AMS Integration App, enhancing IT operations and streamlining processes efficiently. - Users value the **24/7 customer support** of AMS Integration App, ensuring smooth and secure application operation. - Users value the **seamless integration** between ServiceNow and AWS operations, enhancing workflow efficiency and compliance. **Cons:** - Users find the **complexity of initial setup** challenging, particularly when migrating from AWS to other platforms. - Users find the **pricing to be excessively high** for AWS Managed Services, limiting options for smaller organizations. - Users express frustration with the **lack of customization** , finding it difficult to adapt the app to unique needs. - Users feel that the **pricing issues** make the AWS Managed Services Integration App less accessible and complicated. - Users find **integration issues** prevalent due to limited 3rd party support, complicating adaptation for unique needs. #### What Are Recent G2 Reviews of AWS Managed Services (AMS) Integration App? **"[Trusted Cloud Operations with Automation and Peace that Everyone Needed](https://www.g2.com/survey_responses/aws-managed-services-ams-integration-app-review-12368978)"** **Rating:** 4.0/5.0 stars *— Akhileshwar S.* [Read full review](https://www.g2.com/survey_responses/aws-managed-services-ams-integration-app-review-12368978) --- **"[Streamlined AWS Operations with Powerful Integration](https://www.g2.com/survey_responses/aws-managed-services-ams-integration-app-review-12086865)"** **Rating:** 4.5/5.0 stars *— Yes D.* [Read full review](https://www.g2.com/survey_responses/aws-managed-services-ams-integration-app-review-12086865) --- ### 6. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,429 **How Do G2 Users Rate Talkdesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.4/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,377 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Team Lead - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 21% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (188 reviews) - Efficiency (113 reviews) - Features (112 reviews) - Customer Satisfaction (107 reviews) - Call Management (102 reviews) **Cons:** - Call Issues (66 reviews) - Poor Reporting (43 reviews) - Technical Issues (42 reviews) - Missing Features (37 reviews) - Connection Issues (33 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and quality scores. - Users value the **efficiency** of Talkdesk, seamlessly managing multiple communication channels to enhance customer service. - Users appreciate the **comprehensive features** of Talkdesk, making setup and operation seamless and efficient. - Users appreciate Talkdesk's **easy CRM integration** , enhancing their call management experience and boosting efficiency for support teams. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and reducing agent workload significantly. **Cons:** - Users experience **call issues** with Talkdesk, including network problems, audio quality, and dropped calls during conversations. - Users often face **technical issues** such as call clarity problems, glitches, and the need for frequent restarts. - Users express frustration over **missing features** , such as spellcheck and flexibility in updating ticket statuses during calls. - Users face frequent **connection issues** with Talkdesk, leading to technical problems and frustrating delays in communication. - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. #### What Are Recent G2 Reviews of Talkdesk? **"[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)"** **Rating:** 4.5/5.0 stars *— Anurag S.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12800159) --- **"[Omnichannel and very intuitive: easy to manage and implement, with QM Assist and Copilot](https://www.g2.com/survey_responses/talkdesk-review-13052171)"** **Rating:** 4.0/5.0 stars *— Azeddine E.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13052171) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 7. [Tenfold](https://www.g2.com/products/tenfold/reviews) Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Tenfold?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Tenfold?** - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson (10,758 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,184 employees on LinkedIn®) - **Ownership:** NASDAQ: LPSN **Who Uses This Product?** - **Who Uses This:** Business Account Manager, Account Executive - **Top Industries:** Internet, Marketing and Advertising - **Company Size:** 42% Mid-Market, 30% Enterprise #### What Are Tenfold's Pros and Cons? **Pros:** - Accuracy of Information (1 reviews) - Call Management (1 reviews) - CRM Integration (1 reviews) - Integrations (1 reviews) - Salesforce Integration (1 reviews) **Cons:** - Limited Features (1 reviews) - Not Intuitive (1 reviews) - Screen Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Tenfold? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy of information** Tenfold provides, integrating call logs seamlessly with Salesforce for easy tracking. - Users value the **call logging feature** of Tenfold, seamlessly integrating calls with Salesforce for easy tracking. - Users value the **CRM integration** of Tenfold, as it effortlessly logs calls into SalesForce for easy tracking. - Users appreciate the **integrations with SalesForce** , enabling seamless logging and tracking of calls made. - Users find the **Salesforce Integration** beneficial for logging calls and tracking their call history easily. **Cons:** - Users experience **limited features** with Tenfold, leading to frustrations with loading issues and small window size. - Users find the **user interface non-intuitive** , leading to frustration and excessive scrolling during usage. - Users often face **screen issues** with Tenfold, including loading problems and small window sizes that hinder usability. - Users report frustrating **slow loading** times with Tenfold, often needing workarounds for proper functionality. - Users face **slow performance** with Tenfold, often having to workaround loading issues and managing a small window. #### What Are Recent G2 Reviews of Tenfold? **"[Tenfold is an easy click to dial!!](https://www.g2.com/survey_responses/tenfold-review-7381539)"** **Rating:** 5.0/5.0 stars *— Verified User in Wholesale* [Read full review](https://www.g2.com/survey_responses/tenfold-review-7381539) --- **"[Good IAM tool with a small learning curve, but strong added value in everyday life](https://www.g2.com/survey_responses/tenfold-review-11877165)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/tenfold-review-11877165) --- #### What Are G2 Users Discussing About Tenfold? - [What does Tenfold do?](https://www.g2.com/discussions/what-does-tenfold-do) - [What is a tenfold increase?](https://www.g2.com/discussions/what-is-a-tenfold-increase) - [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment ### 8. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial **Average Rating:** 4.5/5.0 **Total Reviews:** 941 **How Do G2 Users Rate PagerDuty?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.2/10 (Category avg: 8.7/10) - **Value:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind PagerDuty?** - **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty) - **Company Website:** https://www.pagerduty.com/ - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @pagerduty (24,689 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/482819/ (1,267 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 38% Enterprise #### What Are PagerDuty's Pros and Cons? **Pros:** - Alert Notifications (21 reviews) - Alerting System (19 reviews) - Alert Management (17 reviews) - Ease of Use (15 reviews) - Easy Integrations (15 reviews) **Cons:** - Alert Issues (12 reviews) - Expensive (8 reviews) - Complexity (7 reviews) - Inefficient Alert System (7 reviews) - Complex UI (6 reviews) ### What Do G2 Reviewers Say About PagerDuty? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automated and priority-based notifications** from PagerDuty, enhancing response times and collaboration across teams. - Users value the **automated and priority-based notifications** of PagerDuty, enhancing incident response and reducing downtime effectively. - Users appreciate the **easy integration and reliability** of PagerDuty's alert management, enhancing their incident response efficiency. - Users highlight the **ease of use** of PagerDuty, appreciating intuitive interfaces and seamless on-call scheduling. - Users value the **easy integrations** with tools like Slack and AWS, enhancing collaboration and incident management efficiency. **Cons:** - Users find the **alert issues** in PagerDuty can lead to confusion and complicate incident management processes. - Users find PagerDuty's pricing **expensive** , especially for small teams and essential features locked behind high costs. - Users find the **complexity** of PagerDuty's interface and configuration challenging, especially for newcomers to the platform. - Users find the **inefficient alert system** overwhelming, as excessive notifications can complicate their experience with PagerDuty. - Users find the **complex UI** of PagerDuty challenging, often struggling with navigation and cluttered interfaces. #### What Are Recent G2 Reviews of PagerDuty? **"[Technical efficiency approach](https://www.g2.com/survey_responses/pagerduty-review-12856233)"** **Rating:** 4.0/5.0 stars *— Johnny C.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12856233) --- **"[Reliable paging that keeps our Azure on-call rotation sane](https://www.g2.com/survey_responses/pagerduty-review-12831402)"** **Rating:** 4.5/5.0 stars *— Nik H.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12831402) --- #### What Are G2 Users Discussing About PagerDuty? - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [Who are PagerDuty competitors?](https://www.g2.com/discussions/who-are-pagerduty-competitors) - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [Who uses PagerDuty?](https://www.g2.com/discussions/who-uses-pagerduty) - [What is PagerDuty software?](https://www.g2.com/discussions/what-is-pagerduty-software) ### 9. [Nexthink](https://www.g2.com/products/nexthink/reviews) Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. **Average Rating:** 4.6/5.0 **Total Reviews:** 345 **How Do G2 Users Rate Nexthink?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.7/10) - **Value:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Nexthink?** - **Seller:** [Nexthink](https://www.g2.com/sellers/nexthink) - **Company Website:** https://www.nexthink.com - **Year Founded:** 2004 - **HQ Location:** Prilly, CH - **Twitter:** @NexthinkNews (3,279 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/92771/ (1,140 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 83% Enterprise, 12% Mid-Market #### What Are Nexthink's Pros and Cons? **Pros:** - Ease of Use (40 reviews) - Positive Experience (40 reviews) - Insights (35 reviews) - Issue Detection (32 reviews) - Automation (26 reviews) **Cons:** - Difficult Learning (30 reviews) - Learning Curve (29 reviews) - Complexity (22 reviews) - Expensive (17 reviews) - Steep Learning Curve (12 reviews) ### What Do G2 Reviewers Say About Nexthink? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Nexthink, facilitating effortless implementation and monitoring for enhanced productivity. - Users value the **deep insights into IT performance and employee experience** provided by Nexthink, enhancing overall effectiveness. - Users value the **real-time analytics and insights** from Nexthink, enhancing Digital Employee Experience and productivity. - Users value the **issue detection capabilities** of Nexthink, enabling proactive problem-solving and enhanced employee engagement. - Users value the **automation capabilities** of Nexthink, significantly enhancing efficiency and user experience through integration and insights. **Cons:** - Users find the **difficult learning** curve of Nexthink challenging, hindering confidence in using the tool effectively. - Users find the **steep learning curve** of Nexthink challenging, making it difficult to use confidently. - Users find **complexity** in Nexthink's setup and administration, making it challenging to fully utilize its features. - Users find the **high prices** of Nexthink to be a significant barrier, limiting its overall accessibility and utility. - Users find Nexthink's **steep learning curve** challenging, requiring extensive training to fully utilize its features. #### What Are Recent G2 Reviews of Nexthink? **"[A Game-Changer for Endpoint Visibility and Proactive Support](https://www.g2.com/survey_responses/nexthink-review-12975165)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Games* [Read full review](https://www.g2.com/survey_responses/nexthink-review-12975165) --- **"[One year with Nexthink transformed my career](https://www.g2.com/survey_responses/nexthink-review-11699586)"** **Rating:** 5.0/5.0 stars *— Ryan W.* [Read full review](https://www.g2.com/survey_responses/nexthink-review-11699586) --- #### What Are G2 Users Discussing About Nexthink? - [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) - 1 comment - [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) - 1 comment - [What is a digital adoption platform?](https://www.g2.com/discussions/what-is-a-digital-adoption-platform) - 1 comment ### 10. [Microsoft Teams Notifications](https://www.g2.com/products/microsoft-teams-notifications/reviews) Microsoft Teams Notifications is a ServiceNow application designed to enhance collaboration by integrating ServiceNow's IT service management capabilities directly into Microsoft Teams. This integration enables users to receive real-time notifications and perform routine ServiceNow tasks within the Teams environment, streamlining workflows and improving response times. Key Features and Functionality: - Real-Time Notifications: Users receive instant alerts in Microsoft Teams for ServiceNow incidents, changes, and updates, ensuring timely awareness and action. - Actionable Messages: Notifications include actionable options, allowing users to approve requests, add comments, or update records directly from Teams. - Seamless Integration: The application connects ServiceNow and Microsoft Teams without the need for complex configurations, facilitating a smooth user experience. - Enhanced Collaboration: Teams can discuss and resolve ServiceNow incidents within the Teams interface, reducing the need to switch between platforms. Primary Value and User Benefits: Microsoft Teams Notifications addresses the challenge of fragmented communication between IT service management and collaboration tools. By integrating ServiceNow with Microsoft Teams, it ensures that critical information is promptly delivered to the right personnel, enabling faster decision-making and issue resolution. This integration reduces response times, enhances team collaboration, and increases overall productivity by keeping all stakeholders informed and engaged within a unified platform. **Average Rating:** 4.4/5.0 **Total Reviews:** 61 **How Do G2 Users Rate Microsoft Teams Notifications?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Microsoft Teams Notifications?** - **Seller:** [Cybage Software](https://www.g2.com/sellers/cybage-software-28b6b687-e215-46b2-b8e2-e3653b4e8f88) - **Year Founded:** 1995 - **HQ Location:** Pune, Maharashtra - **Twitter:** @cybagesoftware (238 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5682/ (9,258 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 46% Enterprise, 40% Mid-Market #### What Are Microsoft Teams Notifications's Pros and Cons? **Pros:** - Communication (2 reviews) - Ease of Use (1 reviews) - Innovation (1 reviews) - Notifications (1 reviews) - Productivity Improvement (1 reviews) **Cons:** - Delays (1 reviews) - Login Issues (1 reviews) - Screen Issues (1 reviews) ### What Do G2 Reviewers Say About Microsoft Teams Notifications? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time communication** of Microsoft Teams Notifications, making collaboration efficient and time-saving. - Users find Microsoft Teams Notifications **easy to use** , enhancing communication and saving valuable time in large companies. - Users appreciate the **real-time communication** capabilities of Microsoft Teams Notifications, enhancing collaboration with built-in apps and customization. - Users find **Microsoft Teams Notifications** more efficient than emails, enhancing communication and saving valuable time. - Users appreciate the **productivity improvement** from Microsoft Teams Notifications, significantly enhancing communication and saving valuable time. **Cons:** - Users experience **delays** with screen sharing and seek better interaction options during presentations, feeling somewhat excluded. - Users often face **login issues** with Microsoft Teams Notifications, requiring frequent re-logging to access their accounts. - Users experience **screen issues** , such as lag and gray screens, affecting their ability to interact during presentations. #### What Are Recent G2 Reviews of Microsoft Teams Notifications? **"[Effortless Communication and Time Savings with Microsoft Teams Notifications](https://www.g2.com/survey_responses/microsoft-teams-notifications-review-12207635)"** **Rating:** 5.0/5.0 stars *— Michelle R.* [Read full review](https://www.g2.com/survey_responses/microsoft-teams-notifications-review-12207635) --- **"[Great for many reasons](https://www.g2.com/survey_responses/microsoft-teams-notifications-review-10672482)"** **Rating:** 4.5/5.0 stars *— Verified User in Individual & Family Services* [Read full review](https://www.g2.com/survey_responses/microsoft-teams-notifications-review-10672482) --- #### What Are G2 Users Discussing About Microsoft Teams Notifications? - [What are the features of Microsoft teams?](https://www.g2.com/discussions/microsoft-teams-notifications-what-are-the-features-of-microsoft-teams) - [What are Microsoft teams notifications?](https://www.g2.com/discussions/what-are-microsoft-teams-notifications) - [What are the available notification settings in Microsoft teams?](https://www.g2.com/discussions/what-are-the-available-notification-settings-in-microsoft-teams) - [How do notifications work in Microsoft teams?](https://www.g2.com/discussions/how-do-notifications-work-in-microsoft-teams) ### 11. [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) ManageEngine Endpoint Central is an all-in-one unified endpoint management and security (UEMS) solution that delivers end-to-end life cycle management and endpoint protection. From automated multi-OS patching and software deployment to asset intelligence and mobile device management, it unifies the core workflows IT teams rely on every day. On the security side, its next-generation antivirus (NGAV) uses behavioral detection, AI, and real-time analytics to detect and stop advanced threats, while built-in attack surface management, browser security, and data loss prevention keep sensitive data protected across office, remote, and frontline endpoints alike. Endpoint Central also prioritizes productivity through digital employee experience (DEX) monitoring, delivering real-time insights into device health, application performance, and endpoint telemetry so IT teams can resolve issues before they impact employees. Recognized as a leader by Gartner®, IDC, and Forrester, Endpoint Central is trusted by over 31, 000 enterprises worldwide and available in both on-premises and SaaS editions. This solution streamlines the complex landscape of endpoint management, empowering IT and security teams to manage more with less, delivering intelligent automation and AI-powered threat mitigation through one unified platform. Business benefits and ROI A commissioned Forrester Total Economic Impact™ study found that organizations deploying Endpoint Central achieved several significant business benefits, including: - 442% return on investment over three years, driven by tool consolidation, automation, and reduced operational overhead. - $4.5 million in total quantified economic benefits (present value), a net present value of $3.7 million, and a payback period of under six months. - 95% reduction in manual patching time, as well as cut licensing and insurance costs through improved security posture and compliance. - Significant reductions in compliance violations and security-related disruptions driven by Endpoint Central’s capability to convert endpoint stability and risk reduction into measurable business outcomes. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,108 **How Do G2 Users Rate ManageEngine Endpoint Central?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.4/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.6/10 (Category avg: 8.7/10) - **Value:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind ManageEngine Endpoint Central?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 65% Mid-Market, 23% Enterprise #### What Are ManageEngine Endpoint Central's Pros and Cons? **Pros:** - Ease of Use (472 reviews) - Patch Management (407 reviews) - Features (292 reviews) - Software Deployment (283 reviews) - Endpoint Management (247 reviews) **Cons:** - Missing Features (154 reviews) - Feature Issues (119 reviews) - Patching Issues (114 reviews) - Complexity (111 reviews) - Needs Improvement (103 reviews) ### What Do G2 Reviewers Say About ManageEngine Endpoint Central? *AI-generated summary from verified user reviews* **Pros:** - Users find ManageEngine Endpoint Central to be **easy to use** , even for those new to patch management. - Users love the **efficient patch management** of ManageEngine Endpoint Central, ensuring system safety and up-to-date software. - Users value the **all-in-one management features** of ManageEngine Endpoint Central, streamlining endpoint control and security. - Users commend the **easy software deployment** process with ManageEngine Endpoint Central, appreciating its versatility and seamless management. - Users value the **effective endpoint and patch management** capabilities of ManageEngine Endpoint Central for streamlined operations. **Cons:** - Users feel there is a need for **enhanced software license management and metering features** to meet customer expectations better. - Users note **feature issues** with dynamic groups and unclear remarks that complicate troubleshooting and software deployment. - Users find it frustrating that **patching issues** persist, hindering software updates and creating unnecessary interruptions during work. - Users find the **complexity** of ManageEngine Endpoint Central overwhelming, especially with the cluttered interface and steep learning curve. - Users feel the **software licensing and reporting features need significant improvements** to meet expectations and enhance usability. #### What Are Recent G2 Reviews of ManageEngine Endpoint Central? **"[Helpful Endpoint Management Platform](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-12976569)"** **Rating:** 5.0/5.0 stars *— Jack W.* [Read full review](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-12976569) --- **"[Impressive Features and Fast, Clear Support Resolutions](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-12883367)"** **Rating:** 4.0/5.0 stars *— Srikanth C.* [Read full review](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-12883367) --- #### What Are G2 Users Discussing About ManageEngine Endpoint Central? - [What is Zoho ManageEngine Desktop Central?](https://www.g2.com/discussions/what-is-zoho-manageengine-desktop-central) - 3 comments - [What is ManageEngine software?](https://www.g2.com/discussions/manageengine-desktop-central-what-is-manageengine-software) - 1 comment, 1 upvote - [What is ManageEngine desktop?](https://www.g2.com/discussions/what-is-manageengine-desktop) - 1 comment - [What is ManageEngine Desktop Central used for?](https://www.g2.com/discussions/what-is-manageengine-desktop-central-used-for) - 1 comment ### 12. [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) LogicMonitor is an AI-first observability platform that helps enterprises protect revenue, brand reputation, and customer experience in a digital-first world. As every customer interaction depends on application and infrastructure performance, downtime is more than an IT issue—it is a business risk. LogicMonitor eliminates blind spots across cloud, infrastructure, applications, and the Internet, giving IT teams unified visibility from user experience to code-level performance. With AI-powered insights, intelligent alerting, and automation, LogicMonitor helps organizations detect, prioritize, and prevent issues before they impact customers. By enabling teams to move from reactive incident response to autonomous IT operations, LogicMonitor helps modern enterprises reduce disruption, operate efficiently at scale, and keep digital services performing reliably. For more information, visit  www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube. **Average Rating:** 4.5/5.0 **Total Reviews:** 585 **How Do G2 Users Rate LogicMonitor?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.8/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.6/10 (Category avg: 8.7/10) - **Value:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind LogicMonitor?** - **Seller:** [LogicMonitor](https://www.g2.com/sellers/logicmonitor) - **Company Website:** https://www.logicmonitor.com/ - **Year Founded:** 2007 - **HQ Location:** Santa Barbara, CA - **Twitter:** @logicmonitor (12,430 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1165219/ (1,226 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Infrastructure Manager, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Mid-Market, 30% Enterprise #### What Are LogicMonitor's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Monitoring (18 reviews) - Implementation Ease (17 reviews) - Comprehensive Monitoring (16 reviews) - Customer Support (16 reviews) **Cons:** - Limited Features (10 reviews) - Learning Curve (9 reviews) - Expensive (8 reviews) - Feature Deficiency (8 reviews) - Inadequate Monitoring (8 reviews) ### What Do G2 Reviewers Say About LogicMonitor? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **effortless usability** of LogicMonitor, enjoying its intuitive interface and efficient monitoring capabilities. - Users value the **effortless monitoring** provided by LogicMonitor, appreciating AI-driven insights and end-to-end system visibility. - Users appreciate the **implementation ease** of LogicMonitor, aided by dedicated resources and customizable deployment options. - Users value the **comprehensive monitoring** capabilities of LogicMonitor across diverse environments and technologies. - Users value the **responsive customer support** and dedicated resources that enhance their LogicMonitor experience and implementation. **Cons:** - Users find the **limited features** of LogicMonitor necessitate advanced skills and are not intuitive, complicating usage. - Users find the **steep learning curve** of LogicMonitor challenging, especially with traditional server workloads and configuration complexities. - Users find LogicMonitor to be **expensive** , especially for small teams lacking a free tier option. - Users note the **feature deficiencies** of LogicMonitor, requiring workarounds and additional time for effective functionality. - Users find **inadequate monitoring** options and labor-intensive setups hinder effective management and deployment in LogicMonitor. #### What Are Recent G2 Reviews of LogicMonitor? **"[Predictive Forecasting Controls Are a Math Nerd’s Dream](https://www.g2.com/survey_responses/logicmonitor-review-12957464)"** **Rating:** 4.5/5.0 stars *— Nidhi S.* [Read full review](https://www.g2.com/survey_responses/logicmonitor-review-12957464) --- **"[LogicMonitor has cut our MTTR 42% and provided tight ROI.](https://www.g2.com/survey_responses/logicmonitor-review-12956089)"** **Rating:** 4.5/5.0 stars *— Tiya P.* [Read full review](https://www.g2.com/survey_responses/logicmonitor-review-12956089) --- #### What Are G2 Users Discussing About LogicMonitor? - [What is LogicMonitor used for?](https://www.g2.com/discussions/what-is-logicmonitor-used-for) - [What does LogicMonitor do?](https://www.g2.com/discussions/what-does-logicmonitor-do) - [Where does LogicMonitor store your monitored data?](https://www.g2.com/discussions/where-does-logicmonitor-store-your-monitored-data) - [What does logic monitor do?](https://www.g2.com/discussions/what-does-logic-monitor-do) - 1 comment - [How much does LogicMonitor cost?](https://www.g2.com/discussions/how-much-does-logicmonitor-cost) ### 13. [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) Powered by Cisco, AppDynamics is on a mission to help companies see their technology through the lens of the business so they can work as one to prioritize what matters most. We’re reinventing the observability space and simplifying the challenge of digital transformation for the world’s largest enterprises. In this era of unprecedented digital growth, the AppDynamics Business Observability Platform transforms organizations faster by providing business context deep into the technology stack, aligning teams around shared priorities, and enabling technologists to act with confidence and control. AppDynamics has been recognized by Gartner as a leader in the APM market for more than eight years and was positioned highest in ‘ability to execute’ in Gartner’s 2021 Magic Quadrant Report for APM. **Average Rating:** 4.3/5.0 **Total Reviews:** 335 **How Do G2 Users Rate Splunk AppDynamics?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 7.9/10 (Category avg: 8.7/10) - **Value:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Splunk AppDynamics?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 58% Enterprise, 35% Mid-Market #### What Are Splunk AppDynamics's Pros and Cons? **Pros:** - Automation (1 reviews) - Cloud Services (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) **Cons:** - Billing Issues (1 reviews) - Expensive (1 reviews) - Inefficient Alert System (1 reviews) - Poor Customer Support (1 reviews) - Pricing Issues (1 reviews) ### What Do G2 Reviewers Say About Splunk AppDynamics? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **seamless automation** capabilities of AppDynamics, enhancing integration with ITSM tools like ServiceNow. - Users value the **easy integration with ITSM tools** and appreciate the monitoring capabilities across various cloud environments. - Users value the **ease of integration** with other tools, simplifying the monitoring of enterprise applications. - Users value the **easy integrations** with ITSM tools like Servicenow, enhancing their application monitoring capabilities. - Users value the **easy integration** with ITSM Ticketing Tools, enhancing their monitoring capabilities within AppDynamics. **Cons:** - Users express concern over **billing issues** including high renewal costs and slow support response times following Cisco's acquisition. - Users express concern over **high renewal costs** and delayed product enhancements since the Cisco acquisition. - Users find the **inefficient alert system** slows down response times, especially after the Cisco acquisition affecting enhancements. - Users report **poor customer support** after the Cisco acquisition, citing delays in product enhancements and bug fixes. - Users find **high renewal costs** and slow support timelines frustrating after the Cisco acquisition of AppDynamics. #### What Are Recent G2 Reviews of Splunk AppDynamics? **"[Silver Bullet for Enterprise Applications Performance Monitoring](https://www.g2.com/survey_responses/splunk-appdynamics-review-8379799)"** **Rating:** 5.0/5.0 stars *— RaviShankar S.* [Read full review](https://www.g2.com/survey_responses/splunk-appdynamics-review-8379799) --- **"[AppDynamics - A powerful analytics tool for business transactions and monitoring](https://www.g2.com/survey_responses/splunk-appdynamics-review-9780843)"** **Rating:** 4.5/5.0 stars *— Brajesh S.* [Read full review](https://www.g2.com/survey_responses/splunk-appdynamics-review-9780843) --- #### What Are G2 Users Discussing About Splunk AppDynamics? - [What is AppDynamics used for?](https://www.g2.com/discussions/what-is-appdynamics-used-for) - 1 comment ### 14. [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) Organizations today face a serious challenge: managing numerous security vendors and tools while confronting an ever-evolving threat landscape. Sophisticated adversaries are becoming smarter, faster, and more evasive, launching complex attacks that can strike in minutes or even seconds. Traditional security approaches struggle to keep pace, leaving businesses vulnerable. The CrowdStrike Falcon Platform addresses this by offering a unified, cloud-native solution. It consolidates previously siloed security solutions and incorporates third-party data into a single platform with one efficient and resource-conscious agent, leveraging advanced AI and real-time threat intelligence. This approach simplifies security operations, speeds analyst decision making, and enhances protection to stop the breach, allowing organizations to reduce risk with less complexity and lower costs. CrowdStrike's Falcon Platform includes: - Endpoint Security: Secure the endpoint, stop the breach - Identify Protection: Identity is the front line, defend it - Next-Gen SIEM: The future of SIEM, today - Data Protection: Real-time data protection from endpoint to cloud - Exposure Management: Understand risk to stop breaches - Charlotte AI: Powering the next evolution of the SOC **Average Rating:** 4.6/5.0 **Total Reviews:** 412 **How Do G2 Users Rate CrowdStrike Falcon Endpoint Protection Platform?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.9/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.1/10 (Category avg: 8.7/10) - **Value:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind CrowdStrike Falcon Endpoint Protection Platform?** - **Seller:** [CrowdStrike](https://www.g2.com/sellers/crowdstrike) - **Company Website:** https://www.crowdstrike.com - **Year Founded:** 2011 - **HQ Location:** Sunnyvale, CA - **Twitter:** @CrowdStrike (110,809 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2497653/ (11,343 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Security Analyst, Cyber Security Analyst - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 43% Enterprise, 43% Mid-Market #### What Are CrowdStrike Falcon Endpoint Protection Platform's Pros and Cons? **Pros:** - Features (113 reviews) - Threat Detection (103 reviews) - Ease of Use (98 reviews) - Security (97 reviews) - Detection (90 reviews) **Cons:** - Expensive (54 reviews) - Complexity (40 reviews) - Learning Curve (35 reviews) - Limited Features (33 reviews) - Pricing Issues (29 reviews) ### What Do G2 Reviewers Say About CrowdStrike Falcon Endpoint Protection Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **lightweight performance and powerful threat detection** of CrowdStrike Falcon, enhancing system efficiency without compromise. - Users value the **powerful threat detection capabilities** of CrowdStrike Falcon, ensuring effective security without performance impacts. - Users appreciate the **ease of use** of CrowdStrike Falcon, enjoying its lightweight design and efficient management capabilities. - Users value the **advanced real-time threat protection** of CrowdStrike Falcon, ensuring security without system inefficiency. - Users value the **strong threat detection** of CrowdStrike Falcon, easily identifying advanced threats without slowing down systems. **Cons:** - Users find the **expense of CrowdStrike Falcon** daunting, especially for smaller teams needing additional modules for advanced features. - Users find the **complexity of enhancements and the tricky user interface** hampers their overall experience with CrowdStrike. - Users find the **initial learning curve challenging** , especially those transitioning from more intuitive platforms like Splunk. - Users find CrowdStrike Falcon's **limited features** and steep learning curve challenging, especially given its high price. - Users find **pricing issues** a barrier, particularly for small organizations needing advanced features with extra licensing costs. #### What Are Recent G2 Reviews of CrowdStrike Falcon Endpoint Protection Platform? **"[Crowdstrike Falcon: Proactive Security, Steep Learning Curve](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12958852)"** **Rating:** 5.0/5.0 stars *— Ansh B.* [Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12958852) --- **"[Lightweight Deployment, Powerful Incident Response Visibility](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621)"** **Rating:** 5.0/5.0 stars *— Anup A.* [Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621) --- #### What Are G2 Users Discussing About CrowdStrike Falcon Endpoint Protection Platform? - [How does Falcon prevent work?](https://www.g2.com/discussions/how-does-falcon-prevent-work) - 1 comment - [Does CrowdStrike offer MFA?](https://www.g2.com/discussions/does-crowdstrike-offer-mfa) - 1 comment - [What is OverWatch in CrowdStrike?](https://www.g2.com/discussions/what-is-overwatch-in-crowdstrike) - 1 comment - [How much does CrowdStrike Falcon X cost?](https://www.g2.com/discussions/how-much-does-crowdstrike-falcon-x-cost) - [What is MDR detection?](https://www.g2.com/discussions/what-is-mdr-detection) ### 15. [timeSheets](https://www.g2.com/products/timesheets/reviews) TimeSheets is a comprehensive application designed to streamline time tracking and management within the ServiceNow platform. It enables organizations to efficiently monitor employee work hours, project timelines, and resource allocation, ensuring accurate record-keeping and enhanced productivity. Key Features and Functionality: - Automated Time Tracking: Facilitates seamless recording of work hours, reducing manual entry errors and saving time. - Project Management Integration: Allows for the association of time entries with specific projects, providing clear insights into project progress and resource utilization. - Customizable Approval Workflows: Supports tailored approval processes to align with organizational policies and ensure compliance. - Real-Time Reporting and Analytics: Offers comprehensive reports and dashboards for informed decision-making and performance evaluation. - User-Friendly Interface: Provides an intuitive design for easy navigation and quick adoption by users. Primary Value and Problem Solved: TimeSheets addresses the challenges of manual time tracking by automating the process, thereby reducing errors and administrative overhead. It enhances visibility into workforce activities and project statuses, enabling managers to make data-driven decisions. By integrating seamlessly with the ServiceNow ecosystem, TimeSheets ensures a cohesive experience, improving operational efficiency and compliance with organizational standards. **Average Rating:** 4.3/5.0 **Total Reviews:** 27 **How Do G2 Users Rate timeSheets?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind timeSheets?** - **Seller:** [Abhra](https://www.g2.com/sellers/abhra) - **HQ Location:** Manchester, US - **Twitter:** @abhraInc (412 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4791402 (57 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 59% Mid-Market, 30% Small-Business #### What Are timeSheets's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Productivity Improvement (7 reviews) - Solutions (4 reviews) - Tracking (4 reviews) - User Interface (4 reviews) **Cons:** - Lack of Customization (5 reviews) - Integration Issues (2 reviews) - Complexity (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About timeSheets? *AI-generated summary from verified user reviews* **Pros:** - Users find timeSheets to have **exceptional ease of use** , streamlining time monitoring and improving overall efficiency. - Users highly value the **productivity improvement** achieved with timeSheets, enabling smooth time management and accurate performance tracking. - Users value the **automation of work hour tracking** , eliminating tedious data entry and ensuring accurate payroll. - Users appreciate the **project tracking functionality** of timeSheets, which simplifies project management and task recording. - Users appreciate the **user-friendly interface** of timeSheets, which makes tracking work hours and tasks effortless. **Cons:** - Users find a **lack of customization** in timeSheets, wishing for easier report templates and features for personal adjustments. - Users find **integration issues** with timeSheets, impacting ease of use and requiring manual data corrections. - Users find the **complexity** of timeSheets challenging, especially during initial setup and usage. Manual data entry can also lead to errors. - Users feel there is **limited customization** in timeSheets, restricting its adaptability to various industries and needs. - Users find the **limited features** of timeSheets hinder effective project sorting and reporting, requiring extra data manipulation. #### What Are Recent G2 Reviews of timeSheets? **"[A software that will optimize time management in your business](https://www.g2.com/survey_responses/timesheets-review-11373569)"** **Rating:** 4.5/5.0 stars *— Kriti K.* [Read full review](https://www.g2.com/survey_responses/timesheets-review-11373569) --- **"[A simple tool for time management in a business](https://www.g2.com/survey_responses/timesheets-review-11345637)"** **Rating:** 4.5/5.0 stars *— Shruti S.* [Read full review](https://www.g2.com/survey_responses/timesheets-review-11345637) --- #### What Are G2 Users Discussing About timeSheets? - [What is timeSheets used for?](https://www.g2.com/discussions/what-is-timesheets-used-for) ### 16. [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) Find out what is happening in your business and take meaningful action quickly with Splunk Enterprise. Automate the collection, indexing and alerting of machine data that's critical to your operations. Uncover the actionable insights from all your data — no matter the source or format. Leverage artificial intelligence and machine learning for predictive and proactive business decisions. **Average Rating:** 4.3/5.0 **Total Reviews:** 414 **How Do G2 Users Rate Splunk Enterprise?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 7.9/10 (Category avg: 8.7/10) - **Value:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Splunk Enterprise?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 27% Mid-Market #### What Are Splunk Enterprise's Pros and Cons? **Pros:** - Ease of Use (46 reviews) - Log Management (31 reviews) - Integrations (26 reviews) - Features (25 reviews) - Dashboards (23 reviews) **Cons:** - Expensive (32 reviews) - Learning Curve (29 reviews) - Slow Performance (19 reviews) - Complexity (18 reviews) - Pricing Issues (18 reviews) ### What Do G2 Reviewers Say About Splunk Enterprise? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Splunk Enterprise, enabling quick access and seamless data analysis across large datasets. - Users value the **robust data ingestion** capabilities of Splunk Enterprise, effectively managing diverse data sources with ease. - Users praise the **seamless integrations** of Splunk Enterprise, enabling efficient data management across various platforms. - Users appreciate the **flexibility and powerful analytics** of Splunk Enterprise, enabling efficient data handling and visualization. - Users find the **powerful dashboards** of Splunk Enterprise essential for visualizing data and enhancing team collaboration. **Cons:** - Users find Splunk Enterprise **too expensive** for individual use, especially with limits on the free trial version. - Users find the **learning curve steep** for Splunk Enterprise, making it challenging for new users to navigate effectively. - Users often experience **slow performance** with Splunk Enterprise, leading to frustrating delays and challenges in troubleshooting issues. - Users find **complex configuration** necessary for Splunk Enterprise, challenging to navigate and may hinder initial usability. - Users find the **pricing issues** of Splunk Enterprise to be a major barrier due to high costs and limitations. #### What Are Recent G2 Reviews of Splunk Enterprise? **"[SPL search and dashboards are really useful](https://www.g2.com/survey_responses/splunk-enterprise-review-12547655)"** **Rating:** 4.0/5.0 stars *— Nishith J.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-review-12547655) --- **"[Excellent Enterprise Observability and Log Management Solution for Hybrid Cloud Infrastructure](https://www.g2.com/survey_responses/splunk-enterprise-review-12045230)"** **Rating:** 4.5/5.0 stars *— RaviShankar S.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-review-12045230) --- #### What Are G2 Users Discussing About Splunk Enterprise? - [What is Splunk Enterprise used for?](https://www.g2.com/discussions/what-is-splunk-enterprise-used-for) - 1 comment - [What is the difference between Splunk Enterprise and Splunk Enterprise Security?](https://www.g2.com/discussions/splunk-enterprise-what-is-the-difference-between-splunk-enterprise-and-splunk-enterprise-security) - 1 comment - [What are Splunk Enterprise components?](https://www.g2.com/discussions/what-are-splunk-enterprise-components) - 1 comment - [Which apps ship with Splunk Enterprise?](https://www.g2.com/discussions/which-apps-ship-with-splunk-enterprise) - 1 comment - [What does Splunk Enterprise do?](https://www.g2.com/discussions/what-does-splunk-enterprise-do) - 1 comment ### 17. [HappySignals Experience Management for IT](https://www.g2.com/products/happysignals-experience-management-for-it/reviews) HappySignals is the IT Experience Intelligence platform that puts people at the heart of IT decisions. Going beyond traditional CSAT scores and DEX telemetry, HappySignals connects continuous, high-response employee feedback to real operational and technical data — giving IT leaders the full picture of how technology actually feels to the people using it, and where it's quietly costing them time. IT dashboards can show green while employees silently struggle. Tickets close, SLAs are met, but frustration stays. HappySignals reveals what those metrics miss. With research-backed surveys, external benchmarks, and consistently high response rates, IT teams get trustworthy, comparable data — broken down by role, location, team, service, and channel — so leaders can spot hidden pockets of poor experience and prioritize the fixes that create the most value. What makes HappySignals different: - The whole story behind the experience — combine experience and operational data to see not just the score, but exactly why people feel the way they do. - Validated surveys and global benchmarks — standardized, research-backed surveys that accelerate time-to-value and show you what good looks like across peers, regions, and services. - An AI-powered experience advisor — ask any question and get clear answers in seconds, with themes, summaries, and executive-ready reports drawn from over a decade of experience insights and millions of responses. - Lost productivity measurement — translate experience into business impact by quantifying the time employees lose to IT friction, and prove ROI in language the business understands. - Ready to deploy — certified integrations with ServiceNow, BMC, Nexthink, and more, with a proven methodology out of the box. ISO 27001:2022 certified, GDPR-aligned, and hosted on Microsoft Azure with global data center options. Customers consistently uncover that 13% of tickets drive 80% of lost productivity, achieve 20–40% higher response rates than typical CSAT surveys, and recover an average of 26% of lost time in the first year. Leading IT organizations including Nestlé, Campari Group, Cargotec, Invesco, Suntory, Siemens Healthineers and Wiley use HappySignals to evolve IT from a cost center into a strategic business partner — turning experience into intelligence, and intelligence into real impact. Built for CIOs, IT leaders, service delivery managers, ITSM and DEX owners, and digital workplace teams. **Average Rating:** 4.8/5.0 **Total Reviews:** 27 **How Do G2 Users Rate HappySignals Experience Management for IT?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.2/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.7/10) - **Value:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind HappySignals Experience Management for IT?** - **Seller:** [HappySignals OY](https://www.g2.com/sellers/happysignals-oy) - **Company Website:** https://happysignals.com - **Year Founded:** 2014 - **HQ Location:** Helsinki, Southern Finland - **Twitter:** @HappySignalsLtd (570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7575309/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of HappySignals Experience Management for IT? **"[HappySignals lives up to their values!](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-9812151)"** **Rating:** 5.0/5.0 stars *— Zoe Elena M.* [Read full review](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-9812151) --- **"[HappySignals - Delivering Deep Experience Insights with First-Class Onboarding](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-12966535)"** **Rating:** 5.0/5.0 stars *— Adam N.* [Read full review](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-12966535) --- #### What Are G2 Users Discussing About HappySignals Experience Management for IT? - [What is HappySignals Experience Management for IT used for?](https://www.g2.com/discussions/what-is-happysignals-experience-management-for-it-used-for) ### 18. [InsightVM (Nexpose)](https://www.g2.com/products/insightvm-nexpose/reviews) InsightVM is Rapid7’s vulnerability risk management offering that advances security through cross-department clarity, a deeper understanding of risk, and measurable progress. By informing and aligning technical teams, security teams can remediate vulnerabilities and build Security into the core of the organization. With InsightVM, security teams can: Gain Clarity Into Risk and Across Teams Better understand the risk in your modern environment so you can work in lockstep with technical teams. Extend Security’s Influence Align traditionally siloed teams and drive impact with the shared view and common language of InsightVM. See Shared Progress Take a proactive approach to security with tracking and metrics that create accountability and recognize progress. **Average Rating:** 4.4/5.0 **Total Reviews:** 69 **How Do G2 Users Rate InsightVM (Nexpose)?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 10.0/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind InsightVM (Nexpose)?** - **Seller:** [Rapid7](https://www.g2.com/sellers/rapid7) - **Year Founded:** 2000 - **HQ Location:** Boston, MA - **Twitter:** @rapid7 (124,405 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/39624/ (3,274 employees on LinkedIn®) - **Ownership:** NASDAQ:RPD **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 51% Enterprise, 32% Mid-Market #### What Are InsightVM (Nexpose)'s Pros and Cons? **Pros:** - Automation (4 reviews) - Vulnerability Identification (4 reviews) - Asset Management (3 reviews) - Features (3 reviews) - Prioritization (3 reviews) **Cons:** - Complexity (3 reviews) - Performance Issues (2 reviews) - Resource Limitations (2 reviews) - Resource Management (2 reviews) - Time-Consuming (2 reviews) ### What Do G2 Reviewers Say About InsightVM (Nexpose)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation** features of InsightVM, which streamline vulnerability management and enhance overall security efficiency. - Users value the **real-time visibility** of InsightVM, enabling swift detection and management of vulnerabilities across networks. - Users value the **effective asset management** features of InsightVM, enhancing tracking and categorization of critical assets. - Users appreciate the **clear, actionable risk scoring** and live dashboards for prioritizing asset exposure effectively. - Users value the **clear prioritization of risk and vulnerabilities** in InsightVM, enhancing asset management and remediation efficiency. **Cons:** - Users find the **complexity of setup and maintenance** a challenge, impacting overall efficiency and experience. - Users experience **performance issues** with heavy scans and slower support response times, affecting overall usability. - Users experience **resource limitations** that necessitate tedious tracking and optimization efforts for optimal performance. - Users experience **high memory consumption** with InsightVM, making resource tracking and optimization a tedious task. - Users find **InsightVM time-consuming** due to heavy scans and the need for tuning custom reporting and tagging rules. #### What Are Recent G2 Reviews of InsightVM (Nexpose)? **"[InsightVM’s Actionable Risk Scoring and Live Dashboards Impress](https://www.g2.com/survey_responses/insightvm-nexpose-review-11922296)"** **Rating:** 5.0/5.0 stars *— tali k.* [Read full review](https://www.g2.com/survey_responses/insightvm-nexpose-review-11922296) --- **"[Nexpose is an excellent tool that helps identify vulnerabilities.](https://www.g2.com/survey_responses/insightvm-nexpose-review-9779228)"** **Rating:** 5.0/5.0 stars *— Sagar U.* [Read full review](https://www.g2.com/survey_responses/insightvm-nexpose-review-9779228) --- #### What Are G2 Users Discussing About InsightVM (Nexpose)? - [What is InsightVM (Nexpose) used for?](https://www.g2.com/discussions/what-is-insightvm-nexpose-used-for) - 1 comment - [What is InsightVM?](https://www.g2.com/discussions/what-is-insightvm) - 1 comment - [What is nexpose InsightVM agent?](https://www.g2.com/discussions/what-is-nexpose-insightvm-agent) - [What is the difference between nexpose and InsightVM?](https://www.g2.com/discussions/what-is-the-difference-between-nexpose-and-insightvm) - [What can nexpose scan?](https://www.g2.com/discussions/what-can-nexpose-scan) ### 19. [HR WorkFlow for ServiceNow](https://www.g2.com/products/hr-workflow-for-servicenow/reviews) HR WorkFlow for ServiceNow is a comprehensive solution designed to streamline and automate human resources processes within organizations. By leveraging the robust capabilities of the ServiceNow platform, this product enhances employee experiences and boosts productivity through efficient digital workflows. Key Features and Functionality: - HR Service Delivery (HRSD): Manages HR requests and inquiries, facilitating seamless communication between employees and HR departments. - Onboarding and Offboarding Workflows: Automates the processes associated with employee entry and exit, ensuring timely and accurate completion of tasks. - Event and Company Activity Management: Organizes and tracks company events, enhancing employee engagement and participation. - Knowledge Base Integration: Provides a centralized repository for HR-related information, enabling employees to access necessary resources quickly. Primary Value and Solutions Provided: HR WorkFlow for ServiceNow addresses common challenges in HR management by digitizing and automating manual processes. This transformation reduces reliance on paper-based systems, minimizes errors, and accelerates task completion. Employees benefit from improved access to HR services and information, leading to higher satisfaction and engagement. HR departments experience increased efficiency, allowing them to focus on strategic initiatives rather than administrative tasks. Overall, the solution fosters a more agile and responsive HR environment, aligning with modern organizational needs. **Average Rating:** 4.5/5.0 **Total Reviews:** 20 **How Do G2 Users Rate HR WorkFlow for ServiceNow?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.2/10 (Category avg: 8.8/10) - **Ease of Setup:** 7.9/10 (Category avg: 8.7/10) - **Value:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind HR WorkFlow for ServiceNow?** - **Seller:** [Rococo Co Ltd](https://www.g2.com/sellers/rococo-co-ltd) - **Year Founded:** 1994 - **HQ Location:** 2-1-5 Nishi-Shinsaibashi Chuo-ku, Osaka - **LinkedIn® Page:** https://www.linkedin.com/company/rococo-co.-ltd./ (43 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Enterprise, 45% Mid-Market #### What Are HR WorkFlow for ServiceNow's Pros and Cons? **Pros:** - Automation (10 reviews) - Efficiency Optimization (6 reviews) - Ease of Use (4 reviews) - Easy Integrations (3 reviews) - Integrations (3 reviews) **Cons:** - Complexity (10 reviews) - Expensive (3 reviews) - Lack of Customization (3 reviews) - Learning Curve (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About HR WorkFlow for ServiceNow? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **automation features** of HR WorkFlow for Streamlining HR operations and enhancing efficiency dramatically. - Users commend the **efficiency optimization** of HR WorkFlow, enhancing query management and streamlining HR processes through automation. - Users value the **ease of use** of HR WorkFlow, allowing efficient personal management without HR contact. - Users appreciate the **easy integrations** of HR WorkFlow for ServiceNow, enhancing productivity and streamlining operations seamlessly. - Users value the **seamless integrations** of HR WorkFlow for ServiceNow, enhancing overall operational efficiency and connectivity. **Cons:** - Users find the **initial setup complex** , leading to challenges for new users and increased implementation time. - Users find HR WorkFlow for ServiceNow **expensive** , especially small companies struggling with high costs and complexity. - Users face **customization challenges** with HR WorkFlow for ServiceNow, finding it time-consuming and potentially expensive to implement. - Users find the **learning curve steep** , requiring experienced ServiceNow professionals to maximize the product's benefits. - Users express dissatisfaction with the **poor customer support** of HR WorkFlow for ServiceNow, affecting their overall experience. #### What Are Recent G2 Reviews of HR WorkFlow for ServiceNow? **"[Service now recommendation for The HR work flow](https://www.g2.com/survey_responses/hr-workflow-for-servicenow-review-10763025)"** **Rating:** 4.0/5.0 stars *— Swamy j.* [Read full review](https://www.g2.com/survey_responses/hr-workflow-for-servicenow-review-10763025) --- **"[The best HR workflow tool](https://www.g2.com/survey_responses/hr-workflow-for-servicenow-review-10751991)"** **Rating:** 5.0/5.0 stars *— Hind H.* [Read full review](https://www.g2.com/survey_responses/hr-workflow-for-servicenow-review-10751991) --- ### 20. [BigPanda](https://www.g2.com/products/bigpanda/reviews) BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. **Average Rating:** 4.5/5.0 **Total Reviews:** 115 **How Do G2 Users Rate BigPanda?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.2/10 (Category avg: 8.7/10) - **Value:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind BigPanda?** - **Seller:** [BigPanda](https://www.g2.com/sellers/bigpanda) - **Company Website:** https://bigpanda.io - **Year Founded:** 2012 - **HQ Location:** Mountain View, California - **Twitter:** @bigpanda (3,072 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2598034/ (333 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Developer, Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 57% Enterprise, 36% Small-Business #### What Are BigPanda's Pros and Cons? **Pros:** - Alerting System (1 reviews) - Alert Management (1 reviews) - Automation (1 reviews) - Easy Integrations (1 reviews) - Incident Management (1 reviews) ### What Do G2 Reviewers Say About BigPanda? *AI-generated summary from verified user reviews* **Pros:** - Users value the **noise reduction and streamlined incident management** from BigPanda's alerting system, enhancing workflow efficiency. - Users value the **effective alert management** of BigPanda, which reduces noise and streamlines incident handling. - Users value the **automation of workflows** in BigPanda, enhancing efficiency and reducing noise in incident management. - Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows seamlessly. - Users value the **noise reduction** and streamlined workflows of BigPanda, enhancing efficiency in incident management. #### What Are Recent G2 Reviews of BigPanda? **"[The core problems BigPanda solves](https://www.g2.com/survey_responses/bigpanda-review-13050234)"** **Rating:** 4.5/5.0 stars *— Jean-Christophe L.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13050234) --- **"[Effortless Incident Management with Real-Time Insights](https://www.g2.com/survey_responses/bigpanda-review-13064796)"** **Rating:** 4.5/5.0 stars *— Palak G.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13064796) --- #### What Are G2 Users Discussing About BigPanda? - [How do you use Bigpanda?](https://www.g2.com/discussions/how-do-you-use-bigpanda) - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment - [What does BigPanda do?](https://www.g2.com/discussions/what-does-bigpanda-do) ### 21. [Celonis](https://www.g2.com/products/celonis/reviews) Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2026 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners. **Average Rating:** 4.5/5.0 **Total Reviews:** 286 **How Do G2 Users Rate Celonis?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.1/10 (Category avg: 8.7/10) - **Value:** 7.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Celonis?** - **Seller:** [Celonis](https://www.g2.com/sellers/celonis) - **Company Website:** https://www.celonis.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Celonis (17,449 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3118913/ (3,848 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Consultant, Analyst - **Top Industries:** Information Technology and Services, Oil & Energy - **Company Size:** 63% Enterprise, 20% Small-Business #### What Are Celonis's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Efficiency (17 reviews) - Insights (15 reviews) - User Interface (15 reviews) - Features (14 reviews) **Cons:** - Learning Curve (15 reviews) - Complexity (13 reviews) - Missing Features (10 reviews) - Limited Features (9 reviews) - Slow Performance (8 reviews) ### What Do G2 Reviewers Say About Celonis? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Celonis invaluable, making it accessible to both technical and non-technical team members. - Users commend the **efficiency** of Celonis for revealing process insights that enhance decision-making and operational improvements. - Users value the **exceptional visibility** Celonis provides into business processes, facilitating effective identification of bottlenecks and inefficiencies. - Users appreciate the **user-friendly interface** of Celonis, noting its smooth experience and effective data visualizations. - Users value the **user-friendly environment** of Celonis, which enhances accessibility and facilitates insightful process analysis. **Cons:** - Users find that Celonis has a **steep learning curve** , necessitating significant training for beginners to become proficient. - Users find the **initial setup and interface complexity** in Celonis daunting, necessitating extensive training and technical effort. - Users report **missing features** like constant licensing changes and a complex interface hindering usability and efficiency. - Users are frustrated by **limited features** in Celonis, particularly with the inflexible filter bar and Copilot's accuracy. - Users experience **slow performance** in Celonis, with occasional delays in application response time affecting overall efficiency. #### What Are Recent G2 Reviews of Celonis? **"[A complete toolset to build a real digital twin of the organization](https://www.g2.com/survey_responses/celonis-review-4528582)"** **Rating:** 5.0/5.0 stars *— Joaquim N.* [Read full review](https://www.g2.com/survey_responses/celonis-review-4528582) --- **"[Celonis process mining](https://www.g2.com/survey_responses/celonis-review-8129344)"** **Rating:** 5.0/5.0 stars *— Gulshan M.* [Read full review](https://www.g2.com/survey_responses/celonis-review-8129344) --- #### What Are G2 Users Discussing About Celonis? - [What is Celonis used for?](https://www.g2.com/discussions/what-is-celonis-used-for) - 1 comment - [How much does Celonis cost?](https://www.g2.com/discussions/how-much-does-celonis-cost) - 1 comment - [What is SAP Celonis?](https://www.g2.com/discussions/what-is-sap-celonis) - 2 comments - [What does Celonis do?](https://www.g2.com/discussions/what-does-celonis-do) - [What is Celonis software?](https://www.g2.com/discussions/what-is-celonis-software) - 1 comment ### 22. [AutomationEdge](https://www.g2.com/products/automationedge/reviews) AutomationEdge Hyperautomation Platform is an integrated approach to enable digital transformation across business functions. It combines the elements of automation, Artificial Intelligence, Robotic Process Automation, ETL, Machine Learning, integration and smart analytics to enable end-to-end workflows that go beyond RPA. AutomationEdge helps organizations automate not only mundane, repetitive, rule-based tasks but also complex, cross-functional tasks across the enterprise whether in the front office, middle office or back office. It also offers a library of reusable pre-built robots/adaptors at AutomationEdge Bot Store, to quicken the development cycle. The store includes pre-built automation for IT, HR, Finance, Accounting, Marketing, spreadsheet processing, ERP, CRM, AML, etc. AutomationEdge has already delivered its innovative solution to large multinationals globally like American Express, Capita, Coty, ICICI Lombard, HDFC Life, Smart Dubai Government, Mashreq Bank and Genpact to name a few. AutomationEdge is listed in all leading marketplaces including Salesforce AppExchange, BMC Marketplace, ServiceNow Store, Cherwell Marketplace, ZenDesk Marketplace and more. **Average Rating:** 4.6/5.0 **Total Reviews:** 73 **How Do G2 Users Rate AutomationEdge?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 7.7/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.7/10) - **Value:** 7.0/10 (Category avg: 8.8/10) **Who Is the Company Behind AutomationEdge?** - **Seller:** [AutomationEdge](https://www.g2.com/sellers/automationedge) - **Year Founded:** 2015 - **HQ Location:** Houston, Texas - **Twitter:** @AutomationEdge (422 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10390971/ (554 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 49% Mid-Market, 39% Enterprise #### What Are AutomationEdge's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Intuitive (2 reviews) - Automation (1 reviews) - Bot Creation (1 reviews) - Ease of Learning (1 reviews) **Cons:** - Complexity (1 reviews) - Lack of Guidance (1 reviews) - Learning Curve (1 reviews) - Steep Learning Curve (1 reviews) ### What Do G2 Reviewers Say About AutomationEdge? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of AutomationEdge, making workflow automation simple and accessible for everyone. - Users appreciate the **intuitive interface** of AutomationEdge, making it easy to automate workflows without technical skills. - Users value the **ease of automation** with AutomationEdge, enjoying its intuitive interface and smooth bot deployment. - Users appreciate the **ease of workflow automation** with AutomationEdge, thanks to its intuitive interface and smooth bot deployment. - Users find AutomationEdge to be **very user-friendly and easy to learn** , allowing for quick adaptation and comfort. **Cons:** - Users find the **initial setup complexity** challenging, often requiring guidance for smoother operation in advanced workflows. - Users experience a **lack of guidance** during initial setup, leading to challenges for beginners before mastering automation. - Users note that the **learning curve for setup** can be challenging for beginners, requiring additional guidance. - Users report a **steep learning curve** during initial setup, especially for complex workflows, requiring additional guidance for beginners. #### What Are Recent G2 Reviews of AutomationEdge? **"[Exceptionally User-Friendly and Effortless to Learn](https://www.g2.com/survey_responses/automationedge-review-11942306)"** **Rating:** 5.0/5.0 stars *— Courtney W.* [Read full review](https://www.g2.com/survey_responses/automationedge-review-11942306) --- **"[Effortless Workflow Automation with an Intuitive Interface](https://www.g2.com/survey_responses/automationedge-review-12081346)"** **Rating:** 4.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/automationedge-review-12081346) --- #### What Are G2 Users Discussing About AutomationEdge? - [What is AutomationEdge used for?](https://www.g2.com/discussions/what-is-automationedge-used-for) - 1 comment ### 23. [Form I-9 & E-Verify](https://www.g2.com/products/form-i-9-e-verify/reviews) Form I-9 Compliance, offered by First Advantage, is a cloud-based solution designed to streamline the employment eligibility verification process for organizations. By digitizing Form I-9 and integrating with E-Verify, it enables employers to efficiently manage and maintain compliance with federal regulations, reducing the risk of errors and penalties associated with manual processes. Key Features and Functionality: - Digital Accessibility: Complete Form I-9 and E-Verify processes remotely using tablets, smartphones, or laptops, facilitating seamless onboarding for remote hires. - Electronic Signatures: Utilize various methods for electronic signatures, including mouse, stylus, or finger (on touch-enabled devices), ensuring flexibility and ease of use. - Cloud-Based Platform: Access the system anytime, anywhere, without the need for on-premises infrastructure, enhancing operational efficiency. - Integration with E-Verify: Automatically submit employment eligibility information to the E-Verify system, ensuring compliance with federal requirements. - Audit Trails and Reporting: Maintain comprehensive records and generate reports to monitor compliance and facilitate audits. Primary Value and Solutions Provided: Form I-9 Compliance addresses the challenges associated with manual employment verification processes by offering a secure, efficient, and compliant digital solution. It reduces the time required to complete I-9 forms from days to minutes, minimizes errors through guided workflows, and ensures adherence to legal requirements. This solution is particularly beneficial for organizations with remote or distributed workforces, enabling consistent and reliable onboarding practices across various locations. **Average Rating:** 4.8/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Form I-9 & E-Verify?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.8/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.6/10 (Category avg: 8.7/10) - **Value:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Form I-9 & E-Verify?** - **Seller:** [Form I-9 Compliance](https://www.g2.com/sellers/form-i-9-compliance) - **Year Founded:** 2004 - **HQ Location:** Newport Beach, CA - **Twitter:** @FormI9 (132 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/form-i-9-compliance-llc (6 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Staffing and Recruiting - **Company Size:** 56% Mid-Market, 33% Small-Business #### What Are Form I-9 & E-Verify's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Support (4 reviews) - Easy Access (1 reviews) - Efficiency Optimization (1 reviews) - Navigation Ease (1 reviews) **Cons:** - Complexity (2 reviews) - Lack of Customization (2 reviews) - Small Business Exclusion (2 reviews) - Technical Issues (2 reviews) - Security Vulnerabilities (1 reviews) ### What Do G2 Reviewers Say About Form I-9 & E-Verify? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Form I-9 & E-Verify exceptional, enabling quick and straightforward onboarding processes. - Users commend the **quick and responsive customer support** of I-9 & E-Verify, enhancing their overall experience. - Users appreciate the **easy access** provided by Form I-9 & E-Verify, simplifying the onboarding process effectively. - Users appreciate the **efficiency optimization** of Form I-9 & E-Verify, significantly speeding up the verification process. - Users value the **navigation ease** of Form I-9 & E-Verify, making onboarding efficient and user-friendly. **Cons:** - Users find the process **slow and complex** , often requiring extensive training to navigate effectively. - Users find the **lack of customization** in Form I-9 & E-Verify limits their ability to tailor workflows effectively. - Users find the **small business exclusion** challenging due to errors and complex initial setup that hinder efficiency. - Users often face **technical issues** with Form I-9 & E-Verify, leading to frustrating experiences and rework. - Users experience **security vulnerabilities** leading to false positives in the verification process, complicating hiring rather than simplifying it. #### What Are Recent G2 Reviews of Form I-9 & E-Verify? **"[Speeds Up Candidate Onboarding](https://www.g2.com/survey_responses/form-i-9-e-verify-review-12607507)"** **Rating:** 4.5/5.0 stars *— Lisa v.* [Read full review](https://www.g2.com/survey_responses/form-i-9-e-verify-review-12607507) --- **"[Form I-9 & E-Verify - Useful](https://www.g2.com/survey_responses/form-i-9-e-verify-review-10780529)"** **Rating:** 4.5/5.0 stars *— Mohit C.* [Read full review](https://www.g2.com/survey_responses/form-i-9-e-verify-review-10780529) --- #### What Are G2 Users Discussing About Form I-9 & E-Verify? - [What is Form I-9 & E-Verify used for?](https://www.g2.com/discussions/what-is-form-i-9-e-verify-used-for) - 1 comment ### 24. [Trello Integration](https://www.g2.com/products/trello-integration/reviews) The Trello Integration for ServiceNow enables seamless synchronization between ServiceNow records and Trello boards, facilitating efficient collaboration and project management. This integration allows users to create and update Trello boards and cards directly from ServiceNow releases and stories, ensuring that both platforms remain aligned in real-time. Key Features and Functionality: - Bi-Directional Synchronization: Automatically syncs data between ServiceNow and Trello, allowing for the creation and updating of Trello boards from ServiceNow releases, and vice versa. - Card Management: Enables the creation and updating of Trello cards from ServiceNow stories, ensuring that task details are consistently reflected across both platforms. - Real-Time Updates: Ensures that any changes made in ServiceNow are immediately reflected in Trello, and vice versa, maintaining up-to-date information across both systems. Primary Value and User Benefits: This integration streamlines workflows by bridging the gap between ServiceNow's IT service management capabilities and Trello's project management tools. It eliminates the need for manual data entry and reduces the risk of discrepancies between platforms, enhancing team collaboration and productivity. By keeping records synchronized, teams can focus on their tasks without worrying about data consistency, leading to more efficient project execution and improved service delivery. **Average Rating:** 4.6/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Trello Integration?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 7.9/10 (Category avg: 8.7/10) - **Value:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Trello Integration?** - **Seller:** [Evergreen Systems](https://www.g2.com/sellers/evergreen-systems) - **Year Founded:** 1979 - **HQ Location:** Seattle, Washington - **LinkedIn® Page:** https://www.linkedin.com/company/evergreen-power-systems-inc- (38 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 27% Mid-Market #### What Are Trello Integration's Pros and Cons? **Pros:** - Automation (1 reviews) - Communication (1 reviews) - Ease of Use (1 reviews) - Implementation Ease (1 reviews) - Productivity Improvement (1 reviews) **Cons:** - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About Trello Integration? *AI-generated summary from verified user reviews* **Pros:** - Users love the **automation features** of Trello Integration, saving time and enhancing team communication effectively. - Users find that Trello enhances **team communication** , enabling effective tracking and streamlined processes across their organization. - Users find Trello Integration to be **exceptionally easy to use** , enhancing team collaboration and streamlining processes effectively. - Users find the **implementation ease** of Trello Integration exceptional, facilitating daily use and enhancing team productivity. - Users find that Trello Integration provides **significant productivity improvement** , enhancing team collaboration and streamlining workflows effectively. **Cons:** - Users report **minor integration issues** with Trello and Teams, likely due to internal IT configurations rather than Trello itself. #### What Are Recent G2 Reviews of Trello Integration? **"[Trello great for organizing and keeping remote and on site employees insync](https://www.g2.com/survey_responses/trello-integration-review-11760580)"** **Rating:** 5.0/5.0 stars *— Kathy F.* [Read full review](https://www.g2.com/survey_responses/trello-integration-review-11760580) --- **"[Trello is best for small task management](https://www.g2.com/survey_responses/trello-integration-review-9702096)"** **Rating:** 5.0/5.0 stars *— Khan M.* [Read full review](https://www.g2.com/survey_responses/trello-integration-review-9702096) --- #### What Are G2 Users Discussing About Trello Integration? - [What are the benefits of using Trello?](https://www.g2.com/discussions/trello-integration-what-are-the-benefits-of-using-trello) - [What are the benefits of using Trello?](https://www.g2.com/discussions/what-are-the-benefits-of-using-trello) - [Does trello integrate with things?](https://www.g2.com/discussions/does-trello-integrate-with-things) - [What does trello software do?](https://www.g2.com/discussions/what-does-trello-software-do) - [What are features of trello?](https://www.g2.com/discussions/what-are-features-of-trello) ### 25. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. **Average Rating:** 4.6/5.0 **Total Reviews:** 196 **How Do G2 Users Rate LogMeIn Rescue?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.2/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.2/10 (Category avg: 8.7/10) - **Value:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind LogMeIn Rescue?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Mid-Market, 34% Small-Business #### What Are LogMeIn Rescue's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Remote Access (5 reviews) - Remote Support (5 reviews) - Remote Control (4 reviews) - Customer Support (3 reviews) **Cons:** - Expensive (3 reviews) - Feature Limitations (2 reviews) - Limited Features (2 reviews) - Ticketing Issues (2 reviews) - Admin (1 reviews) ### What Do G2 Reviewers Say About LogMeIn Rescue? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in LogMeIn Rescue for seamless remote support and management. - Users find LogMeIn Rescue's **remote access** effective and simple, facilitating support without physical interaction. - Users value the **simple and effective remote support** that LogMeIn Rescue provides, enhancing IT support efficiency. - Users appreciate the **ease of remote access** with LogMeIn Rescue, enabling efficient support without physical interaction. - Users appreciate the **efficient customer support** of LogMeIn Rescue, enhancing issue resolution through effective remote connections. **Cons:** - Users find LogMeIn Rescue **quite expensive** , noting it lacks sufficient features compared to other remote software options. - Users feel the **feature limitations** of LogMeIn Rescue don't justify its cost compared to competitors with more options. - Users feel LogMeIn Rescue has **limited features** compared to alternatives, limiting its value for the price paid. - Users report frustrating **ticketing issues** with inadequate support and challenges in managing accounts across different portals. - Users experience frequent **application crashes** and inadequate support, leading to frustrating management challenges. #### What Are Recent G2 Reviews of LogMeIn Rescue? **"[Easy to Use with Seamless Connection and Great Screen Sharing Features](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)"** **Rating:** 5.0/5.0 stars *— MOBOLAJI O.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12937006) --- **"[Effortless Remote Support with Stellar Security](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)"** **Rating:** 4.5/5.0 stars *— Reena S.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12760322) --- #### What Are G2 Users Discussing About LogMeIn Rescue? - [What is Rescue used for?](https://www.g2.com/discussions/what-is-rescue-used-for) ## What Is ServiceNow Marketplace Apps? [Marketplace Apps](https://www.g2.com/categories/marketplace-apps) ## What Software Categories Are Similar to ServiceNow Marketplace Apps? - [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) - [IT Alerting Software](https://www.g2.com/categories/it-alerting) - [AIOps Tools](https://www.g2.com/categories/aiops-platforms)