LM
Lora M.
Deduction Team Lead
Mid-Market (51-1000 emp.)
"Gets Deductions Resolved Quickly"
4/5
What do you like best about SPS Commerce Revenue Recovery?

Deductions are disputed immediately which enables the customer to review while things are still fresh in their system and respond quickly. It is also great to be able to sort through deduction codes to see where the largest issue is. Review collected by and hosted on G2.com.

What do you dislike about SPS Commerce Revenue Recovery?

The overage section but more because of the delay due to shortage related to the same invoice. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Commerce Revenue Recovery

Thank you for taking the time to leave a review, Lora! We're glad to hear that you appreciate our quick resolution of deductions and the ability to sort through deduction codes. And because we’re always working to improve, we truly appreciate your feedback regarding overages. Thank you again!

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Effortless API Setup with Minimal Work Required"
4.5/5
What do you like best about SPS Commerce Revenue Recovery?

Little effort on my end, just connect the API and done. Review collected by and hosted on G2.com.

What do you dislike about SPS Commerce Revenue Recovery?

When I have to provide my own documents in some scenarios. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Commerce Revenue Recovery

We're pleased to hear that our solution has helped you recover revenue from Amazon. Thank you for your feedback!

Rebecca K.
RK
Rebecca K.
Customer Service Representative
Small-Business (50 or fewer emp.)
"Huge Time Saver with a Remarkably Easy User Interface"
5/5
What do you like best about SPS Commerce Revenue Recovery?

My company was spending hours upon hours disputing chargebacks and price discrepancies with Amazon. SupplyPike took the process from hours to mere minutes - and with much better results. Their site is so incredibly easy to learn and use, and I'm able to see valuable data and generate reports for my CEO quickly and easily. Not once during training/integration did we feel "left to fend on our own," SupplyPike was there every step of the way and were transparent with all of it. Review collected by and hosted on G2.com.

What do you dislike about SPS Commerce Revenue Recovery?

I haven't found a downside yet, to be honest. Except that I wish we'd found them sooner. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Commerce Revenue Recovery

Thank you for your feedback, Rebecca! We are thrilled to hear that SupplyPike has been able to save your company time and improve your results with Amazon. We strive to provide an easy-to-use platform and excellent support, and we're glad to hear that you found our training and integration process helpful.

Chapman R.
CR
Chapman R.
Owner/Operator
Small-Business (50 or fewer emp.)
"Seamless Refund Management with Top Recommendation"
5/5
What do you like best about SPS Commerce Revenue Recovery?

I like the online portal in SPS Commerce Revenue Recovery because it has a list of all the shipments. Review collected by and hosted on G2.com.

What do you dislike about SPS Commerce Revenue Recovery?

nothing Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Commerce Revenue Recovery

Thank you for your positive feedback about the online portal in SPS Commerce Revenue Recovery. We're committed to providing a seamless experience for our customers.

Matt N.
MN
Matt N.
Sales Director
Mid-Market (51-1000 emp.)
"Easy to Use, But Results May Vary"
4/5
What do you like best about SPS Commerce Revenue Recovery?

ease of use. Implementation seems easy and the people are helpful Review collected by and hosted on G2.com.

What do you dislike about SPS Commerce Revenue Recovery?

not guaranteed results. While they do not control the outcome it is still an investment Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Commerce Revenue Recovery

Thank you for your feedback, Matt! We're happy to hear that you find SupplyPike easy to use. We understand your concern about guaranteed results — while we can’t control every outcome, our goal is to provide the best tools and support to help you succeed.

BB
Bryan B.
Financial Controller
Small-Business (50 or fewer emp.)
"User-Friendly Dashboards, but Invoice Status Needs Improvement"
4.5/5
What do you like best about SPS Commerce Revenue Recovery?

It is very user friendly and the dashboards are great for information purposes. Easy to upload and submit disputes as well. Review collected by and hosted on G2.com.

What do you dislike about SPS Commerce Revenue Recovery?

Not a fan of the new denied/not disputed status on Hoke Depot invoices. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Commerce Revenue Recovery

We're happy to hear that SupplyPike has been beneficial for you in saving time and resources, Bryan. We really appreciate your feedback on the invoice status and will strive to make improvements in that area.

PH
Paul H.
Account Manager
Small-Business (50 or fewer emp.)
"Automated, Intuitive, and Actionable Timelines"
4.5/5
What do you like best about SPS Commerce Revenue Recovery?

I like how automated it is and how intuitive it is. It makes suggestions and gives timelines on when to take action. Review collected by and hosted on G2.com.

What do you dislike about SPS Commerce Revenue Recovery?

N/A. Nothing really to dislike about it. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Commerce Revenue Recovery

We're glad to hear that you find SPS Commerce Revenue Recovery automated and intuitive. It's great to know that it's making suggestions and providing actionable timelines for you.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Recovers Hidden Deductions with Clear, Actionable Chargeback Visibility"
4/5
What do you like best about SPS Commerce Revenue Recovery?

It identifies and recovers deductions that would otherwise go unnoticed. The platform provides clear visibility into chargebacks and disputes, making it much easier to track, validate, and take action without relying on manual processes. Review collected by and hosted on G2.com.

What do you dislike about SPS Commerce Revenue Recovery?

none. so far it's been a pleasure experience Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Commerce Revenue Recovery

We're thrilled to hear that SPS Commerce Revenue Recovery has been able to help you identify and recover deductions, providing clear visibility into chargebacks and disputes. Thank you for sharing your positive experience!

Lynn .
L
Lynn .
Customer Service
Small-Business (50 or fewer emp.)
"My supply pike experience"
5/5
What do you like best about SPS Commerce Revenue Recovery?

I am very appreciative of the support from SupplyPike dedicated service team, they provide excellent support and assistance. They are always available for questions, calls, and meetings. From the beginning of the set-up process to answering and following up on any questions I had, Supply Pike never hesitated and are always reachable. It has been over a year, and I still meet with Teresa Lea every month. Her experience and knowledge are noteworthy. She is an invaluable asset to Supply Pike, patient with my numerous questions and concerns. Walmart as a customer is very difficult to work with and SupplyPike makes it super easy to get through all the chargebacks and get as much recovered as possible. Review collected by and hosted on G2.com.

What do you dislike about SPS Commerce Revenue Recovery?

I do not have any cons at all! It has been a pleasure to work with Supply Pike. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Commerce Revenue Recovery

Thanks so much for taking the time to share your experience with SupplyPike. We’re thrilled to hear our service team is providing excellent support, and we completely agree that Teresa Lea is an invaluable asset! We’re honored you’ve chosen SupplyPike as your revenue loss solution, and we’ll continue striving to be worthy of your high praise!

DV
Daniel V.
Regional Sales Manager
Enterprise (> 1000 emp.)
"Great software for deduction management!"
5/5
What do you like best about SPS Commerce Revenue Recovery?

It streamlines the entire deduction management process - specifically for Walmart. Their website is very easy to use and helps identify where we can recover more of our money. And the auto-dispute feature has saved our company tons of time. Review collected by and hosted on G2.com.

What do you dislike about SPS Commerce Revenue Recovery?

The potential overages rebilling process hasn't really worked. The software has identified POs where we could get paid, but we haven't been sucessful yet. Review collected by and hosted on G2.com.

Response from Deja Snyder of SPS Commerce Revenue Recovery

We're thrilled to hear that SupplyPike has been able to streamline your deduction management process, especially for Walmart. Our goal is to make it as easy as possible for you to identify and recover more of your money. Thank you for your feedback!