What I like best about SPS Commerce Revenue Recovery is the visibility and organization it brings to deductions and chargebacks. It helps streamline the review process, keeps everything centralized, and makes it much easier to identify discrepancies and recover missed revenue. The platform also saves our team a significant amount of time compared to managing claims manually. Review collected by and hosted on G2.com.

There is also a learning curve when navigating the reporting and deduction details initially. However, once the system is understood, it becomes a valuable tool for managing recovery workflows more efficiently. Review collected by and hosted on G2.com.

SPS Commerce Revenue Recovery (formerly Carbon 6 Technologies/ChargeGuard) has been a trusted partner in our revenue recovery efforts since September 2023. Their expertise provides an important secondary review of invoice discrepancies, insight into evolving dispute trends, and access to specialized tools and negotiation strategies that enhance our recovery outcomes. Through this partnership, we have successfully recovered $1.4 in Amazon dispute revenue to date, generating meaningful financial value while strengthening our overall dispute management process. We appreciate always having access to chargebacks insights and recovery metrics and ease of access through their website portal. Review collected by and hosted on G2.com.

As ChargeGuard has evolved into Carbon 6 Technologies and now SPS Commerce, we look forward to continuing the strong partnership and personalized support that has been a key part of our success over the years. As we consider expanding our relationship and onboarding additional chargeback customers, we hope to see commission structures remain competitive and reflective of the loyalty and trust built through our long-standing partnership. Review collected by and hosted on G2.com.

Our contacts were always in direct contact with us and prepared to navigate through recovery challenges with Amazon professionally with an action plan and relentless follow up Review collected by and hosted on G2.com.

We paid a fairly large commission fee compared with the offers we had from other agencies; however, it felt reflective of the work that was undertaken and the systems in place that enabled a significant recovery for the business. At first, we were a bit confused about how it integrated with our Profitero contract, but once that was clarified we built a strong relationship, and it delivered a more than acceptable level of performance. Review collected by and hosted on G2.com.

The UI and the support, it is very simple to use this to recover claims Review collected by and hosted on G2.com.

There anything I really dislike, maybe i you could chosse more than 100 of claims at same time that would be helpfull and some more usa of the AI Review collected by and hosted on G2.com.

I appreciate that we don't have to do any of the work ourselves because our account rep, Kelsey Wyton, and her team handle all of it. Kelsey is a great representative—she's pleasant, responsive, and excellent about following up. If she doesn’t know the answer to a question, she gets it from her team and reports back quickly. Their knowledge of Amazon's processes and technology helps interface with Amazon, significantly reducing the time and effort my team would need to put in. The initial setup was very easy because Kelsey walked us through everything. Review collected by and hosted on G2.com.

It would be nice if the scope of work they handle could be increased to include Amazon audit files and product returns. Review collected by and hosted on G2.com.

They are so knowledgeable. I learn new things as they work on the recoveries. We have monthly calls and they adapt to what we request them to focus on. Review collected by and hosted on G2.com.

There was only one thing I didn't like. I spent quite a few months thinking that the API was connected to the 3PL when in fact it had not been. Once we got that sorted out though it was much easier. Review collected by and hosted on G2.com.

What I like most about SPS Commerce Revenue Recovery is how easy it is to use. The interface feels intuitive to learn, and it helps the whole process run much more smoothly than it would if I had to handle it on my own. Review collected by and hosted on G2.com.

The least helpful feature of SPS Commerce Revenue Recovery, in my experience, is the prep chargeback feature. It isn’t very intuitive or easy to use, and the information I need doesn’t always populate as expected. Review collected by and hosted on G2.com.

I find the portal of SPS Commerce Revenue Recovery very easy to use, and it's incredibly user-friendly. The reporting features are really helpful, providing an identifiable section for each customer to review urgent deductions, follow up on those that need it, and manage new deductions. It allows me to quickly get a high-level view of where gaps may exist in our dispute process and prioritize items that need to be resolved. The initial setup was very easy too. Review collected by and hosted on G2.com.

I've noticed that there is a slight delay on some occasions for new deductions to be generated in the system, although they are all loaded within a day or two. Also, there is no direct connection with the other tools we use, like Netsuite and Vividly. Review collected by and hosted on G2.com.

I like that SPS Commerce Revenue Recovery is an automated system and that we only pay based on the amount we get recovered. If they don't recover anything, we don't have to pay, which means there's no downside to using the service—it's all upside. This service has added 100% profit to our bottom line because we don't pay unless they recover money for us. Without it, we wouldn't be recovering this money, and it directly impacts our company profitability. The initial setup was very easy; we just gave them access to our account, and they were off and running. Review collected by and hosted on G2.com.

We don't have any issues with SPS Commerce Revenue Recovery at this time. The only thing that we would probably want to reconsider if we were looking at other competition would be the price. But we believe that this service has a competitive price in the market. Review collected by and hosted on G2.com.

I really like how easy and reliable SPS Commerce Revenue Recovery is. You don’t have to worry about anything, and you just get reimbursed automatically, which is fantastic. The automation aspect means I don't have to do it myself, and it effectively recovers money from lost inventory, which I probably wouldn’t do otherwise. It’s super convenient, as I don't have to worry about losing out on profit and inventory because they handle it for me. The initial setup was super easy too, as I had a team member handle it without any hassle. Review collected by and hosted on G2.com.

Wow. That works pretty good, but I guess it could be a little cheaper or something. Review collected by and hosted on G2.com.