The effectiveness of the team’s communication when addressing questions. Review collected by and hosted on G2.com.
At this time, I have no complaints about Spry. Review collected by and hosted on G2.com.
Easy to use. I like the features like AI scribe , scheduling and the dashboard. Its easy when fax integrates and intake form populates. Great customer support from Atharva, irrespective of time or his schedule. Review collected by and hosted on G2.com.
Kiosk has been creating some issues, when intake form is done on kiosk. It doesn not always populate to chart which make sit harder. Review collected by and hosted on G2.com.
Best customer service I have experienced Review collected by and hosted on G2.com.
No much. Minor communication issues with AR Review collected by and hosted on G2.com.
What I like best about Spry is the outstanding customer support and the incredibly friendly staff. They go above and beyond to work with you to personalize the system to meet your specific needs, which makes a huge difference. Their commitment to incorporating technology in meaningful ways is also impressive — it's clear they're focused on making documentation as easy and efficient as possible. Review collected by and hosted on G2.com.
The initial setup does take a bit of time, but that’s only because the team is so thorough in tailoring everything to your practice. It’s not really a downside — just a reflection of the care they put into delivering a customized experience. Review collected by and hosted on G2.com.
The most helpful thing about SPRY is how quick and easy it is to use. It did not take much time to get used to after coming from another EMR system. I love the "verify eligibility" feature that lets me inform patients how much their co-pay is going to be. I am a daily user of SPRY and see several patients a day, and it has made documentation such a smaller portion of my treatment session with my patient, and I can focus more on the patient in front of me. Review collected by and hosted on G2.com.
I do not dislike anything about spry! The only feature I would like to be added is something automated to tell me if the insurance the patient has is something that needs a referral or authorization after eval. Review collected by and hosted on G2.com.
SPRY has developed a user-friendly platform that has significantly improved the efficiency of our therapists' workflows. Since implementing the system, we've experienced a noticeable reduction in documentation time. SPRY's customer support is exceptional—consistently responsive and committed to delivering an outstanding user experience. The application itself is intuitive and well-organized, contributing to a more streamlined and cleaner process for our team. Additionally, SPRY provided seamless support during our transition, successfully migrating data from our previous EMR system. I highly recommend SPRY to any organization in search of a reliable and modern EMR solution. Review collected by and hosted on G2.com.
We have not had any major issues since starting with SPRY. Review collected by and hosted on G2.com.
It is so customizable and has so much technology available that other platforms that we previously used did not have. Review collected by and hosted on G2.com.
Customization takes long to get up to the level desired. Review collected by and hosted on G2.com.
Efficiency. I feel like I can document efficiency, thoroughly. Also gives my patients the ability to adjust their own schedule and drop themselves in where they see fit. Coming from a different EMR, I am telling all of my coleagues how exceptional SPRY has been thus far. Review collected by and hosted on G2.com.
General bugs that are still getting ironed out, but that will come in time. Payment trouble for some patients. Not sure if it is just my browser, but I have to refrest the page a lot with SPRY, as my schedule will not repopulate after I finish documenting for a patient. Review collected by and hosted on G2.com.
Thank you for sharing your positive experience with SPRY! We're glad to hear that it has improved your efficiency and quality of life. Thanks for the feedback we're actively working to enhance your experience. Your recommendation to your colleagues means a lot to us!
Documentation and scheduling has been great Review collected by and hosted on G2.com.
Billing from the software has been challenging for us Review collected by and hosted on G2.com.
The Spry team has been incredibly receptive and devoted to solving the major problems that we had with our previous EMR. They communicate well, and make it feel as though their entire team is available at any time to assist with requests, questions, or concerns. The system is very user-friendly, and has improved efficiency across our front desk, clinical, and billing staff. Data migration and integration was painless and accurate. They are constantly working to take feeback from customers and frequently coming out with both new and improved features. We are very satisfied with our switch to Spry. Review collected by and hosted on G2.com.
Spry has been very receptive to our customization requests. However, sometimes the customizations take a few days and a few trials to perfect. We also had some minor hiccups with integrations such as scanning and faxing at first, but they were resolved quickly. Overall, any issues we've come across, Spry has been diligent in fixing. Review collected by and hosted on G2.com.