Spry is very user friendly. We have been able to train new employees easily on the system. The team is very responsive when we have issues or need help and are very open to suggestions. Thet are very communicative throughout the process of our requests, giving us concise timelines as to when we can expect things to be completed. Review collected by and hosted on G2.com.

There can sometimes be a breakdown in communication where we have to explain things multiple times before it is taken care of, due to the number of people who are working on our system. While the ease of submitting our requests and the quick response time is nice, it gets tiresome having to explain things multiple times because they have not dealt with this issue previously. Review collected by and hosted on G2.com.

We love the customization features. Being able to use the slack messaging system allows for prompt responses from the spry team. Larger or more Complicated requests do take

more time.

The platform continues to roll out new features which make the user interaction and workflow more efficient. Setting up virtual meetings with the spry team is a real plus when we need more communication that isn't ideal through slack or email.

Our patients appreciate the text, email reminds and ease of paying bills online.

Customization for appointment type, therapist, etc. via color schemes is really helpful for ease of looking at the schedule. Icons for co-pays, appointment type and status, etc are excellent for ease of looking at the schedule.

Appreciate the system prompting us if information is missing, specifically with billing and units billed.

System allows you to look for an open or un-initiated follow-up soap note/evaluation/ re-evaluations in order not to miss charting and billing.

The AI Scribe has become a game changer. It has improved over the past 2 years and is remarkably intuitive. The user still needs to review the information but it streamlines the evaluation and documentation workflow to create a robust and efficient process, saving time. It is amazing that it will capture verbalized objective measures and place into the proper location in the chart. We do not tend to use it for SOAP notes, primarily only for evaluations. The goal setting feature tends to be vague and ambiguous unless the clinician and patient have clearly verbalized goals during the dictation portion.

We do not use the exercise flowsheet at our office.

The SOAP format is easy to follow and our staff appreciate the easy to view interface.

Our clinic has 2 speciality services: Lymphatics and Vestibular. SPRY has either created workflows for us or had already had workflows in place for these services. They have met our requests for customization/alterations as needed for our specific needs. They continue to work with us on development of additional workflows/packages for alternative services.

SPRY is working with us on maximizing our billing processes in conjunction with current billing rules and insurance requirements. Review collected by and hosted on G2.com.

There is some redundancy in information being requested of patients at the intake portion. Occasionally, like any EMR/tech platform, there are rare glitches, which usually can be easily rectified via a Slack message. At times, the response to requests for corrections/modifications is less than idea and requires follow-up requests; this is rare but does occur. Review collected by and hosted on G2.com.

quick response to any technical issues. Complete system including billing and EMR. Agentic AI has decreased documentation time Review collected by and hosted on G2.com.

It took 6-8 months to have the billing and documentation really flow well for the clinic. Review collected by and hosted on G2.com.

This is the second business that I've chosen to use SPRY and it's proven to have been the right and best decision. The team is very responsive to questions and go out of their way to make the unique changes/modifications that our unique company demands. They have exceeded my expectations. Review collected by and hosted on G2.com.

Nothing that I dislike and any suggestion that I have is addressed. Review collected by and hosted on G2.com.

Scheduling, documentation, and billing all flow really well together, which saves us a lot of time and cuts down on errors. It’s also helpful for keeping track of patient progress and staying on top of compliance without feeling overwhelmed. Review collected by and hosted on G2.com.

AI/documentation features aren’t perfect yet

Some of the AI tools can be inconsistent or buggy at times, which can be frustrating when you’re trying to move quickl Review collected by and hosted on G2.com.

The ability to customize the system to my practice, along with access to many different features, makes day-to-day work easier and smoother. I also appreciate the consistent support from the Spry team across all departments. Having the option to implement specifics that my practice needs is a big plus; anything I request, they make it their mission to make it happen. Overall, it’s an easy-to-use EMR that is constantly rolling out upgrades to make it even easier to use. Review collected by and hosted on G2.com.

At this moment, I don’t have anything negative to say. The only thing I would mention is the billing side—I’d appreciate a bit more communication and transparency when it comes to billing and claims. Review collected by and hosted on G2.com.

They have AI component that helps in completing documentation faster. They also have multiple people working in different departments to solve your specific issue, which can be accessed through Slack Review collected by and hosted on G2.com.

There have been some billing denials that we encountered in our company. However, SPRY will resend it and fix any billing codes to get the claim approved.

Also unable to get patient signatures digitally inside the SPRY platform Review collected by and hosted on G2.com.

It has been very helpful to have an efficient team to work with each step of the way. Everyone has been very diligent with processing my requests and troubleshooting any issues that arise. Review collected by and hosted on G2.com.

There were some team members that I did not mesh well with. But overall, my experience has been positive. Review collected by and hosted on G2.com.

The AI scribe tool and ease of scheduling Review collected by and hosted on G2.com.

Some things carry over when they shouldn't and vice versa. Review collected by and hosted on G2.com.

Customer support and the time it saves me Review collected by and hosted on G2.com.

Just trying to learn a new EMR takes some time Review collected by and hosted on G2.com.