1. [Home](https://www.g2.com/) 2. ... 3. [Health Care Software](https://www.g2.com/categories/health-care) 4. [Physical Therapy Software](https://www.g2.com/categories/physical-therapy) 5. [SPRY](https://www.g2.com/products/spry-spry/reviews) 6. [SPRY Claims vs Evidence](https://www.g2.com/products/spry-spry/claims-vs-evidence) # SPRY Claims vs Evidence This page compares marketing claims that SPRY makes on its own website with what real G2 users say in their reviews. Each claim's source link points to the page where it appeared. Claims are rated as follows: Supported when a clear majority of the reviewers who address it back it up, Disputed when a clear majority contradict it, and Mixed when reviewers are divided. Reviews that don't mention a claim are not counted. Last updated Oct 5, 2026 ## Claim: “We’ll provide training for everyone in your clinic.” Mixed support from reviews. Reviewers are split: some report easy employee training and live training support, while others describe training as needing improvement or being inconsistent and delayed. - “We have been able to train new employees easily on the system.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-12252654) - “The on boarding and training needs improvement” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-13240571) - “My training has also been inconsistent, either shortened or delayed due to not having been credentialed.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-12270626) - “Live person demo for training vs just computerized” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-11701310) Source: [https://www.sprypt.com/pricing](https://www.sprypt.com/pricing) ## Claim: “We’ll customize the product based on your requirements.” Supported by reviews. Most relevant reviewers report that SPRY customizes the system or implements changes to meet their practice-specific needs, though some note that customization can take time or has limits. - “My favorite thing about SPRY is its high customizability, as they quickly implement the small changes I request.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-13241649) - “The team is very responsive to questions and go out of their way to make the unique changes/modifications that our unique company demands.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-13170538) - “They go above and beyond to work with you to personalize the system to meet your specific needs” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-11231392) - “Customization takes long to get up to the level desired.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-11196998) Source: [https://www.sprypt.com/pricing](https://www.sprypt.com/pricing) ## Claim: “You’ll never have to pay any additional charges that we don’t mention upfront.” Supported by reviews. A relevant reviewer reports that onboarding assistance involved no extra fee, providing support consistent with the claim. However, this review addresses onboarding specifically and does not establish the broader promise regarding every possible additional charge. - “Smooth onboarding assistance no extra fee” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-11701310) Source: [https://www.sprypt.com/pricing](https://www.sprypt.com/pricing) ## Claim: “Our dedicated support team offers real-time assistance, continuous updates, and personalized guidance.” Supported by reviews. Most reviewers describe live or prompt assistance, personalized guidance from dedicated staff, and ongoing product updates, though a few reviewers report delayed or absent responses. Overall, the relevant evidence is predominantly supportive of the claim. - “Communicating with the billing team and EMR specialists LIVE on the Slack channel during the work day is just unbelievably helpful.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-11778042) - “continues to provide hands-on guidance through dedicated clinical and billing account managers.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-12543807) - “They are always making improvements and releasing updates.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-11741947) Source: [https://www.sprypt.com/pricing](https://www.sprypt.com/pricing) ## Claim: “We’ll migrate all your data for you in as few as 30 days.” Supported by reviews. Relevant reviewers report that SPRY handled or successfully completed migration from previous systems, supporting the migration-service aspect of the claim. However, the reviews do not establish the specific 30-day timeframe. - “successfully migrating data from our previous EMR system.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-11085639) Source: [https://www.sprypt.com/pricing](https://www.sprypt.com/pricing) ## Claim: “What you spend on SPRY comes back in hours saved and dollars earned.” Mixed support from reviews. Reviewers report meaningful time savings, smoother workflows, and positive ROI, but others describe billing delays and AI editing that reduce the time saved or delay revenue. The evidence therefore supports parts of the claim while also materially qualifying it. - “It works exactly as initially promised and has exceeded expectations in both functionality and ROI.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-13290829) - “Scheduling, documentation, and billing all flow really well together, which saves us a lot of time and cuts down on errors.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-12654958) - “I had claims from January that only just got paid because I went back and noticed they still hadn’t been paid.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-13375277) - “This sometimes cuts down on the time saved by using the recording in the first place.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-13241649) Source: [https://www.sprypt.com/pricing](https://www.sprypt.com/pricing) ## Claim: “Our AI-powered platform automates billing and patient management to help you see more patients and get paid faster.” Mixed support from reviews. Reviewers report improved efficiency that lets them spend more time with patients and close claims faster, but others describe delayed payments and slow billing follow-up. The evidence is therefore mixed across the claim’s patient-volume and payment-speed outcomes. - “SPRY allows me to spend more time with my patients!” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-10509501) - “We are able to close many claims and faster than ever before when we used WebPT billing.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-12647308) - “I had claims from January that only just got paid because I went back and noticed they still hadn’t been paid.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-13375277) - “The billing department has been slow to respond to my follow-up questions, and I often have to send reminders to make sure insurance follow-up actually happens for reimbursements.” [Read Full Review](https://www.g2.com/products/spry-spry/reviews/spry-review-13196770) Source: [https://www.sprypt.com/pricing](https://www.sprypt.com/pricing)