# SPRY Reviews **Vendor:** SPRY **Category:** [Physical Therapy Software](https://www.g2.com/categories/physical-therapy) **Average Rating:** 4.6/5.0 **Total Reviews:** 79 ## About SPRY SPRY: The Fastest-Growing AI-Powered EMR & Billing Platform for Rehab Therapy SPRY isn’t just an EMR—it’s your practice partner. Built specifically for physical therapy clinics, SPRY helps reduce admin costs, increase patient visits, and maximize reimbursements. Its AI-powered, fully integrated platform is designed to enhance efficiency, minimize administrative burdens, improve patient care, and support future-proofing your practice. Why SPRY? Whether you're a clinic owner, physical therapist, clinic manager, billing specialist, or front desk staff, SPRY provides an end-to-end solution that simplifies everything from patient scheduling to automated billing. Our customizable workflows, intuitive interface, and real-time automation empower clinics to operate with confidence and efficiency. Most PT platforms claim to be end-to-end but lack seamless module integration, leaving clinics to deal with inefficiencies and workarounds. With the vision to eliminate these gaps, SPRY provides a truly all-in-one solution that streamlines workflows and ensures everything works effortlessly together. Key Features ✔ AI-Powered Documentation – AI Scribe enables real-time note-taking and seamlessly converts notes into structured SOAP templates. ✔ Automated Billing & Claim Management – Pre-authorization, eligibility verification, claim scrubbing, & Medicare compliance ✔ Real-Time Business Intelligence (BI) Dashboard – Data-driven insights for revenue and performance tracking, with the ability to ask queries in simple language ✔ Seamless Patient Engagement – Online scheduling, digital onboarding, Kiosk check-in & HIPAA-compliant patient portal ✔ Operational Efficiency – AI Fax, automated alerts & co-sign functionality for compliance Powering the Future of Physical Therapy SPRY is backed by industry experts, innovative technology, and deep clinical insights, making it the go-to platform for rehab therapy clinics looking to grow, optimize operations, and improve patient outcomes. ## SPRY Pros & Cons **What users like:** - Users appreciate the **ease of use** of SPRY, allowing for efficient documentation during work hours effortlessly. (47 reviews) - Users greatly appreciate the **outstanding customer support** from Spry, feeling valued and well-assisted throughout their journey. (28 reviews) - Users value the **enhanced efficiency** of SPRY, appreciating its automation and user-friendly design for daily processes. (28 reviews) - Users value the **exceptional support** from Spry's team, enhancing communication and fostering a strong user experience. (25 reviews) - Users appreciate the **high level of customizability** in Spry, enhancing their experience to suit specific needs. (20 reviews) - Users appreciate the **efficient billing process** with responsive support, ensuring timely reimbursement and smooth transactions. (19 reviews) - Time-saving (17 reviews) - Users appreciate the **efficiency improvements** of SPRY, allowing them more focus on patient care and streamlined documentation. (16 reviews) - Billing Support (15 reviews) - Customization (14 reviews) **What users dislike:** - Users report persistent **technical issues** with SPRY, including a complex onboarding process and communication failures. (12 reviews) - Users report **slow performance** due to frequent glitches and lag, impacting productivity and workflow efficiency. (9 reviews) - Users report frequent **software bugs** with Spry, leading to workflow interruptions and unaddressed issues impacting their practice. (8 reviews) - Users experience **data management issues** with redundancy, access difficulties, and occasional glitches in SPRY. (7 reviews) - Users express disappointment with Spry's **limited features** , particularly in communication and essential functionalities, causing significant frustration. (7 reviews) - Users highlight **navigational challenges** in appointment management, finding it tough to track authorizations and access patient profiles. (6 reviews) - Users report **billing issues** , including difficult access to Charge ID and occasional incorrect bills sent to patients. (6 reviews) - Communication Issues (6 reviews) - Users find **difficult navigation** within Spry, particularly when accessing patient profiles and billing information efficiently. (6 reviews) - Interface Issues (6 reviews) ## SPRY Reviews ### 1. Spry’s Intuitive Design and Hands-On Support Transformed Our Clinic Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Trina S. | Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about SPRY?** Spry has been a game-changer for our clinic, primarily due to its intuitive design, seamless onboarding, and exceptional ongoing support. The platform is easy to learn and navigate, allowing our team to become efficient quickly, while Spry’s team handled our migration and continues to provide hands-on guidance through dedicated clinical and billing account managers. Their support has improved both our workflows and revenue processes, especially by optimizing insurance and cash-pay systems. Additionally, the robust reporting tools give us clear insight into profitability and operations, helping us make smarter business decisions. Overall, Spry has not only increased our efficiency but also strengthened my confidence as a clinic owner. **What do you dislike about SPRY?** One downside of Spry is the occasional system glitches. While they aren’t frequent, they can be frustrating when they occur—particularly when the HEP program doesn’t sync with the note as expected, requiring extra time to correct. **What problems is SPRY solving and how is that benefiting you?** Spry is solving several key challenges we faced with previous EMR systems, particularly inefficiency, poor usability, and lack of meaningful support. Its intuitive design and streamlined workflows have made daily operations much more efficient, while the hands-on onboarding and ongoing support ensure issues are quickly resolved without disrupting clinic flow. Additionally, Spry addresses gaps in billing and business visibility by providing dedicated billing support and robust reporting tools, allowing us to better manage insurance versus cash-pay services and clearly understand our clinic’s financial performance. As a result, we’re operating more efficiently, collecting revenue more effectively, and making more confident, informed business decisions. ### 2. Clean UI and Fast, Efficient Billing That Helps Close Claims Faster **Rating:** 4.5/5.0 stars **Reviewed by:** Brady J. | Vice President of Administrative Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about SPRY?** User interface is clean and performs well. I use it primarily for the billing side as a non-clinician and it does allow for fast and efficient billing processes. We are able to close many claims and faster than ever before when we used WebPT billing. **What do you dislike about SPRY?** SPRY is a relatively new software in the game and will occasionally run into scenarios that they have never encountered before and need to work to set up their system accordingly. For example, we are a Medicare Part A Certified rehab provider (not outpatient Part B), we have slightly different rules for submission to medicare. It took a few months and many meetings and trial/error for us to be able to bill medicare properly. **What problems is SPRY solving and how is that benefiting you?** They are helping us to be efficient and using technology to benefit our staff and save us time. ### 3. Customizable Dashboards and Always-Available Support—SPRY Has Been Great Since Day One **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent R. | Client Care Specialist, Front Desk Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about SPRY?** I like how SPRY is customizable and how easy it is to ask questions. I also really enjoy that, at any time, I can see the billing and the notes. On top of that, they’ve set up customized dashboards that help speed things up and make it easier for the front office, so we can help patients more. I also enjoy how the SPRY team is always available to help no matter the time of the day. I would highly recommend SPRY to any clinic looking to have a smooth and wonderful experience to be able to help all their patients. **What do you dislike about SPRY?** I don’t have anything I dislike about SPRY. They’ve been nothing but great since day one, and I would recommend them to anyone. **What problems is SPRY solving and how is that benefiting you?** SPRY has helped us a lot, and I haven’t had any problems that I can recall. Everything SPRY has done has been to our benefit, and they’ve made the process easy and smooth from start to finish. We benefit from SPRY every day, and I look forward to seeing how they continue to grow. ### 4. Customizable Notes, Amazing AI, and Fast Slack Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kelli D. | owner and physical therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about SPRY?** The way all of the intakes and documentation notes can be customized. I like the prompt response via Slack channel when I have any questions. The AI is amazing and I barely have to write anything in my notes. It writes a subjective eval note way better than I can myself. It also picks up on things that I may not have. The AI can take a fax and create a patient, too. **What do you dislike about SPRY?** The reports need a little work, but Spry is working on these. They are always working on upgrades and take your feedback to heart. **What problems is SPRY solving and how is that benefiting you?** The time it takes to document is cut in half or more. This allows time for training, reduces overtime, and just allows my autonomic nervous system to calm down! ### 5. Overall, easy to use system and responsive team. **Rating:** 4.0/5.0 stars **Reviewed by:** Meghan J. | Front Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about SPRY?** Spry is very user friendly. We have been able to train new employees easily on the system. The team is very responsive when we have issues or need help and are very open to suggestions. Thet are very communicative throughout the process of our requests, giving us concise timelines as to when we can expect things to be completed. **What do you dislike about SPRY?** There can sometimes be a breakdown in communication where we have to explain things multiple times before it is taken care of, due to the number of people who are working on our system. While the ease of submitting our requests and the quick response time is nice, it gets tiresome having to explain things multiple times because they have not dealt with this issue previously. **What problems is SPRY solving and how is that benefiting you?** Ease of use for everyone. We had issues with a previous system in areas of billing and patient portal use. We have not launched our patient portal yet, but patients are able to easily fill out online paperwork and make bill payments through the system. ### 6. Amazing customization **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis E. | Physical therapist, physical therapist practice owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about SPRY?** We love the customization features. Being able to use the slack messaging system allows for prompt responses from the spry team. Larger or more Complicated requests do take more time. The platform continues to roll out new features which make the user interaction and workflow more efficient. Setting up virtual meetings with the spry team is a real plus when we need more communication that isn't ideal through slack or email. Our patients appreciate the text, email reminds and ease of paying bills online. Customization for appointment type, therapist, etc. via color schemes is really helpful for ease of looking at the schedule. Icons for co-pays, appointment type and status, etc are excellent for ease of looking at the schedule. Appreciate the system prompting us if information is missing, specifically with billing and units billed. System allows you to look for an open or un-initiated follow-up soap note/evaluation/ re-evaluations in order not to miss charting and billing. The AI Scribe has become a game changer. It has improved over the past 2 years and is remarkably intuitive. The user still needs to review the information but it streamlines the evaluation and documentation workflow to create a robust and efficient process, saving time. It is amazing that it will capture verbalized objective measures and place into the proper location in the chart. We do not tend to use it for SOAP notes, primarily only for evaluations. The goal setting feature tends to be vague and ambiguous unless the clinician and patient have clearly verbalized goals during the dictation portion. We do not use the exercise flowsheet at our office. The SOAP format is easy to follow and our staff appreciate the easy to view interface. Our clinic has 2 speciality services: Lymphatics and Vestibular. SPRY has either created workflows for us or had already had workflows in place for these services. They have met our requests for customization/alterations as needed for our specific needs. They continue to work with us on development of additional workflows/packages for alternative services. SPRY is working with us on maximizing our billing processes in conjunction with current billing rules and insurance requirements. **What do you dislike about SPRY?** There is some redundancy in information being requested of patients at the intake portion. Occasionally, like any EMR/tech platform, there are rare glitches, which usually can be easily rectified via a Slack message. At times, the response to requests for corrections/modifications is less than idea and requires follow-up requests; this is rare but does occur. **What problems is SPRY solving and how is that benefiting you?** Thorough and Complete documentation. Customization For clinic specific needs, therapist specific needs. Near immediate responses via Slack for issues or modification requests. ### 7. Smooth Scheduling, Documentation, and Billing That Saves Time **Rating:** 4.0/5.0 stars **Reviewed by:** Myriam P. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about SPRY?** Scheduling, documentation, and billing all flow really well together, which saves us a lot of time and cuts down on errors. It’s also helpful for keeping track of patient progress and staying on top of compliance without feeling overwhelmed. **What do you dislike about SPRY?** AI/documentation features aren’t perfect yet Some of the AI tools can be inconsistent or buggy at times, which can be frustrating when you’re trying to move quickl **What problems is SPRY solving and how is that benefiting you?** Before using it, we were constantly juggling scheduling, documentation, billing, and patient communication across different platforms. That led to errors, delays, and a lot of wasted time. ### 8. Highly Customizable, Easy-to-Use EMR with Consistently Great Spry Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SPRY?** The ability to customize the system to my practice, along with access to many different features, makes day-to-day work easier and smoother. I also appreciate the consistent support from the Spry team across all departments. Having the option to implement specifics that my practice needs is a big plus; anything I request, they make it their mission to make it happen. Overall, it’s an easy-to-use EMR that is constantly rolling out upgrades to make it even easier to use. **What do you dislike about SPRY?** At this moment, I don’t have anything negative to say. The only thing I would mention is the billing side—I’d appreciate a bit more communication and transparency when it comes to billing and claims. **What problems is SPRY solving and how is that benefiting you?** The billing aspect, I am the operations manager and office manager and get swamped with tasks in clinic most of the time but I reach out to spry and they get right on it. It allows me more time to take care of the patients and in clinic work. ### 9. Efficient and Supportive Every Step of the Way **Rating:** 4.5/5.0 stars **Reviewed by:** Erica B. | Physical therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about SPRY?** It has been very helpful to have an efficient team to work with each step of the way. Everyone has been very diligent with processing my requests and troubleshooting any issues that arise. **What do you dislike about SPRY?** There were some team members that I did not mesh well with. But overall, my experience has been positive. **What problems is SPRY solving and how is that benefiting you?** Spry is helping me to integrate all of my services onto one single platform and also helping me to expand by business through insurance credentialing support and billing. ### 10. Easy-to-Use, Intuitive EMR Patients and Therapists Prefer **Rating:** 4.0/5.0 stars **Reviewed by:** Naomi D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about SPRY?** The user interface is really easy to use. My note writing time has been cut down to a few minutes, whereas previously it was taking a significant amount of time to write notes. The dictation feature is extremely helpful, and while I am generally against AI integration, this is an area where I am extremely in favor of its use. It is an extremely intuitive product and all of my patients prefer this products to different EMRs that I have used in the past. **What do you dislike about SPRY?** My onboarding process was difficult and full of road bumps. I was given inaccurate advice initially in regards to the credentialing process that significantly delayed my ability to take insurance. The ease of the credentialing process was oversold in my initial meeting with Spry. My training has also been inconsistent, either shortened or delayed due to not having been credentialed. **What problems is SPRY solving and how is that benefiting you?** The biggest two are it's ease of use and the billing team. I came from a company that was using Athena as it's documentation system. This is miles better than Athena and is better than other documentation systems I have used in the past, including WebPT. The billing team also significantly improves my daily life, saving me the headache of having to submit claims on my own. ### 11. Ground Breaking New Way Of Doing Business **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about SPRY?** After being in business for over 30 years, and using many different platforms, I have never had the ability to see the money collected in real time. Spry is the most transparent platform in many ways, but the ability see what has been paid and what is outstanding for each patient broken down into dates of service is beyond helpful. In addition you can run many financial reports, similar to some Quick Books features, and that information lets you see where you excelling and where you could use improvement. **What do you dislike about SPRY?** The platform does so much that it may take you a few weeks to feel comfortable, but once you get it, there is no going back. Sonia and Shivani have taken the time to meet with me through Zoom calls and therefore my learning curve was shorten considerably. **What problems is SPRY solving and how is that benefiting you?** Transparency in billing. Besides seeing the financials in real time, I can see if, and where any claims are in the billing process. I can see if any claims have been denied, need information, or are pending review in real time so we can get all claims paid as soon as possible. ### 12. Effortless Automation From Service to Billing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about SPRY?** The ease and automation in every point from service to the billing cycle. **What do you dislike about SPRY?** It is missing a follow up workflow- claims that have had actions taken and need follow up a specific date. **What problems is SPRY solving and how is that benefiting you?** SOAP Templates, automated dictation during visits, ease of claim review and approval, integrated clearinghouse, integrated with Square for taking payments, waitlists, workflows for every step of the billing cycle, electronic and paper submission, rejections, specifics actions needed, denials, and invoicing patient responsibility. We handle our own RCM so I cannot speak to their ability to do your claim follow up. They have tags for claims. Authorization tracking. automated claim payment posting with electronic ERA's. Reporting. All of this has benefited us with more reliable income, from payers and patients, and ability to track claim status to follow up on denials. ### 13. Poor customer service. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about SPRY?** Spry utilizes AI to make evaluations easier. **What do you dislike about SPRY?** During my career of 26 years, I have utilized many EMR systems. All systems have bugs that need to be fixed. Generally, clinicians are able to speak with someone from the EMR company to fix the problem in a reasonable amount of time. Our facility has used Spry for several months. The onboarding process was complex. There are misspellings on the SOAP templates. The messaging platform (Slack) that is supposed to allow clinicians to communicate with Spry does not work. I have attempted to use "Slack" and have never gotten a response. I have sent emails to Spry regarding the Slack platform and no response after weeks. Currently, our therapists are not able to save our notes without an error code popping up. Therefore, we cannot submit charges. This has been going on for over a week. We were using WebPT and did not have any of these issues. I wish we had not switched. **What problems is SPRY solving and how is that benefiting you?** Spry has not solved a critical issue and we have only been able to reach Spry through email. It is costing our business time and money. ### 14. Outstanding Customer Service and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Chris V. | Owner, Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about SPRY?** Spry's customer service is some of the best that I've ever had professionally or personally. They are extremely prompt with changes I'd like to make to the platform or assistance with various billing challenges that arise, they make sure my questions are answered or working on it within 24 hours. **What do you dislike about SPRY?** Some limitations and delayed response time for a particularly challenging patient who has primary insurance whom I am not credentialed but whose secondary i am credentialed with - relatively minor issue in the grand scheme of things, however. **What problems is SPRY solving and how is that benefiting you?** They are processing all my billing claims through insurance in a timely manner, consistently updating thier use interface to provide ease and customizable use for documentation, and assisting with sending invoices. All these things reduce the amount of time I have to worry about administration tasks. ### 15. SPRY has been a game changer for our clinic **Rating:** 4.5/5.0 stars **Reviewed by:** Karen B. | Owner and practicing Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about SPRY?** The integration of documentation and billing, along with the option for them to handle billing, has been very convenient. Customer support has been excellent, consistently providing helpful assistance. The weekly billing meeting help with communication on challenging claims. The new Customer success manager gives us a point person to reach out to with questions regarding software changes and follow up on other issues. They are always making improvements and releasing updates. The thoroughness and user-friendly design of the documentation process, especially with the use of AI Scribe, has made completing clinical notes much faster and easier. The efax AI reader make creating and scheduling new patients quick and easy. Therapists are easily able to schedule their clients for future appointments right from their treatment rooms. **What do you dislike about SPRY?** When reviewing the AR and Patient collection reports, it is not straightforward to access the Charge ID in order to view the ERA or claim history, or to navigate to the billing section of the patient account. Currently, I have to exit the report, go to the patient tab, search for the patient, then open the billing tab within the patient account, and finally click on the Charge ID to find the information I need. **What problems is SPRY solving and how is that benefiting you?** SPRY allowed our clinic to move to a fully integrated documentation, billing and RCM system with a billing service option. ### 16. SPRY Streamlined Our Documentation with an Easy, User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Marco J. | Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about SPRY?** Using SPRY has been an incredible help for our new business. It has been extremely user-friendly and has helped us to streamline our documentation significantly. **What do you dislike about SPRY?** No downsides at this time! Any issues we may have had have all been resolved promptly. **What problems is SPRY solving and how is that benefiting you?** SPRY has helped us to navigate our documentation, scheduling, and billing. As a new business, it has been extremely helpful to have the kind of assistance that the SPRY team provides. ### 17. Customizable, Supportive, and Perfect for Solo Providers **Rating:** 5.0/5.0 stars **Reviewed by:** Deven P. | Physical Therapist/Clinic Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about SPRY?** I am a solo provider and it has been very helpful to have the Intake information emailed to patients. Spry provides scheduling link to be put on my website so that patients also have the ability to schedule appointments. SPRY is very customizable and the SPRY support team has been very helpful with prompt response with different issues and answering questions. **What do you dislike about SPRY?** So far I haven't come across anything this I've disliked as they are constantly updating and making changes to better work for the subscribers. **What problems is SPRY solving and how is that benefiting you?** Spry is making is easy for me to see patients, document notes and making it easy for me to store on cloud so I don't have to worry about keeping physical charts in the clinic. ### 18. Spry’s AI Workflows Keep Our Office Productive **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus D. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about SPRY?** Spry has really allowed us to run and be more productive as an office. The AI and workflow are working great, and they are still upgrading to improve. **What do you dislike about SPRY?** Doesnt have a lot of integration allowed in the platform **What problems is SPRY solving and how is that benefiting you?** Billing has a been a great help allowing me to see and analyze things alot better. ### 19. Easy Billing and Great Value That Keeps Me Focused on PT Work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about SPRY?** I have had no headaches when it comes to billing. The platform is easy to use allowing me to focus on PT specific tasks rather than technical issues. The platform has been a great bang for my buck. **What do you dislike about SPRY?** The UI/UX tends to fall flat when using it on mobile. Documentation can be quite clunky and the AI scribe struggles to choose sections correctly. Navigation can be a pain when it opens too many tabs. **What problems is SPRY solving and how is that benefiting you?** Billing, patient reminders, intake ### 20. AI-Driven Documentation and Outstanding Support Elevate Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about SPRY?** AI-assisted documentation has been a game changer! Documentation time has been cut down dramatically. Also, the customer service has been amazing. They've been able to custom-build the platform for us, and having an in-house billing team is invaluable. **What do you dislike about SPRY?** A more structured onboarding process would have been helpful, but they've been able to get us up and running with optimization of each feature. I don't know if this is a SPRY issue vs our internet, but sometimes the AI note-generation takes a long time, or doens't work at all. But this is improving as time goes on. **What problems is SPRY solving and how is that benefiting you?** smoother billing workflow and less documentation time, this is helping prevent burnout! ### 21. Seamless AI Scribe and Templates Make Note Completion Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about SPRY?** The AI scribe and template functions are extremely helpful and easy to use. The flow between evaluation and note completion is seamless. **What do you dislike about SPRY?** Sometimes the note carryover glitches or only carries over a portion (eg. subjective and not objective) **What problems is SPRY solving and how is that benefiting you?** Decreasing documentation time, increasing direct patient care time which ultimately better helps the patient. ### 22. Highly Responsive Staff When Issues Arise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about SPRY?** Responsiveness of staff to any problems that arise **What do you dislike about SPRY?** reports screen can be cluttered and difficult to customize **What problems is SPRY solving and how is that benefiting you?** AI integration is fantastic and reducing charting burden ### 23. Great AI Integration and Attentive Support, with a Bumpy Onboarding Start **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about SPRY?** AI integration has been great, attentiveness of staff **What do you dislike about SPRY?** The onboarding process was rough and the development staff did not appear to have an understanding of clinically what is required in documentation. Once we made these concerns known everything has been solved. The company's PT on staff has been very helpful with this and continues to help us through these bumps to this day. **What problems is SPRY solving and how is that benefiting you?** Documentation takes a long time and allows clinicians to spend more time focused on the patient. ### 24. Well worth my extra time to Analyze if I wanted SPRY as my choice **Rating:** 5.0/5.0 stars **Reviewed by:** Lonni S. | Lead Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about SPRY?** Gladly willing to help anyone reading review to benefit from what I looked into and now see with ACTION from SPRY. The team has compassion, dedication and gives strategies like a business partner to move towards further development of programs if desired. In choosing a program and company I analyzed many things. ' Compared to others Spry impressed me with: Smooth onboarding assistance no extra fee Leadership direct involvement and accessibility to them Program is specific to my field vs generalized for charting Live person demo for training vs just computerized Learning curve faster due to amazing quick response to questions or action is just taken upon by team and I wake up and the task is already done by the team. Good communication amongst Swapnil, Pratik, Manish, Sakshi and Shabum and Amit. Amit knows my communication messages even if not direct to him therefore he is knowledgeable about my tasks needed. This is timely without having to reexplain if I had already mentioned to another team member. AI is implemented. The service far exceeds cost and is less than researched of others. They are flexible not requiring extra add on services that I may not desire. I LOVE the flexibility, the human connect factor, and the solidness. They are another "partner" in my company they aren't just a service and program. My point lead Amit is thorough, compassionate, and accurate. When a person cares about their client confidence grows and he's got it! He goes the extra mile vs just to do what's required. He checks in with all and I see how the team has a mission to complete each aspect. I can't say enough. Also Swapnil, Praktik, Sakshi, Manish, Shabum, Saurab, Kapil and onboarding training. I've had interactions with so many of the company. Like family not a number. **What do you dislike about SPRY?** This section takes me more time because I honestly have to think hard. If anything is possibly missed, once brought up it is addressed. I just would like the AI to be part of the intervention area also in time but the AI for the soap note part is great. And to do complete note on phone vs partial. But likely will be implemented and they welcome feedback. **What problems is SPRY solving and how is that benefiting you?** Medicare payment for service that I provided where Home Health was still involved. Ideas to promote making videos to lessen my live time with patients or special holiday promotions. Analyzing monthly yearly income upon request with Amit working diligently and following up for me. Vijay Swapnil have also been great with the billing conflicts ### 25. Helpful Slack Support That Resolves Issues Quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian A. | Founder, Owner & Doctor of Physical Therapy, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about SPRY?** Slack channel is very helpful to resolve issues/ address any questions in a timely manner **What do you dislike about SPRY?** Small communication issues however they are solved very quickly. **What problems is SPRY solving and how is that benefiting you?** n/a ### 26. Outstanding Product and Support That Fuels Our Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Cliff S. | Owner, Physical Therapyist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about SPRY?** I love their product and the support they give with their team including Sakshi and Vijay that have been so important to the growth and beginning of our company. **What do you dislike about SPRY?** Not much to harp on as for as dislikes with SPRY **What problems is SPRY solving and how is that benefiting you?** Spry has helped us problem solve a number of billing quandaries that we have had to figure out. They have been so important in getting our credentialing and contracts figured out so we get paid for our hard work. ### 27. Made the Switch, Never Looking Back **Rating:** 4.0/5.0 stars **Reviewed by:** Todd O. | owner / clinician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about SPRY?** -Communicating with the billing team and EMR specialists LIVE on the Slack channel during the work day is just unbelievably helpful. It feels like our small clinic has a dedicated team working behind the scenes so we can be more focused on the patients. **What do you dislike about SPRY?** Ease of the onboarding process was oversold to some degree, but absolutely worth it in the end. **What problems is SPRY solving and how is that benefiting you?** Any billing that goes out that doesn't get reimbursed fully gets automatically flagged by their billing team where the cause is investigated. Words can't express how helpful this is to a small clinic trying to minimize admin tasks. ### 28. Exceptionally Easy to Use with Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Steven K. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about SPRY?** The system is very simple to use and the customer service is fantastic. **What do you dislike about SPRY?** There is nothing outright I dislike. There have been small refinements that have been made along the way. I can appreciate that the system is routinely being updated. **What problems is SPRY solving and how is that benefiting you?** SPRY is providing two way communication between billing and EMR in a simple, easy to use fashion. ### 29. Effective Team Communication That Answers Questions Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Oriana G. | Senior Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about SPRY?** The effectiveness of the team’s communication when addressing questions. **What do you dislike about SPRY?** At this time, I have no complaints about Spry. **What problems is SPRY solving and how is that benefiting you?** They’re helping our company put the right systems in place. They adapt to our needs and are helping us streamline our documentation, billing, and reports. ### 30. User-Friendly with Great Support, But Kiosk Integration Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2025 **What do you like best about SPRY?** Easy to use. I like the features like AI scribe , scheduling and the dashboard. Its easy when fax integrates and intake form populates. Great customer support from Atharva, irrespective of time or his schedule. **What do you dislike about SPRY?** Kiosk has been creating some issues, when intake form is done on kiosk. It doesn not always populate to chart which make sit harder. **What problems is SPRY solving and how is that benefiting you?** Kiosk issues. Getting better slowly but sill running into issues. ### 31. EMR that is constantly improving **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan D. | Physical Therapist/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about SPRY?** Best customer service I have experienced **What do you dislike about SPRY?** No much. Minor communication issues with AR **What problems is SPRY solving and how is that benefiting you?** SPRY has virtually no down time which is a big change from other EMR we have used. The AI Scribe saves a significant amount of time with evaluations, progress notes, and discharge paperwork. ### 32. Personalized, Supportive, and Tech-Savvy - Spry is a Game-Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about SPRY?** What I like best about Spry is the outstanding customer support and the incredibly friendly staff. They go above and beyond to work with you to personalize the system to meet your specific needs, which makes a huge difference. Their commitment to incorporating technology in meaningful ways is also impressive — it's clear they're focused on making documentation as easy and efficient as possible. **What do you dislike about SPRY?** The initial setup does take a bit of time, but that’s only because the team is so thorough in tailoring everything to your practice. It’s not really a downside — just a reflection of the care they put into delivering a customized experience. **What problems is SPRY solving and how is that benefiting you?** With other systems you have to use different platforms for different things (billing, documenting, HEP etc). With Spry everything is in one place — from faxing and billing to scheduling, documentation, insurance confirmations, HEP and more. It’s a centralized, all-in-one solution that saves time and reduces stress. ### 33. SPRY is the best EMR I have used! **Rating:** 5.0/5.0 stars **Reviewed by:** Madison A. | Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about SPRY?** The most helpful thing about SPRY is how quick and easy it is to use. It did not take much time to get used to after coming from another EMR system. I love the "verify eligibility" feature that lets me inform patients how much their co-pay is going to be. I am a daily user of SPRY and see several patients a day, and it has made documentation such a smaller portion of my treatment session with my patient, and I can focus more on the patient in front of me. **What do you dislike about SPRY?** I do not dislike anything about spry! The only feature I would like to be added is something automated to tell me if the insurance the patient has is something that needs a referral or authorization after eval. **What problems is SPRY solving and how is that benefiting you?** Problems I had prior to using SPRY included- too much time to document, having certain fields in document that were required to fill out prior to signing note, billing, scheduling ### 34. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about SPRY?** SPRY has developed a user-friendly platform that has significantly improved the efficiency of our therapists' workflows. Since implementing the system, we've experienced a noticeable reduction in documentation time. SPRY's customer support is exceptional—consistently responsive and committed to delivering an outstanding user experience. The application itself is intuitive and well-organized, contributing to a more streamlined and cleaner process for our team. Additionally, SPRY provided seamless support during our transition, successfully migrating data from our previous EMR system. I highly recommend SPRY to any organization in search of a reliable and modern EMR solution. **What do you dislike about SPRY?** We have not had any major issues since starting with SPRY. **What problems is SPRY solving and how is that benefiting you?** Documentation speed ### 35. Director of Therapy Services **Rating:** 5.0/5.0 stars **Reviewed by:** Tom P. | Director of Therapy Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about SPRY?** It is so customizable and has so much technology available that other platforms that we previously used did not have. **What do you dislike about SPRY?** Customization takes long to get up to the level desired. **What problems is SPRY solving and how is that benefiting you?** It has enabled our patients and providers to all be on the same page since the functionality works so well together. ### 36. SPRY is a revelation **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon V. | Physical Therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about SPRY?** Efficiency. I feel like I can document efficiency, thoroughly. Also gives my patients the ability to adjust their own schedule and drop themselves in where they see fit. Coming from a different EMR, I am telling all of my coleagues how exceptional SPRY has been thus far. **What do you dislike about SPRY?** General bugs that are still getting ironed out, but that will come in time. Payment trouble for some patients. Not sure if it is just my browser, but I have to refrest the page a lot with SPRY, as my schedule will not repopulate after I finish documenting for a patient. **What problems is SPRY solving and how is that benefiting you?** Just can't harp on how efficient SPRY is. Honestly has contributed to my quality of life because the time needed to document has decreased by many hours in comparison to my previous job strictily based upon the ease of the platform. **Official Response from Praveen SK:** > Thank you for sharing your positive experience with SPRY! We're glad to hear that it has improved your efficiency and quality of life. Thanks for the feedback we're actively working to enhance your experience. Your recommendation to your colleagues means a lot to us! ### 37. It has been supportive and pleasurable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about SPRY?** Documentation and scheduling has been great **What do you dislike about SPRY?** Billing from the software has been challenging for us **What problems is SPRY solving and how is that benefiting you?** Online billing is the most important thing that SPRY has been helping us to figure out ### 38. Tech-forward company prioritizing PT-specific EMR solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Cydney C. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about SPRY?** The Spry team has been incredibly receptive and devoted to solving the major problems that we had with our previous EMR. They communicate well, and make it feel as though their entire team is available at any time to assist with requests, questions, or concerns. The system is very user-friendly, and has improved efficiency across our front desk, clinical, and billing staff. Data migration and integration was painless and accurate. They are constantly working to take feeback from customers and frequently coming out with both new and improved features. We are very satisfied with our switch to Spry. **What do you dislike about SPRY?** Spry has been very receptive to our customization requests. However, sometimes the customizations take a few days and a few trials to perfect. We also had some minor hiccups with integrations such as scanning and faxing at first, but they were resolved quickly. Overall, any issues we've come across, Spry has been diligent in fixing. **What problems is SPRY solving and how is that benefiting you?** Spry's solving many problems unique to physical therapy as a specialty. Their billing dashboard is clean, simple, and easy to utilize. Billing rules improve our compliance with payer-specific reimbursement and compliance requirements. Their carry-forward feature in the documentation section makes charting a breeze. It's also easy to take documented exericse, add them to the patient's HEP, and assign them to the patient, which is improving our patients' compliance with their home exercises. Scheduling appts and creating charts is quick and easy. Their eligibilty checker pulls PT-specific benefits, decreasing the amount of time staff has to spend calling insurance companies directly to verify benefits. The ability to make customizations allows us to build and use an EMR that is unique to our needs and perfect for our company. ### 39. The most efficient documentation system I've used! **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie W. | Physical Therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about SPRY?** The best part of SPRY documentation system is that it is efficient, easy to learn and understand, and allows full autonomy of the clinican and patients for scheduling and handling POCs. **What do you dislike about SPRY?** There should be a biweekly option in the recurrent scheduling area. Also a monthly view of the entire month on 1 screen with the ability to pull just 1 patient's appointments would be nice. Also, an appointment card to text/email once a patient is scheduled out. **What problems is SPRY solving and how is that benefiting you?** SPRY has solved my problem of time management and ease of use within patient appointments to have the best work/life balance to not have to utilize personal time to complete documentation. ### 40. SPRY is a Gamechanger in the Physical Therapy World **Rating:** 5.0/5.0 stars **Reviewed by:** Cody H. | Vice President of Clinic Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about SPRY?** Spry has improved all aspects of our company from improving therapist workflow to be able to deliver better outcomes to patients to improving efficiency of all staff including administrative team. It has led to improved reimbursement, happier therapists, and an overall more efficient company. Their AI driven features including instant insurance verification, auto-generated parts of treatment notes, and countless other positive features built into their system have been a gamechanger in multiple aspects. Their customer support has been elite, with many times they are reaching out to see what our needs are and seek out feedback from our company including our therapists on how to improve the system and support us. Any time we seek support, they are prompt and thorough. **What do you dislike about SPRY?** Spry has very little to dislike, especially when compared to other EMR systems that I have experienced in the past with bigger and even smaller companies. With any EMR company, changes are being made to improve the system and there is an adjustment period for therapists and staff overall. Although, with Spry, this has been rolled out smoothly and are positive changes based on feedback from our company including our therapists. **What problems is SPRY solving and how is that benefiting you?** Spry has been a massive improvement in ease and efficiency of scheduling patients, collecting payments, note taking, and all aspects of billing. ### 41. Spry is a game changer **Rating:** 4.5/5.0 stars **Reviewed by:** Noelle F. | Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about SPRY?** Spry is great as I can access my schedule online even when not in the office, I have access to the billing portion if patients have questions. It makes scheduling easy as patients can schedule online. They have updated authorization tracking and insurance verification tabs which greatly help with the admin aspects of the job. The documentation is easy to use and straight forward with navigation **What do you dislike about SPRY?** I would like a way for patients to be warned regarding expiring authorizations and not be able to schedule out past their current auth in their chart to prevent any missed tasks. I wish I could add blocks via my phone if I am out of the office. **What problems is SPRY solving and how is that benefiting you?** They are updating the authorization process and have made it easier to see when PN are due. **Official Response from Praveen SK:** > We're glad to hear that Spry has been a game changer for you, especially with the online schedule access and billing features. We appreciate your feedback on the authorization tracking and insurance verification tabs. We'll definitely take your suggestions into consideration for future improvements. ### 42. Spry is the easiest way for a clinicians voice to be heard! **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan Matthew Blake W. | Clinic Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about SPRY?** Spry is an extremely intuitive system with minimal fluff. The most exciting piece about it is that we get to make changes as we go through to help understand what can be refined. **What do you dislike about SPRY?** Spry sometimes has a log out or autoupdate feature and can occassionally get flustered with too many inputs **What problems is SPRY solving and how is that benefiting you?** SPRY is allowing me to integrate everything I need into one useful space while also allowing me to have more time with my patients and less time in front of a computer screen ### 43. User-Friendly and Efficient EMR Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about SPRY?** I appreciate the user-friendly interface of SPRY, which makes navigating scheduling and patient management tasks straightforward. The seamless integration between the scheduling system and the EMR allows for quick access to patient records during appointments. The customizable templates for documentation save time and ensure consistently detailed and accurate records. Additionally, SPRY’s ability to handle more complex workflows supports a variety of our practice's needs, while the system's built-in automated checks significantly improve team efficiency. SPRY is also highly receptive to feedback and continuously works to enhance their tool based on customer input. **What do you dislike about SPRY?** My overall experience with SPRY has been positive. The tool has streamlined many of our daily operations, from scheduling to managing patient records. SPRY has proven to be a reliable and efficient system that supports the needs of our practice well. One area where SPRY could improve is its reporting capabilities. While it covers the basics, more advanced analytics and customizable report options would benefit practices needing to drill down into specific data trends. That said, the SPRY team has been receptive to feedback and is actively working to enhance their reporting features. We look forward to growing with SPRY. **What problems is SPRY solving and how is that benefiting you?** SPRY is solving the challenge of managing complex workflows and patient records by providing a single, integrated platform that automates many of our routine tasks. This automation not only reduces the risk of errors but also significantly improves our team’s efficiency. By centralizing scheduling, EMR, and documentation in one platform, SPRY has streamlined our operations, saving us time and ensuring that all aspects of patient care are seamlessly connected. ### 44. SPRY EMR 6 month review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2024 **What do you like best about SPRY?** What We Love About Spry: * Cutting-Edge Technology: Spry stands out with its use of modern technology and its commitment to staying at the forefront of the field. After extensive research, it’s clear that Spry integrates the latest advancements effectively. * AI Dictation: The AI dictation feature has drastically reduced the time our therapists spend on initial evaluations, documentation, and daily notes. This improvement allows them to focus more on patient care rather than paperwork. * Seamless Integration: Spry integrates seamlessly with our existing software, streamlining operations and reducing the need for front office staff, which has significantly boosted productivity. * Frequent Updates: Spry’s dynamic approach includes new features every two weeks. Their responsiveness to feedback and quick implementation of customizations, such as automated tasks and customizable templates, is highly impressive. * Billing and Templates: The customizable templates for various insurance plans ensure accurate billing. These templates automatically optimize billing for each insurance and visit type, alleviating therapists from billing concerns. * Customizable Reminders: The ability to tailor appointment reminders with specific messages and cancellation fees has kept patients well-informed and has improved attendance rates. **What do you dislike about SPRY?** Areas for Improvement: * Billing Module: The in-house billing component is still developing. While customization and automation are progressing, further refinement is needed to elevate it to an industry-leading standard. * Documentation and Updates: Frequent updates can sometimes cause documentation lag, making it challenging to keep up with changes. However, Spry’s support team is readily available to assist with any questions. * Patient Management: We were hoping for an automated patient management feature to track patient status from referral to discharge (previously managed with Excel sheets). Features like status tags—such as "Auth Needed," "Auth Pending," "MD Sig Pending," or "Call to Schedule"—are in development and will be a valuable addition. * Calendar: The appointment calendar could benefit from displaying more critical information directly on the appointment blocks. Currently, more important data requires several clicks to access, whereas our previous EMR provided this information more readily. * Minor Features: Enhancements are needed for document fax tracking, fax coversheets, and detailed reporting. While these aspects are currently basic, Spry plans to improve them in future updates for a more comprehensive experience. **What problems is SPRY solving and how is that benefiting you?** Automation ### 45. I've just recently started using SPRY and it has been new user friendly to figure out and navigate. **Rating:** 3.0/5.0 stars **Reviewed by:** Anna R. | Certified Athletic Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about SPRY?** The simplicity of the layout, not convoluted and busy. **What do you dislike about SPRY?** Looking back on previous interactions with patient profiles ie. upcoming, scheduled appointments, previous notes, who scheduled which appointments (online vs. by clinician) and when they were created are not easy to access, if accessbable. **What problems is SPRY solving and how is that benefiting you?** Ease of use and assistance with auto generations of prior auths., as well as electronic communications with external providers and patients. ### 46. Excellent EMR and billing services **Rating:** 5.0/5.0 stars **Reviewed by:** Ken M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about SPRY?** SPRY has excellent customer service. Any time we have a question they are easy to reach and the overall communication has been top notch. We have been using SPRY for about 3 months and the EMR is very customizable and user friendly. SPRY also does our RCM and we have seen a significant improvement in collections and decrease in our AR since we made the switch. It was also a very simple transition from our old EMR to SPRY. **What do you dislike about SPRY?** Being a newer platform they are still working on some of the Reports but any time we have requested a certain report they have been able to create it for us. **What problems is SPRY solving and how is that benefiting you?** Improving our collections and AR which has improved our bottom line. We have seen a decrease in denials and a decrease in days from billing to collections. Our Physical Therapists are also very happy with the documentation and scheduling side of SPRY. ### 47. Well organized EMR **Rating:** 4.5/5.0 stars **Reviewed by:** Carlie L. | Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about SPRY?** Note documentation is simple and efficient. **What do you dislike about SPRY?** Occasionally slow loading times and note glitches although not too often **What problems is SPRY solving and how is that benefiting you?** Patient treatment notes are the thing I do the most with spry and they have made the layout simple and efficient to complete. It is very nice that it carries over information from the previous visit that we can adjust on the current session. ### 48. Spry EMR:Swift Documentation, with a Bright Future **Rating:** 4.5/5.0 stars **Reviewed by:** Tommy P. | Senior User Experience Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2024 **What do you like best about SPRY?** What stands out most about Spry is its efficiency in significantly reducing the documentation time required per patient. Previously, with our old Electronic Health Record (EHR) system, it would take about 30 minutes to complete documentation for each patient. With Spry, this time has been drastically cut down to just 7 minutes. This has greatly enhanced our operational efficiency and allowed us to allocate more time to patient care rather than paperwork. Additionally, I am particularly impressed with the level of communication and customer service provided by the Spry team. They are responsive, eager to help, and genuinely interested in making sure their system meets the needs of their clients. **What do you dislike about SPRY?** As a newer player in the EHR market, Spry naturally has some growing to do. There are a few key features currently missing that would significantly enhance its utility from a practice management perspective. For instance, more robust integration capabilities with other systems are needed to streamline various office functions. Enhanced communication tools for better interaction with patients would also be highly beneficial, improving our ability to engage with patients effectively and efficiently. Additionally, adding inventory management functionalities would help in keeping track of medical supplies, which is crucial for any pt clicnical practice. These additions would make Spry more comprehensive and valuable as an all-in-one solution for pt practices. **What problems is SPRY solving and how is that benefiting you?** Spry efficiently processes medical billing, ensuring that claims are submitted consistently without the delays typical of batch processing systems used in the past. This regular and timely submission of claims has significantly improved our cash flow, allowing us to maintain financial stability and focus more on patient care rather than financial logistics. ### 49. Quick and effective documentation **Rating:** 3.5/5.0 stars **Reviewed by:** Kelley M. | physical therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about SPRY?** Everything prompts you so that you ensure you have all the necessary information for every patient that you see **What do you dislike about SPRY?** The patients have their own ability to create multiple cases and patient profiles which can slow down processes significantly **What problems is SPRY solving and how is that benefiting you?** Everything is all in one place which cuts down room for errors ### 50. Streamlining Healthcare: How SPRY EMR Stands Out **Rating:** 5.0/5.0 stars **Reviewed by:** Eric M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about SPRY?** I like SPRY EMR because of its all in one solution for clinics like mine. I like the organized and pleasant lay out for charting, customizable templates, reporting, credentialing, faxing, booking portal, email of intake forms, appointment reminders, credentialing and billing without extra fees. I have a dedicated success coach that is always available in my time zone. There are many ways SPRY is accessible to me either via email, text, phone calls, zoom meetings or the slack app. This keeps all involved departments in the loop regarding various stages in our implementation and the specific department provides answers quickly or reserches them if the solution is not readily available. In order to optimize charting and allow us to spend more time with patients, we have considered an AI scribe before and I am happy that this is also being developed in SPRY. I saw the demo of the AI feature at the most recent APTA CSM in Boston. It was quick and intuitive. SPRY's team is also made up of clinicians who undertand the importance of outcome measures with high clinical value, special tests relevant to each diagnosis and corresponding home program of exercises. I am looking forward to being guided on best charting practices, compliant and clean outpatient claims for timely reimbursement. From my very first encounter with SPRY at the Private Practice Conference in Austin, I already feel like they were my family and friends for a long time. That's an intangible that I have not experienced with other EMRs and I have used many. I hope that I can also contribute to making SPRY the best EMR, just as they have endeavored to support me all the way. **What do you dislike about SPRY?** A few minor bugs but easily fixed by attentive staff. **What problems is SPRY solving and how is that benefiting you?** SPRY is cost effective, it has many features that would otherwise cost extra with other EMRs. Being an all in one solution saves me so much time instead of dealing with different vendors. Customer support is accessible, friendly and endeavors to know me and my practice. This is important specially for a practice that requires customized templates as we have specialized and advanced interventions not offered at traditional physical therapy clinics. - [View SPRY pricing details and edition comparison](https://www.g2.com/products/spry-spry/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+01%3A53%3A04+-0500&secure%5Bsession_id%5D=dfa5bb1a-c902-40df-a791-1b1ebbc5e06b&secure%5Btoken%5D=500d873377a311f990d69c696e2e9279356266c285830c8da58eb4c6cc3f9de5&format=llm_user) ## SPRY Integrations - [Dragon Speech Recognition Software](https://www.g2.com/products/dragon-speech-recognition-software/reviews) - [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) - [Emitrr](https://www.g2.com/products/emitrr/reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## SPRY Features **Workflow Automation** - Contract Management - Health Care Credentialing - Workflow Management - Health Care Credentialing - Database Management - Health Care Credentialing - User Authorization - Health Care Credentialing **Information Flow** - Patient Case Management - Referrals Management - Records Management **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Efficiency ** - Claims Data Automation - Healthcare Claims Management - Electronic Submissions - Healthcare Claims Management - Clearinghouse Integration - Healthcare Claims Management - Claims Process Workflow - Healthcare Claims Management **Operations** - Workflow Optimization - Clinical Documentation - EHR Integration - Clinical Documentation - Clinical Communication - Clinical Documentation - Transcription Automation - Clinical Documentation - CDI Training - Clinical Documentation - Clinical Data Exchange - Clinical Documentation - Document Access - Clinical Documentation - Digitization - Clinical Documentation **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Platform Content** - Automation - File Sharing **Agentic AI - Medical Billing** - Natural Language Interaction **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Compliance** - Facility Management - Health Care Credentialing - Facility Compliance Management - Health Care Credentialing - Industry Compliance Management - Health Care Credentialing **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Accuracy** - Claims Resubmission - Healthcare Claims Management - Patient Data Security - Healthcare Claims Management - Claims Scrubbing - Healthcare Claims Management **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Platform Performance** - Reporting **Generative AI** - AI Text Summarization **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Verification** - Provider Database Collection - Health Care Credentialing - Privileging - Health Care Credentialing - Commitee Review - Health Care Credentialing **Platform Additional Functionality** - Messaging - Task Management - Dashboard **Agentic AI - EHR** - Autonomous Task Execution **Care Coordination & Automation** - Risk Stratification & Patient Prioritization - Automated Care Pathway Guidance - Referral Management **Document Management** - Credentialing e-Documentation - Health Care Credentialing - Document Database - Health Care Credentialing - Information Audit - Health Care Credentialing **Platform Interoperability** - API **Operational Intelligence & Integration** - Predictive No-Show Analytics - EHR & Practice Management Integration - Operational Performance Dashboards **Platform Data** - Alerts and Notifications - Platform Search **Platform Basics** - HIPAA Compliance ## Top SPRY Alternatives - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 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