[ Spruce ... Reviews ](https://www.g2.com/products/spruce-health/reviews) [ Spruce ... Reviews ](https://www.g2.com/products/spruce-health/reviews) # Spruce Health Features ##### ## Platform (7) User Authorization - HIPAA Compliant Messaging Allows administrators to set up and implement any levels of authorization required to send and receive secure messages Compliant Texting - HIPAA Compliant Messaging Facilitates the receiving and sending of secure and encrypted text messages Clinical Communication - HIPAA Compliance Facilitates communication between health care professionals HIPAA Compliance - HIPAA Compliant Messaging Aligns and complies with HIPAA regulation and standards Operating Systems - HIPAA Compliant Messaging Supports desktop, iOS, and Android operating systems Workflow Enhancement - HIPAA Compliant Messaging Enhances clinical workflows PCI Compliance Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Show More ##### ## Operations (14) Workflow Management Enhances clinical workflows Interoperability Integrates with existing medical practice solutions Patient Satisfaction Management Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores. EHR Integration Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. IPC Systems Integration Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information. Patient Intake Patients can register for appointments in advance online Patient Engagement Allows medical providers to engage patients in a variety of ways to ensure their health. Care Plan Management Manage the treatment plan and coordination between care providers and patients with special health care needs Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Customizable Forms Customize contracts and forms to collect specific information Care Summaries Electronic patient health records EHR-Agnostic Electronic patient health records, including records from multiple doctors Assessment Management Creation, administration, and evaluation of assessments or tests Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Show More ##### ## Patient-Centered Functions (17) Online Presence Management Facilitates and optimizes the management of a medical practice's online presence (e.g. physician websites and online review platforms) Patient Feedback Management Equips practices with tools to capture and analyze patient feedback in order to improve patient satisfaction Patient Communications Streamlines the delivery of messaging between health care professional and patient. Third-Party Integrations Set up connections to third-party platforms to improve business processes Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Calendar Management Track and manage schedules and meetings via an integrated calendar Patient Records Management Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Intake Management Activities related to the initial admission of a charge into the organization's care Records Management Ability to record, store, update, and retrieve information Claims Management Process of submitting and following up on claims with insurance companies Document Management Store, manage, and track all electronic documents in a centralized location Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Forms Management Store, manage and track all forms in a centralized location Show More ##### ## Technology (4) Telecommunications Utilizes telecommunications technology to provide providers and patients with two-way communication. Low Bandwidth Support Ensures that the telemedicine solutions works even when internet is slow or network is poor. EHR Integration Facilitates the integration between telemedicine platform and existing EHR. Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Administration (4) Practice Branding Provides health care organizations with the option to brand their telemedicine platform with practice-specific branding. Practice Specific Supports the needs and requirements of specialty practices. Charting And Documentation Generates or provides practioners with the tools to create clinical documentation post-meeting. Multi-Provider Practice For practices with multiple providers Show More ##### ## Compliance (2) HIPAA Compliance Ensures that the telemedicine platform adheres and complies with HIPAA regulations. State Regulation Compliance Ensures that the telemedicine platform adheres and complies with state-specific telehealth regulations. Show More ##### ## Business Management (8) Inventory Management Tracks medical inventory and sales inventory. Merchant Services Processes debit and credit card payments and supports POS functions. Appointment Scheduling Allows both staff and clients to manage appointments, and provides calendar to track all appointments. Employee Management Assists with employee shift scheduling and payroll or commission management. Event Scheduling Plan an event's time and location Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Client Management Manage contact details and communication with clients Forms Management Store, manage and track all forms in a centralized location Show More ##### ## Marketing (3) Client Communications Supports email and text communications for marketing or feedback purposes. Loyalty Management Manages loyalty programs and tracks client rewards. CRM Provides basic CRM functionality to track client information and support strategic outreach efforts. Show More ##### ## Practice Management (25) Patient Records Stores electronic patient records either natively or via integration with EMR or EHR software, and manages all intake forms, SOAP notes, and records. Photo Management Allows photos to be uploaded and stored for clinical comparisons pre- and post-operation. E-Prescribing and Lab Orders Electronically submits any prescription information to pharmacies, and supports lab orders. Patient Portal Provides a self-service portal for clients to track all appointment and treatment history, including billing, prescriptions, and after-care notes. Insurance Billing Supports eligibility and prior authorization, and insurance claims submissions. Faculty/Staff Management Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Discount Management Track products that are for sale at a reduced price or part of coupon promotions Promotions Management Design, communicate, and distribute incentives to perform a specific action Gift Card Management Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Calendar Management Track and manage schedules and meetings via an integrated calendar Medical Billing Manage billing and payments for a healthcare provider Records Management Ability to record, store, update, and retrieve information Reputation Management Monitor and manage customers' perceptions about a business, product, or service Practice Management Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Lab Order Management Submit and track requests for laboratory tests Revenue Management Monitor sales and make necessary adjustment in order to increase demand and revenue Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Insurance Management Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Document Management Store, manage, and track all electronic documents in a centralized location Marketing Management Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Workflow Management Create, design and manage workflows for repetitive tasks Registration Management Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Claims Management Process of submitting and following up on claims with insurance companies Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Show More ##### ## Platform Tools (7) Reporting and Analytics Monitors all relevant business KPIs to improve clinical and administrative processes. Healthtech Integrations Integrates with necessary healthcare solutions to support patient engagement, revenue cycle management, and related clinic functions. Mobile App Provides a mobile application to view calendars and patient records via smartphones or tablets. Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Website Integration Seamlessly integrates with 3rd party websites Third-Party Integrations Set up connections to third-party platforms to improve business processes Customer Mobile App Platform for customers to directly manage their appointments and profile Show More ##### ## Generative AI (2) AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Additional Functionality (189) Marketing Automation Automate workflows and trigger campaigns based on customer actions HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Payment Processing Accept, record, and reconcile financial transactions Before & After Pictures Before and after photos of procedure(s) Billing & Invoicing Create, manage, and send invoices or bills to customers AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Reminders Timed notification for any upcoming task, deadline, appointment, or activity Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Electronic Payments Electronically collect payments for goods or services Customizable Reports Alter the layout and content of reports Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Loyalty Program Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases SMS Messaging Send messages via SMS Online Booking Book meetings and appointments through a website or digital platform Sales Reports Reports specific to sales analysis for trends and strategies Treatment Packages Sell multiple treatments together as a set Customizable Forms Customize contracts and forms to collect specific information API Application programming interface that allows for integration with other systems/databases Generative AI Use AI to generate content in the form of text, images, videos, etc. Email Marketing Create and send email blasts/campaigns Customizable Branding Add customized logos and colors to align with company branding Transaction History Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period For Medical Spas Designed for medical spas Multi-Location Manage and support multiple locations For Plastic Surgery Practices For plastic surgery practices Patient Engagement Allows medical providers to engage patients in a variety of ways to ensure their health. Telemedicine Meet with patients remotely Electronic Faxes Create, edit, preview, and send faxes electronically Point of Sale (POS) Accept and process customer payments for products or services using hardware and software Customer Surveys Tool to send questionnaires to customers to gauge feedback Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Coding Translation of patients' medical files and bills into universal codes required by insurance Consent Forms A document containing important information about medical records, procedures, trials, testing, risk and benefits for patients. Live Chat Ability to chat online in real time kiosk Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free Plastic Surgery Simulator Previewing simulated plastic surgery results before and after E-Prescribing Transmit prescriptions to pharmacies electronically SMS Reminders Reminders sent via SMS/text message Referral Tracking Log and store the source of contacts/leads Mobile Alerts Notifications via mobile devices Automated Quoting Generate rule-based quotes for clients automatically EMR/EHR Create and securely store digital patient records Digital Signature Electronic signing method that validates the authenticity and integrity of a digital document Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Third-Party Integrations Set up connections to third-party platforms to improve business processes Data Import/Export Import and export data to and from software applications Secure Data Storage Securely stores data to prevent data loss or breaches Audit Trail A record of all activities within the system, including user access, changes made, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Vulnerability Scanning Discover patch statuses and vulnerabilities Customizable Reports Alter the layout and content of reports Data Security Protect sensitive data for digital privacy Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Customizable Forms Customize contracts and forms to collect specific information For Healthcare Software designed for the healthcare industry Document Storage Store and organize documents in a centralized system Risk Alerts Notifying as a warning or reminder of a potential or imminent hazard API Application programming interface that allows for integration with other systems/databases Generative AI Use AI to generate content in the form of text, images, videos, etc. HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Activity Tracking Track and document all activities across devices, networks, and other systems Access Controls/Permissions Define levels of authorization for access to specific files or systems Real-Time Reporting Active reporting of data and metrics Document Templates Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Reminders Timed notification for any upcoming task, deadline, appointment, or activity Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Version Control Track revisions and updates made to files and navigate between different versions Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Risk Analysis Analyze potential risks across the organization Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Scheduling Plan availability and assign specific time slots for tasks and resources Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Document Storage Store and organize documents in a centralized system Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Billing & Invoicing Create, manage, and send invoices or bills to customers Customizable Fields Customize data fields to support various needs and use cases Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Referral Tracking Log and store the source of contacts/leads Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Marketing Automation Automate workflows and trigger campaigns based on customer actions Reminders Timed notification for any upcoming task, deadline, appointment, or activity Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Mobile Access Access software remotely via mobile devices Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Live Chat Ability to chat online in real time Task Progress Tracking Track the status and progress of tasks Predictive Analytics Predict future data based on historical data sets Task Scheduling Track and manage the scheduling of tasks For Healthcare Software designed for the healthcare industry Multi-Location Manage and support multiple locations Chat/Messaging Communicate using direct chat or messages within the system Customizable Reports Alter the layout and content of reports HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Forecasting Form predictions based on past and present data/trends Patient Education Educational and medical resources that are delivered to patients online Electronic Payments Electronically collect payments for goods or services Multi-Language Manage and support multiple languages Patient Questionnaires Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Onboarding Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Confirmations/Reminders Automated reminders and confirmations for booked appointments and events via text or email Appointment Scheduling Schedule appointments via a calendar Real-Time Data Receive data and information in real time Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Analytics Analyze and gain insights into data in real-time Medication History Access to patient medication history data Online Refills Allows medical providers and/or customers to request previously filled prescriptions online Messaging Communicate using messages within the system Video Conferencing Connect with meeting participants remotely over video Real-Time Monitoring Active monitoring of systems, applications, or networks API Application programming interface that allows for integration with other systems/databases Prescription Renewal Enables medical providers and/or patients to electronically renew existing prescriptions Customizable Branding Add customized logos and colors to align with company branding Historical Reporting Information, data and reports that are being tracked over time Mobile Alerts Notifications via mobile devices Lab Results Laboratory test results Telemedicine Meet with patients remotely One-to-One Messaging Send personal messages to clients or attendees Patient Monitoring Observing and tracking a patient's health status, condition, and wellbeing Health Record Access Gaining access to confidential health documents and information Medical Billing Manage billing and payments for a healthcare provider Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Bill Payment Complete outstanding payments For Medical Purposes Intended for medical use such as diagnosis, treatment, and consultation Electronic Signature Digitally sign online documents Two-Way Audio & Video Presenter can see and hear participants and vice versa Video Consultations Speaking to a doctor or healthcare professional using online video tools Secure Messaging Exchange messages in a secure and encrypted manner Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Document Storage Store and organize documents in a centralized system Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Compliance Management Track and manage adherence to policies for any service, product, process, or supplier For Medical Purposes Intended for medical use such as diagnosis, treatment, and consultation Appointment Scheduling Schedule appointments via a calendar Softphone Use your computer as a phone device to make calls over the internet Chat/Messaging Communicate using direct chat or messages within the system Reminders Timed notification for any upcoming task, deadline, appointment, or activity Records Management Ability to record, store, update, and retrieve information AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Secure Data Storage Securely stores data to prevent data loss or breaches Remote Treatment Planning Remotely create and access treatment plans tailored to individual patients based on symptoms Surveys & Feedback Gauge satisfaction and receive information for improvement and success Customizable Forms Customize contracts and forms to collect specific information Video Conferencing Connect with meeting participants remotely over video Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Multi-Location Manage and support multiple locations Mobile Alerts Notifications via mobile devices Practice Management Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Billing & Invoicing Create, manage, and send invoices or bills to customers Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Generative AI Use AI to generate content in the form of text, images, videos, etc. API Application programming interface that allows for integration with other systems/databases Email Reminders Reminders sent via email Confirmations/Reminders Automated reminders and confirmations for booked appointments and events via text or email Online Forms Create new forms and/or use ready-made online form templates Claims Management Process of submitting and following up on claims with insurance companies File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Electronic Payments Electronically collect payments for goods or services Calendar Management Track and manage schedules and meetings via an integrated calendar Payment Processing Accept, record, and reconcile financial transactions One-to-One Messaging Send personal messages to clients or attendees HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Live Chat Ability to chat online in real time Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Client Portal Private online space that lets businesses securely share documents and provide information access to clients Medical Billing Manage billing and payments for a healthcare provider Workflow Management Create, design and manage workflows for repetitive tasks Scheduling Plan availability and assign specific time slots for tasks and resources Virtual Waiting Room Monitor wait time and abandonment for incoming requests that have not been routed Mobile Access Access software remotely via mobile devices E-Prescribing Transmit prescriptions to pharmacies electronically Two-Way Audio & Video Presenter can see and hear participants and vice versa Document Management Store, manage, and track all electronic documents in a centralized location Show More ## Top-Rated Alternatives [ ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ 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