I love that I can use Spruce Health on both my phone and laptop and the information seamlessly moves between the two. I can text with clients on the go when last minute schedule changing comes up and I can also hold video sessions on a low cost HIPAA compliant platform. I had no issues setting up the system for use in my private practice. Review collected by and hosted on G2.com.

I haven't found any downsides to Spruce Health after a year of use. Review collected by and hosted on G2.com.

The service is reliable. I love that we can chat amongst the team, and add internal notes. Best of all, it's HIPAA compliant. Review collected by and hosted on G2.com.

I don't have any complaints. I had one issue since being a customer, and I contacted customer care and they were able to resolve the issue within 24 business hours. Review collected by and hosted on G2.com.

Spruce health is a great way for our team to communicate within the team. I've used other phone services in the past and spruce health is far and away the best. It has a ton of great features like scheduling when messages are sent out. Review collected by and hosted on G2.com.

Improved onboarding videos could be easier to find. Review collected by and hosted on G2.com.

Spruce is such an amazing tool for our practice. We are mobile primary care practice that depends on Spruce to stay connected to our team and our patients. It gives us the ability to react and respond to our patients needs in record time ! Review collected by and hosted on G2.com.

I wish they had better internal features for their paging system. They are always making improvements so Im hopeful this will change ! Review collected by and hosted on G2.com.

tagging providers on patient contacts for next action steps. Review collected by and hosted on G2.com.

we setup and since then our text is not working, we have been given countless updates with no real development or change in status. this has been ongoing for 2 months. Review collected by and hosted on G2.com.

We love Spruce at my mental health practice Growing Boundlessly. Spruce has really helped us implement systems and optimize our practices work flows. Review collected by and hosted on G2.com.

The cost is significant. We have minimized the use by only allowing our admin team to use it. Review collected by and hosted on G2.com.

It's nice to be able to text with patients and route messages. Review collected by and hosted on G2.com.

It would be nice to be able to edit intake forms. Also, the message routing setup for groups can be challenging at times. Review collected by and hosted on G2.com.

Spruce is super user-friendly, holds a lot of key information necessary to run a private practice (I'm a speech language pathologist), AND is able to provide fax services, phone calls and texting (as well as secure text messaging). The support team has also been helpful although I haven't really had any issues to need to use the support team. Review collected by and hosted on G2.com.

There's really nothing I dislike about Spruce. If I were to be incredibly picky, I would recommend an "address" field in the "contact" information. Review collected by and hosted on G2.com.

Secure messaging, voicemail, and phone calls in one location Review collected by and hosted on G2.com.

The basic plan does not include automated business hours to turn off phone. Review collected by and hosted on G2.com.

HIPAA-compliant messaging has been super helpful and reliable. I like being able to send attachments securely. Having phone calls, texts and fax in one place is very convenient. I also appreciate being able to securely message my staff. Review collected by and hosted on G2.com.

I wish I could send a group message from the app. If I want to send a general message to all or some of my clients I have to get on the computer and go to the website, which is inconvenient. Review collected by and hosted on G2.com.