I love that I am able to text, call or do video call with a participant if they need it. I also love that my assistant is able to leave notes, tag me with internal notes like a note pad. Review collected by and hosted on G2.com.

I don't like that the voicemail and the text messages with the phone calls are not separated. It is easy to miss a call. It is not a deal breaker with all the other benefits! Review collected by and hosted on G2.com.

I love that we can see everything that comes through the business and be able to leave internal notes for each other. Review collected by and hosted on G2.com.

I wish I could see who was calling whenever it comes to my phone instead of just the Business name, but I think it has to be like that for HIPAA compliance? Review collected by and hosted on G2.com.

I love that there are so many options and the medical compliancy is not matched. Review collected by and hosted on G2.com.

The user experience for the practitioner and the client is lacking. If you are a small business that is trying to learn so much including how to run taxes, an office, staff, etc, then Spruce is a headache. Unless you plan on using the most basic features and not learn much else, don't count on support to be excited to help you explore the rest of the capabilites that are available on the lower plan.

Instead, I was shuffled to about 10 different videos and articles,and told to attend their "Onboarding Session," which I was beyond. I was told I could spend time asking questions, which I did, but it wasn't enough to work out the kinks. They said I could attend another onboarding session to ask more questions after they lectured about the basics. Asked numerous times for additional one-on-one help, but was denied.

In a nutshell, there isn't a choice for practices who are not big but not small in their customer service world. Review collected by and hosted on G2.com.

I enjoy the security of my clients and the secure way of communication it provides. Review collected by and hosted on G2.com.

I find the transferring system to be glitchy sometimes. With some numbers not being able to transfer to others and I am unsure on how to remedy that. Review collected by and hosted on G2.com.

Spruce is a wonderful asset to my business. Ive used it for over a year. It is very user friendly and simple to use. The cost is not too expensive either. Review collected by and hosted on G2.com.

I wish that I could filter out spam callers. But thats the world that we are in. Right now I am the only user and there is a fee for multiple users. I wish there was a package based on the organization size. Review collected by and hosted on G2.com.

As a Mohs micrographic surgeon, the Spruce health app has empowered me to deliver top-tier care to all my patients effortlessly. The capability to review post-operative photos and monitor the healing process enables me to support my patients every step of the way. It's truly amazing! Review collected by and hosted on G2.com.

It's frustrating that Spruce doesn't retain the date stamp of the photos when I download them to my computer. It's essential to have the option to download photos with the time stamp intact. Review collected by and hosted on G2.com.

I really like the Spruce platform and the fact that it has a HIPAA option for direct messaging In addition to sending SMS messages. I also really love that I can call from my personal cell phone and have my phone number masked with The number of my office. It makes it convenient and easy to use anywhere. I also really like the internal notes feature for each person. Review collected by and hosted on G2.com.

There's nothing that I Don't really like. If I anything maybe an option where I can populate the first name automatically in my templates instead of having to manually do it. Review collected by and hosted on G2.com.

Spruce is a great service for me. Allows me flexibility in private practice. Review collected by and hosted on G2.com.

I wish Spruce had an option for multiple auto-replies in their lower cost option. Review collected by and hosted on G2.com.

I have been absolutely loving Spruce Health, specifically using internal notes to track conversations, creating tags, paging teammates, scheduling future reminders, and so much more! My number ported over much quicker than I thought. Customer support has been quick to respond. General implementation/integration was very intuitive and easy. Review collected by and hosted on G2.com.

I haven't come across anything I dislike about Spruce Health at this time. Review collected by and hosted on G2.com.

I like that Spuce is HIPAA compliant and helps protect my clients confidentiatily. Review collected by and hosted on G2.com.

The communictaor price is kind of expensive and I have calendy and there is no intergreation option. I have reaced out to calendy to request intergration and I have mentioned to spruce too. Review collected by and hosted on G2.com.