Spruce Health has been amazing for groups that need their therapists to be able to message patients individually or call providers one-on-one. That flexibility was a huge selling point for us. I also really like the ability to label which provider in our practice is the designated one for each patient, so it’s clear who is responsible. Review collected by and hosted on G2.com.

On the app’s main page, I can see every message that comes through, and it can feel overwhelming and confusing. I’m not sure whether AI could help refine this, but it would be helpful if keywords like “my bill,” “question about my account,” “question for my therapist,” “reschedule,” or “cancel appointment” could automatically define what the patient needs and apply the right label for the appropriate department in our office. That kind of labeling could reduce how many messages appear on the main page at once and make everything easier to organize. Review collected by and hosted on G2.com.

I love that I can connect an automatic function to it. I used to spend about four hours a week sending out cancellation emails. I'm a mental health therapist that runs my own private practice, but with Spruce Health's Communicator plan and API integration, I was able to create an auto text feature using the Keragon AI workflow program. It has saved me a ton of time and mental energy. Very grateful to have found Spruce Health! Review collected by and hosted on G2.com.

There's a little bit of a learning curve with all the different options, but because the support has been great, it hasn't been too much of a hurdle. Review collected by and hosted on G2.com.

Spruce Health has been very flexible for my team. As my team grows and changes, each member can use their own phone. We do a phone tree and are able to make internal notes. This has allowed admin to communicate with clients and with the therapists seamlessly. I like the peace of mind that clients can message us privately. Spruce has been very versatile. Customer service is helpful when there are questions. Review collected by and hosted on G2.com.

The price for the phone tree has been steep. As my.practices grows, I’m not so sure it’s sustainable Review collected by and hosted on G2.com.

What I like best about Spruce Health is how simple it makes communication with patients. Secure texting, phone calls, voicemail, and team messaging are all in one place, which helps our office respond quickly and stay organized. Patients appreciate the convenience of texting, and it has improved engagement, appointment coordination, and overall communication efficiency. The platform is easy to use, reliable, and integrates well into our daily workflow. Review collected by and hosted on G2.com.

I would like to see more robust reporting, customization options, and integrations with EHR systems. Managing larger volumes of messages can sometimes be cumbersome, but overall the platform works well for our practice. Review collected by and hosted on G2.com.

It’s been really easy to organize my team and streamline our workflows. I have full visibility into what’s going on, and my patients love it too! Review collected by and hosted on G2.com.

I don’t really see any downsides overall; I just wish the integration with Elation were more flexible and offered a few more features. Review collected by and hosted on G2.com.

Ability to both have messaging and telehealth visits. Ability to collect payments using linked Stripe account. Generally high quality communications as long as both parties have adequate bandwidth.

Easy to set up.

Easy to have away messages.

I essentially use this app daily. Review collected by and hosted on G2.com.

Reliability and difficulty some patients have receiving calls (patients have told me, for example that they hear no ring and saw no pop-up, despite obviously being signed in.)

Customer service is not always helpful.

Lack of ability to have three way calls (making it hard, for example, to involve language interpretation and to have a patient's family member connect if they are not in the same location.)

Some features which would be helpful, such as screening non-urgent messages to not alert me in the middle of the night (such as payments and requests for refills and appointment confirmations) require an expensive upgrade, that all participants must accept, making cost go from affordable to not affordable.

Some patients have older phones with little storage space making it hard for them to download the application and therefor would be easier for them to use a service such as Doxy. Review collected by and hosted on G2.com.

I like that my patients can communicate from wherever they are and send messages via text, pictures, secure messages, calls, video calls, complete assessments, sign forms, etc all from one secure app that I don't have to worry about. Review collected by and hosted on G2.com.

I'd love to be able to create my own visits to send to patients instead of using the canned ones. Review collected by and hosted on G2.com.

Spruce is incredible, dependable, and, most importantly, HIPAA compliant Review collected by and hosted on G2.com.

I don't like that the caller ID displays your business name and not the name of the caller. I also wish there were a way to block the spam callers. Review collected by and hosted on G2.com.

It's been really simple to implement and use. I love that I can have a separate phone line on my current phone that is easily distinguishable from my personal line. Downloading the app and using it on my personal cell was a breeze. I had some issues with confirming my business EIN and customer service was helpful in navigating that and communicating with me along the way. I love that clients can easily call me any time and the voicemail transcription is amazing. I use this daily with my work and am so glad to have found an easy to use platform that fits my needs! Review collected by and hosted on G2.com.

My biggest gripe is that some of the features I'd really like require the Communicator Plan which is twice the price. For a new person in solo private practice it doesn't make sense to pay that much at the moment, but setting office hours etc. would be nice. Review collected by and hosted on G2.com.

Starting a private practice is overwhelming, but Spruce Health has been the easiest part of my setup. The interface is incredibly intuitive—I was able to get my business line and secure messaging running in minutes. It feels like it was designed by people who actually understand a clinician’s workflow. Review collected by and hosted on G2.com.

When someone calls my Spruce number, my phone often displays my own Spruce number rather than the patient’s name or number. This makes it hard to know who is calling before I pick up. Review collected by and hosted on G2.com.