--- title: Spruce Health Reviews meta_title: 'Spruce Health Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 346 reviews by the users' company size, role or industry to find out how Spruce Health works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 346 scale: '5' date_modified: '2026-08-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Spruce Health Reviews **Vendor:** Spruce **Category:** [Telemedicine Software](https://www.g2.com/categories/telemedicine) **Average Rating:** 4.7/5.0 **Total Reviews:** 346 ## About Spruce Health Spruce Health streamlines HIPAA-grade phone, texting, faxing, and telemedicine into one easy-to-use platform, with automation, collaboration, and oversight capabilities that help everyone from solo providers to larger group practices operate effortlessly. Spruce provides after-hours phone solutions, bulk messaging, workflow automations, scheduled and saved messages, and EHR integrations. Trusted by more than 50,000 healthcare professionals who deserve a phone system designed just for them. ## Spruce Health Pros & Cons **What users like:** - Users appreciate the **ease of use** of Spruce Health, enhancing communication for both providers and clients. (16 reviews) - Users value the **efficiency** of Spruce Health for seamless client communication and secure information handling. (13 reviews) - Users appreciate the **ease of communication** with clients through Spruce Health, enjoying its user-friendly and secure features. (11 reviews) - Users value the **responsive and helpful customer support** of Spruce Health, ensuring quick resolutions and seamless communication. (11 reviews) - Users commend the **efficient patient communication** features of Spruce Health, enhancing connectivity and security in their practice. (11 reviews) - Users appreciate the **convenient and efficient features** of Spruce Health for seamless client communication and workflow management. (9 reviews) - Users highlight the **exceptional customer support** of Spruce Health, appreciating quick responses and seamless assistance for their needs. (9 reviews) - Users value the **reliable text messaging** feature of Spruce Health, enhancing client communication and convenience greatly. (9 reviews) - Setup Ease (8 reviews) - Affordable (7 reviews) **What users dislike:** - Users find the **limited features** of Spruce Health restrictive, especially regarding client account requirements for HIPAA compliance. (8 reviews) - Users find it frustrating that some features, like auto replies, require a higher tier, limiting overall **functionality**. (7 reviews) - Users find Spruce Health to be **expensive** , especially regarding user fees and additional customization options. (5 reviews) - Users face **messaging issues** due to clients needing accounts for HIPAA compliance, complicating communication and archiving. (5 reviews) - Users express a desire for improved **integration capabilities** , particularly with custom forms and seamless workflow enhancements. (5 reviews) - Users find the **call issues** inconvenient, especially with the confusing dialing and quick response requirements. (4 reviews) - Users feel frustrated by **limited access** to features, as many require higher-tier subscriptions for basic functionalities. (4 reviews) - Limited Communication Features (4 reviews) - Poor Customer Support (4 reviews) - Texting Issues (4 reviews) ## Spruce Health Reviews ### 1. Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan K. | Licensed Clinical Social Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2022 **What do you like best about Spruce Health?** Spruce customer service. Dedicated line. **What do you dislike about Spruce Health?** Spruce customer service is the best in the **Recommendations to others considering Spruce Health:** You won't regret it. It gives you so much more control and solves your business phone problem. **What problems is Spruce Health solving and how is that benefiting you?** Having a separate line to communicate with clients during work hours and being able to turn off this line during off hours. ### 2. Satisfied Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Elana P. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Spruce gives me a HIPAA-compliant way to communicate with my clients. I have a phone number for calls and texts, and I couldn't be happier. **What do you dislike about Spruce Health?** No dislikes. The product is great! I am very satisfied. **What problems is Spruce Health solving and how is that benefiting you?** A safe and HIPAA compliant phone number and messaging service that allows me to safely communicate with my clients. ### 3. Spruce is an invaluable resource which supports my business and helps me manage my correspondences. **Rating:** 5.0/5.0 stars **Reviewed by:** Loren Aryeh Leib E. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I like that I can call, text, and email all from one easy-to-use application. **What do you dislike about Spruce Health?** The downside to using Spruce is that it works best only when the customer agrees to download and use the Spruce app **Recommendations to others considering Spruce Health:** Great product. Highly recommend it. **What problems is Spruce Health solving and how is that benefiting you?** I have a handy record of all of my correspondences with my clients. ### 4. A solo practice assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Spruce Health?** Spruce has been a great asset to my solo practice. I appreciate the ease of use, tracking of patient contacts and ability to communicate internally with my staff. **What do you dislike about Spruce Health?** The support is lacking in responsiveness. The response time of 12-24 hours is difficult and makes it hard to troubleshoot a problem in a timely manner. I would like to be able to reach a support person more quickly. **What problems is Spruce Health solving and how is that benefiting you?** With Spruce, phone calls are decreased which helps to staff the clinic. It is cost beneficial and allows me to manage after-hours calls easily. ### 5. Nurse Practitioenr **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Spruce has been a great addition to my business (Nursing Managers), I can see my faxed documents and read messages from patients from anywhere I can connect online. **What do you dislike about Spruce Health?** The least helpful thing is not being able to save photos associated with my patients so I can quickly recognize their messages. Aside from this, I have no other complaints. **What problems is Spruce Health solving and how is that benefiting you?** I am solving the problem of not being able to quickly see my faxed documents, this helps greatly when I am away from my desktop and can not readily see my faxed documents. ### 6. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Tricia O. | Private Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Spruce Health?** Spruce is easy to use and customer service is very responsive. I got my account set up in minutes and have secure phone and fax for my business **What do you dislike about Spruce Health?** Nothing. It works exactly like it should **What problems is Spruce Health solving and how is that benefiting you?** I can easily have HIPAA compliant communication with my clients without having to have a separate phone ### 7. Everything I need for my counseling private practice **Rating:** 5.0/5.0 stars **Reviewed by:** Justine C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Spruce Health?** I like the secure SMS messaging that I can communicate with my clients safely. **What do you dislike about Spruce Health?** It would be nice to have a link to provide Clients for video messaging rather than them having to use an app. **Recommendations to others considering Spruce Health:** Use Spruce to meet all your HIPAA messaging needs! **What problems is Spruce Health solving and how is that benefiting you?** Secure messaging, calls, and telehealth video chats! ### 8. Savvy business tool for private practitioners **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey C. | Licensed Clinical Mental Health Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I love the ease of the user interface Spruce offers. **What do you dislike about Spruce Health?** I wish my secure business email could be included in Spruce so I don't have to use another provider and could have it all in one app. **What problems is Spruce Health solving and how is that benefiting you?** Spruce allows me to have secure communication with my clients that is easy to use. ### 9. Such a user friendly experience **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon T. | Therapist II, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I love that there's a desktop website I can use in addition to the app. Makes respond quickly a great experience. **What do you dislike about Spruce Health?** Nothing, it's such a great service! I highly recommend. **What problems is Spruce Health solving and how is that benefiting you?** Confidential communication with clients is so essential to therapy. This app helps my clients feel secure when connecting via phone with me. ### 10. Wonderful!! **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey "Annie" S. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I get all messages quickly. HIPAA compliant. Can text or call. **What do you dislike about Spruce Health?** There is nothing that I do not like. Thank **Recommendations to others considering Spruce Health:** Totally worth it!!!! **What problems is Spruce Health solving and how is that benefiting you?** I have a blocked number (you choose a private number for me) Which I appreciate. When I would block my number, many of my clients don't accept those calls. ### 11. Phone trees, office hours, auto responders **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Lots of customizable features like phone trees, office hours, and auto responders for small offices. **What do you dislike about Spruce Health?** Inability to make phone calls on the web/desktop. Search function can definitely be improved. Hard to monitor my staff's activity and make sure all my patients' calls or messages have been returned. **What problems is Spruce Health solving and how is that benefiting you?** After hours calls or messages from patients have auto responses to tell them when we're open and what will happen with their messages. Able to provide information callers need in the phone tree, freeing up time for my assistant and myself. ### 12. Helpful and reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Spruce Health?** The customer service has always been helpful and quick to respond to my questions. I currently use the phone feature and have found it pretty easy to use. I looked at many other competitors and Spruce was the best option for many reasons! **What do you dislike about Spruce Health?** I wish that clients did not have to sign up in order for us to have secure messaging, however, it is understandable. **What problems is Spruce Health solving and how is that benefiting you?** Spruce has been helpful in being able to contact my clients and being HIPAA compliant which is very important to me. ### 13. DNP **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany D. | DNP, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** That it transcribes and keep tracks of the phone calls making it easier for callbacks **What do you dislike about Spruce Health?** not being able to delete several conversations at one time. **What problems is Spruce Health solving and how is that benefiting you?** Being the only staff with my business, spruce allows me to make phone calls back easier and get phone calls wherever I am. ### 14. Mostly good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** the ability to have one phone number for multiple practice locations **What do you dislike about Spruce Health?** getting help involves sending a message thru spruce and waiting for a reply, which can take more than a couple days. There is no phone number to call to speak with someone **Recommendations to others considering Spruce Health:** Spruce offers good value in providing VOIP for medical practices, allowing for one place to see all incoming and outgoing faxes and phone calls. **What problems is Spruce Health solving and how is that benefiting you?** patients being able to contact us thru texting, and our staff being able to respond back to them ### 15. Very good for phone/voicemail service. But I get a ton of spam calls daily. **Rating:** 3.5/5.0 stars **Reviewed by:** Priya K. | Psychiatrist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Great application for private phone number, phone visits, and voicemail. **What do you dislike about Spruce Health?** Tons of spam calls daily. Need to filter them out better. **What problems is Spruce Health solving and how is that benefiting you?** Having a private phone line so I don't have to share my cell with patients. That way my cell number isn't compromised. More efficient and productive. ### 16. Awesome HIPAA-Compliant Phone for my Private Practice **Rating:** 4.5/5.0 stars **Reviewed by:** Karissa B. | Clinical Psychologist & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2022 **What do you like best about Spruce Health?** secure texting, voicemail transcriptions, schedule replies for later **What do you dislike about Spruce Health?** sometimes the call quality is not as good as a regular phone, but stopping & resetting the app seems to help some **What problems is Spruce Health solving and how is that benefiting you?** HIPAA-compliant business phone and texting, which is great for my clients ### 17. Perfect Service for Health Providers **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney W. | Divorce Mediation, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Ease of use. Having text, fax, voicemail all in one place. The support is fantastic. **What do you dislike about Spruce Health?** I dislike that only 50 conversations show at a time and can't scroll to ones farther back unless the person is in your contacts and can search by name. **What problems is Spruce Health solving and how is that benefiting you?** No problems. ### 18. Great way to communicate with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel M. | Options for Long term care case manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I enjoy that it is an all in one system! **What do you dislike about Spruce Health?** that client's have to down load an app don't always remember to turn on notifications **Recommendations to others considering Spruce Health:** consider ease of use **What problems is Spruce Health solving and how is that benefiting you?** all in 1 system that they can securely text and call, video chat and ease of use ### 19. My review **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer S. | Owner/psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** So much less expensive than RingCentral, and more user friendly! **What do you dislike about Spruce Health?** That there isn't a desktop app per se, but it is not such a big deal. **What problems is Spruce Health solving and how is that benefiting you?** So easy to fax, which I have to do a lot of. So easy to text and place phone calls. ### 20. Don't mix work with personal **Rating:** 5.0/5.0 stars **Reviewed by:** Julie D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Separation from a personal phone in total **What do you dislike about Spruce Health?** Nothing is missing from this product at this time **Recommendations to others considering Spruce Health:** N/A **What problems is Spruce Health solving and how is that benefiting you?** It is seamless to receive work calls, texts and faxes on my phone, from anywhere so I can be on the go and still manage my business. ### 21. It has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey R. N. | Physician / Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** My questions get answered quickly. It is a very intuitive app and my patients like it. **What do you dislike about Spruce Health?** I wish that when I archive a conversation, it would disappear on the right column. **What problems is Spruce Health solving and how is that benefiting you?** Communication is easy! I really like the saved messages. I have a million. ### 22. Spruce Review KF **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** It is very reliable when I need it for video as well as text messaging. I like that it keeps texts separate. **What do you dislike about Spruce Health?** I wish that there were more features on the video chat such as screen share and white board. **Recommendations to others considering Spruce Health:** I recommend spruce to therapists all of the time. I feel that it is very user friendly for therapists and meets our basic needs. **What problems is Spruce Health solving and how is that benefiting you?** I use it to meet with clients. It works very well but the video platform is limited. ### 23. Excellent for private practice **Rating:** 5.0/5.0 stars **Reviewed by:** Jodi S. | Psychiatric Nurse Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Spruce Health?** Using Spruce for phone and telehealth in my private practice. Very simple and easy to use! **What do you dislike about Spruce Health?** Difficulty erasing old messages/calls when no longer needed. **Recommendations to others considering Spruce Health:** Excellent resource for my private practice. Highly recommend. **What problems is Spruce Health solving and how is that benefiting you?** No problems. I'm utilizing phone and telehealth. ### 24. Great addition to my private practice **Rating:** 4.5/5.0 stars **Reviewed by:** Jan C. | Outpatient Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Being able to manage messages, faxes, and telehealth in one place. It makes it easy to stay connected with clients and professionals. **What do you dislike about Spruce Health?** Telehealth should be more interactive. We should be able to share screens and have apply to have telehealth groups. **Recommendations to others considering Spruce Health:** Telehealth is limited. Not helpful if doing group counseling or meetings. Would like to be able to call support in real time **What problems is Spruce Health solving and how is that benefiting you?** It has given my clients the ability to give me information to add to sessions via messaging. ### 25. Great integration **Rating:** 4.5/5.0 stars **Reviewed by:** William B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I use Elation as an EMR. The integration with messages is a time saver. **What do you dislike about Spruce Health?** It shows up as a call coming from a far off state. Some patients won't answer as they say they don't know anyone from there! **What problems is Spruce Health solving and how is that benefiting you?** HIPPA compliant messaging ### 26. Very Satisfied **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** The customer service has been great. Anytime I reach out, they are quick to respond and even follow up to make sure I don't have other questions. **What do you dislike about Spruce Health?** I don't have any dislikes. Sometimes the bandwidth seems high for video calls although it hasn't been an issue consistently. **Recommendations to others considering Spruce Health:** I strongly recommend it. **What problems is Spruce Health solving and how is that benefiting you?** I can use my regular cell phone for my business because of the Spruce app and it's very helpful. I can do telehealth appointments, fax, and secure communication. ### 27. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Emily L. L. | Mental Health Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I like the app with text for clients. Clients like it too. **What do you dislike about Spruce Health?** I haven't found any as of yet. So far I have had really good luck. **What problems is Spruce Health solving and how is that benefiting you?** It's nice to have the availability of phone service that includes fax and text ### 28. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth D. | License professionals counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Spruce Health?** Quick easy App, easy calling, messages on app **What do you dislike about Spruce Health?** Price is high for the amount of time I use, would like a lower price **Recommendations to others considering Spruce Health:** I recommend Spruce to those that are looking for quick easy access service **What problems is Spruce Health solving and how is that benefiting you?** Text message is easy ### 29. Great app for Business **Rating:** 4.5/5.0 stars **Reviewed by:** Heather A. | Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Confidentiality and HIPAA-compliant piece. Love being able to call and text clients securely. **What do you dislike about Spruce Health?** I wish there was a way to filter out potential spam calls. **Recommendations to others considering Spruce Health:** Add a feature to filter (or identify) potential spam calls **What problems is Spruce Health solving and how is that benefiting you?** I am glad I did not have to get a separate cell phone for my business. I love being able to use my personal cell for business as well. Having a separate and dedicated number for my business via Spruce has been great! ### 30. All-in-one communication tool **Rating:** 5.0/5.0 stars **Reviewed by:** Elisa P. | Marriage and family therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I love that I get a work phone number and a fax line and can text, call, fax, and email all in this one app **What do you dislike about Spruce Health?** Nothing that I really dislike about it. It's been working great for me. **Recommendations to others considering Spruce Health:** This is a great business communication tool and it is all in one app. **What problems is Spruce Health solving and how is that benefiting you?** I don't need to get another cell phone or have to add my client's contacts into my personal cell. Spruce helps keep everything separate. ### 31. Secure and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine W. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I like the layout of the mobile app and the ability to separate contacts in professional or client categories. **What do you dislike about Spruce Health?** I haven't come across anything I dislike about the app. **What problems is Spruce Health solving and how is that benefiting you?** Sending faxes and keeping clients' info secure and confidential ### 32. I Love Spruce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** How it incorporates the ablility to send and receive calls and texts and fax, you can have team members on your profile, I love that I was given business phone number and fax number and that I can chart on my my pts here as well. Great price for all that I'm able to do! **What do you dislike about Spruce Health?** I dislike nothing about spruce. It's a great app. **Recommendations to others considering Spruce Health:** N/A **What problems is Spruce Health solving and how is that benefiting you?** Communicating easily with current and potential new clients with ease. ### 33. The best phone system out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Asia G. | Psychology, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** It is easy to use text, assigning tasks/text to coworkers, and making internal notes to coworkers. **What do you dislike about Spruce Health?** There isn't a direct call feature. You have to add the person as a contact in order to call. **What problems is Spruce Health solving and how is that benefiting you?** None ### 34. Easy to use and comprehensive services to navigate client communication and connection **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Spruce Health?** Easy to navigate, number of services available, secure messaging, telehealth option, clients like it **What do you dislike about Spruce Health?** A little difficult since the update to combine/duplicate contact numbers **Recommendations to others considering Spruce Health:** Talk to clients about the setup process before you invite them, request fax & phone at the same time **What problems is Spruce Health solving and how is that benefiting you?** The ability to securely store my client's name and contact information. Access to fax services. Will likely one day end up using more than I am right now even? ### 35. Appreciative Of What Spruce Offers **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole L. | Creator , Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Spruce Health?** I like that Spruce is HIPPA compliant when communication takes place within the app with clients. **What do you dislike about Spruce Health?** Sometimes there is a delay with the 2FA. That is annoying. **What problems is Spruce Health solving and how is that benefiting you?** I have fax and phone all in one. ### 36. Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Ability to use different phone number for communication with clients. I like that I can text and call. I like Fax option as well. **What do you dislike about Spruce Health?** Difficult to attach pictures to text messages. For instance if I would like to send a client a picture of a book I would have to email rather than text. **Recommendations to others considering Spruce Health:** Great application that is easy to use **What problems is Spruce Health solving and how is that benefiting you?** None just easy to communicate with clients in a hippa approved format. ### 37. Spruce Makes Communication Easier **Rating:** 3.5/5.0 stars **Reviewed by:** Kenneth M. | Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I like how I can message patients quickly and can text them if needed. I also like how I can see who has been calling and potnetially call back. **What do you dislike about Spruce Health?** I do not like that I have to pay for each person using the account. I should just have to pay one price for a whole practice as its all under one account. **What problems is Spruce Health solving and how is that benefiting you?** I am now able to keep in touch with patients easier. ### 38. Spruce is great for business **Rating:** 5.0/5.0 stars **Reviewed by:** Sonia S. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Spruce Health?** I love Spruce. They make communicating with my clients so easy. I only have to use one phone but have two numbers: my business and personal. I can easily call, text, and send/receive voicemails. Their cost is very fair and customer service is speedy and friendly. They are HIPAA compliant with BAA. **What do you dislike about Spruce Health?** For Factime/video calling, the other party has to download the app which is a bit annoying. **What problems is Spruce Health solving and how is that benefiting you?** Easy communication with clients. ### 39. I love the many flow functions that Spruce offers as I use it in my mental health private practice. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Spruce Health?** BAA, HIPAA compliant, can share many types of documents, fax included, can log in on multiple devices **What do you dislike about Spruce Health?** Cluttered inbox when have more than 1 staff, recently email support about some errors with gray screen when my client answers my call and never followed up with **What problems is Spruce Health solving and how is that benefiting you?** One app that can go everywhere with me and doesn't keep my business communications stuck to a desk phone. Am more productive and efficient in my business. ### 40. Licensed Professional Counselor **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole W. | Licensed Professional Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Allows my practice to see client comminication seamlessly **What do you dislike about Spruce Health?** When someone calls it only rings 1 time before declining the call. And I've need received a voicemail. **What problems is Spruce Health solving and how is that benefiting you?** Communication. Reduced catching other staff up on client communication. ### 41. Great all-in-one resource for mental health providers! **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon K. | Owner and Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** The all-in-one feature with fax, video, SMS, secure message. **What do you dislike about Spruce Health?** Not the best for email and sometimes the video quality is not great **What problems is Spruce Health solving and how is that benefiting you?** Problems - video quality Benefits - one location for most everything (except email) ### 42. Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Brittney G. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Spruce Health?** Convenience of a HIPAA compliant way to contact clients through text or call using my mobile device. **What do you dislike about Spruce Health?** Accessing fax services is not user friendly, must call to set up service. **What problems is Spruce Health solving and how is that benefiting you?** Secure communication with clients ### 43. Spruce has the worked seemelessly with my practice **Rating:** 3.5/5.0 stars **Reviewed by:** Collan D. | Assistant Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** the app this box does not allow you to ty **What do you dislike about Spruce Health?** cant send group message this box does not **Recommendations to others considering Spruce Health:** Perfect for a small business and affordable **What problems is Spruce Health solving and how is that benefiting you?** Instant communication with my patients in format they prefer ### 44. Excellent HIPAA Compliant Phone Service **Rating:** 5.0/5.0 stars **Reviewed by:** Lillian K. | Dr. Lillian Kaner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Easy to use! I can contact my clients securely and securely text with them. **What do you dislike about Spruce Health?** Nothing really for my particular purposes **Recommendations to others considering Spruce Health:** Worth the price! **What problems is Spruce Health solving and how is that benefiting you?** Being in contact with my clients. I love the texting feature. ### 45. AMAZING SERVICE! **Rating:** 5.0/5.0 stars **Reviewed by:** Hiliary S. | Licensed Marriage And Family Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Spruce Health?** app is easy to use and HIPPA compliant.. **What do you dislike about Spruce Health?** No cons to this app at this time........ **What problems is Spruce Health solving and how is that benefiting you?** no issues since ive been using it ### 46. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Spruce has been incredibly easy to use! No complaints so far, and I've been using it for my solo private practice for almost a year. **What do you dislike about Spruce Health?** Nothing as of yet. It's been really easy to use so far. **Recommendations to others considering Spruce Health:** Easy to use and set up! No complaints **What problems is Spruce Health solving and how is that benefiting you?** I love using the electronic fax system. I get payment notifications via fax, and notifications come through on my business phone and email. I love that! ### 47. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Devin N. B. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** The all-inclusive capabilities (video, fax, phone, emr, etc.) **What do you dislike about Spruce Health?** Nothing comes to mind regarding this service **What problems is Spruce Health solving and how is that benefiting you?** The problems of having to use multiple programs has been solved, with the benefit of Spruce being all-inclusive ### 48. Best Communications Platform Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Phenomenal customer service for a near perfect system. **What do you dislike about Spruce Health?** A "waiting room" for Spruce video appointments would be helpful. Also, the ability to have patients sign hipaa compliant forms. **What problems is Spruce Health solving and how is that benefiting you?** Perfect system for client communications! ### 49. Great Resource **Rating:** 5.0/5.0 stars **Reviewed by:** Kate M. | Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Spruce Health?** The ability to text & call my clients is great! **What do you dislike about Spruce Health?** I haven't discovered anything I dislike. **Recommendations to others considering Spruce Health:** This is an amazing resource! **What problems is Spruce Health solving and how is that benefiting you?** Ability to communicate from my personal cell using another phone line ### 50. HIPAA compliant communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I love that I can receive photos and send lab results to patient in a quick and HIPAA compliant manner. **What do you dislike about Spruce Health?** I wish my EHR would integrate with Spruce to make communication easier. I wish I could save/download only certain pages of a fax. **Recommendations to others considering Spruce Health:** The price is great for a solo practitioner. **What problems is Spruce Health solving and how is that benefiting you?** The app saves so much time. It streamlines faxing and makes it easy to save documents to the cloud. ## Spruce Health Discussions - [Best way to download your convos for your record keeping?](https://www.g2.com/discussions/best-way-to-download-your-convos-for-your-record-keeping) - 1 comment, 1 upvote - [are there any other platforms that are similar that may be a bit more affordable? and does Spruce actually have a number to call so when having technical problems I can speak to a live rep?](https://www.g2.com/discussions/are-there-any-other-platforms-that-are-similar-that-may-be-a-bit-more-affordable-and-does-spruce-actually-have-a-number-to-call-so-when-having-technical-problems-i-can-speak-to-a-live-rep) - 1 comment, 1 upvote - [When are you all going to work on users being able to block unwanted / unsolicited emails?](https://www.g2.com/discussions/when-are-you-all-going-to-work-on-users-being-able-to-block-unwanted-unsolicited-emails) - 1 comment, 1 upvote - [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) - 1 comment - [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) - 1 comment - [View Spruce Health pricing details and edition comparison](https://www.g2.com/products/spruce-health/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A12%3A36+-0500&secure%5Bsession_id%5D=e6311ef3-1520-4c7d-a7a0-94babaecbe98&secure%5Btoken%5D=19fd009a4b150efafff34b4fcb4224f1e2f8df8bdebe9d9ca2e4c464651fb270&format=llm_user) ## Spruce Health Integrations - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [ChronicCareIQ](https://www.g2.com/products/chroniccareiq/reviews) - [Dock Health](https://www.g2.com/products/dock-health/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Elation Health](https://www.g2.com/products/elation-health/reviews) - [Hint Health](https://www.g2.com/products/hint-health/reviews) - [Keragon](https://www.g2.com/products/keragon/reviews) - [Morf Health](https://www.g2.com/products/morf-health/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## Spruce Health Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration - Third-Party Integrations **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management - Event Scheduling - Automated Scheduling - Client Management - Forms Management **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Operations** - Workflow Management - Interoperability - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation - Multi-Provider Practice **Marketing** - Client Communications - Loyalty Management - CRM **Compliance** - HIPAA Compliance - State Regulation Compliance **Practice Management** - Patient Records - Photo Management - E-Prescribing and Lab Orders - Patient Portal - Insurance Billing - Faculty/Staff Management - Appointment Management - Discount Management - Promotions Management - Gift Card Management - Calendar Management - Medical Billing - Records Management - Reputation Management - Practice Management - Lab Order Management - Revenue Management - Compliance Management - Insurance Management - Document Management - Marketing Management - Workflow Management - Registration Management - Claims Management - Communication Management **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging **Additional Functionality** - Customizable Templates - Communication Management - Document Storage - Self Service Portal - Activity Dashboard - Compliance Management - For Medical Purposes - Appointment Scheduling - Softphone - Chat/Messaging - Reminders - Records Management - AI Copilot - Secure Data Storage - Remote Treatment Planning - Surveys & Feedback - Customizable Forms - Video Conferencing - Appointment Management - Multi-Location - Mobile Alerts - Practice Management - Billing & Invoicing - Reporting & Statistics - Charting - Generative AI - API - Email Reminders - Confirmations/Reminders - Online Forms - Claims Management - File Sharing - Electronic Payments - Calendar Management - Payment Processing - One-to-One Messaging - HIPAA Compliant - Alerts/Notifications - Live Chat - Monitoring - Client Portal - Medical Billing - Workflow Management - Scheduling - Virtual Waiting Room - Mobile Access - E-Prescribing - Two-Way Audio & Video - Document Management **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App - Social Media Integration - Website Integration - Third-Party Integrations - Customer Mobile App **Additional Functionality** - Marketing Automation - HIPAA Compliant - Customer Database - Activity Dashboard - Payment Processing - Before & After Pictures - Billing & Invoicing - AI Copilot - Reminders - Customizable Templates - Electronic Payments - Customizable Reports - Reporting & Statistics - Alerts/Notifications - Loyalty Program - SMS Messaging - Online Booking - Sales Reports - Treatment Packages - Customizable Forms - API - Generative AI - Email Marketing - Customizable Branding - Transaction History - For Medical Spas - Multi-Location - For Plastic Surgery Practices - Patient Engagement - Telemedicine - Electronic Faxes - Point of Sale (POS) - Customer Surveys - Charting - Medical Coding - Consent Forms - Live Chat - kiosk - Plastic Surgery Simulator - E-Prescribing - SMS Reminders - Referral Tracking - Mobile Alerts - Automated Quoting - EMR/EHR - Digital Signature ## Top Spruce Health Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [OhMD](https://www.g2.com/products/ohmd/reviews) - 4.8/5.0 (170 reviews) - [iPlum](https://www.g2.com/products/iplum/reviews) - 4.3/5.0 (201 reviews)