The real time stats are very helpful in setting our social strategy. The stats also allow us to set quantitative goals for our social team by being able to compare previous months and year. Review collected by and hosted on G2.com.

The only thing is that there are so many options that our team was not able to dig into the weeds on a lot of the additional features that are available. Review collected by and hosted on G2.com.

I love how easy Sprout makes scheduling content and reporting analytics. Reports that used to take days or weeks can now be done in a few clicks. Sprout has wide intergaration and can pull metrics for most major social media platforms, so we can generally find the data that are useful for our senior leadership teams. Review collected by and hosted on G2.com.

The only thing I can think of is that it can be difficult to tag people and pages through Sprout Social and I often have to do that manually. But that is a small thing to nitpick compared to all of the positives. Review collected by and hosted on G2.com.

I use Sprout Social to schedule and pull analytics for the three accounts I manage as a social media manager. I love that I don't have to post manually every day and that we don't need a separate program for data and analytics; it's all in one place. I really appreciate the calendar publish section, where I can review and approve content. It's valuable because I create content that needs client approval, and clients can leave notes and edits directly in Sprout. Review collected by and hosted on G2.com.

I wish Sprout could pair with Claude. Review collected by and hosted on G2.com.

I like having all my accounts in one platform for scheduling posts and reviewing analytics. The AI alt-text feature is fantastic. Location tagging used to work better, so I don’t really bother with that feature anymore. Support also used to be better when you could chat with an agent; now you only get an email response, so it takes much longer to resolve issues. Overall, I’m happy with the performance of Sprout, and it rarely fails to post. It’s also very user-friendly. Sprout is pricey but it helps run all my accounts. I haven't used the integrations yet but I hope to soon. Review collected by and hosted on G2.com.

location tagging isn't great and I don't like the shift from reaching an online agent to help solve issues Review collected by and hosted on G2.com.

I am very impressed by how easy it is to understand the post and profile performance reports. I like sending them to my marketing teammates once a month to give them a snapshot of how our social media is performing. Review collected by and hosted on G2.com.

One thing I dislike is the high pricing for some of the analytics + ai features. We're a 2-person social media team and it ould be nice to have ability to test more out without committing to huge increase in monthly dues. Review collected by and hosted on G2.com.

I really enjoy the fact that sprout sends an alert when someone posts something to your Google or yelp profile. This way i don’t have to continually hit the refresh button on my browser to check for new comments. I also love how easy it is to respond to customer complaints directly through the sprout platform – i’m able to write responses very quickly. Review collected by and hosted on G2.com.

Sprouts rating system doesn’t make any sense. For example, even though i’ve got ten great reviews, as soon as i get one negative review, the needle drops. Another thing i’d like to be improved upon would be having better pre-written responses to frequently asked questions. I find it to be extremely annoying to continuously have to press the “insert” key and rewrite the same response over and over again. Review collected by and hosted on G2.com.

I love that I can customize a single post for each platform. I also appreciate how quickly the posts are sent out and how easy the creation tools are to use. The photo and video editing integrations are really helpful as well, and they make the whole process feel smoother. Review collected by and hosted on G2.com.

I usually don’t use the AI features, because I prefer coming up with my own content ideas and keeping them feeling more authentic. Review collected by and hosted on G2.com.

The platform is very intuitive, and easy to navigate even though the onboarding. I love option for bulk scheduling, but I wish there were option to include video. Review collected by and hosted on G2.com.

In just one month of using the platform, I encountered numerous glitches with publishing. Posts wouldn't go out, warnings about potential issues with uploading were missing, and some functions didn't save properly. For instance, I removed boosting from a post, but it still received a $1 boost on Meta. There were many issues, but due to my busy schedule, I didn't have time to report all of them. I did report a few, and some gaps in the platform were identified. Review collected by and hosted on G2.com.

What I like most about Sprout Social is that it brings all my social media management into one place. It makes it easy to schedule content, engage with my audience, and track performance efficiently. Review collected by and hosted on G2.com.

One thing I dislike about Sprout Social is that the site can sometimes be slow, which can make managing messages less efficient. I also wish there were an option to multi-select messages for tagging, as that would save time when handling large volumes of conversations. Review collected by and hosted on G2.com.

I like Sprout Social because it's intuitive, fast, and packed with features. Managing our social media accounts in one location is efficient and ensures nothing gets missed, which is crucial since we manage several portfolios across the country. The feature that reports on what our competitors are doing on social media is particularly impressive, as well as the stats for our own posts at a glance. It's nice to know if we're beating our competitors on social media and if we're posting the right kinds of content, and what might be working for our competitors versus us. Additionally, connecting accounts was pretty easy, and the support team was extremely helpful and pleasant to work with. Review collected by and hosted on G2.com.

There's a slight learning curve with getting accounts attached to their platform. It took me a week and several emails and phone calls to get our Meta Account appropriately set up on the platform so we could promote posts from Sprout. Review collected by and hosted on G2.com.