I like tagging social posts so that I can have deeper metrics when I'm comparing my content pillars. Review collected by and hosted on G2.com.

I wish it was easier to use. It's not really intuitive, so you have to spend a lot of time reading through support articles. It was okay. It was overwhelming. Review collected by and hosted on G2.com.

Sprinklr is an incredibly powerful tool and they seem to have strong relationships with major complimentary tools from Meta, LinkedIn to asset hubs, etc. Their help desk is responsive and helpful. There is a bit of a learning curve as the system is so robust, but reporting, data gathering and the newer AI features assist in making it more intuitive. Review collected by and hosted on G2.com.

The cost is often prohibitive to implementing all the features Sprinklr offers in large companies with multiple users. It is very difficult to justify the cost vs. ROI. Also, the assigned Success Managers used to be an integral part of brainstorming better ways to use the platform to attain our company's goals and providing some assistance in troubleshooting and design, however, their latitude in assisting customers has been greatly constricted in order to push customers to purchase Managed Services for help. The integration with other tools, though robust, is cost prohibitive. Review collected by and hosted on G2.com.

A single, centralised space where all of our accounts can be managed, with full visibility of posts, performance metrics, and reporting data. Review collected by and hosted on G2.com.

The main challenge is not being able to delete Instagram posts in bulk, as you can with Facebook, which makes account clean-ups more time-consuming across so many accounts. Review collected by and hosted on G2.com.

I find Sprinklr Social very easy and intuitive to use, which greatly benefits my workflow. The setup process went smoothly, thanks to the supportive team that made landing on the app extremely easy. I also appreciate the clusters feature and detailed user information, such as geographic and interest splits, which help us track market trends and competitors effectively. The user-friendly experience and the platform's social listening capabilities make it preferable over other platforms. Review collected by and hosted on G2.com.

I feel that while the keyword search feature is intuitive and easy to use, it often introduces a lot of noise into my queries. This makes it challenging to filter out irrelevant information, especially when I am trying to focus on specific content. As a result, I frequently have to manually curate the news or comments that are valuable to my research, which can be time-consuming and cumbersome. I would prefer an advanced curation feature that allows for more precise filtering and the ability to automate the curation process on a larger scale, rather than doing it manually. Review collected by and hosted on G2.com.

It is very structured. You see al the cases you are currently working on and what is still open on the same page in different columns. Interactions with customers is made easy through the chat function inside as well ensuring a good customer support. I use sprinklr every day for work. We had 1 training to get to know the system and it was enough to know how to use the platform. We can easily send the high sensitive cases to Salesforce. Review collected by and hosted on G2.com.

The sound is pretty annoying and tried multiple times to turn it off but a new day and its on again. Sometimes the favorite list disappears and you need to wait a few hours for it to reappear again Review collected by and hosted on G2.com.

Everything is in one place, reporting is clear, easy to understand, data in almost real-time and editorial calendar helps us plan and manage our content better. Engagement dashboard is also very simple to use making it east to replying to messages and connecting with audience much easier. Review collected by and hosted on G2.com.

It would be better if reporting dashboard showed both paid and organic metrics together, like they do on the native platforms. Currently, it shows organic data for Instagram, which makes it harder to share full performance dashboards with stakeholders. Review collected by and hosted on G2.com.

Very easy to navigate and share my voice. Review collected by and hosted on G2.com.

Need an easier CTA to share my own content for others to see. Review collected by and hosted on G2.com.

Dashboards that have already been created for me are easy to use and navigate. Review collected by and hosted on G2.com.

Creating new dashboards and editing current ones can be confusing. Review collected by and hosted on G2.com.

Sprinklr’s Care Console is the main tool I use in my day-to-day work, and it has been a solid, reliable way to manage and respond to customer conversations. The interface is straightforward and makes it easy to quickly review messages and send replies across multiple social channels without feeling cumbersome. Review collected by and hosted on G2.com.

Sometimes a connected account disconnects unexpectedly, which can be temporarily disruptive. Review collected by and hosted on G2.com.

Sprinklr offers a user-friendly interface and a range of valuable features, including comprehensive access to the project’s knowledge base, the capability to review and listen to previous calls, and real-time voice-to-text transcription. Review collected by and hosted on G2.com.

At times, calls are connected without any ringing, which can be disruptive. Additionally, the platform includes knowledge base content and announcements from unrelated projects, which are not relevant to my work and can become overwhelming, especially considering the volume of updates already received for my assigned project. Moreover, the knowledge base search functionality could be improved, as even when entering the exact title of an article, it sometimes fails to display in the results. Review collected by and hosted on G2.com.