--- title: Sprinklr Social Reviews meta_title: 'Sprinklr Social Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1217 reviews by the users' company size, role or industry to find out how Sprinklr Social works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 1217 scale: '5' date_modified: '2026-08-07' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Sprinklr Social Reviews **Vendor:** Sprinklr **Category:** [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt) **Average Rating:** 4.1/5.0 **Total Reviews:** 1,217 ## About Sprinklr Social Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with in-depth capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. - Plan and schedule content using an editorial calendar, store all media assets in a digital asset manager and simultaneously publish across channels at AI-recommended times with an omni- channel publisher - Generate engaging, platform-specific content instantly with Sprinklr AI+ - Engage with your audience across 35+ social and messaging channels using a unified inbox - Leverage AI-powered classification to efficiently analyze sentiment and intent of the inbound messages and engage better and faster with AI Smart Response, Smart Compose, and auto- responses - Analyze performance across owned, earned and paid media, and integrate data from multiple sources into a unified report and get on-demand or routine access - Get 5 times more granular business insights with custom metrics and out-of-the-box dashboards - Uncover AI-powered, critical insights across brand health, campaign performance, competitor benchmarking and more - Empower your sales teams to grow leads by reaching more prospects and delivering personalized content faster - Amplify reach by empower your employees to share your branded content easily, leveraging user-generated content and engaging influencers - Leverage truly enterprise-grade with 10x more granular & customizable compliance and approval workflows for unique business needs ## Sprinklr Social Pros & Cons **What users like:** - Users find **Sprinklr Social easy to use** , enhancing team collaboration and simplifying content scheduling effortlessly. (95 reviews) - Users value the **centralized management** of Sprinklr Social for seamless control over multiple social media platforms. (74 reviews) - Users appreciate the **omni-channel experience** of Sprinklr Social, valuing its comprehensive support and customizable features. (66 reviews) - Users value the **advanced analytics and reporting tools** of Sprinklr Social, enhancing insights into performance and strategy. (51 reviews) - Users value the **omni-channel integration** of Sprinklr Social, enhancing engagement across all major social media platforms. (43 reviews) - Users value the **ability to manage multiple accounts** seamlessly with Sprinklr Social's unified dashboard and tools. (38 reviews) - Helpfulness (35 reviews) - Post Scheduling (35 reviews) - Users value the **powerful AI-driven features** of Sprinklr Social, enhancing effectiveness and streamlining social campaign management. (35 reviews) - Powerful Features (34 reviews) **What users dislike:** - Users find the **complex usage** of Sprinklr Social to be overwhelming, hindering their ability to fully utilize the platform. (54 reviews) - Users find the **learning curve steep** for Sprinklr, requiring significant IT knowledge to navigate its complexities. (48 reviews) - Users find Sprinklr Social's **complex setup and configuration** challenging, often requiring external assistance for effective use. (36 reviews) - Users feel there is a need for **improvement in AI capabilities** and desire more user-friendly workflows and statistics. (34 reviews) - Users experience a **steep learning curve** with Sprinklr Social, citing its overwhelming interface and multitude of features. (32 reviews) - Difficult Learning (29 reviews) - Users note several **missing features** in Sprinklr Social, like limitations on integrations and complex reporting processes. (29 reviews) - Inadequate Support (26 reviews) - Not Intuitive (24 reviews) - Users find Sprinklr Social to be **not user-friendly** , often struggling with functionality and data accuracy. (24 reviews) ## Sprinklr Social Reviews ### 1. Sprinklr Social Media **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Sprinklr Social?** Addition to that we are using it now for social media analysis **What do you dislike about Sprinklr Social?** Support is excellent, they created new ticketing system which helps now to get resolution **Recommendations to others considering Sprinklr Social:** As we were very new to this Platform , I dont have any special comments on recommendations **What problems is Sprinklr Social solving and how is that benefiting you?** We were working one of the use case in our project where we were looking for social media data sets and sprinklr provide us rich amount of social media data sets. ### 2. Sprinkler is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kapil Y. | Business advisory associate, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Sprinklr Social?** With new feature we can open multiple queues in real time **What do you dislike about Sprinklr Social?** Sprinkler logs out within 1-2 hours of being idle, the time can be extended. **What problems is Sprinklr Social solving and how is that benefiting you?** Provide us multiple options and tools to reply to the users ### 3. Intuitive and Effortless Across All Products **Rating:** 5.0/5.0 stars **Reviewed by:** Emma R. | Sr Manager of Guest Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Sprinklr Social?** It's easy to use and intuitive across all products **What do you dislike about Sprinklr Social?** No complaints about the product right now **What problems is Sprinklr Social solving and how is that benefiting you?** Not responding natively to comments and messages on each platform. Centralized approach ### 4. It has been neutral. **Rating:** 2.5/5.0 stars **Reviewed by:** Shilah A. | Messaging customer service associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** I like that Sprinklr is somewhat organized. **What do you dislike about Sprinklr Social?** I do not like that sprinklr has a lot of pop ups when trying to copy and paste from sections within it. I wish there were more customizable features for the dark mode feature. Perhaps different colors? There needs to be a better option to choose from besides the extremely dark mode and the high contrast white mode. It strains my eyessss. **What problems is Sprinklr Social solving and how is that benefiting you?** Customer service ### 5. first review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Social?** All or many social media channels can be managed from one place — scheduling, publishing, monitoring, engaging. it handles high volumes (many accounts, many users) we have a 2 million followers base on X Good for spotting untagged mentions and responding to them, which helps with brand reputation. **What do you dislike about Sprinklr Social?** I think the software should be able to detect non support related posts and ignore then. when an user tweets just a URL the system is not able to detect the post even if the creator mentions or reply to an ongoing case **What problems is Sprinklr Social solving and how is that benefiting you?** it's much easier and faster to use and the layout is beautiful which benefits my general wellbeing and production ### 6. A one-stop social shop **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Sprinklr Social?** Sprinklr Social is a one-stop shop of all our social channels and reporting. It makes it easy to understand how we're tracking across different platforms without needing to go into each platform natively. **What do you dislike about Sprinklr Social?** The interface can be somewhat clunky and not always intuitive to navigate, however with enough time in the platform, I was able to learn how to find everything needed. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr Social helps solve the challenge of managing multiple social media platforms by consolidating publishing, engagement, and reporting into one system. This saves me time, improves visibility across campaigns, and makes collaboration with my team more efficient. ### 7. Average **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Sprinklr Social?** Sprinklr Social allows our organization to schedule and publish content fairly seamlessly across our nearly 100 social pages. **What do you dislike about Sprinklr Social?** The reporting feature has proved somewhat challenging. While the widgets are valuable, it takes a significant amount of training and knowledge to know how to set up new widgets successfully. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr Social allows us to manage a number of social media channels from one platform. With 16 brands and over 100 social pages functioning around the world, Sprinklr helps to maximize our productivity and ensure consistency in our messaging across platforms. We are also able to engage with our customers via social more effectively thanks to Sprinklr. We can assign questions to the appropriate teams and workflows without even leaving the platform. SPrinklr Social makes it easy to schedule and publish content for more than one channel at a time, streamlining our processes. ### 8. Sprinklr is multipurpose and efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Devansh D. | Assistant Manager/Social Trader, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** It is convenient and easy to use while offering management across multiple social platforms with easg integration. **What do you dislike about Sprinklr Social?** A bit glitchy still, but in the last 1 year it has improved a lot. **What problems is Sprinklr Social solving and how is that benefiting you?** The 1 interface to manage all my running social campaigns across Linkedin, Meta and X while I can view the performance there the ease of setup after linking accounts is very convenient and keeps my management better. ### 9. I like everything it does but find it challenging that many of the features are add ons/extra fees. **Rating:** 4.0/5.0 stars **Reviewed by:** Itzel P. | Associate Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Sprinklr Social?** That you can do everything on one platform. **What do you dislike about Sprinklr Social?** How hard it is to learn how to do things/ time consuming. **What problems is Sprinklr Social solving and how is that benefiting you?** It is helping us manage all of our social media platforms. I like that there is an AI feature coming. ### 10. The advancement of technology in our favor **Rating:** 5.0/5.0 stars **Reviewed by:** Vanildo B. | Atendente, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** The tool consolidates the social media collection efficiently, facilitating and speeding up the work. **What do you dislike about Sprinklr Social?** There is no such thing as not liking, but we can always improve something. However, it can be said that the developer depends on feedback from users and administrators for adjustments and evolution. **What problems is Sprinklr Social solving and how is that benefiting you?** The ease of operating the tool, its versatility in collecting and consolidating various social networks in one place is great! ### 11. Good **Rating:** 3.5/5.0 stars **Reviewed by:** ahmed k. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Sprinklr Social?** enhances social media management by integrating a unified strategy that offers multiple key benefits, witnessed by Forrester's The Total Economic Impact Study **What do you dislike about Sprinklr Social?** complexity, high cost, and sometimes poor customer service **What problems is Sprinklr Social solving and how is that benefiting you?** While "Sprinklr" is a social media management and customer experience platform, not a social problem itself, it can be associated with certain social issues when used improperly or when its capabilities are misunderstood. These issues include Resource Intensive----Risk of Negative Comments and Publicity: In essence, while Sprinklr itself isn't a social problem, its use can contribute to or exacerbate social issues related to information overload, privacy, and customer experience if not managed with care and awareness. ### 12. Great way to make sure that everything that is posted is aligned with company policies. **Rating:** 4.0/5.0 stars **Reviewed by:** Reaghan B. | Social Media Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** It helps me stay organized and helps make sure that all of my content is approved by my company. **What do you dislike about Sprinklr Social?** Sometimes my content doesn't publish for 24 hours and will randomly publish when it feel's like it. I don't have any notice if it's going to be posted or when. **What problems is Sprinklr Social solving and how is that benefiting you?** It has helped me with ideas for posts since it has a whole library from my company. ### 13. Sprinklr offers great access to large amounts of social media data. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy L. | Professor Emeritus, associate instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Sprinklr Social?** Sprinklr Social data access reaching back a full year is better than most tools. **What do you dislike about Sprinklr Social?** Sprinkllr could be more transparent about its algorithms used to categorize data. **What problems is Sprinklr Social solving and how is that benefiting you?** We love the access to data that may be interpreted. ### 14. Sprinklr saves my time daily **Rating:** 4.0/5.0 stars **Reviewed by:** Edgar S. | Head of Digital - Latvia, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Sprinklr Social?** The best thing about using the platform is time saving. I do many tasks in one and it takes minutes, but previously I was managing all of our social media platforms alone, and it took a lot of time to go through manually. So now, I can even delegate it to my assistant, who didn't work with our social pages previously, but because of the simple and understandable interface, she can manage it by herself. **What do you dislike about Sprinklr Social?** First you need to understand everything, it will take some time, but then you will be like a fish in water. **What problems is Sprinklr Social solving and how is that benefiting you?** Saves my time, and I can easily analyze everything - what's happening in our social media pages. ### 15. Sprinklr help de better customer experience. **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | SOCIAK MEDIA MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Sprinklr Social?** Hello, my name is David Ortega. I am the Social Media Manager at Carrefour Group Brazil. We are happy with our partnership with Sprinklr. This tool helps us manage our social media, talk with our customers, and share our ideas. We are glad to use Sprinklr and we want to grow togeth **What do you dislike about Sprinklr Social?** I would like the supporte in Brazil, today the support made India. **What problems is Sprinklr Social solving and how is that benefiting you?** I can understand the diferrente social media. ### 16. Unified Social Management at Enterprise Scale **Rating:** 4.0/5.0 stars **Reviewed by:** tanishq a. | Research Scientist R&D, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Sprinklr Social?** Unified, Enterprise-Scale Social Management **What do you dislike about Sprinklr Social?** Slowness during peak loads or heavy data use is a complaint: dashboards or modules loading slowly, lag when switching between content, etc **What problems is Sprinklr Social solving and how is that benefiting you?** Managing multiple brands, regions, or teams across different platforms (Facebook, Twitter, LinkedIn, Instagram, TikTok, Reddit, YouTube, etc.) is chaotic and hard to coordinate. ### 17. Does the job **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** I like that Sprinklr is an all-in-one dashboard and easily gives multiple options to respond, such as the paraphrasing and templates. **What do you dislike about Sprinklr Social?** There are too many clicks to do everything. It's a bit difficult to find a conversation you were previously working with days/weeks ago. Then when you find it, it takes many clicks to open it. The side profile notes and all should be collapsible if not wanted on your screen to focus on the conversation itself. **What problems is Sprinklr Social solving and how is that benefiting you?** It distributes the work evenly with the team to manage the feed quickly and efficiently. Sprinklr also helps improve the quality and consistency of our writing by ensuring that posts are grammatically correct, on-brand, and professionally written. We are also able to respond to cases quickly and prioritize them with the built-in timer and color coded conversations. ### 18. Sprinklr is all good **Rating:** 5.0/5.0 stars **Reviewed by:** Keisha J. | Digital and Social Media SME, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** profile notes and that the system brings in our social media customers so we don't have to search for them. **What do you dislike about Sprinklr Social?** The sound notification doesn't always work. I would like the ability to filter my most recent cases for that day not cases I've touched days ago. **What problems is Sprinklr Social solving and how is that benefiting you?** feedback, case searching, canned responses, templates to make each interaction easy and seamless. ### 19. Great Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** I like that it is diverse/efficient and has so much space and opportunity for improvement. I like the different color coded icons to show the difference when handling multiple customers, I also like the different notification sounds implemented to distinguish between different alerts. **What do you dislike about Sprinklr Social?** It can be a tad bit overwhelming with all the extra space on the platform if not used correctly. **What problems is Sprinklr Social solving and how is that benefiting you?** They are working out the minor kinks we have experienced like the sound issue when alerts come in and also the ease of use with all the extra available dashboard space. ### 20. very helpful and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Habiba M. | Copywriter, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Sprinklr Social?** sprinklr is so easy to use yet has so many features it helped me alot with my projects as someone who works in marketing and haven't faced any issues **What do you dislike about Sprinklr Social?** honestly I haven't faced any problems using sprinklr social,maybe the fact that it is not free 100% might be an issue to some but in comparison to the time and money saved by it it's nothing **What problems is Sprinklr Social solving and how is that benefiting you?** it is saving me alot of time and energy which is translated to cost cutting and more revenues also it's given me reliable data which decreases the probability of having human mistakes or any decision made by feelings ### 21. I have been using Sprinklr only for a short period of time, small hiccups but not so bad. **Rating:** 3.5/5.0 stars **Reviewed by:** Ke'seana D. | Associate Service account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** I like being able to see all my statistcs in one place. **What do you dislike about Sprinklr Social?** Twitter should automatically reply from Askuhc since we can not use the other one. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr helps me connect with members who are having issues that can not be resolved by phone or who are having trouble getting through upon other issues as well. ### 22. Sprinklr is the most complete and robust solution on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Sprinklr Social?** Sprinklr is the most complete and robust solution on the market. It covers areas of Listening (including retroactive), Social Analytics, Inbound, community management operations, etc. One of its great advantages is its high flexibility for customization in all these areas, as well as the dashboards and presentations. **What do you dislike about Sprinklr Social?** The cost often ends up making it unfeasible for clients to hire Sprinklr. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr can help me in many areas. Agility in generating dashboards for clients, good data governance regarding APIs, the possibility of customizing dashboards and metrics, ease in exports, presentations, retroactive listening via Quick Search for specific studies, etc. All of this helps to generate social data intelligence for clients in an agile and secure manner. ### 23. It is very fast and also user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Pargol B. | Project Management Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** I can easily sort and categorise my assets by creating different folders **What do you dislike about Sprinklr Social?** the only thing that is a little bit annoying is that I can not easily search and find the result I am looking for **What problems is Sprinklr Social solving and how is that benefiting you?** I don’t have to send social media files directly to our client and it is very organised. ### 24. All rounded place to manage social media at one place **Rating:** 4.0/5.0 stars **Reviewed by:** Shyam K. | Revenue Operation & CRM Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2024 **What do you like best about Sprinklr Social?** Interface of the tool is easy to navigate adding it to user adoption aspact. **What do you dislike about Sprinklr Social?** The agents can be improved to cross reference the previous information, it would really help. **What problems is Sprinklr Social solving and how is that benefiting you?** In short, itorganized our social media with imporved efficieny with it AI power engine allowing us to automate content generation & post scheduling. ### 25. Good tool for social analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Sprinklr Social?** - Versatility and speed in obtaining the information and data I need - ability to create widgets to aggregate data depending on my needs - ease and immediacy of use - very fast and helpful customer service - good AI tools to summarize sentiment topics **What do you dislike about Sprinklr Social?** - sometimes old data are unavailable due to some bugs that occur on the platform - sentiment analysis function not always precise and complete to track mentions - competitor monitoring function not complete (not all KPIs and social network available) **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr helps me in aggregating data about our social media accounts in a fast, useful and easy way. This make my job a lot easier, saving a lot of time! ### 26. A tool among the most powerful on the market **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar L. | Digital Project Manager & Social Media Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** It is very intuitive and easy to use, and it also has enormous reporting potential. **What do you dislike about Sprinklr Social?** Sometimes it is complicated to create widgets that work correctly according to the data from different social media profiles. **What problems is Sprinklr Social solving and how is that benefiting you?** I don't understand the question, I think it is not well translated. ### 27. Sprinklr review **Rating:** 5.0/5.0 stars **Reviewed by:** Theo Paulin G. | Social Media Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** So far I can find all the information on one page **What do you dislike about Sprinklr Social?** I'll like to have more shortcuts, also some notification pop ups blocked me the access to some tabs for seconds **What problems is Sprinklr Social solving and how is that benefiting you?** I can handle all my SoMe interactions really quick, filter, and analyze it ### 28. Powerful, All-in-One Tool for Enterprise Social Media **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Sprinklr Social?** All-in-one platform: Sprinklr Social combines publishing, engagement, reporting, and listening in one interface, making it easier to manage multiple social channels. Robust reporting & analytics: The dashboards and customizable reports are detailed and help track KPIs effectively across platforms. Workflow management: It’s easy to collaborate across teams with approval flows, tagging, and role-based access. Social listening: The listening capabilities are powerful, helping surface brand mentions and sentiment across the web—not just major platforms. **What do you dislike about Sprinklr Social?** Steep learning curve: The interface can feel overwhelming and unintuitive at first. Lag and performance issues: Occasionally slow load times or bugs in the UI can interrupt workflow. Limited flexibility in publishing: Certain platforms (like Instagram Stories or carousels) can be restrictive or harder to publish to compared to native apps. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr Social helps our team centralize all social media publishing, engagement, and reporting across multiple brands and platforms. Before Sprinklr, we used a mix of disconnected tools, which made it difficult to maintain consistent workflows, track performance accurately, and respond to customer messages efficiently. ### 29. Excellent Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rohan D. | Online Replutation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2025 **What do you like best about Sprinklr Social?** The user interface is very good, making it easier to navigate. **What do you dislike about Sprinklr Social?** Sometimes, the software lags, despite having stable internet connection. **What problems is Sprinklr Social solving and how is that benefiting you?** Combining all media platforms messages together, making it easier to access and reply on all social media platforms. ### 30. LG Social Media **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony J. | Social Media Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** Its fast and easy to use, making it great to help the customers out! **What do you dislike about Sprinklr Social?** It can use a bit of tweek when it comes to the overall facing platform, as you have to zoom in too much for it to be able to use it comfortable. The user interface itself might need a bit of work. **What problems is Sprinklr Social solving and how is that benefiting you?** Its able to find a solution quickly within a few business days and then we are able to get back to work! ### 31. Sprinklr social is a must-have **Rating:** 5.0/5.0 stars **Reviewed by:** Cédric M. | Responsable Communication virale (Social Media), Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Sprinklr Social?** Sprinklr social eased our life as a social team. Every day. This platform is 100% customizable (dashboard, kpis, users autorization etc), highly reliable, and very well made. **What do you dislike about Sprinklr Social?** There's no particular downside about Sprinklr Social. As a french team, the only thing would be the fact that the translation isn't perfect, but that's a very minor thing. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr allows to get everything done on a unique platform. Publishing, moderation, campaign, monitoring, dashboard, etc. ### 32. Centralized Analytics, but the UX Isn’t Intuitive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Sprinklr Social?** Centralized analytics - good for global brands **What do you dislike about Sprinklr Social?** Non-intuitive UX, clunky mobile application **What problems is Sprinklr Social solving and how is that benefiting you?** Fragmentation ### 33. Sophisticated platform that can do amazing things once you learn it **Rating:** 3.5/5.0 stars **Reviewed by:** Kelsey R. | Content Channel Strategy & Governance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Sprinklr Social?** The analytics capabilities are awesome, the collaboration abilities are amazing. This tool has tons of potential - if you know what you want and know how to build it, the opportunity is endless especially since it's a tool that we use all day, every day by several teams throughout the company. **What do you dislike about Sprinklr Social?** The learning curve is steep and you have to really take the time to learn the intricacies of the platform. When onboarding multiple teams into the platform, it helps to have your ways of working defined well before you get into the tool, because there's a lot of wayfinding that end users will need to do once they get into the actual interface if they're not super savvy tech users. Customer support would be better if there was an online chat feature. Integration was great with a dedicated support team. **What problems is Sprinklr Social solving and how is that benefiting you?** It's helpful in addressing customer service in the social landscape, social listening, social analytics and social media publishing. ### 34. Sprinklr social helps me manage multiple jobs as one person **Rating:** 4.0/5.0 stars **Reviewed by:** Kyla P. | Social Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Sprinklr Social?** I like being able to schedule content for all of the platforms I manage. I also enjoy being able to adjust the copy depending on the platform so I can speak to my audience. I also love the data we get from Sprinklr Social. It helps tell the story behind the scenes. **What do you dislike about Sprinklr Social?** I don't like that it's supposed to be integrated with Threads but it doesn't work. I don't like that we don't have a dedicated person to support us. Customer support takes a long time to get back. I don't like that I can't get logged in without multiple steps. I don't like the difficulty of creating rules and that I can't do it without help. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr Social helps me schedule content across platforms and optimize their post times. I manage multiple many handles with different audiences so it's helpful to be able to put the same piece of content in and let it run at it's best time. It's also wonderful to have all of the data in one place and different reports to see different goals. ### 35. Ferrari in social media management **Rating:** 4.0/5.0 stars **Reviewed by:** Ludovina C. | Social Media and Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** Really useful tool for all things social media, capable of many integrations **What do you dislike about Sprinklr Social?** Can have a learning curve, updates can be delayed from when we need them **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr is helping me manage a big multinational client's accounts effectively ### 36. Great Platform, Great Client Services **Rating:** 4.0/5.0 stars **Reviewed by:** Annie S. | Senior Manager, Social Media, Influencers, and Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Sprinklr Social?** Sprinklr is very easy to pick up and manage whether you have experience with a social platform or this is your first time. My favorite part of working with them is my customer success manager, Siddharth. He is always so helpful, quick to reply, and provides great insights into how other top brands are using the platform. We use the platform daily for posting, comms management, and reporting. **What do you dislike about Sprinklr Social?** There are A LOT of different things you can use Sprinklr for and it can get a bit overwhelming trying to learn how to use them all for your business. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr helps with organizing and streamlining all of our social media efforts. It helps manage posting calendars, scheduling posting, all community management efforts (including being able to send customer care issues directly to our internal customer care team), and analytics and reporting. We also use it on occasion for social listening. ### 37. A complete and well-organized tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas M. | Digital Relationship Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** It is a user-friendly tool that provides, above all, a broad overview of the accounts integrated into it. It makes working in the 'social' environment much easier and more practical, with the help of windows and organization by 'queues'. **What do you dislike about Sprinklr Social?** I believe that content capturing and report extraction leave a bit to be desired, either due to their complexity or the lack of visual information. **What problems is Sprinklr Social solving and how is that benefiting you?** The inclusion of visual information has pleased me a lot. ### 38. Sprinklr: detailed to a certain extend **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Sprinklr Social?** I like that it is very detailed and provides incredible insights to both the social media manager and the client **What do you dislike about Sprinklr Social?** I find that Sprinklr tends to glitch a lot and some of the results are inaccurate so we tend to face the client (as social media managers) with fake results making us less credible in the eye of the client **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr is helping me have more insights on social media platforms and is helping me discover ways to improve the content calendars and optimize it better ### 39. Love Sprinklr for social content planning and tracking! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel F. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Sprinklr Social?** Easy to track metrics and schedule posts. Easy to view upcoming content via the content calendar. Easy to see what other departments are doing. **What do you dislike about Sprinklr Social?** It would be nice if quarterly reports could be autogenerated. Sometimes the presentations are finicky. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr allows me to schedule content and easily compile metrics. Allows me to manage multiple social media platforms and accounts at once and generate reports to identify the best campaigns. ### 40. Sprinklr Review **Rating:** 4.0/5.0 stars **Reviewed by:** Imran Q. | Technology Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** It is centralized solution for all Social Media accounts having comprehensive reporting. **What do you dislike about Sprinklr Social?** Missing some Social Media DMs and limitation in some fuctionalities like limiting switching profiles. **What problems is Sprinklr Social solving and how is that benefiting you?** Having Single platform to manage all Social Media Accounts. ### 41. A unique product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Sprinklr Social?** I don't know of any other tools that do what this tool does. The learning curve is complex at first, but then it goes very quickly and is implemented swiftly with authentication over the networks themselves. **What do you dislike about Sprinklr Social?** Some styles are not very usable and words in tags are cut off. **What problems is Sprinklr Social solving and how is that benefiting you?** I have not seen good ease of use for testing environments and not messing up production mentions. ### 42. Sprinklr Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** The ease of use to filter comments and get a holistic view of what is happening on your pages. Easily able to access consumers and add in additional tools is great. **What do you dislike about Sprinklr Social?** The complexity of building dashboards and the inconsistency in adding and removing charts are evident. Also, the overall difficulty of **What problems is Sprinklr Social solving and how is that benefiting you?** Being able to quickly reply to consumers across platforms, and post across all platforms with ease. ### 43. Great Product for Data Gathering and Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Alexis C. | Gaming Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** Best thing about Sprinklr Social is the insights you can gather to explore data trends. **What do you dislike about Sprinklr Social?** It has room for improvements and additional features. **What problems is Sprinklr Social solving and how is that benefiting you?** Trends in the Social Community. ### 44. Easy and functional **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick V. | Programing, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** Having the option to personalice dashboards **What do you dislike about Sprinklr Social?** There are some missing automated updates within the stats **What problems is Sprinklr Social solving and how is that benefiting you?** Access to all the content from all the team members of the company ### 45. Works well. **Rating:** 4.0/5.0 stars **Reviewed by:** Stacy E. | Social Monitoring Coordinator , Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** The sound notifications help me stay on track. **What do you dislike about Sprinklr Social?** The cases do not automaticaly merge. Have to research other convos to get info on concern. **What problems is Sprinklr Social solving and how is that benefiting you?** Accesing more social platforms. ### 46. Confusing and frustrating **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** Easy approval paths which make it easier to connect with clients. The reporting feature is useful for doing cross channel reporting. **What do you dislike about Sprinklr Social?** Lots of errors all the time which make it hard to work. The support tickets do not give helpful information and the FAQ pages are even more confusing. We use it every day **What problems is Sprinklr Social solving and how is that benefiting you?** Helping to solve cross channel reporting and set up. Creative reviews. ### 47. Good Channel Integration with Room for Improvement in Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Sprinklr Social?** Sprinklr Social is good—robust and comprehensive for social media management. However, its integrations and stack can be clunky, making the streamlining of social media publishing across platforms unintuitive, indicating lack of quality implementation and support capabilities **What do you dislike about Sprinklr Social?** The after-sales support, implementation, and customer service inconsistencies, plus the platform can be clunky to use, impacting satisfaction scores **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr helps manage multiple social media accounts, offering a suite of social media management, analytics, and listening tools. It streamlines my team's workflow, improves content publishing, and provides insights on social performance and audience engagement. As a result, we can make informed decisions and optimize social media strategies more effectively ### 48. It's okay but could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Social?** The website is easy to use and works fast. **What do you dislike about Sprinklr Social?** The data collection isn't always accurate. We have to check the sentiment of each case because the system still can't determine if something is positive or negative all the time. Maybe look into what people are responding to as well to determine sarcasm etc. better and maybe AI analysing images. **What problems is Sprinklr Social solving and how is that benefiting you?** Giving us data. ### 49. Review Sprinklr **Rating:** 5.0/5.0 stars **Reviewed by:** Brayan C. | Social Media Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Sprinklr Social?** How easy it is to use. The platform, being minimalist, is easy to understand. **What do you dislike about Sprinklr Social?** In the times of the cases, there are errors. The cases also bounce, sometimes the responses are not sent, program the messages alone, and the cases come in disorder. **What problems is Sprinklr Social solving and how is that benefiting you?** Integrate various networks into a single platform, which in terms of time is very beneficial. ### 50. Long time Sprinklr Social Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Sprinklr Social?** Sprinklr Social provides solutions to my organizations unique use cases that I haven’t been able to find in other partners. We’ve built a long term partnership and we appreciate that they understand and our committed to moving our business forward. **What do you dislike about Sprinklr Social?** There have been many iterations of the success management team that we’ve experienced over nearly 10 years of partnership - some for better or worse. **What problems is Sprinklr Social solving and how is that benefiting you?** Sprinklr allows us to have an in depth approval system with many users across several organizations that allows for premium quality control. ## Sprinklr Social Discussions - [What is the best way to find hashtags that are getting traffic.](https://www.g2.com/discussions/34161-what-is-the-best-way-to-find-hashtags-that-are-getting-traffic) - 1 comment, 1 upvote - [Can I use this for my personal accounts?](https://www.g2.com/discussions/33990-can-i-use-this-for-my-personal-accounts) - 1 comment, 1 upvote - [View Sprinklr Social pricing details and edition comparison](https://www.g2.com/products/sprinklr-social/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+00%3A55%3A04+-0500&secure%5Bsession_id%5D=2df0e8ef-b727-47db-80c3-a7bf0c152d03&secure%5Btoken%5D=4febe2d12b760ec156f22df72302194cbdeef061f4cc78611421e654b9d9478d&format=llm_user) ## Sprinklr Social Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Bitly](https://www.g2.com/products/bitly/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [Grammarly](https://www.g2.com/products/grammarly/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Opal](https://www.g2.com/products/opal/reviews) - [Shelf](https://www.g2.com/products/shelf-shelf/reviews) - [StoryStream](https://www.g2.com/products/storystream/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) ## Sprinklr Social Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Social Analytics** - Competitor Analysis - Post Performance - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Collection** - Review Forms - Engagement **Content Sharing** - Social sharing - Content scheduling - Content optimization - AI Content Generation - Content Settings - Generative AI **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Content** - Types - Migration - Publishing - UGC **Generative AI** - AI Text Generation **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Social Management** - Social Analytics - Social Publishing - Multi-Account Management - Social Ads - Campaign Planning - Hashtag Capabilites - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - Customizable Reports **Discovery** - 3rd-Party Trends **Process** - Mentions - Tickets - Macros **Moderation** - Reviewer Validation - Legal Agreements **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Engagement** - Live Streaming - Omnichannel - Personalization - Conversational Commerce - Moderation **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Channels** - Email - Social - Live Chat - Phone - Text **Use Cases** - E-commerce - Retail - Customer Service **Analytics** - Engagement tracking - Trends - Employee Engagement **Social Shopping** - Shoppable Media - Social Store **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Mobile** - Mobile Optimization **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Administration** - Insights - Content - Sampling **Platform** - Integrations - Mobile - Adoption Insight - Auto-translation & multiple language management - Communication Management - Content Management - Badge Management - Survey/Poll Management **Analytics** - Social Listening - Campaigns **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Platform** - Multichannel Sharing - Integration - Content Distribution **Display Options** - Badges - Third-Party Integrations - Social Media Integration **Agentic AI - Employee Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Additional Functionality** - Reporting/Analytics - Mobile Access - Employee Database - Dashboard - Single Sign On - AI Copilot **Generative AI** - Generative AI **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Sprinklr Social Alternatives - [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) - 4.4/5.0 (373 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,806 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,368 reviews)