I find the Sprinklr Service a very useful tool for work, especially because of the organization it offers. Additionally, the macro system is much more intuitive, which really helps me. Review collected by and hosted on G2.com.

Sometimes, the management of notifications could be better. Also, some accesses took too long during the initial setup, which was beyond my control. Review collected by and hosted on G2.com.

Sprinklr Service offers robust tools for managing customer interactions, but the learning curve is steep. Review collected by and hosted on G2.com.

Sprinklr’s unified interface allows seamless tracking of customer conversations across channels like Facebook, Twitter, and WhatsApp. The platform is packed with features — from AI-based sentiment analysis to automated ticket routing — which help teams respond faster and smarter. Custom dashboards and analytics make it easy to measure performance, and the integration with CRM systems adds serious value. It’s built for scale and really helps centralize customer service efforts. Review collected by and hosted on G2.com.

It is a one-stop solution for all the platforms that I use. The best part is that it creates dashboards to analyze market trends, helps analyze the data, and shares it as a presentation for stakeholders, too. Review collected by and hosted on G2.com.

At times, a few basic features can take a few additional clicks, thus increasing the time taken to complete a workflow. But that is overshadowed by the fact that it can summarize what I did in that particular case. Review collected by and hosted on G2.com.

-multi function

-multi tasks

- graph and statistic of daily activity Review collected by and hosted on G2.com.

-for outgoing call should change status it is better to change automatically once procced with outgoing call

- cases notification some how annoying and collapse button not functioning correctly Review collected by and hosted on G2.com.

The unified dashboard is a huge plus—it lets us monitor multiple platforms, assign tickets efficiently, and maintain SLAs. The tagging and filtering capabilities are also extremely helpful for tracking sentiment and categorizing feedback. It has helped streamline our social engagement and response processes across teams. Review collected by and hosted on G2.com.

At times, the UI can feel a little overwhelming, especially for new users. Some features like ticket reassignment or status filters can be unintuitive or require extra clicks. Also, real-time updates can lag occasionally, especially when handling high-volume inflow. Review collected by and hosted on G2.com.

I really like that Sprinklr Service is fast and user-friendly, which is a big advantage for me. It also doesn't require much computer load, making it efficient. I appreciate the really good chatbox, which is user-friendly for agents and unlike any other service. Additionally, the setup was really easy and care-free. Review collected by and hosted on G2.com.

I think Sprinklr Service could be improved by adding more customization options. Review collected by and hosted on G2.com.

The ease of using the social studio. We use it to manage all profiles at once, have similar messaging across all platforms. We can then combine it with other tools to get a clear picture of what audiences are saying. Review collected by and hosted on G2.com.

For a small account like us, support is ad hoc, and we don't feel at ease making changes. Review collected by and hosted on G2.com.

The interface makes it so much easier to equip agents with all of the necessary information to properly address each inbound social care message in a timely and appropriate manner. Review collected by and hosted on G2.com.

It makes switching from Service dashboards to Engagement dashboards a little more difficult. Review collected by and hosted on G2.com.

The team is super quick with replies. They are clear and comprehensive in the ways they work. I like that they even go beyond by offering to help over a scheduled call. There have been several cases when we had challenges with dashboards and the service team fixed it within a few hours of notice. It is indeed delightful. Their expertise is commendable... the team is technically very sound surely. Review collected by and hosted on G2.com.

During phase 2 of implementation, we would've liked some more assistance on building dashboards. We did reach out to the service team but they recommended we go for a higher paid plan. Some more time during training phase would've helped us. Review collected by and hosted on G2.com.

Sprinklr makes it incredibly easy to chat with customers in real time, quickly understand the issue, and escalate it to the right contact. Review collected by and hosted on G2.com.

Sometimes Sprinklr AI can spit out incorrect information. Review collected by and hosted on G2.com.