I like the ability to customize reports according to business needs. It is useful because I can adjust different reports according to internal requests and needs, meeting all demands. Additionally, I found the initial installation of Sprinklr Service very simple. Review collected by and hosted on G2.com.

In my opinion, the graphical interface could be improved and made more user-friendly, and many aspects could be simplified because, as of today, its use is a bit more complex. And I think artificial intelligence could also help us in setting up some reports and making the user experience on the platform much smoother and simpler. Review collected by and hosted on G2.com.

Sprinklr helps streamline our customer experience management across our various social and app review channels. We've been able to engage with customers, manage inquiries and resolve issues in real time. The community management and reporting features are best in class. Review collected by and hosted on G2.com.

The interface could be a bit more user-friendly/customisable as there are so many features which may be a barrier to novice users. Review collected by and hosted on G2.com.

The customer relationship manager is pretty handy and works perfectly. Even the new AI features, like auto disposition and audit, have been remarkable. Review collected by and hosted on G2.com.

It gets stuck sometimes, and at times the response rate becomes poor. Review collected by and hosted on G2.com.

The Sprinklr service responds very promptly and reliably. Review collected by and hosted on G2.com.

Sometimes, unfortunately, there are technical problems that cannot be solved by the service. Review collected by and hosted on G2.com.

Sprinklr’s Customer Service platform stands out for its ease of use, allowing teams to quickly navigate and manage customer interactions without a steep learning curve. The ease of implementation is impressive, with a streamlined setup process that gets businesses up and running efficiently.

Their customer support team is responsive and knowledgeable, providing timely assistance whenever needed, which makes a big difference in day-to-day operations. Given the platform’s robustness, I find myself using it frequently throughout the day to handle inquiries across multiple channels.

Sprinklr offers a rich number of features, covering everything from AI-powered automation to detailed analytics, which empowers service teams to deliver exceptional support. Additionally, the ease of integration with other tools and platforms ensures that it fits smoothly into existing workflows without disruption.

Overall, Sprinklr is a reliable and comprehensive customer service solution that balances powerful capabilities with user-friendly design. Review collected by and hosted on G2.com.

One downside is that the platform can sometimes feel overwhelming due to its extensive features, especially for smaller teams or those new to such comprehensive tools, which may require additional training to fully leverage all capabilities. Review collected by and hosted on G2.com.

It brings together all aspects of customer service and engagement by integrating its different modules. Review collected by and hosted on G2.com.

It can be quite challenging to get used to, and there are occasional bugs in the backend that can be frustrating. Review collected by and hosted on G2.com.

What we like best about Sprinklr Service is the ease and efficiency it brings to our workflow. The editorial calendar makes planning content seamless, and the social scheduling tools are intuitive and reliable. It helps us stay organized, collaborate across teams, and execute campaigns with confidence. Review collected by and hosted on G2.com.

One challenge we’ve encountered with Sprinklr Service is that some platforms still require native posting for certain features or formats. While Sprinklr covers a lot, there are occasional limitations that mean we have to leave the platform to complete a task. It’s a small inconvenience, but it can disrupt workflow efficiency. Review collected by and hosted on G2.com.

My response is still the same but also it’s a plus being able to select categories to clear any heavy queues Review collected by and hosted on G2.com.

Customer service is non-responsive which can lead to more issues is resolutions are delayed Review collected by and hosted on G2.com.

I find Sprinklr Service to be smooth and fast, which is really important in a call center environment. It's also easy to access and easy to use, making it convenient for my daily tasks. I also appreciate that the initial setup was straightforward and easy, which meant that everyone could use it without any hassle. Overall, I'm really satisfied with Sprinklr Service. Review collected by and hosted on G2.com.

I experience connection issues sometimes with Sprinklr Service. During calls, the voice can go silent and the system gets stuck, which means we can't reach customers. This is a problem that needs improvement. Review collected by and hosted on G2.com.

Sprinklr offers a wide range of features and combines many different areas into a single tool. Review collected by and hosted on G2.com.

Example: A metric has a different name in Data Source A than in Data Source B. Many functions are overloaded and poorly organised. This makes it difficult to keep track of things. The UI is, in some respects, outdated and confusing. Review collected by and hosted on G2.com.