I like that sprinklr keep adding new updates which make it more simple to use... The auto save option is very helpful because my work never gets lost. Dark mode and notifications help me when I work night time... Also the team chat and support is handy for quick help. Overall it save my time and make work smooth!! Review collected by and hosted on G2.com.

Sometimes sprinklr feel little heavy and slow when many tabs open. Price is also bit high for small teams like us. Support take time to respond which can be improved..I wish the platform open links in same window instead of new tab. If these small things fix it will be perfect.. Review collected by and hosted on G2.com.

“I like that Sprinklr Service keeps getting better. Now it’s even easier to reply to customers quickly, and I can see all their messages in one place without switching apps.” Review collected by and hosted on G2.com.

“Sprinklr Service can improve by being easier to use and faster, without freezing. It would also help if it was more affordable and had simpler options to customize for different needs.” Review collected by and hosted on G2.com.

The Sprinklr Service is pretty fast & tries to solve our problems in "our" way. Review collected by and hosted on G2.com.

Maybe that the AI feature can not be used perfectly to categorize social media posts into a trustworthy sentiment analysis. Review collected by and hosted on G2.com.

Its newly created AI automation and the new inbuilt quality check sheet are a great addition.

Additionally It helps us to create proper customer base and effective review system Review collected by and hosted on G2.com.

You can only log in once, and that’s the only drawback it has. Multiple login should be allowed Review collected by and hosted on G2.com.

Ease of use, ease of implementation, number of features, and ease of integration. Review collected by and hosted on G2.com.

Nothing to report so far, since I’ve only just started using it. Review collected by and hosted on G2.com.

I like that it is an all encompassing platform, we utilise it for our production, publishing and community response which i find really helpful to not have to jump around. Review collected by and hosted on G2.com.

The customer service can be a bit over complicated Review collected by and hosted on G2.com.

Sprinklr is user friendly and good to use Review collected by and hosted on G2.com.

While Sprinklr Service is often called the "Salesforce of social media" because of its sheer power and reach, it’s far from perfect. Beyond the slowness/latency you mentioned—which is a common gripe due to the massive amount of data it processes—there are several recurring "pain points" that users and industry experts highlight for improvemen Review collected by and hosted on G2.com.

The customer operations being handled are really good. Everything stays on track, and customer relationships are managed smoothly without any issues. Review collected by and hosted on G2.com.

It should include an option for multi-login, which currently isn’t available. Review collected by and hosted on G2.com.

What I like best about Sprinklr Service is its ability to unify customer interactions across multiple channels into one platform, Plus, its scalability and integration capabilities make it ideal for managing complex enterprise needs. Review collected by and hosted on G2.com.

some advanced configurations can be complex, which might slow down adoption for new users. However, once the learning curve is overcome, the benefits are significant Review collected by and hosted on G2.com.

I like that Sprinklr Service does lots of things for me, and that it puts all community management into one space. I don't have to log into separate social platforms to do things - it is more efficient this way. Review collected by and hosted on G2.com.

It can be clunky at times, and the initial setup was a bit tricky and took a while. I also wish there were more situations where it automatically carries out tasks for me. Review collected by and hosted on G2.com.