Sprinklr’s Care Console is central to my daily workflow, serving as a robust and dependable hub for managing customer engagements. Its intuitive interface streamlines the review and response process, allowing me to maintain high-quality interactions across multiple social channels with significant ease. Review collected by and hosted on G2.com.

Connected accounts may experience intermittent connectivity issues, which can cause temporary disruptions to your workflow. Review collected by and hosted on G2.com.

I like the efficiencies Sprinklr Service creates. I appreciate the after-hours support and how it provides competitor data in a single dashboard. The greater visibility over company and competitor sentiment through social listening is valuable, along with the improved user experience through the live chat function. Review collected by and hosted on G2.com.

The UI is a little clunky, especially the internal tab system, which affects usability. Additionally, the constant meetings can be tiresome at times. Review collected by and hosted on G2.com.

The new AI generated disposition is really good it focus on reducing the efforts Review collected by and hosted on G2.com.

It should have multiple level login to enhance the security and also it should give access to login to multiple devices Review collected by and hosted on G2.com.

Sprinklr has been playing an important role in our CRM function. It has added real value by helping us build a more customer-centric operation, and the newly added AI features are also very good. They even allow us to create new dispositions. Review collected by and hosted on G2.com.

It should offer multiple login options as well, so it’s more efficient to use. Review collected by and hosted on G2.com.

We can simulate customer interactions in bulk via the new AI plus studio, work space to see exactly the bots will respond before pushing changes live Review collected by and hosted on G2.com.

Steeper learning curve and setup complexity also entry level pricing Transparency Review collected by and hosted on G2.com.

The ability to bring all customer interactions into a unified omnichannel platform making it easier for teams to manage conversations at scale while maintaining consistency and quality across channels. The AI-driven insights, automation, and robust reporting help improve response times, agent productivity, and overall CX. Review collected by and hosted on G2.com.

Nothing I can think of so far but visually speaking we can enhance the illustrations / chart types further. Review collected by and hosted on G2.com.

Sprinklr Service helps streamline day‑to‑day operations by centralizing case management, reducing manual work, and improving visibility into customer interactions across teams. Review collected by and hosted on G2.com.

While Sprinklr Service is a powerful and flexible platform, certain areas—particularly dashboard creation and advanced reporting—can present a learning curve. Improving usability through more intuitive configuration tools and additional out‑of‑the‑box templates would enhance the self‑service experience. That said, Sprinklr’s support team has consistently been responsive, knowledgeable, and effective in helping navigate these complexities. Review collected by and hosted on G2.com.

I like Sprinklr Service for its true omnichannel support, which brings every interaction, whether it's a tweet, email, WhatsApp message, or phone call, into one unified timeline. This means agents don't have to dig through separate systems or ask customers to repeat themselves—everything is there at a glance. I also value the AI-powered agent assistance as it helps in managing customer queries efficiently. Additionally, the customer convenience is fantastic since customers can reach out on the platform they prefer—be it social media, messaging apps, email, or voice—and still get a seamless experience. Review collected by and hosted on G2.com.

The platform is powerful, but that also makes it complex. Initial setup, integration, and customization can take time and require expertise. Sprinklr is a premium solution, and smaller organizations may find the pricing steep compared to lighter alternatives. Review collected by and hosted on G2.com.

I currently lead a team of 15 people who chat with customers via the Sprinklr platform. It allows us to speak with customers via a new method, it has great reporting built-in to the backend and is customizable to our business needs. I enjoy the functionality of the Sprinklr Service page, the customization is the greatest feature in my opinion. We are able to build our reports directly around metrics that are important for our wider business. This allows us to drive engagement between our team members and our customers in a more refined way. I believe the initial setup was smooth, and I highly rate its functionality and the ability to handle chats from multiple online sources via one system. Review collected by and hosted on G2.com.

Sometimes because of the amount of customization available, it can be overwhelming at times. Possibly a clearer way to navigate the different options available. Review collected by and hosted on G2.com.

The product UI is very basic and easy to understand. All the services and features are placed in the right spots, so you don’t have to go searching around or jump between different sections to find what you need. Review collected by and hosted on G2.com.

The only thing I dislike about Sprinklr is its multi-login system. It should allow us to log in from multiple accounts. Review collected by and hosted on G2.com.